Sr. Business Development Manager (Vietnam Market)

EUC Engineering Consultant

IT Operations Analyst

Procurement Manager

Plant Quality Improvement Manager

SAP SD Functional Consultant

Logistics Supervisor

Technical Support Engineer

Key Account Manager Medical Device

Tech Delivery Manager

Responsibilities: <ul><li>Sales and Marketing Growth Plans – Crafted plans to explode total business growth</li><li>Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups.</li><li>Distributor Management – Working with lot of distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Trained distributors on sell-out analysis to uncover growth gaps and opportunities.</li><li>Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the business.</li><li>Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy.</li><li>Supply Chain Management – Initiated the full supply chain tracking system for Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, shelf-life issues, customer complaints) more actionable.</li><li>Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to ensure stock availability from Export Affiliates.</li><li>Create an inspiring team environment with an open communication culture.</li><li>Empowering team members with skills to improve their confidence, product knowledge, and communication skills</li></ul> Requirement:<ul><li>Education Background: Business Administration Degree</li><li>Education Level: Bachelor’s Degree minimum</li><li>Working Experience: At least 5 years of experience in Sales/ Marketing/ Business Development</li><li>Technical Skills: Proven progression in a product development</li></ul> Other Specific Requirements:<ul><li>Strong strategic and execution of sales</li><li>Excellent, proven communication, and influencing</li><li>Looking for having into Vietnam market</li></ul> Personality/ Attitude: <ul><li>Proactive, assertive, persistent, and empowering people</li><li>Able to work independently</li></ul>

Responsibilities: <ul><li>Assist in solutioning and bidding for new projects.</li><li>Engage client stake holders and business users.</li><li>Represent iCompaz in technology meetings.</li><li>Project manage EUC and cross functional projects.</li><li>Review project documentation.</li><li>Engage project, client and vendor resources to deliver projects.</li><li>Escalation point for troubleshooting for EUC technology.</li><li>Provide connection with various iCompaz internal teams and Offshore our client teams.</li><li>Manage technology partners and service providers for iCompaz and Client.</li></ul> Requirements: <ul><li>Degree in IT.</li><li>Minimum 6 years working experience in international companies.</li><li>Strong track record of managing EUC environment and executing projects.</li><li>Certification in Project Management, ITIL, Microsoft.Microsoft 365</li><li>Experience in MacOS is a strong plus.</li></ul>

Responsibilities : <ul><li>Install, configure and deploy applications, hardware &amp; operating systems&nbsp;</li><li>Ongoing maintenance and support of Desktop/Laptop devices</li><li>Basic troubleshooting of hardware &amp; software</li><li>Follow diagrams and written instructions to repair a fault or set up a system</li><li>Work with and support team members on various projects</li><li>Provide timely resolution of issues</li><li>Work in collaboration with our 3rd party support contractor</li><li>Develop documents and implement standard operating procedures</li><li>Periodically provide 1st level support to users for all issues raised by phone, email, self-service or face to face</li><li>Any other duties as required</li></ul> Requirements : <ul><li>Associate Degree or equivalent work experience. Minimum 2 years’ experience in a related field﻿</li><li>Proficiency in Windows desktop OS&nbsp;</li><li>Working knowledge O365 environment essential. Specifically, MS-Outlook &amp; TEAMs</li><li>Knowledge of commonly used concepts, practices and procedures within particular field</li><li>Experienced knowledge of Networks and IT infrastructure.</li><li>Demonstrated ability to drive &amp; solve technical issues through to completion</li><li>Excellent team player</li><li>Resourceful, self-educating and self-motivating</li><li>Excellent team player with strong communication and customer-facing skills</li><li>You must have strong organisation and time management skills</li><li>You may be required to travel to and / or support other sites</li><li>Motivated self-starter with a “can-do” attitude who works well to tight and varied deadline.</li></ul>

Responsibilities :&nbsp;<ul><li>Pressure-test and approve all regional strategies for the category.</li><li>Monitor strategy implementation, measure and track internal performance (KPIs) within each spend category.</li><li>Drive annual productivity improvements in each spend category.</li><li>Develop expertise in spend categories.</li><li>Serve as an escalation point for cross-functional issues.</li><li>Work with regional strategic sourcing managers to develop long-term strategies for their groups of categories.</li><li>Responsible for delivery of budget and financial targets</li><li>Direct the sustainability and responsible sourcing strategy for indirect spend.</li><li>Activating CAPA process together with Quality and follow up the non-conformity resolution with suppliers.</li><li>Comply with the process flow for Supplier Verification Prerequisite program, effectively support the initial approval and annual evaluation processes.</li><li>Meet the requirements of the approved supplier program for chemicals PRP program and to ensure the completion of quality &amp; ISG approvals for new chemicals.</li><li>Manage contract and approval processes with suppliers for the Waste Management program.</li><li>Ensuring compliance with legal requirements. </li><li>Ensure R&amp;D and Quality required changes are communicated and implemented with relevant suppliers.</li><li>Supporting actions that will affect QFS parameters and ensuring that the actions are carried out on time.</li><li>Ensuring team prioritizes and monitors actions on urgent matters due to OHS and QFS requirements and ensuring that this culture is transferred to the team.</li><li>Work with KWS Lead for cost optimization projects and be a member at LDS COE, QFS COE.</li><li>Attract, develop and retain talent.</li></ul>&nbsp;Requirements: &nbsp;<ul><li>University graduate with minimum 7 years track record within Procurement, with min 2 years people management experience</li><li>Advanced sourcing toolkit and proven supply base management</li><li>Strong analytical skills</li><li>Strong negotiating skills</li><li>World class supplier relationship skills</li><li>Visionary leader and critical thinker</li><li>Strong people leadership</li><li>Strong relationship building skills</li><li>High level English knowledge (reading, writing, speaking)</li><li>Excellent communication skills (written and verbal)</li><li>Knowledge in SAP is preferable</li></ul>

Responsibilities: <ul><li>Leader in ASEAN Problem Solving (PS) Committee. Organize regular meetings to review status &amp; planning.</li><li>Promote PS culture throughout the Plant and ASEAN at all levels.</li><li>Promote the selection of the projects that will have the highest impact on plant metrics (eg. CoPQ) and manage all PS projects including PS initiatives from Line QRM escalation to VSM/Plant Level.</li><li>Support production improvement process through PS projects.</li><li>Lead cross-functional team to apply diligently a structured problem-solving methodology that best fits the situation (Shainin, SPS, Six Sigma, or other equivalent methods as described by the Shifting Gears)</li><li>Follow up on all PS projects with the project owner and provide coaching to ensure PS methodologies are correctly applied.</li><li>Regular project coaching with PS Master from Global, and follow-up to project closure and realize savings.</li><li>Proactively anticipate roadblocks to find solutions and escalate when needed.</li><li>Report out project progress, people development, and savings to the PS Committee and Management.</li><li>Tabulate and manage Plant/ASEAN people PS skill matrix and identify training needs, plan &amp; execution.</li><li>Coach, Develop, and Expand Local Problem Solver Practitioners.</li><li>Represent ASEAN in PS matters and report status to regional and global levels.</li><li>Alignment with AP and Global PS leaders for new PS initiatives and execution.</li><li>Any other assignments as delegated by the reporting Manager</li></ul> Requirements: <ul><li>Engineering degree (Mechanical or Electrical Engineering)&nbsp;</li><li>Strong understanding of 6 Sigma tools and Minitab usage</li><li>Strong understanding of engineering fundamentals and product design</li><li>Experience in taking project using structured problem-solving methodology (Shainin Red-X, 6 Sigma, etc)</li><li>Experience in coaching and training.</li><li>Good English speaking and writing skills.</li><li>Strong attention to details, with skills.</li><li>Leadership skills and strong business acumen</li><li>Good interpersonal skill to work with people at different levels</li><li>Be a positive change agent</li><li>Innovative and creative mindset, and open to change with inclusion value.</li><li>Uphold high standards of ethics, integrity, and accountability value analytical</li></ul>

overview: <ul><li>We are seeking for an experienced SAP SD Functional Analyst who has been through at least a FULL life-cycle implementation for S/4HANA.&nbsp;</li><li>Candidate must possess thorough understanding of SD-related Simplification items in S/4HANA and has played a key SD functional role in Testing, Data Migration and Cutover during their previous S/4HANA implementation.</li><li>Candidate should process strong SD business background, has hands-on with the related configurations and able to perform deep analysis to develop high quality work including functional and technical specifications.</li><li>Candidate will need to be detail oriented, a good team player and has excellent communication skills to work with cross-functional teams and business. This is key for supporting the various S/4HANA implementation phases including Integration Testing, User Acceptance Testing and Mock/Actual Cutovers.</li></ul> Responsibilities: <ul><li>Hands on role in Test scope definition and Test scripting. Unit Test and String Test execution after code remediation. Perform end-to-end Integration Testing and supporting User Acceptance Test.</li><li>Perform Data Validation using Clients selected tools during each data migration cycle.</li><li>Coordination across multiple tracks and functions for Cutover discussion and activities.</li><li>Deep-dive analysis of issues identified throughout Testing, Business Data Validation and Cutover cycles. </li><li>Work across teams for triaging issues and resolution under time pressure.</li><li>Execute projects, setting project deliverables priorities, monitoring, reporting on the process, progress, risk, and result. Effectively communicate project status to the project stakeholder on a regular basis.</li><li>Partner with business to ensure their expectations are met and managed. Ensures consistent delivery of quality projects and adhere to Clients Project Life Cycle.</li></ul> Requirements: <ul><li>Bachelors Degree from accredited university in Computer Science/Information Technology/Engineering.</li><li>5-8 years of experience.</li><li>At least one FULL life-cycle implementation of SAP S/4HANA.</li><li>At least 6+ years of SAP SD working experience in high tech manufacturing/OEM or consumer product environment.</li></ul>

Responsibilities: <ul><li>People Management and People Leader&nbsp;</li><li>PEZA, Customs and All Government Offices Management Related to Plant and Transportation (International and Local)</li><li>Escalation for transportation, Inbound and Outbound logistics operations.</li><li>Global Trade Compliance interaction with trade people to make sure all shipments are compliant from origin and destination side</li><li>Global Supply Chain Management&nbsp;</li><li>Escalation point person for all of shipments to ensure the compliance on regulations</li><li>Monitoring of the deliveries, handling insurance coverages, duties as well as tax obligations</li><li>Designing and implementing all export and import strategies and preparing effective business plans Resolving the queries of the clients related to export and import process and expenses.</li><li>Interact with customers/clients face to face or over the phone and foster and develop relationships with customers/clients</li><li>Review and Approval of all incoming bill of lading with attention to discrepancies.</li><li>Audits bill of lading to ensure billing requirements are met.</li></ul> Requirements: <ul><li>Bachelors Degree in Supply Chain, Industrial Engineering</li><li>Monitoring of performance of all forwarders, couriers and service providers related to Transportation</li><li>SOP and SOW Management&nbsp;</li><li>Communication and Coordination with PEZA, Customs, PDEA, Brokers, Consultants and other government agencies as needed.</li><li>On time Renewal of all government requirements for shipment purposes</li><li>Reports and Analysis on Freight Spend and Transportation improvement programs</li><li>Cost Savings&nbsp;</li><li>Meeting all the compliances related to regulatory and corporate requirements</li><li>Follows rules and regulations EHS, GST etc.</li><li>Environmental health and safety associated with his responsibilities</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

Responsibilities: <ul><li>Develop and implement strong territory-specific sales plans to meet customer needs and achieve business and sales objectives incorporating cross-functional support.</li><li>Develop a deep understanding of customer needs through interactions and establish superior working relationships with key physicians in assigned territory</li><li>Utilize data and analytics to prioritize engagements and interactions. Understand customer channel preference, focus, and behaviors and adjust style and delivery accordingly to deliver meaningful engagements with HCPs.</li><li>Assists in the identification and resolution of issues, and opportunities and communicates proactively to marketing and sales management.</li><li>Establishes rapport and credibility with customers to support key decision makers, and builds relationship with the organization.</li><li>Develops and presents business proposal that meets customer’s objectives. Leads pricing and contract negotiation activities with customers to facilitate closure of proposal.</li><li>Updates key account plans, including capturing customer engagements in an online CRM system; takes ownership of customer service requests and enquiries.</li></ul> Requirements: <ul><li>Degree in Science/ Biomedical engineering is preferred.</li><li>Preferably 5+ years of experience in medical device (ultrasound, EEG, iCTG), particularly roles in sales and marketing, or stakeholders management.</li><li>Proven track records in planning, managing or delivering complex cross-functional projects.</li><li>Good interpersonal and communication skills.</li><li>Able to analyze data/insights and translate results into better solutions.</li><li>Agile and resilient, able to stay positive in challenging environment and work towards delivering results.</li><li>Proven results of delivering customer solutions and achieving business goals.</li><li>Excellent verbal and written communication skills, with presentation skills to large groups.</li><li>Willing to travel within Malaysia.</li></ul>

Responsibilities: Project Leadership and Management <ul><li>Lead and plan technical deliverables that meet project requirements within the allocated budget and schedule.</li><li>Oversee and coordinate technical implementation activities across project teams, ensuring smooth production cutover and post-implementation support.</li><li>Serve as the escalation point for the project team, addressing critical project issues and facilitating smooth execution.</li><li>Provide hands-on guidance to ensure the project teams build enhancements according to the solution plan.</li></ul> Technical Delivery and Risk Management <ul><li>Plan, monitor, and manage risks/issues related to technical project delivery, providing L3 support as needed.</li><li>Collaborate across different domain application teams to manage technical and security-related dependencies of the solution.</li><li>Partner with Architects, Security, Suppliers to ensure solution design aligns with enterprise design principles, security, and control standards.</li><li>Work with Security teams to facilitate completion of penetration testing and remediation of findings.</li><li>Partner with suppliers and testers to ensure the successful completion of SIT, UAT, performance/load testing, and application security testing with quality results.</li></ul> Stakeholder Collaboration and Financial Oversight <ul><li>Partner with Program/Project Managers, Business Analysts, Suppliers to collate, understand, and finalize functional and technical requirements.</li><li>Provide systems input during the specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessments.</li><li>Engage with suppliers, conduct RFQ/RFI processes, and ensuring timely, high-quality product deliveries.</li><li>Manage project financials and budgeting, ensuring alignment with the financial goals of multiple projects.</li><li>Provide regular status updates on technical delivery and escalate issues affecting the project schedule, proposing workarounds or resolutions.</li><li>Ensure project documentation is completed according to industry and organizational standards.</li></ul> Requirements:&nbsp; <ul><li>Degree in Computing or related discipline to support job requirements.</li><li>At least 7 years of experience in Program/Project management under a Project Delivery.</li><li>Experience in project management, business analysis, business process reengineering.</li><li>Self-driven, able to work independently with good multi-tasking skills to drive multiple projects concurrently.</li><li>Adaptable and comfortable working in a dynamic environment.</li><li>Well versed with request for Tender/Request for Proposal/Quotation process and standards (e.g., RFQ specification, issuance of RFQ up to award of RFQ which includes contract negotiations and finalization).</li><li>Strong client management and interaction experience.</li><li>Strong persuasion and negotiation skills including conflict resolution skills.</li><li>Strong analytical and critical thinking skills, meticulous with attention to details.</li><li>Ability to identify and improve on work &amp; process inefficiencies.</li><li>Proficient in MS Project, Confluence, JIRA.</li><li>Proficient with SDLC, AGILE methodologies.</li></ul> End to end implementation of any of the following in a Financial Services Industry would be an advantage: <ul><li>Cloud related solutions</li><li>Infrastructure / Network related solutions</li><li>Endpoint / Workplace Technology related solutions</li><li>Active Directory / Identity Management related solutions&nbsp;</li></ul> Soft Skills: <ul><li>Good organization skill, able to multi-task and work under pressure.&nbsp;</li><li>Adaptable and comfortable working in a dynamic environment.&nbsp;</li><li>Excellent time management and can prioritize work.&nbsp;</li><li>Strong analytical and critical thinking skills, and meticulous with attention to details.&nbsp;</li><li>Team player, able to work independently or in a team with minimal supervision.&nbsp;</li><li>Good communication, writing and presentation skill.&nbsp;</li><li class="ql-align-justify">Good stakeholder engagement and vendor management skills.</li></ul>

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29 escalation resolution Jobs found

Sr. Business Development Manager (Vietnam Market)

EUC Engineering Consultant

IT Operations Analyst

Procurement Manager

Plant Quality Improvement Manager

SAP SD Functional Consultant

Logistics Supervisor

Technical Support Engineer

Key Account Manager Medical Device

Tech Delivery Manager

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Skills

Industry

Location

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29 escalation resolution Jobs found

Sr. Business Development Manager (Vietnam Market)

EUC Engineering Consultant

IT Operations Analyst

Procurement Manager

Plant Quality Improvement Manager

SAP SD Functional Consultant

Logistics Supervisor

Technical Support Engineer

Key Account Manager Medical Device

Tech Delivery Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.