Customer Service Advisor (Senior Analyst)

Operation Supervisor

Electrical/Controls Technician

Solar Design Engineer

  Principal R&D/Product DVL Engineer - Remote

SAP B1 Master Data and Process Improvement Specialist

Senior Analyst ITP Forensics

Regional Solution Architect AMEA

Senior Accountant

AVP - End User Computing (EUC)

Responsibilities: <ul><li>Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.</li><li>Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&amp;D, and returns. Use tools like SAP, Microsoft Excel and Celonis to drive process efficiencies and implement continuous improvement initiatives.</li><li>Strategic Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Analytics: Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements.</li><li>Capability Building and Leadership: Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.</li><li>Manage high-priority customer accounts, ensuring orders are processed correctly.</li><li>Analyze customer issues and provide solutions to prevent recurring problems.</li><li>Work closely with Sales &amp; Finance to resolve pricing, invoicing, and payment discrepancies.</li><li>Support continuous improvement projects and process automation.</li><li>Use SAP &amp; Celonis to track performance and identify trends.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Logistics, or a related field.</li><li>Proven ability to manage complex, high-priority accounts while building and maintaining strong relationships with internal and external stakeholders.</li><li>Proficiency in ERP systems (e.g., SAP) and Microsoft Office, with demonstrated ability to leverage data for trend analysis and process optimization.</li><li>Analytical and root cause analysis skills to identify and resolve challenges in order management processes.</li><li>Excellent verbal and written communication skills with the ability to present insights and lead cross-functional projects or initiatives.</li><li>Strong time management skills with the ability to manage competing priorities and consistently meet or exceed performance objectives.</li><li>Advanced English level is mandatory, as this role provides services to US.</li></ul>

Overview: <ul><li>This position will lead within operations both manufacturing and packaging teams in Somerset, NJ.</li><li>Reporting to one of the operation Managers, operation Supervisors lead teams in designated technology areas and product trains at the site, directs and coordinates the activities of department operators , conduct performance reviews, interact with support departments, and drive efficiencies initiatives within operations.</li><li>The Somerset, NJ site produces oral solid and liquid dosage form pharmaceuticals.</li></ul> Responsibilities: <ul><li>Will lead oral solid dosage form manufacturing and packaging teams as assigned.&nbsp;</li><li>First shift leader with start time 6:00 am to 2:00 pm (8 hr. - 5 days/week) or 5:45 am to 4:00 pm (10 hr, 4 days/week).&nbsp;</li><li>Discussion with Manager on the right fit and team needs.&nbsp;</li><li>Develop, recommend, and implement measures to improve production methods, equipment performance, and quality of product&nbsp;</li><li>Track production processing and material management in SAP&nbsp;</li><li>Daily metrics reporting such as variances in production, labor hours and downtime, track and report operator performance and attendance&nbsp;</li><li>Oversee completion of GPM records and standard operating procedures required within operations&nbsp;</li><li>Participate and develop plans for improving a safe work place and culture of identifying, reporting, and fixing unsafe conditions and behaviors within the site and our work teams.&nbsp;</li><li>Work with cross functional groups to accomplish objectives including finance, procurement, operations, supply chain, maintenance, facilities, technical services, security, quality assurance, and quality control as appropriate.&nbsp;</li><li>Under the direct supervision of a leader and able to communicate progress, needs, requirements, and issues effectively for assigned work for yourself and your teams.&nbsp;</li><li>Carry out all duties in accordance with Good Manufacturing practices (cGMP) and standard operations procedures.&nbsp;</li></ul> Requirements: Qualifications and Education Requirements: <ul><li>Associates degree or higher preferred&nbsp;</li><li>5+ years of pharmaceutical packaging OR manufacturing experience&nbsp;</li><li>2+ years’ experience leading/supervising in a manufacturing environment&nbsp;</li><li>Working knowledge of SAP or another ERP system&nbsp;</li><li>Excellent written communication skills</li></ul>

Role Description: <ul><li>Position Overview: We are seeking a skilled and detail-oriented Electrical/Controls Technician to join our pharmaceutical operations team. </li><li>The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of electrical control systems used in pharmaceutical manufacturing and packaging processes. </li><li>This role is critical to ensuring operational efficiency, product quality, and compliance with regulatory standards.&nbsp;</li></ul> Responsibilities:&nbsp; Installation and Maintenance:&nbsp; <ul><li>Install and maintain electrical control systems, PLCs (Programmable Logic Controllers), HMIs (Human-Machine Interfaces), and SCADA systems.&nbsp;</li><li>Perform routine preventive maintenance on electrical systems to minimize downtime and ensure continuous operation.&nbsp;</li><li>Test and validate electrical control systems during commissioning and upgrades.&nbsp;</li></ul> Troubleshooting and Repairs:&nbsp; <ul><li>Diagnose and resolve malfunctions in electrical systems, instrumentation, and automation equipment.&nbsp;</li><li>Utilize diagnostic tools, schematics, and software to identify root causes of system failures.&nbsp;</li><li>Repair or replace faulty components, including relays, sensors, actuators, and circuit boards.&nbsp;</li></ul> System Optimization:&nbsp; <ul><li>Program, configure, and optimize PLCs, HMIs, and VFDs (Variable Frequency Drives) to improve system performance and efficiency.&nbsp;</li><li>Assist in the design and implementation of new electrical control systems for process improvements and new projects.&nbsp;</li><li>Conduct system performance tests to ensure compliance with specifications and regulatory requirements.&nbsp;</li></ul> Documentation and Compliance:&nbsp; <ul><li>Maintain accurate documentation of electrical control systems, including wiring diagrams, and maintenance logs.&nbsp;</li><li>Ensure all activities comply with GMP (Good Manufacturing Practices), FDA, and other regulatory guidelines.&nbsp;</li><li>Participate in audits and provide technical expertise regarding control systems and maintenance records.&nbsp;</li></ul> Safety and Training:&nbsp; <ul><li>Adhere to safety protocols and ensure that all electrical work complies with NFPA, OSHA, and company standards.&nbsp;</li><li>Conduct risk assessments for electrical systems and implement appropriate safety measures.&nbsp;</li><li>Provide technical training to maintenance personnel on electrical systems and best practices.&nbsp;</li></ul> Collaboration:&nbsp; <ul><li>Work closely with engineering, production, and quality assurance teams to ensure electrical systems support manufacturing requirements.&nbsp;</li><li>Communicate effectively with equipment vendors and contractors for system upgrades and troubleshooting.&nbsp;</li></ul> Requirements: <ul><li>Education: Associate’s degree in electrical engineering, electronics, or a related field.&nbsp;</li><li>Experience: Minimum of 3-5 years in electrical controls, automation, or instrumentation, preferably in a pharmaceutical or regulated industry.&nbsp;</li><li>Technical Skills: Proficiency in PLC programming (e.g., Allen-Bradley, Siemens).&nbsp;</li><li>Strong understanding of electrical schematics, control wiring, and instrumentation.&nbsp;</li><li>Familiarity with SCADA systems and industrial networks.&nbsp;</li><li>Knowledge of GMP and regulatory standards in the pharmaceutical industry.&nbsp;</li></ul> Certifications: <ul><li>Relevant certifications (e.g., Journeyman Electrician, ISA Technician Certification) are a plus.&nbsp;</li></ul> Key Competencies:&nbsp; <ul><li>Analytical problem-solving skills with attention to detail.&nbsp;</li><li>Ability to work independently and as part of a team.&nbsp;</li><li>Excellent communication and documentation skills.&nbsp;</li><li>Commitment to safety, quality, and regulatory compliance.&nbsp;</li></ul>

Responsibilities: <ul><li>Support engineering of Solar + BESS projects in ANZ for large scale applications.</li><li>Complete system design for PV projects including: plant cabling layout, voltage drop calculation, cable size and dimensions, single-line electrical connection, specification of disconnect</li><li>boxes location, etc.&nbsp;</li><li>Preparation of design documents such as SLDs for electrical networks and switchgear components, Bill of Materials, Functional Design Specifications, sizing calculations, General</li><li>Arrangement drawings, cable schedules, earthing drawings. Develop sizing, specifications and selection of BESS and Balance Of Plant (BoP) Equipment.</li><li>Engagement with customers to collect structural, electrical and related project information for use in the design of the PV system.</li><li>Provide technical direction or support to installation teams during construction, installation, testing and commission stages as required by customers.&nbsp;</li><li>Project ownership – support to sales, customer support, detailed bill of material, project presentation and delivery/execution support.</li><li>Developing supporting documentation required for PV solar systems: instruction manuals, procedures and other, as defined in company quality system.</li><li>Provide sales, project managers and other internal departments with engineering support needed for successful project execution.</li><li>Champion the solar application in the region and propose optimal design applications.</li><li>Support evaluation of alternative products and solutions for solar applications.</li><li>Support customer training and participation in external events and promotional presentations.</li></ul> Requirements: <ul><li>University degree (Electrical engineering / Renewables Energy Engineering / Photovoltaics and Solar Energy Engineering preferred)</li><li>Excellent knowledge of PV and BESS systems in large scale applications and construction practices</li><li>Any additional experience in tendering or estimation is valued</li><li>Competence in AUTOCAD is mandatory. Fully capable of producing drawings for PV and BESS projects with PVsyst or similar.</li><li>Well versed in Microsoft office and other MS Project tools</li><li>Excellent interpersonal and communication skills</li><li>English language skills</li><li>Culturally sensitive</li><li>Ability to work within a cross functional team to maintain schedule and financial goals throughout a project</li><li>Pro-activeness</li><li>Resilient</li><li>Self-confident</li></ul>

Role Description: <ul><li>The Data and Devices Business Unit is looking for a Principal R&amp;D Product Development Engineer (PDE) to design and develop socket, high-speed connector, and cable assembly solutions that are used inside switches, servers, and storage for data communication.</li><li>In this role, you will be responsible for establishing a clear vision and strategy driving the design and documentation of new products, from market definition through production and release.</li><li>You will conceive original ideas for new products/solutions and develop them into practical and economical models.</li><li>You will determine specifications, perform engineering analysis, make preliminary sketches and designs, and coordinate support operations (such as fabrication of engineering samples and testing).</li><li>Interaction with customers, vendors, marketing and sales personnel, and other engineering areas during the pre-production stages of new products is also an important part of this role.</li></ul> Responsibilities: <ul><li>Responsible for product development of socket, high-speed connector, and cable assembly solutions from market definition through production and release:</li><li>Work closely with the customer and our client sales/SA/FAE/PM in getting the right and clear VOC (voice of customer) and convert to a our client design conceptualization and preliminary product specification.</li><li>Conceive concepts and perform feasibility studies</li><li>Run mechanical and thermal simulations.</li><li>Make the engineering evaluation/proposal to the customer.</li><li>Create the detailed design including 2D/3D drawings and perform DFMEA/tolerance analysis.</li><li>Build prototype samples and perform validation.</li><li>Complete product qualification and finalize product specification.</li><li>Provide technical support to the Operations team including Quality and Production for efficiency improvement and safe launch.</li><li>Resolve product-related issues to closure and manage the ECN/PCN (Engineering Change Notification/ Product Change Notification).</li><li>Build a deep understanding of the market and customer needs by fostering a connection between the business engineering teams and the customer engineering teams.</li><li>Maintain a system-level understanding of the customer application and the product design/concept necessary for providing a solution to the customers’ expectations.</li><li>Follow the LEANPD Project Process to support the project team from the product development engineering (PDE) perspective to complete the new product development project on time, quality, and budget. Drive the development and release of the product, scale-up through stage-gate reviews, ensuring milestone commitments are maintained.</li><li>Provide technical support to customers, sales, PM, and plant teams.</li><li>Conduct necessary DFMEA, tests, engineering analysis, troubleshooting, and verification.</li><li>Work with global manufacturing resources, procurement, and outside suppliers to meet all our client technical, quality, and cost objectives.</li><li>Execute technical documentation to fully detail design drawings and requirements, engineering, and product change notices, and design history files.</li></ul> Requirements: <ul><li>Bachelor’s degree, preferably in Engineering, Supply Chain, or Business</li><li>12+ years’ experience working in a manufacturing organization, including a minimum 5+ years management experience, with proven success in driving transformational change and continuous improvement while simplifying processes and increasing production</li><li>General project leadership experience</li><li>General knowledge of financial terms and concepts</li><li>Lean and/or Six Sigma experience</li><li>Experience working with multiple customers and suppliers in a low volume, high mix industry</li><li>This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).</li><li>Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.</li></ul>

Job Summary: <ul><li>We are seeking a highly skilled and motivated SAP B1 Master Data and Process Improvement Specialist to join our team in Kuala Lumpur.&nbsp;</li><li>This role will be responsible for managing and optimizing the master data processes within SAP Business One (SAP B1), as well as identifying and implementing process improvements across various functions. The ideal candidate will have strong SAP B1 experience, with a keen eye for data accuracy and process efficiency.</li></ul> Responsibilities: <ul><li>SAP B1 Master Data Management</li><li>Oversee and manage the creation, maintenance, and validation of master data in SAP B1 (customers, vendors, items, etc.).</li><li>Ensure data accuracy and consistency across all systems and processes.</li><li>Develop and maintain data governance procedures for SAP B1 to ensure compliance with internal and external requirements.</li><li>Act as the primary point of contact for SAP B1 master data issues and support.</li><li>Coordinate with cross-functional teams to ensure data quality in SAP B1.</li></ul> Process Improvement and Optimization: <ul><li>Analyze existing business processes and identify opportunities for improvement in efficiency, cost-effectiveness, and data accuracy.</li><li>Lead initiatives to streamline processes, focusing on automation and reduction of manual interventions.</li><li>Collaborate with stakeholders across departments to define process improvement goals and implement solutions.</li><li>Conduct workshops and training sessions to ensure the adoption of improved processes and systems.</li></ul> Collaboration and Support: <ul><li>Work closely with the SAP B1 development team and other internal departments to ensure integration of master data management and process improvements.</li><li>Provide training and guidance to end-users to enhance their understanding of SAP B1 and best practices in data management.</li><li>Document and share lessons learned, process improvements, and best practices with the broader team.</li></ul> Requirements: <ul><li>Bachelors degree in Information Technology, Business Administration, Accounting, or related field.</li><li>Chartered Accountant qualification (ACA, ACCA, or equivalent) is preferred.</li><li>Minimum 3-5 years of experience working with SAP Business One (SAP B1).</li><li>Proven track record in managing master data processes within SAP B1.</li><li>Strong understanding of business process analysis and improvement techniques.</li><li>Experience in process mapping, process redesign, and implementation of process improvements.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li><li>Excellent communication skills, both written and verbal.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and in a team environment.</li><li>Fluency in English is required; proficiency in Bahasa Malaysia is a plus.</li></ul>

Be a part of a revolutionary change.

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Wherever you join our crucial 47,000-strong Operations team, you’ll have the opportunity to make an impact. PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning.

Bring us your curiosity and a desire to challenge the everyday, and we’ll give you lots of responsibility. You’ll help us improve, inject innovation and create new ways of working. You’ll be solving supply chain problems that span the whole world: a smoke-free world.

For our Illicit Trade Prevention’s (ITP) team, based in London, we are currently looking for a Senior Analyst ITP Forensics

This role holder will be a Subject Matter Expert (SME) in tobacco products and Smoke Free Products (SFP) (incl. Illicit products) forensics and fulfill PMI’s legal and court requirements as Intellectual Property (IP) right holder. While contributing to the development of innovative methodologies, features and tools to protect and authenticate PMI products, generating product intelligence on illicit products to support ITP strategies and activities, and law enforcement investigations and litigation actions.

Key accountabilities:

Product authentication: perform PMI products authentication within a timely and satisfactory manner, for both our combustible (CC) and smoke free (SFP) category.
Product Intelligence:
perform product analyses, from Empty Pack Surveys’ samples to investigations and evidence materials, as well as from consumer complaints, test purchases, SFP device returns, in-market sampling, SFP recycling hubs, etc.
Product Forensics and Investigative support: perform forensics evaluation of samples of potentially illicit tobacco products stemming from various sources.
Organize and perform onsite inspections of raided illegal factories (manufacturing premises), aiming to support authorities in the fight against illicit manufacturing of tobacco products (incl. CC and SFP).
Trigger or support follow-up actions.
Represent the company in various events, incl. witness hearings or other legal proceedings, acting as PMI’s SME in product authentication and forensics.
Perform enhanced profiling of illicit products (“grouping”), aiming to support ongoing investigations or provide product intelligence to internal and external partners.
Product Security Features (PSF): use in practice PMI PSFs and verify their functionality, providing factual and constructive feedback on their presence and effectiveness to the supervisors or personnel in charge.
Supplier Liaison Program (SLP): support or contribute to the process by collecting information, gathering evidence and materials as part of ongoing forensics activities (e.g., factory raids follow-ups, company checks etc.).
SFP:
Actively contribute to protecting the consumer journey and the fast-evolving product lifecycle and distribution models, by analyzing samples stemming from manufacturing through distribution to sales, and its reverse logistics (returns and recycling).
Provide SME expertise for the new products in PMI’s portfolio, incl. launches and markets resulting from PMI business agreements, mergers or acquisitions.
Supply Chain Integrity: actively support and contribute to the process of fulfillment of PMI regulatory or internal obligations included in PMI’s Anti-Diversion programs. By responding to external and internal partners requests for technical expertise and product forensics,
Public-Private Partnerships (PPP) through technical assistance:
deliver, support and / or assist in technical training program deliverables to law enforcement authorities aiming at building their capability in tackling illicit trade.
Support building the “external engagement corridors” for further follow-up actions.
Industry Technical Alliance: contribute to process by ensuring the relevant technical information, samples and forensics info availability, when applicable.
Forensics IT Systems: contribute to maintenance and continuous improvements process of ITP system(s) in place.
3rd party support personnel supervision: supervise and coordinate a potential pool of external vendors or service providers contracted for support in product authentication, inspections, and analyses (incl. EPS pack analysis).
We are looking for someone with;

University (master or bachelor degree), preferably in Technical Sciences.
Strong experience in the tobacco industry or other consumer goods industry, preferably in product forensics at the anti-counterfeit / anti-illicit trade department or similar.
Know-how of technical examination techniques for products and forensics evaluation, incl. chemical and qualitative analysis methodologies and external laboratories network.
Knowledge of SFPs and vaping products, incl. electronics, SFP consumables and oral products category.
Project Management - Certified project management skills, incl. international and cross-functional projects coordination and supervision.
People Management - Supervision and daily coordination of the external vendors and subcontractors / external inspectors.
What we offer:

Our success depends on the talented people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future.

Role

Responsibilities: <ul><li>Senior Solution Architect – AMEA will be the key responsible for driving solution strategy across tech programs for AMEA, for the purpose of business-IT joint strategy development, solution discovery, project planning &amp; delivery, risk management and relationship management.</li><li>SAP is the underlying stack for our Enterprise Systems and the solution architect will be pivotal in driving standardization in SAP Platform while collaborating with Business Units to deliver capabilities for Business.</li><li>Individual has direct accountability for the Standard and scalable solution design that are provided by our staff and third-party service providers.</li><li>This is a leadership role providing strategic direction to multiple globally diverse teams in the delivery of projects spanning across ERP and non-ERP platforms.</li><li>Works with all IT Services teams (Applications teams, business partners, business clients, external vendors, and service delivery partners, Security, infrastructure) to define, prototype, and implement new technologies in support of business objectives and projects.</li><li>This role will provide Business Technology thought leadership, bringing knowledge and solutions to drive business outcomes.</li><li>This role will be pivotal in enabling future-fit capabilities by framing the Technology Roadmap for AMEA, as well ensuring a standard template solution design for S4 HANA in AMEA.</li></ul> Requirements: <ul><li>16-18 years of relevant technical and business work experience</li><li>Engineer/MBA or equivalent degree in Tech/ Information Systems from tier 1 college.</li><li>Manage senior business stakeholders in a matrix organization</li><li>Has the experience and cultural awareness required to work effectively with a global team.</li><li>Developing strategic plans and setting timelines for evaluation, development, and deployment of solutions</li><li>Identifying opportunities for simplifications and digitization of various workflows across the organization</li><li>Supervising quality assurance processes, integration, and system tests</li><li>Excellent leadership, team building, and management skills</li><li>Ability to Communicate and inspire confidence at a senior level with technical and non-technical audiences</li><li>Experience in the identification, evaluation and documentation of process flows, risks, and controls</li><li>Expertise in SAP ECC and SAP S4, including all modules such as MM, FI, CO, SD, PM etc.</li><li>Good understanding and background on Business Processes as part of digitization</li><li>Should have run large scale tech led transformation programs</li><li>Ability to engage with functional business leaders at a strategic level, as well as with delivery teams at an operational level</li><li>Hands-on experience leading such areas end-to-end and track record of delivering results and business value</li><li>Requires team leadership skills, experience/in-depth knowledge of business operations and IT processes</li><li>Experience with organizational change management preferred</li><li>Experience managing multiple vendors and external project resources</li><li>Proven ability to manage talent and team</li><li>Very strong academic background</li><li>Can do attitude and problem-solving mindset</li><li>Proficient in English Language (Writing, reading &amp; Speaking)</li></ul>

Responsibilities: General accounting: <ul><li>Support Shared service team on timely closure and ensure quality deliverables</li><li>Manage day to day accounting activities including providing advice on journal entries, adjustments, intercompany transactions and reconciliations</li><li>Oversee maintenance of chart of accounts</li><li>Provide financial updates and technical advice in accounting treatment for new business transactions</li><li>SAP month-end close in relation to general ledger</li><li>Financial statement flux analysis/review</li></ul> Shared service operations: <ul><li>Work closely with shared service team on process improvement and standardized process across locations&nbsp;</li><li>Support share service team in various accounting functions, ensure smooth communication between shared service team and operation team and facilitate resolution of financial issues</li></ul> Compliance and audit support: <ul><li>Responsible for local statutory audit, ensure accuracy and integrity of financial data and provide support during external audit&nbsp;</li><li>Ensure smooth coordination between Shared Service Team and auditor and proper documentations provided by Shared Service team for audit review</li><li>Liaise with corporate secretary on filing of the audited financial statement to ACRA</li></ul> Process improvement and optimization project: <ul><li>Participate in implementation and enhancement of the ERP system and any other Company wide projects Requirements:</li></ul> Requirements: <ul><li>Proficiency in accounting standards (USAAP. IFRS)&nbsp;</li><li>Strong knowledge in SAP and Excel</li><li>Effective verbal and written communication skills for interacting with stakeholders across multiple locations</li><li>Preferably 3 to 4 years of experience in a manufacturing environment or Public Accounting firm</li><li>Ability to work under pressure to meet tight deadline</li></ul>

Responsibilities: Administrative Leadership: <ul><li>Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management.</li><li>Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.</li><li>Support the advancement of staff competencies through the creation of development plans.&nbsp;</li><li>Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed.&nbsp;</li><li>Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided.&nbsp;Such an environment may include attendance at regional or national conferences staff members as appropriate.</li><li>Provide general technical assistance, consulting, and direction to staff.&nbsp;Identify training needs and assist in developing training plans.</li><li>Assist in development, modification, review and maintenance of procedures and operations guide.</li></ul> Technical Leadership: <ul><li>Coordinate the review and ongoing management of the Deskside support team.</li><li>Understand business needs and processes.&nbsp;</li><li>Lead the assessment, justification, implementation, and integration of end point technologies including laptops, mobile devices and related devices and technologies.&nbsp;</li><li>Coordinate and support Temasek key events held onsite or offsite. Engage stakeholders to understand business requirements and ensure smooth execution of events.&nbsp;</li><li>Support technology adoption of Temasek initiatives including Cloud-Infra and Application teams, supporting and performing tests.&nbsp;</li><li>Accountable for maintenance of end point devices. Ensure that all end point systems stay up-to-date and compliant with updates and security patches.&nbsp;&nbsp;</li><li>Determine and identify opportunities for system improvement.&nbsp;Provide response to system hardware and operating system software problems as necessary.&nbsp;</li><li>Facilitate and maintain relationships between vendors, assist in reviewing of contracts.</li></ul> Project Management:&nbsp;<ul><li>Oversee, plan, lead, coordinate, and collaborate with external partners, to lead small to medium size projects through the appropriate phases of implementation and support throughout the cross functional team.</li><li>Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new technology implementations.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field</li><li>Minimum 10 years’ experience. Minimum 5 years in a team managerial experience</li><li>Lead and mentoring of Deskside team, to provide L1 and L2 support to users</li><li>Lead cross function team in rolling out end point related projects, in coordinating with involved vendors.&nbsp;</li><li>Lead cross function team in participating of customer’s major event/meeting from preparation, dry-run sessions to the completion of the actual event/meeting.&nbsp;</li></ul> Other Skills, Knowledge, Abilities:&nbsp; <ul><li>Experience in Microsoft technologies including M365, Windows</li><li>Ability to discuss technical issues effectively with technical professionals as well as non-technical users.</li><li>Strong understanding of the technology lifecycle and development methodologies.</li><li>Excellent communication, problem-solving and organizational abilities.</li><li>Ability to work independently and be result oriented.</li><li>Strong analytical skills to include the understanding and documentation of business/clinical processes and the ability to identify opportunities to improve processes through technology.</li><li>Excellent communication skills in both written and verbal presentation.</li><li>Demonstrates effective communication with senior management, stakeholders and vendors.</li><li>Ability to work well with people from different disciplines with varying degrees of technical experience.</li><li>Ability to provide leadership and promote teamwork.</li><li>Ability to manage project implementation teams and individuals and monitor the deliverables of each team to ensure milestone completion.</li><li>Demonstrates ability to mentor staff and assist them in attaining desired results based on individual goals and objectives.</li><li>Effective interpersonal skills.</li><li>Oversee the support of Customer location.</li><li>Drive the cross functional teams to ensure a smooth delivery of customer’s major events or meetings.</li><li>Facilitate and maintain relationships between vendors, assist in reviewing of contracts.</li><li>Oversee, plan, lead, coordinate, and collaborate with external partners, to lead projects through the appropriate phases of implementation and support throughout the cross functional team.</li><li>Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new EUC initiatives.</li></ul>

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69 general maintenance Jobs found

Customer Service Advisor (Senior Analyst)

Operation Supervisor

Electrical/Controls Technician

Solar Design Engineer

Principal R&D/Product DVL Engineer - Remote

SAP B1 Master Data and Process Improvement Specialist

Senior Analyst ITP Forensics

Regional Solution Architect AMEA

Senior Accountant

AVP - End User Computing (EUC)

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69 general maintenance Jobs found

Customer Service Advisor (Senior Analyst)

Operation Supervisor

Electrical/Controls Technician

Solar Design Engineer

Principal R&D/Product DVL Engineer - Remote

SAP B1 Master Data and Process Improvement Specialist

Senior Analyst ITP Forensics

Regional Solution Architect AMEA

Senior Accountant

AVP - End User Computing (EUC)

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