Account Manager Den

Technical Program Manager

Lead IT Infrastructure & Workplace

Account Manager III

Senior Quality & Reliability Engineer - 1

Senior Quality & Reliability Engineer

HR Services Support

Customer Quality Engineer

Director of Product Management

Customer Service

Responsibilities : <ul><li>Develop and execute customer growth plans aligned with our client business strategy to ensure revenue growth, account penetration, and customer satisfaction. Include key details like buying cycles, customer goals, market information, and competitive analysis.</li><li>Coordinate with the BDM team and technical experts to influence key market players and expand our client presence in the renewable energy sector.</li><li>Communicate customer growth plans clearly with internal stakeholders, ensuring alignment across Sales, Engineering, and Product Management.</li><li>Build strong relationships with key stakeholders, positioning our client as a preferred supplier by understanding customer needs and promoting relevant products and solutions.</li><li>Actively manage project pipelines and ensure timely involvement in new opportunities. Keep reporting tools, like Salesforce, updated.</li><li>Address customer issues proactively, ensuring quality resolution and timely delivery of quotes and technical information.</li><li>Prepare budgets, monitor KPIs, and report on project performance while promoting our client value to the customer.</li><li>Provide after-sales support through regular follow-ups and site visits.</li><li>Oversee the engineering project pipeline and align with growth strategies.</li><li>Support marketing efforts, demonstrate our client products, and participate in industry events.</li><li>This version keeps the core responsibilities while trimming the details.</li></ul> Requirements : <ul><li>Bachelor’s degree in business administration, engineering, or related field, or equivalent practical experience.</li><li>Minimum 4 years of experience in sales or product management within an industrial or energy market.</li><li>Fluency in English is required</li><li>Experience in the renewable energy sector is mandatory.</li><li>Proven ability to develop and execute strategic growth plans and identify new business opportunities.</li><li>Strong negotiation and relationship-building skills, with a history of managing complex accounts and contracts.</li><li>Proficiency in using CRM tools like Salesforce, Excel, and Tableau.</li><li>Strong communication and presentation skills.</li><li>Willingness to travel regularly within the Nordic region, with a valid driver’s license.</li></ul>

Responsibilities: <ul><li>Leverage structured new product development process and stage gate frameworks to lead project activities from initial research &amp; development throughout the entire project development lifecycle.</li><li>Work closely with internal global cross-functional engineering teams and subject matter experts as well as external technical partners such as design houses and fab/foundry partners to plan and develop project scope, deliverables, required resources, detailed work breakdown structure, project budget, costing analysis, risk mitigation plans and project timing.</li><li>Keep projects on track and ensure timely completion within the defined scope, accountable for successfully meeting or exceeding commitments on product performance, product cost, cycle time, project cost and quality.</li><li>Work in conjunction with Engineering, Product Management, Business Development, Manufacturing, Quality, Purchasing, Finance and Sales</li><li>Conduct regular frequency of project meetings, maintain action RAIL, document all information and ensure meeting minutes and all data and information is appropriately shared.</li><li>Regularly publish progress status reports to leadership and stakeholders highlighting achievements, milestone deliveries and associated metrics</li><li>Proactively communicate escalations around challenges, gaps, support required and resource needs to quickly address issues before they impede successful delivery of the program.</li><li>Understand, track and articulate issues / risks / action items; work with responsible owners to address the items on a timely basis; update the appropriate stakeholders as needed.</li><li>Continuous risk assessment and problem resolution; apply change management, risk management and resource management best practices.</li><li>Constantly assess what is working, what is not working, identify areas for improvement and consistently drive continuous improvement</li></ul> Requirements: <ul><li>Bachelors Degree in technical discipline (Electrical Engineering, Electronics, Integrated Circuit Design, Physics or Equivalent)</li><li>12+ years of technical project management experience including full lifecycle developments (initial research &amp; development though series launch) with automotive electronics, integrated circuits, and sensors</li><li>Experience in all aspects of the design, development and deployment of ICs and Mixed Signal ASICs … System Specification, Architectural Design, Analog &amp; Digital Design, Functional Verification, Circuit Design &amp; Synthesis, Mixed-Signal Verification, Physical Design, Physical Verification &amp; Signoff, Fabrication, Packaging &amp; Test, Qualification &amp; Release</li><li>Experience with supplier management and working with external technical partners such as design houses and fab/foundry partners, conducting regular design reviews, process &amp; product audits, quality reviews, etc.</li><li>Experience with requirements definition, defining project scope and managing scope creep, identifying and mitigating risks, identifying and managing critical dependencies.</li><li>Experience leading global technology and product development teams in a cross-functional, multi-site environment to deliver projects with multiple dependencies and constraints.</li><li>Exceptional fluency in English</li><li>Excellent verbal and written communication skills and the ability to interact professionally with leadership, stakeholders, cross functional teams (engineering, product management, manufacturing, quality, purchasing, finance, sales) and subject matter experts.</li><li>Exceptional analytical, critical thinking, and problem-solving skills and ability to make decisions when presented with a series of challenges, conflicts and constraints.</li><li>Ability to drive to big picture goals and milestones while valuing and maintaining strong attention to the details.</li><li>Willingness to travel as required, ~25%</li></ul>

Responsibilities: <ul><li>Leading and work together with a team of 3rd party service contractors on site; Provide day to day IT support and resolution services to users for technical assistance and support; troubleshoot PC operations which will enable end-users to operate daily business efficiently.&nbsp;&nbsp;</li><li>Be Accountable, manages and owns all IT asset management, inventory and financials related to the IWPS domain&nbsp;</li><li>The incumbent should possess an excellent understanding of service desk procedures as well as an understanding of desktop software, hardware, and communications.</li><li>Action critical controls: User account management in windows based Active Directory systems</li><li>Responsible for service requests logging, the prioritization and escalation of all services related Service Desk calls within company Thailand</li><li>Works closely with all levels of function leaders to communicate and resolve systems issues in each functional area</li><li>Proactively manage and/or participate in various IT-related projects&nbsp;</li><li>Perform periodic system (performance, usage, traffic, reliability, fault &amp; failure, backup status, DR status, patch, security violation and so on) &amp; inventory assessment to provide periodic management reporting and quickly communicate issues and recommendations when necessary&nbsp;&nbsp;</li><li>Complete action plans for their recommendations in a timely manner</li><li>Trouble and recover the issues of network, firewall, servers, and security</li><li>Possess a detailed understanding of business processes and procedures and how Information Technology is supporting the business within functional business units</li><li>Make sure all IT related work is done in compliance with company’s policy.</li><li>Maintain IT Policies, Procedures Manual, IT Operational Procedures, System Risk Assessment, and IT DR plan.&nbsp;</li><li>Implement &amp; monitor access control approved by Data Security.</li><li>Recommend hardware/ software/ services expenditures and evaluate IT vendors’ service provided.</li><li>Maintain contracts/ documents with IT service vendors.</li><li>Manage compliance with agreed IT support processes and standards and escalates issues regarding non-compliance to the Regional IT Infrastructure Team.</li><li>Works as part of project team to deliver infrastructure elements of projects as directed by the Project Manager and / or the Regional IT Infrastructure Team.</li><li>Leads any local infrastructure upgrade projects with support and guidance from regional IT Infrastructure Managers.&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in an appropriate discipline (preferably Computer Sciences, MIS or Information System) with at least 3 years of IT infrastructure/End user support experience. CPG Industry is a plus but not a must.</li><li>Significant computer literacy including understanding of information services related technologies and ITIL lifecycle.&nbsp;&nbsp;</li><li>Possess broad knowledge of business principles and must be able to apply them to technological solutions and business situations.</li><li>Strong leadership skills and ownership mindset to be able to manage multiple projects and tasks concurrently and ensure the result delivered on time and on budget.</li><li>Solid interpersonal skills, communication skills, problem solving, planning, analytical skills and project management skills.</li><li>Able to communicate effectively in English (both oral and written) and other languages will be an advantage.</li><li>Base Technical Skill:</li><li>Windows 10 &amp; 11</li><li>Windows Server 2012 and newer&nbsp;</li><li>Microsoft 365 suite</li><li>Symantec Backup and Antivirus Technologies</li><li>Cisco Network Technologies&nbsp;</li><li>Microsoft Enterprise and collaboration tools such as Teams &amp; SharePoint Online</li><li>Android OS based Scan Gun Technology</li><li>Microsoft Teams Meeting Room VC Solution</li></ul>

Responsibilities: <ul><li>Global primary interface and contact point: Serve as the primary interface between the customer and company, develop and maintain a good trusting relationship with the customer to position company as a strategic partner.</li><li>Cross functional and regional collaboration: Globally manage the escalation from client and company internal, work closely with internal teams such as regional sales, FAE, pricing, customer support and operation to ensure seamless delivery of products or services to the global footprint of client.</li><li>Interlock with OEM teams: Coordinate with multiple of OEM teams to have the strategic alignment and execution for the significant OEMs and projects to maximize company revenue and market share globally.</li><li>Lead the pricing and contract negotiations: Lead and finalize the negotiation of ODM quotation, QBR pricing and contract terms to achieve mutual beneficial outcomes for both of TE and client.</li><li>Develop and implement account plans: Regular monitoring and analyzing the account performance metrics, keep abreast of market trends, competitor activities and industry developments, providing insights and leadership to the internal co-workers. Developing strategic account plan to identify the key opportunities for business growth, addressing customer objectives and aligning company solutions and services accordingly.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree or above</li><li>At least 5 years of working experiences on sales or customer facing roles in the interconnect industry or in OEM/ODM</li><li>Must understand OEM/ODM business model and the culture of the industry</li><li>Excellent communication skills with the proactive approach to influence and build credible relationships with cross functional/regional teams inside and outside of company</li><li>Capable of working independently with minimal supervision to take ownership of and maintain progress on multiple tasks</li><li>Good command of English</li><li>Team player, Proactive, Self-disciplined, Multi-tasking, Problem solving</li><li>Ability to work under stress and in a fast-paced environment</li></ul>

Responsibilities:&nbsp; <ul><li>Ensure mass production and quality during sample production to mass production, quality planning for early-stage projects.&nbsp;</li><li>Collaborate with project engineers, product engineers, and process engineers for new project development.&nbsp;</li><li>Focus on internal quality and reliability analysis and control, early-stage quality planning, and sampling frequency.</li><li>Provides technical support in evaluating products from a quality and reliability standpoint.</li><li>Leads cross-functional problem-solving teams to investigate quality issues, minimize customer impact, PPM, and cost of poor quality, and drive timely resolution.</li><li>Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated team</li><li>Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a facility or a sub-tier supplier.</li></ul> Requirements:&nbsp; <ul><li>Age 35 and under, no gender preference.&nbsp;</li><li>5-8 years of work experience, looking for young and highly adaptable candidates.&nbsp;</li><li>Bachelors degree or higher.&nbsp;</li><li>Preference for candidates with management experience in the automotive electronics industry, and those who have participated in the entire process from start to finish.</li><li>Familiarity with APQP, PPAP processes, and quality management tools (like 8D, 5I, MSA).</li><li>Familiar with APQP/PPAP processes for early-stage project quality development.</li><li>Utilization of 8D/5I analysis methods for quality issues.</li><li>Proficient in the five major quality tools.</li><li>Familiar with manufacturing processes of connector assembly module products.</li><li>Familiar with TS16949 system.</li><li>Experience in the automotive electronics industry is preferred.</li><li>New project VOC quantity, PPAP audit metrics, front-end quality design, early-stage quality planning, stability and yield improvement.</li></ul>

Responsibilities: <ul><li>Ensure quality resolution of employee and manager on HR related enquiries raised through our online ticketing system in a timely manner.</li><li>Work with external vendor on insurance &amp; other employee benefits.</li><li>Assist employees with time &amp; attendance enquiries.</li><li>Sharing monthly analytical reports with Finance, payroll &amp; HR solutions partners.</li><li>Create appropriate documentation to support query resolution including official HR letter, updating forms and templates etc.</li><li>Utilize our online knowledge base, subject matter experts and liaison with other departments to provide accurate resolution to employee queries.</li><li>Ensure high level of accuracy in maintaining employee records in HR Systems.</li><li>Maintain confidentiality of employee data.</li><li>Ensure appropriate escalations to get quick resolution.</li><li>Identifying process improvement opportunities to enhance service delivery.</li><li>Ensuring compliance with all relevant quality and legislative policies, procedures and controls.</li></ul> Requirements: <ul><li>Graduate / Post Graduate specializing in HR</li><li>1 year experience in HR function</li><li>Basic English communication skill.</li><li>Proactive &amp; problem-solving capability.</li><li>Strong team player with a passion for working in a global HR environment</li><li>High level of customer service orientation</li><li>Computer Proficiency – MS Office suite.</li><li>Proficient in excel.</li></ul>

Responsibilities: <ul><li>Quality point of contact for assigned Southeast Asia customer accounts.</li><li>Provide the Voice of the Customer feedback to product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.</li><li>Manages Quality / Reliability interactions with the customer, including regular communication and escalations.&nbsp;</li><li>Provides technical support in evaluating products from a quality and reliability standpoint.</li><li>Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, Company PPM, cost of poor quality and drive timely resolution.</li><li>Influences without authority in efforts to achieve 5D/8D response time within 10 business days or less.&nbsp;</li><li>Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within company.&nbsp;</li><li>Carries out the customer quality improvement strategy.</li><li>Ensures compliance to company quality policies and procedures related to customer requirements.</li><li>Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.</li><li>Partners with engineering and sales to establish trust with our customers by sharing our DND strategic quality roadmap as well as resolving problems in a timely manner.</li><li>Regularly conducts reviews with key customers regarding DNDs quality &amp; delivery performance.</li><li>Drives systemic corrective action and continual improvement for customers through training and implementation and use an array of quality improvement tools.</li><li>Regularly reports to management on the overall performance and effectiveness of the assigned strategic customer account.</li><li>Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a company facility or at a sub-tier supplier.&nbsp;</li><li>Supports the MRB team functions for disposition of non-conforming products.</li><li>Visit local customers and travel within Southeast Asia to customer locations to review company product and application as it is being used by the customer and to foster productive working relationships.</li><li>Conduct audits at manufacturing sites and attend to customer audits.&nbsp;</li><li>Work with DC, Planner, Sales &amp; CCP on block stock &amp; RMA return.</li><li>Coordinate onsite sorting at customer site with Sales, Planner &amp; CCP.</li><li>Coordinate RMA request &amp; return with manufacturing.&nbsp;</li></ul> Requirements: <ul><li>Bachelor Degree in Engineering with technical focus.</li><li>5+ years minimum quality assurance experience working in a global capacity.</li><li>Preferred customer quality experience in the electronics industry.</li><li>Demonstrated ability to lead teams, forge strong internal relationships, and drive transformation globally.</li><li>Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).</li><li>Experienced in the use of Lean, Six Sigma, Kaizen, 8D and other advanced statistical methods including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.</li><li>Possesses strong leadership skills and executive level presence.</li><li>Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.</li><li>Strong interpersonal, organization, and project management skills.</li><li>Ability to prioritize responsibilities in a fast-paced work environment.</li><li>May require travel to customers and other company locations, including overnight and multi-day trips.</li><li>Experience in core processes such as stamping, molding, plating and assembly preferred</li></ul>

Overview: <ul><li>will be responsible for building, leading, and managing a complex global high speed interconnect product portfolio, including developing the strategy and business plan, driving new product development, gaining cross functional alignment and driving the execution of the business plan.&nbsp;</li><li>This individual will also be responsible for managing a team of global product managers located around the globe.&nbsp;</li><li>will be a growth driven, commercially savvy executive who will own the key product strategies and execution for a growing global business.&nbsp;</li><li>The Director, Product Management is responsible for the long-term vision of the product families and will have responsibility for overall product strategy and business leadership, and meeting sales, profit, and other financial goals.&nbsp;&nbsp;</li><li>will manage all aspects of a global product line portfolio, from driving new product development to defining the go-to-market strategies and product roadmap in liaison with Sales and Marketing. </li><li>He/She must collaborate with Engineering and Operations to ensure that the strategy, development and manufacturing capability &amp; capacity are in place to achieve defined business targets at the right cost, schedule and quality. In addition, he/she will also be responsible for defining and leading growth through licensing and partnership opportunities.&nbsp;</li><li>will need to act with an entrepreneurial spirit and manage the portfolio with a GM mindset. This role requires strong strategic thinking and experience working across regions. Experience dealing with Cloud Service Providers and GPU companies is a major plus. The Director, Product Management will bring a culture of customer obsession and work cross functional to improve TE response times</li></ul> Responsibilities: <ul><li>Market Sensing &amp; Strategy Development</li><li>Articulate market and industry trends, demand drivers, customer needs, and competitive landscape</li><li>Conduct market segmentation exercises to develop market segment-specific strategies&nbsp;</li><li>Conduct and/or lead team in competitive analysis and benchmarking&nbsp;</li><li>Define segment-specific value propositions that beat the competition&nbsp;</li><li>Develop long term product roadmaps that align with business strategy&nbsp;</li><li>Design go-to-market strategy, inclusive of channel strategy and licensing partnerships&nbsp;</li><li>Work with R&amp;D and operations in the development of new products to meet current and future customer requirements&nbsp;</li><li>Manage product lifecycle Develop Business Plan&nbsp;</li><li>Define resource requirements necessary to execute the product roadmap&nbsp;</li><li>Work cross functionally to define sales, technology and operations strategies and goals, in line with financial goals&nbsp;</li><li>Build consensus on specific tasks Establish pricing policy&nbsp;</li><li>Develop the annual operating plan (sales and gross or standard margin)&nbsp;</li><li>Engage with customers to better understand their needs and ensure our product plans are aligned to their strategic priorities Execution – New Product Development &amp; Launch&nbsp;</li><li>Be the opportunity champion for new growth projects and/or assist team in opportunity assessment&nbsp;</li><li>Plan product launches, including the development of marketing and sales plans&nbsp;</li><li>Ensure team provides intelligent demand forecast inputs to S&amp;OP&nbsp;</li><li>Negotiate directly with customers on large program opportunities&nbsp;</li><li>Exercise thought leadership for the interconnect and cable ecosystem market&nbsp;</li><li>Provide inputs to Marcom for the development of collateral, including e-commerce Execution – Post Launch Product Management&nbsp;</li><li>Manage the P&amp;L (sales and gross or standard margin) for the assigned portfolio&nbsp;</li><li>Deliver sustained, profitable growth&nbsp;</li><li>Enable sales to promote product line via training and the development of collateral materials that help articulate the value proposition&nbsp;</li><li>Manage special price requests&nbsp;</li><li>Track progress to the business plan and facilitate resolution to gaps&nbsp;</li><li>Be the champion for resolution of product issues (e.g., quality, delivery, etc.) Talent Management&nbsp;</li><li>Manage, energize, and motivate a multi-cultural team of product managers located around the globe •</li><li>Build, coach and develop individuals and teams Key</li></ul> Requirements: <ul><li>The Director, Product Management will have a minimum of 5 years of product management experience with at least 10 years in B2B commercial roles.&nbsp;</li><li>He/She must have proven success leading strategic growth initiatives and product management engagements in engineering and manufacturing driven industries.&nbsp;</li><li>The successful candidate must possess proven strategic, analytical and implementation skills.&nbsp;</li><li>Understanding of Cloud/Datacenter hardware architectures&nbsp;</li><li>Experience with high speed interconnects a major plus – twinax cabling, near chip connectivity, high speed IO or similar products 4-year technical or business degree required&nbsp;</li><li>Advanced degree (MBA) and relevant P&amp;L management experience preferred&nbsp;</li><li>Ability to support travel of approximately 10-25% (both regional and global)&nbsp;</li><li>Strong business acumen with an ability to understand technically complex concepts&nbsp;</li><li>Experience negotiating high stakes and large dollar value contracts&nbsp;</li><li>Creative and innovative thinker able to provide input on the development of the product strategies and the relevant business plans with the ability to execute&nbsp;</li><li>Proven ability to multi-task and drive results in a dynamic, high paced environment</li><li>Strong interpersonal, planning, organization, and teamwork skills&nbsp;</li><li>Experienced leader with an ability to influence cross functional teams and to build strong relationships both internally and externally&nbsp;</li><li>Advanced presentation skills with the ability to effectively communicate complex concepts to foster understanding and acknowledgement of critical information both up and down the organization</li></ul>

Responsibilities: <ul><li>Be the primary interface on a day-to-day basis with direct account responsibility for customers.</li><li>Carry out contract reviews on orders/schedules and process in the SAP system.</li><li>Progress/expedite orders as requested.</li><li>Process request for quotations.</li><li>Process customer returns.</li><li>Investigate credit and debit requests and queries to issue credit/debit as necessary.</li><li>Have regular reviews with your account base to discuss OTD, backlog and other general support issues.</li><li>Review, action and issue all relevant order related reports.</li><li>Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources.</li><li>Proactively perform quote follow up.</li></ul> Requirements: <ul><li>Customer Care experience minimum 2-3 years</li><li>Fluency in English and German (at least B2 level)</li><li>Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage</li><li>Good time management and ability to prioritize tasks</li><li>A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries</li><li>Multitasking out of the box thinker with a positive attitude, able to listen and being patient</li><li>Problem solving skills as well as negotiating skills are necessary to succeed</li><li>Success-oriented, open-minded, organized, resilient even in stressful situations</li><li>Ability to work on a hybrid model (office is located in Kraków)</li></ul>

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29 escalation resolution Jobs found

Account Manager Den

Technical Program Manager

Lead IT Infrastructure & Workplace

Account Manager III

Senior Quality & Reliability Engineer - 1

Senior Quality & Reliability Engineer

HR Services Support

Customer Quality Engineer

Director of Product Management

Customer Service

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Skills

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29 escalation resolution Jobs found

Account Manager Den

Technical Program Manager

Lead IT Infrastructure & Workplace

Account Manager III

Senior Quality & Reliability Engineer - 1

Senior Quality & Reliability Engineer

HR Services Support

Customer Quality Engineer

Director of Product Management

Customer Service

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.