AVP Delivery Infrastructure

Team Leader Engineering

SAP O2C IT Lead

SAP F2S IT Lead

Customer Service Assistant Manager

HR Specialist, Shared Services

Cloud Operations Engineer

SAP HR & Payroll

FSQ Assistant Manager

Middleware Administrator (WebLogic)

Responsibilities:Manage and mentor a team of network engineers to provide daily operational network technical supportManage network-related projects from initiation to implementation as well as getting project signoffs from Customer’s stakeholders for project closureManage Customer’s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors and/or service providersEnsure full compliance with SLAs, IT policies and audit requirements, and provide support to all audit activitiesProvide cross-functional support to other business units whenever a need arisesOversee all aspects of network service delivery including but not limited to maintenance of network design, architecture and security, network device/service availability, configuration, capacity, patch management and problem management, technology refresh etc.Manage the following technologies:Cisco routing and switchingCisco SD-WAN and Cisco ISEZscalerFirewall – Palo AltoCisco WirelessAct as escalation point and lead on any network-related incident triage call together with internal stakeholders, customers, and external vendors/service providersParticipate in planning, design, preparation, and network implementation for supporting Customer’s major eventsWork closely with third party vendor, Customer’s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer’s POC initiatives.Requirements:Degree holder13 years of experience in managing network operations including stakeholder managementExperience in previous roles of similar capacity in a client-servicing environment, handling enterprise network routing, switching and wireless technologyProficient in Cisco SD-WAN/ISEProficient in Palo Alto

Responsibilities:Manage day to day team activities of key account focused FAE(Field Application Engineer) team in the FAE US department Manage all HR topics of the team Train new team members in their role as key account focused FAEs Advise and guide team members on key account specific business and technical details Provide FAE US internal second level support for key account escalations  Develop implementation strategies for account specific key elements of technology and product roadmaps.Condense key account FAE feedback into technology and product roadmaps and project pipelines in order to provide a unified voice to the BUs and Corporate R&D.Integrate IDM focused global FAE input and feedback into key account NPI activities, escalation handling, product improvement projects, and product roadmap developmentContribute team input and customer application knowledge to local and global reporting through Account Team meetings, local company meetings, QBRs, TRMs, Competence Centers, Account Summits, Global Sales Meetings Cover team member substitution tasks Cover Engineering Manager substitution tasks Requirements:Solid experience in vacuum engineering, preferably in the SEMI / Display / Solar industries.Extensive exposure to developing products on system or sub-system level preferable in SEMI / Display / Solar industries.University degree in Physics, Chemistry, Microelectronics, Mechanical, Electrical, or Semiconductor related engineering disciplines.Min 7 years experience in vacuum engineering.Affinity for people management and desire to care for individual team members and the whole team.Good communication skills (verbal and written).Awareness of on-time delivery, quality, and meeting commitments.Technical skills in the field of customer processes, valve applications, and / or platforms.Fluent in English (verbal and written) for communication with customersAbility to work in a global matrix organization.

Responsibilities:Support each phases/activity of the NEO SAPMENA Region deployments for the O2C scope, focusing on technical tasks such as config. collection, value list mapping, test, defect & incident review Focus on project activities which include planning, effort estimate, alignment with business leads and key stakeholders, key users, proper communication as well as hands-on work such as solution design, configuration, training, testing activities management, cutover and hyper care.  Execute end to end project work adopting project methodology in place and ensure that solutions are delivered on-time and within budget. Provide guidelines to Applications owners to support Application remediation activities. Anticipate, identify, track and resolve issues/risks.Support technical arbitration and necessary escalation of Deviation Requests and App Remediations raised.Contribute into the DA/PAO (Design Authority) governance with all the require stakeholders.Organize KT and handover to Run team or when applicable.Work with different domains, stakeholders to identify and leverage emerging technologies and new functionalities in SAP integration. (API First) Coordinate the different actors involved in the project, from IT to Business (Group, Zone, Countries). Create a positive value-added relationship with all stakeholders (Group, Zone, Countries, Business, IT).Requirements:Bachelor’s degree in computer science, Information Systems, or related field. Minimum of 6-8 years of experience in SAP end to end implementation, integration, and cross services. Strong functional and technical experience of SAP SD and strong understanding of integration with SAP-FICO and MM. Strong understanding of SAP products and services, including SAP ERP, CRM, SCM, SAP related tools such as solution Manager & Transport Management and integration with other applications (HIP, API).Fluency in English.Preferably worked in a multi-national company / consulting Experience in SAP ECC6 & S4 HANA.

Responsibilities:Support each phases/activity of the NEO SAPMENA Region deployments for the F2S scope, focusing on technical tasks such as configuration, collection, value list mapping, test, defect & incident review. Focus on project activities which include planning, effort estimate, alignment with business leads and key stakeholders, key users, proper communication as well as hands-on work such as solution design, configuration, training, testing activities management, cutover and hyper care.  Execute end to end project work adopting project methodology in place and ensure that solutions are delivered on-time and within budget. Provide guidelines to Applications owners to support Application remediation activities. Anticipate, identify, track, and resolve issues/risks.Support technical arbitration and necessary escalation of Deviation Requests and App Remediations raised.Contribute into the DA/PAO (Design Authority) governance with all the require stakeholders.Organize KT and handover to Run team or when applicable.Work with different domains, stakeholders to identify and leverage emerging technologies and new functionalities in SAP integration. (API First) Coordinate the different actors involved in the project, from IT to Business (Group, Zone, Countries). Create a positive value-added relationship with all stakeholders (Group, Zone, Countries, Business, IT).Requirements:Bachelor’s degree in computer science, Information Systems, or related field. Minimum of 6-8 years of experience in SAP end to end implementation, integration, and cross services. Strong functional and technical experience of SAP MM and understanding of integration with SAP-FICO and SD.Strong understanding of SAP products and services, including SAP ERP, CRM, SCM, SAP related tools such as solution Manager & Transport Management and integration with other applications (HIP, API)Fluency in English.Preferably worked in a multi-national company / consulting Experience in SAP ECC6 & S4 HANA.

Responsibilities:Serve as a liaison for the customer when interacting within Customer Service as well as Sales, Commercial Operations, Distribution, Finance, and other departments.In addition, have a high-level understanding of the general processes within the departments and how they interrelate to Customer Service and impact other internal stakeholders.Provide support within Customer Service, responding to customer requests, inquiries, etc.In a compliant, expedient, and professional manner, with ability to manage or coordinate all inquiries to achieve complete resolution and full customer satisfaction.Aid in the managing and processing of orders received via various communication channels in a prompt and correct manner.Exercise full authority to perform pricing review in preparation of order entry, enter orders directly into SAP environment, and aid in maintaining a central customer database.Seek continuous process improvements to enhance department productivity and customer service performance.Investigate and resolve customer submitted claims, including but not limited to shortages, damages, overages, failure to supply.Prepare and present a variety of reports, including explanation of variances, significant trends, and recommendations for change or resolution.Preparing ad hoc service and sales related reports for internal and external customers.Work with internal teams to ensure compliance with client performance guarantees, and regulatory or accreditation standards.Assist in managing complex customer issues escalated by team members.Participate in daily, weekly and ad hoc cross-functional meetings to discuss and resolve operational and technical issues.Participate in training and follow in various SOP’s trainings (company & departmental) and perform other departmental duties as assigned.Requirements:Bachelor’s Degree from an accredited college or university and/or equivalent experience.7+ years experience in the pharmaceutical industry.7+ years experience in a Customer Service-related environment.Proficient with Microsoft Office Suite (Heavy Outlook & Excel Usage).SAP knowledge required.Controlled Product Experience preferred.Knowledge of all aspects of customer service etiquette.Ability to enter, prepare and analyze data accurately.Experience with SAP OTC TCodes.Understanding of regulatory agency requirements and how they affect our daily functions.Demonstrated ability to prioritize multiple tasks, solve complex problems, drive resolution of problems to meet deadlines, and diligence as related to details.Strong interpersonal, verbal, and written communication skills, including the ability to communicate clearly, effectively and professionally with customers and all levels of the organizationSituational analysis and independent thinking skills.Exceptional attendance required to meet ongoing departmental and customer demands.Flexibility to work in a team setting or independently, depending on needs of the department.Ability to execute projects, both individually and cross-functionally.Ability to work with minimal direction, rapidly understand the context, the task and take quick initiative to resolve problems.Strong ability to organize, prioritize, and manage time effectively.History of improving processes and increasing efficiencies.Results driven.

Responsibilities:Provide HR transactional and support services, engaging employee to support different life-cycle. Participate HR standard processes/systems for service delivery and support the continuous improvement.Support, On-boarding, Transition Out, Career Events, Leave Events.Support HRSS leader to drive policies/processes/systems standardization/integration deploy and execution throughout daily job, for high quality service delivery in line with agreed KPI.Recommend opportunities for continuous improvement and partner with appropriate parties to test and implement new improvements.Ensure employee data integrity and confidentiality. Responsible for employee data integrity/confidentiality and ensure customer satisfaction improvement. Support for customer questions and problem solving and provide training/consulting support within HRSS team as needed as well.Support internal/external audit process to ensure the compliance.For customer support, partner with other HR services teams to resolve customer problems and inquires. Support HRSS leader on vendors management to ensure their service quality, issue resolution and change implementation. Provide back-up support to other HR support services team members as needed. Support internal/external audit process to ensure the compliance.Provide consulting/training to Sector BHR or other HRSS team members as necessary.Support annual customer satisfaction survey and work on the action plan for improvement. Requirements:Experienced in HR Shared Services functions.    Effective communication with customer on problem solving and solution providing.Solid HR Functional Knowledge Base. Bachelor’s degree.Preferred Major: HR, Business Administration and Relevant Fields.Strong written and spoken English and Chinese Mandarin.Experience with Workday system is preferred.

Responsibilities:Sustain the resiliency of critical infrastructure by diligently performing platform maintenance, ensuring optimal performance, security, and availability.Proactively identify and resolve infrastructure issues encompassing Linux systems in a Hybrid Cloud environment, providing swift restoration to operational status, and minimizing down-time.Enhance the security posture of the environment by administering IAM systems and maintaining robust host and network configurations.Maintain containerization platforms including Kubernetes and AWS EKS, guaranteeing stable platform for the operation of company's microservices.Engage collaboratively with the team to refine operational processes, and documentation.Manage and maintain Observability platform such as Graphite, Prometheus, Grafana, Elastic, and LogScale, ensuring reliable monitoring, logging, and alerting functionalities.Provide an outstanding support experience for company's internal Engineering teams by meeting Product and Engineering requirements for company's Cloud Platform.Requirements:Experience in a relevant technical role, such as Platform, Cloud Operations, or Site Reliability Engineer (SRE).Excellent proficiency with maintaining and troubleshooting Linux Operating Systems and distributed systems at scale.Experience with Kubernetes (k8s) and containerization in Production environments.Foundational knowledge of core infrastructure services, such as DNS, Identity Management, load balancers, web servers, etc.Proficiency with at least one programming or scripting language.A proactive attitude and a willingness to take on new challenges and deliver results.Outstanding communication and social skills, with an ability to connect with others to problem-solve, explain resolution etc.A relevant degree and/or equivalent qualifications, e.g., RHCSA, LPIC, AWS SysOps. 

Responsibilities: Analyze and improve SAP Payroll & Time and related systems and process.Provide production support and expertise for Time (SAP and Workforce) and Payroll software .Support for HR systems, like setup tables, tax updates, and quarterly and yearend reporting.Generate ad hoc reports using a variety of reporting tools.Provide issues resolution for HR applications including the SuccessFactors HRM platform.Testing of annual SAP HRSPs (Human Resources Support Packs) & CLCs (Country Legal Changes- US).Troubleshooting issues relate to SAP Payroll & Time Management, Workforce Time & Attendance, and Tax filingAssist to provide timely information to Payroll Management, HR Management, Labor Relations, and other functions within the business.Requirements:Must have 16 years of education – any in field Years 5+ hands on experience in SAP HR and PAYROLL- development+ Config+ Support Experience with SAP HR (Master Data, Maintain Time Data, Info type) Hands on for US Pay rules and policies.Experience with SAP Time Management configuration, Payroll SchemasCustom reports, worked on PA, OM, Time & PayrollHands on US Taxes and US Tax Forms (940, 941, Locality, W2s, and unemployment)Worked with HR macros for reading data from info types Experience of HR relevant FMs/BAPIs which can be used to update HR dataExperience in below are added advantage SAP SuccessFactors HRM platformSAP ABAP skillsPreferred Qualifications: Strong communication skills – verbal, written, listeningGood interpersonal skills Self Starter: Detailed and Results orientedExcellent follow through skills Business backgroundDealing with multiple vendors, customers and interacting with them for coordinationAbility to analyze data, diagnose issues, and propose recommendationsFlexible to work in dynamic environment and timings 

Responsibilities:To ensure compliance to External Manufacturing quality processes to conduct assessment through QRMP/ Technical audit.To manage and resolve FSQ issues in External Manufacturers in the portfolio of responsibility.To liaise with other External Manufacturing team in the BU, to ensure a coordinated and optimized supplier approval strategy.To ensure that all approval/audit schedules in the portfolio are up to date based on risk assessments.To ensure that risk reduction/ cost reduction programs are implemented and effective.Ensure all External Manufacturers have been assessed against Platinum Rules and drive to 100% compliance with stakeholders.To perform assigned tasks in accordance with all FSQ, Environmental, Health & Safety and Ethical & Human Resource Policies, programs and goals.Serve as the primary Quality resource for Export requirements from product concept through manufacture and distribution. Maintain the standard procedures to be a guideline for SSEA&HK quality and food safety management.Serve as liaison between the Export business team, Export-manufacturing facilities and the Quality community, including both elevating awareness of the Export product portfolio within R&D and ensuring the Export team is aware of key BU projects that may impact the Export portfolio.Collaborate with R&D, Quality, Manufacturing, and Operations colleagues across multiple BUs and Regions to maximize on-going quality standards.Manage tracking and resolution of Export quality issues and customer and consumer complaints.Safeguard brand equity both domestically and internationally through continuous improvement in Quality and Food Safety systems and effective risk management.Interpret evolving Export (country and customer) requirements to provide guidance to business team and quality to understand impact of changes to current Export portfolio and ongoing projects. Serve as a partner to the cross functional team by staying abreast of Quality policy developments and identify opportunities and implications to the business.Support and risk assess requested product claims of existing products in new markets.Requirements:Minimum 5 years relevant Quality Management experience.Qualified ISO 9001:2000 Lead Assessor (or equivalent GFSI std.)The job holder must have passed a recognized HACCP training course to Intermediate or Advanced level.Educated to degree level or equivalent in a scientific or technical discipline

Responsibilities:Perform WebLogic system administration, troubleshooting, monitoring, problem resolution, system security and change implementation.WebLogic installation, configuration, load balancing, deploying application and maintenance of server.Deploying the application from console, WLST and WebLogic deployer utility.JMS, JDBC, JTA, Node manager configurations.Plan, prepare and apply maintenance fixes and upgrades to WebLogic server software.SSL configurations to application server for secured communication.Troubleshoot the prod non prod issues.Troubleshoot the issues, provide the solutions, and document the action items for future reference.Proactively monitor the server’s status, health check, application sanity check.Deploy, Administer, Support, and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.Responsible for the installation, maintenance, and configuration of WebLogic environments.Assess and identify appropriate changes and make recommendations for implementation.Assist application support team with high level problem program debugging through heap and thread dump analysis.Requirements:Degree holder in any related field.5 - 10 years of minimum experience is preferred. Okay to have experience till 15 years.Self-initiative, well-organized, strong sense of responsibility and leadership skills.Strong analytical and strategic mindset, problem solving skillsExcellent communication and business partnership skillsGood command in written English.

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27 escalation resolution Jobs found

AVP Delivery Infrastructure

Team Leader Engineering

SAP O2C IT Lead

SAP F2S IT Lead

Customer Service Assistant Manager

HR Specialist, Shared Services

Cloud Operations Engineer

SAP HR & Payroll

FSQ Assistant Manager

Middleware Administrator (WebLogic)

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27 escalation resolution Jobs found

AVP Delivery Infrastructure

Team Leader Engineering

SAP O2C IT Lead

SAP F2S IT Lead

Customer Service Assistant Manager

HR Specialist, Shared Services

Cloud Operations Engineer

SAP HR & Payroll

FSQ Assistant Manager

Middleware Administrator (WebLogic)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

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MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.