Operations Supervisor

Customer Service and Admin (CS&A) Team Lead

Mold Maintenance Engineer

Sales Manager

Strategic Sourcing Analyst III

Manager, Platform Engineer

Customer Service Associate

Manufacturing Engineer(Molding)

End-User Computing (EUC) Lead

Process Quality Manager

Role Description: <ul><li>Job Summary The Operations Supervisor is responsible for overseeing solid dosage pharmaceutical manufacturing and packaging activities during 2nd shift operations, 3:15pm to 11:45pm.&nbsp;</li><li>This role ensures that all production operations comply with cGMP, safety standards, and production schedules.</li><li>The operations supervisor will lead and support a team of leads and operators ensuring high quality output, operational efficiency, and a safe working environment.</li><li>Scope of Authority - span of control (work unit, site, department, division, etc.), monetary value of budget/spend authority ( capital, operating, etc.), P&amp;L responsibility, etc.</li><li>Oversees and coordinates Manufacturing and Packaging operations.&nbsp;</li></ul> Responsibilities: Key Accountabilities: <ul><li>Accountability Lead and supervise operations in solid dosage manufacturing and packaging to ensure adherence to Master Formula and Master Packaging Records, SOP’s, and regulatory requirements (FDA, etc.).</li><li>Communicate with department leadership, set the shift schedule, and conduct shift huddle/communication at start of shift to ensure effective communication between shifts.</li><li>Ensure timely execution of production schedules.</li><li>Monitors manufacturing and packaging processes to ensure schedule is met within standards.</li><li>Review and complete shift documentation, including batch documentation, logbooks, etc.</li><li>Coordinate with Engineering and Quality Assurance to address any equipment issues that occur during the shift Support investigations for deviations that occur during the shift.</li><li>Assist in determining and implementing CAPA.</li><li>Provide training, guidance, and performance feedback for shift employees.</li><li>Ensure training requirements are met.</li><li>Support employee development and cross-training.</li><li>Executes procedures to complete tasks in a compliant and safe manner.</li></ul> Continuous Improvement <ul><li>Captures and reports metrics; troubleshoots downtime to increase operational efficiency.</li><li>Lead or participate in Continuous Improvement projects.</li><li>Troubleshoots and resolves process issues.</li></ul> Issues &amp; Deviations <ul><li>Performs defect evaluations and initiates production events.</li><li>Identifies, reports, and suggests resolutions for processing related issues.&nbsp;</li><li>Assists in the investigation of unplanned deviations.</li></ul> Teamwork and Collaboration <ul><li>Provides priorities for the off-shift operations, focusing resources on priority products.</li><li>Interfaces with supervisors and/or Quality personnel to inform of deviations or other line issues.</li><li>Continuous Training Ensures personnel are current with training requirements.</li><li>Stays current on SOPs and cGMPs.</li><li>Continuous Safety &amp; Compliance Contribute to safety audits.</li><li>Ensures out manufacturing/packaging activities safely, as required, on a daily basis.</li><li>Follows all safety and compliance procedures and participates in required training.</li><li>Adheres to all cGMP compliance/regulatory mandates and quality requirements.</li><li>Participate in safety teams, start-up discussions, incident debriefs, etc.</li><li>Ensures compliance with SOPs, Policies and Procedures as required by the Company and regulatory agencies.</li><li>Misc Other related duties as assigned to meet departmental and Company objectives.&nbsp;</li></ul> Requirements: Qualifications Education &amp; Experience: <ul><li>Minimal acceptable level of education, work experience and certifications required for the job Bachelor’s degree in pharmacy, Chemistry, Engineering, or a related discipline preferred, relevant experience my substitute.</li><li>Minimum of 3 years supervisory experience in pharmaceutical solid dosage manufacturing/packaging.&nbsp;</li><li>Knowledge Proficiency in a body of information required for the job e.g.</li><li>Knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li><li>Thorough knowledge of cGMP and FDA regulations.</li><li>Thorough knowledge of manufacturing and packaging operations.&nbsp;</li></ul> Skills &amp; Abilities: <ul><li>Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.</li><li>Demonstrated leadership, communication, and decision-making skills.</li><li>Ability to oversee and manage the daily operations of manufacturing and packaging. Ability to monitors processes to ensure schedule is met within standards.</li><li>Ability to analyze metrics and troubleshoot downtime.&nbsp;</li><li>Effectively interfaces with Quality Assurance to inform of deviations or other line issues.</li><li>Demonstrates the ability to work in collaboration with others as a part of a team.</li><li>Ability to lead in Continuous Improvement projects.</li><li>Possess technical writing skills.&nbsp;</li><li>Physical Requirements Physical &amp; mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.</li><li>Must be able to stand for long periods of time (8- or 12-hour shifts), lift at least 35 pounds, climb ladders, wear a dust mask or respirator and pass associated respirator tests and/or requirements, and be able to wear all required PPE, including safety glasses, ear plugs, and safety shoes.</li></ul>

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities: Production Data Records: <ul><li>In order to ensure the accuracy, timeliness and effectiveness of production data, fill in the production data truthfully and record on-site reports.</li></ul> Mold Repair &amp; Maintenance: <ul><li>In order to ensure the normal operation of molding production, repair and maintain molds in a timely manner according to production problems, and do a proper job in mold inventory management and preparation for transfer orders.</li></ul> Workshop Safety Management &amp; EHS: <ul><li>To ensure the safety of the production environment, implement safety production regulations and implement 5S+1 management.</li><li>Strictly abide by the companys labor discipline, safe operating procedures and various EHS rules and regulations at work, and strictly implement job safety responsibilities.</li><li>Receive various EHS trainings, actively participate in various EHS activities, save energy, reduce the use of hazardous waste, strictly implement the companys accident reporting system, and actively participate in and complete departmental EHS target indicators.</li></ul> Spare Parts Management: <ul><li>In order to ensure the normal production of molds, monitor the consumption of spare parts in stock, apply for and follow up on parts in a timely manner, and control parts consumption.</li></ul> New Mold Assembly: <ul><li>In order to meet the delivery requirements and needs of new projects, we resolutely implement the production plan for new mold assembly and complete the assembly of new molds on time.</li></ul> Requirements: Education, Technical Qualification &amp; Experience: <ul><li>Bachelor in Mechanical Engineering major or Industrial Engineering</li><li>3-5+ years’ experience and practitioner in the Tooling Design &amp; Development</li><li>CAD Knowledge Must, preferably Pro E / Creo &amp; Auto-cad, Solidworks, NX, etc.</li></ul>

Responsibilities:&nbsp;<ul><li>To develop and implement strategic sales plans to achieve company sales revenue targets.</li><li>To monitor and evaluate the sales performance of the team, ensuring individual and team targets are consistently met.</li><li>Conduct regular reviews to provide feedback on performance gaps and requirements for improvement</li><li>Manage and monitor progress of sales activities, including market hygiene versus client budget and store call cycles.</li><li>Implement customized solutions based on changing markets and trends</li><li>Identify product gaps and improvement opportunities based on lost sales data, customer feedback C more.</li><li>To lead, coach, and mentor the sales team, fostering their professional growth and enhancing their performance.</li><li>Develop and implement short- and long-term sales strategies and plans (e.g. plan sales routes, new customer generation, etc.) to achieve sales targets for assigned businesses/territories</li><li>To build and maintain strong relationships with key customers and stakeholders, ensuring exceptional customer satisfaction. Assist in negotiations C deal closing.</li><li>Manage customer issue resolutions and recommend preventive actions to minimize future incidents</li><li>To analyze market trends, customer needs, and competitor activities to identify opportunities and risks.</li><li>To collaborate with the marketing team to plan and execute promotional campaigns, product launches, and educational programs. Provide market feedback to internal team to better understand customers requirements C to leverage cross-product/industry business opportunities.</li><li>To represent the company at industry events, conferences, and meetings to promote company products and services.</li><li>To ensure adherence to the company’s policies and compliance standards, maintaining high levels of integrity within the team.</li><li>To prepare and present regular sales reports and forecasts to senior management for informed decision-making.</li><li>Assist in all other duties/projects as directed from superior and/or management from time to time</li></ul> ﻿Requirements:&nbsp;<ul><li>Degree in Business, Marketing, Science, Pharmacy, or equivalent.</li><li>Minimum 3 to 5 years sales experience in related sales FMCG environment/ Modern Trade / General Trade with managing people experiences</li><li>Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) is a must</li><li>Prior experience in the healthcare/medical industry dealing with professionals such as doctors and pharmacists is preferred.</li><li>Strong leadership, coaching, and people management skills of minimum 2 years.</li><li>Excellent communication and negotiation skills, with proficiency in English (written and spoken).</li><li>Analytical skills and business acumen to interpret sales data and make strategic decisions.</li><li>Ability to work and travel independently, adapting to dynamic environments.</li><li>Proficiency in CRM systems and sales tools for planning and reporting purposes.</li><li>Commitment to upholding company policies and compliance with industry regulations.</li><li>Possess strong influencing/persuasiveness abilities</li><li>Capability to drive change</li></ul>

Responsibilities:&nbsp; <ul><li>Responsible for analysing input requests, identify right suppliers from the approved supplier panel.</li><li>Responsible for preparing RFQ’s, quote analysis, negotiations, obtaining Sourcing Committee approvals and awarding new business to supplier to develop finished products, components and tooling.</li><li>Define PBL supplier sourcing strategy based on business needs, that defines strategic suppliers into grow, fix and exit suppliers and maintains product footprint, incl. “make or buy”-analysis. Introduce new suppliers in Mexico, North America, SEA and India</li><li>Accountable for info record and PO accuracy, transfer relevant data to SCM, (Incoterm, lead time, price, MOQ etc)</li><li>Drive attainment and improvement of relevant procurement KPI’s, incl. Material Productivity (CMP), Lead time performance, delivery (STR/STC), and Quality (DLPM).</li><li>Responsible for improving material productivity by maintaining 125% material pipeline, CMP, TEBIT and WAV analysis and Drive VA/VE projects in collaboration with Engineering</li><li>Responsible for supplier price management, including PIA</li><li>Responsible for maintaining the capabilities and capacities of suppliers to avoid any constraints</li><li>Ensure and Drive MOQ optimization for material/components (incl. finished goods) used by the plant for production and establish supplier agreements, e. g. VMI, EDI, consignment, Scheduling Agreements frame order review, blanket PO)</li></ul> ﻿Requirements; <ul><li>Experience in Electronics, Stamping, Machining, Moulding, especially from connector, connector assembly or cable assembly industry is preferred</li><li>Excellent problem-solving skills, analytical skills, and communication skills</li><li>Ability to demonstrate strong customer focus and continues improvement</li><li>Strong project management skills and ability to multi-task</li><li>Ability to work in a matrix environment with multi-cultural teams</li></ul>

Responsibilities: <ul><li>The Manager, Platform Engineering job sets goals and objectives for the achievement of operational results for the team responsible for designing, developing and maintaining digital technology infrastructure to support information technology applications and services. This job oversees the delivery against project planning and prioritization, coordinates collaboration with cross functional teams, and allocates resources effectively and efficiently.</li><li>The job also leads the team to implement best in class industry standards to continuously improve the development process&nbsp;</li><li>PROJECT MANAGEMENT: Oversees the implementation and delivery of software projects, including resource allocation, to ensure they are completed on time and within scope.</li><li>TECHNICAL GUIDANCE: Leads the team to apply internal software deployment platform, continuous integration or continuous delivery pipeline and twelve factor development methodology to automate the deployment process, ensuring smooth and reliable releases.</li><li>QUALITY ASSURANCE: Leads rigorous testing, code reviews, and adherence to best in class industry standards to ensure the quality and performance of software applications.&nbsp;</li><li>PROCESS IMPROVEMENT: Suggests continuous improvement initiatives and leads the implementation of approved standards to improve software development and deployment processes and operational excellence, applying test driven development as needed.</li><li>COLLABORATION: Coordinates collaboration with product managers, designers and other cross functional teams to gather requirements, set priorities and deliver resolutions to meet business objectives.</li><li>DOCUMENTATION: Leads and reviews the creation and maintenance of comprehensive documentation for software applications, deployment processes and system configurations.</li><li>TECHNICAL SUPPORT: Leads technical support and troubleshooting for deployed applications for minimal downtime and fast resolution of issues.</li><li>STAKEHOLDER MANAGEMENT: Maintains partnership with key internal and external stakeholders, understanding their needs and enabling effective communication to assure project alignment and success.</li><li>TEAM MANAGEMENT: Manages team members to achieve the organizations goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.</li></ul> Requirements: <ul><li>Minimum requirement of 4 years of relevant work experience.</li><li>Typically reflects 5 years or more of relevant experience.</li><li>Supervisor experience in software engineering.</li></ul>

Responsibilities: <ul><li>Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.</li><li>Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.</li><li>Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.</li><li>Collaborate with internal teams (e.g., sales, procurement, warehouse) to align on order priorities and address customer needs.</li><li>Monitor and manage inventory levels to support order fulfilment while minimizing disruptions.</li><li>Maintain and update order documentation in ERP systems and ensure compliance with company policies.</li><li>Analyse and report on order metrics and KPIs to identify areas for improvement in the process.</li></ul> Requirements: <ul><li>Proven experience in order management, logistics, transportation, or distribution roles.</li><li>Strong understanding of supply chain processes and customer service principles.</li><li>Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office applications.</li><li>Excellent organizational and problem-solving skills, with keen attention to detail.</li><li>Ability to communicate effectively in English, both written and verbal.</li><li>A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>Experience in managing international orders and coordinating with global supply chains.</li><li>Knowledge of transportation regulations and customs procedures is a plus.</li><li>German B2 required.</li></ul>

Responsibilities: <ul><li>Participate in oversea transfer program and ensure molding machines, mold tooling’s and processes are installed and qualified promptly for production.</li><li>Initiate tooling, process and quality improvements to improve productivity.</li><li>Assist production and quality departments in analyse and troubleshooting to achieve good quality products.</li><li>Provide Engineering support to the production team during new product start-up and initial production.</li><li>Provide cost estimates for new of molding projects / tooling’s to the Project Management Team for project cost simulation.</li><li>Perform DFM (design for manufacturability) on new products, participate in the concept development of molds, automations and manual processes.</li><li>Standardize, improve tool design to achieve optimized lead-time, cost and safety requirement.</li><li>Carry out qualification tests on molds, machine and manual process</li><li>Ensure that all production machines, tooling and equipment which are being procured, installed and qualified promptly for production.</li><li>Investigate identify root causes and establish Corrective, Preventive Plan with effectiveness</li><li>Participate in Process FMEA and Design FMEA</li><li>Create and maintain mold drawings, standard work for the production.</li><li>Train and guide Mold Technicians in Mold maintenance and setup.</li><li>Participate in 6-Sigma projects, Kaizen events and other Improvement activities.</li><li>Perform any other duties which may be needed by the company related to engineering and production matters.&nbsp;</li><li>Assist production and quality departments in analyses and troubleshooting to achieving good quality products.</li><li>Initiate and implement programs such as continuous improvements, scrap reduction, cost reduction of raw material, cycle time reduction.</li><li>Provide Engineering support to the production team during new product start-up and initial production.</li><li>Perform DFM, provide concept development, cost estimates for new molding tools to the Project Management Team for project cost simulation.</li><li>Develop and optimize new product manufacturing process.</li><li>Follow company specifications and comply with environmental management system’s procedures.</li><li>Follow company WSH specifications and procedures and ensure that staffs comply.</li></ul> Requirements: <ul><li>Degree or Diploma in Mechanical / Production Engineering.</li><li>2-3 years relevant working experience in a Manufacturing environment.</li><li>Familiar with Pro-E (Creo), SolidWorks or AUTOCAD.</li><li>Good knowledge in design &amp; development of Injection molds.</li><li>Good knowledge in tool making, tool-steel application / selection and heat treatment process.</li><li>Familiar with Molding automation process.</li></ul>

Responsibilities: <ul><li>Experience in IT, with at least 5 years in Intune and EUC management.</li><li>Strong expertise in managing Windows and Mac devices in hybrid and cloud environments.</li><li>In-depth knowledge of Azure AD, Microsoft 365, and other Microsoft ecosystem tools.</li><li>Experience with scripting and automation (e.g., PowerShell, Bash, Python).</li><li>Familiarity with EUC tools and platforms like Jamf for Mac device management.</li><li>Solid understanding of security frameworks and compliance standards.</li></ul> Microsoft Intune Management: <ul><li>Act as the primary owner for Microsoft Intune, managing its implementation, configuration, and optimization.</li><li>Design and enforce policies for device compliance, security, and conditional access for Windows, Mac, and mobile devices.</li><li>Oversee app lifecycle management, including deployment, updates, and retirement.</li></ul> EUC Leadership: <ul><li>Lead the EUC team to deliver high-quality end-user device management services across the organization.</li><li>Define and implement strategies to enhance user productivity and experience while maintaining security and compliance.</li><li>Collaborate with IT, security, and operations teams to align EUC solutions with organizational goals.</li></ul> Endpoint Lifecycle Management: <ul><li>Manage the full lifecycle of endpoints, including provisioning, patching, monitoring, and decommissioning.</li><li>Leverage automation tools and scripts (e.g., PowerShell) to streamline endpoint management processes.</li><li>Ensure seamless device onboarding for both Windows and Mac environments.</li></ul> Security and Compliance: <ul><li>Implement and manage security baselines, encryption, and data protection policies for all endpoints.</li><li>Ensure compliance with industry standards such as GDPR, ISO, and other relevant regulations.</li><li>Conduct regular audits and vulnerability assessments for endpoint devices.</li></ul> Continuous Improvement: <ul><li>Stay updated on the latest developments in Intune, EUC technologies, and device management trends.</li><li>Proactively identify opportunities to enhance the performance, reliability, and security of EUC solutions.</li><li>Lead efforts to modernize the EUC environment, including adopting zero-trust principles and cloud-based solutions.</li></ul> Team Leadership and Support: <ul><li>Provide mentorship and guidance to EUC team members, fostering a culture of innovation and collaboration.</li><li>Act as the escalation point for complex technical issues related to Intune and EUC.</li><li>Develop and maintain comprehensive documentation, including architecture diagrams, processes, and user guides.</li></ul> Requirements: <ul><li>Degree in IT or related field.</li><li>8 to 10 years’ working experience in IT companies with 5 years in Intune and EUC management.</li><li>Strong track record of managing EUC environment and executing projects.</li></ul>

Responsibilities: Goal Setting <ul><li>Production area Key performance setting base on Quality strategy</li><li>To let each engineer clear understand own KPI and dedicate to quality improvement toward to corporate strategy</li></ul> Customer Complaint handling <ul><li>Review 8D report, monitor customer complaint quantity, response time, 8D score, and improvement effectiveness.</li><li>To improve customer satisfaction and compliance the strategy to ECE</li></ul> COPQ Reduction <ul><li>Direct and support to analysis the production data, find the quality improvement opportunity and lead team to determine the actions, follow up and verify the improvement result, take</li><li>reaction base on the actual result.</li><li>To control scrap cost and continue improvement process quality to contribute cost saving.</li></ul> CIP <ul><li>Review historical data to identify CIP projects, and follow up the progress.</li><li>To continual reduce COPQ and prevent customer complaint as well as efficiency improvement.</li></ul> Audit supports <ul><li>Coordinate and support external and internal audits, communicate about audit findings and lead the corrective actions where appropriate to ensure that audits are completed in a timely</li><li>manner</li></ul> People Management <ul><li>Allocate work across direct reports; monitor and review their performance; mentor, coach and motivate them; and help resolve people/functional issues to achieve the targeted team</li><li>performance and retain talent</li></ul> Lesson learn <ul><li>Share experience with team to prevent potential quality risk.</li></ul> Requirements: Education:&nbsp; <ul><li>Bachelor degree or above in Mechanical, Electronics or relevant&nbsp;</li></ul> Qualification &amp; Certification: <ul><li>APQP, PPAP, FMEA, SPC, MSA certification;</li></ul> Experience: <ul><li>More than 5 years of working experience in quality process management, Automotive experience must be.&nbsp;</li></ul> Technical Skill &amp; Competencies: <ul><li>Master APQP, PPAP, FMEA, SPC, MSA,8D.&nbsp;</li><li>Process audit and product audit skills</li><li>Familiar with ISO9001, IATF16949</li><li>Familiar with 8D method</li><li>Familiar with special characteristic symbol requirements</li><li>Proficient in written and oral English</li><li>Good communication skill, integrity, accountability, logical, self-motivated, ability to work under pressure</li><li>Good interpersonal skill</li></ul>

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102 full time Jobs found

Operations Supervisor

Customer Service and Admin (CS&A) Team Lead

Mold Maintenance Engineer

Sales Manager

Strategic Sourcing Analyst III

Manager, Platform Engineer

Customer Service Associate

Manufacturing Engineer(Molding)

End-User Computing (EUC) Lead

Process Quality Manager

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Skills

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Location

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102 full time Jobs found

Operations Supervisor

Customer Service and Admin (CS&A) Team Lead

Mold Maintenance Engineer

Sales Manager

Strategic Sourcing Analyst III

Manager, Platform Engineer

Customer Service Associate

Manufacturing Engineer(Molding)

End-User Computing (EUC) Lead

Process Quality Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.