Manufacturing Engineer II

Consulting/Principal Software Engineer

Lab Manager

Engineer (Equipment Integration and Automation)

Head of Key Account, APM

Oracle Database Administrator

Instrument System Executive

Operations Supervisor

Cyber Governance, Risk & Compliance (GRC) Principal Consultant

Customer Service and Admin (CS&A) Team Lead

Responsibilities: <ul><li>Analyze and improve all existing equipment, processes, and designs as required</li><li>Create manufacturing documentation to support existing processes and equipment in accordance with ISO 9001 requirements</li><li>Train the engineering technicians and other manufacturing personnel on the production floor on new processes or equipment.</li><li>Design and implement processes, equipment, and documentation for all new projects</li><li>Design small fixtures and tooling</li><li>Participate in cost reduction and cost of quality programs</li><li>Assist maintenance in troubleshooting and repair of equipment</li><li>Assist Design Engineering with prototyping of new or modified products</li><li>Support production and development of new products through independent review, root cause analysis, corrective action, discrepancy handling, and defect prevention</li><li>Conduct process capability studies, design experiments, conduct studies and analyze to ensure products meet requirements</li></ul> Requirements: <ul><li>Personal computer skills such as MICROSOFT OFFICE and relational database.</li><li>Excellent communication skills</li><li>Ability to work well in a Team environment</li><li>Effectively present information and respond to questions from groups</li><li>Ability to work under direct supervision</li><li>Ability to work with clearly defined project steps</li><li>Possess some limited knowledge of new product development processes and work flow</li><li>Possess a working knowledge of some SBU product lines</li><li>Experience in participating on multi-disciplinary product development teams</li><li>Basic knowledge of a particular technical area</li><li>Bachelor’s degree in an engineering field.</li><li>2-5 years of experience</li></ul>

Role Description: <ul><li>About the Role Our Principal Software Engineer will provide assistance and input to management, develops and leads large multifunctional development activities, solves complex technical problems, writes complex code for computer systems, and serves as a senior source of expertise.</li><li>The position may also provide sizing or budget recommendations to management.</li><li>We are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech. To further this commitment,&nbsp;</li><li>We have implemented the following initiatives:</li><li>Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.</li><li>Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.</li><li>Inspiring Future Talent: We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.</li></ul> Responsibilities: <ul><li>Serve as a primary technical point of contact for external technology resources.</li><li>Provide design input across a product.</li><li>Work directly with customers and end users.&nbsp;</li><li>Serve as acknowledged “go to” person on coding and technical issues.</li><li>Interface with other technical personnel or team members to finalize requirements.</li><li>Write and review portions of detailed specifications for the development of system components of moderate complexity.</li><li>Complete complex bug fixes.&nbsp;</li><li>Design and work with complex data models.</li><li>Mentor lead software developers interested in consultancy on development methodologies and optimization techniques.</li><li>All other duties as assigned.</li></ul> Requirements: <ul><li>10+ years of Software Engineering experience.</li><li>BS Engineering/Computer Science or equivalent experience required; advanced degree preferred.</li><li>Bilingual English and Spanish.</li><li>All Qualified Applicants must reside in Mexico City, able to work in person 2-3 days per week as needed in Reforma, Glorieta del Ahuehuete.&nbsp;</li><li>Expertise in data modeling, design and manipulation, optimization, best practices, tuning, and leading industry trend knowledge.</li><li>Expertise in normalized/dimensional data modeling principles and their application to complex business needs.</li><li>Expertise in test-driven development and maintenance including techniques for applying best practices for overall project benefit.&nbsp;</li><li>Expert knowledge of multiple data storage subsystems.</li><li>Strong budgeting/finance skills.</li><li>Proven expert in partnering and leading internal and external technology resources in solving complex business needs.&nbsp;</li><li>Strong experience with various resource models such as Managed Services and/or Staff Augmentation.</li><li>Strong knowledge in industry best practices in external resource development.</li><li>Solid knowledge of architectural principles.&nbsp;</li><li>Strong proficiency with data manipulation language including optimization techniques.</li><li>Ability to design and work with complex data models.</li><li>Expertise in development languages: .NET- C#, JavaScript (Angular)&nbsp;</li><li>Knowledge in using and developing applicable tool sets.&nbsp;</li><li>Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.&nbsp;</li><li>Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision- making.</li></ul> Other Information: <ul><li>Work in a way that works for you.</li><li>We promote a healthy work/life balance across the organization.</li><li>We offer an appealing working prospect for our people.</li><li>With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</li><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</li><li>Working for you We know that your well-being and happiness are key to a long and successful career.</li></ul> These are some of the benefits we are delighted to offer: <ul><li>Private Medical/Dental Plan.</li><li>Savings Fund.</li><li>Life Insurance.&nbsp;</li><li>Meal/Grocery Voucher Serve as a primary technical point of contact for external technology resources.</li><li>Provide design input across a product.&nbsp;</li><li>Work directly with customers and end users.</li><li>Serve as acknowledged “go to” person on coding and technical issues.</li><li>Interface with other technical personnel or team members to finalize requirements.</li></ul>

Responsibilities: Primary Duties: <ul><li>Coordinate scheduling of resources and tests to maximize lab utilization while meeting project deadlines and communicating them to (primarily internal) customers.</li><li>Lead and mentor a team of technicians and engineers, providing guidance, training, and support as needed.</li><li>Manage inventory of high voltage testing equipment, including procurement, maintenance, and retirement planning.</li><li>Ensure compliance with safety standards and regulations, implementing necessary policies and procedures to maintain a safe working environment.</li><li>Ensure compliance with audits such as ISO 17025.</li><li>Monitor project progress, identify potential issues, and implement solutions to ensure successful project completion.</li><li>Foster a collaborative and productive work environment, promoting teamwork and professional development.</li><li>Conduct performance evaluations and provide feedback to team members to drive continuous improvement.</li><li>Implement quality control measures to ensure accuracy, reliability, and consistency of test results.</li><li>Review test data and reports to verify compliance with project requirements and specifications.</li><li>Continuously assess and improve testing procedures and methodologies to enhance efficiency and effectiveness.</li><li>Evaluate new technologies and equipment upgrades, recommending investments to enhance lab capabilities.</li></ul> Requirements: What Your Background Should Look Like: <ul><li>Bachelor’s degree in Electrical Engineering, Physics, or a related field; Master’s degree preferred.</li><li>8+ years’ experience with minimum 2+ years in high voltage testing 35kV+, and should have 2+ years’ in leadership role - preferably in an industrial or research setting; and laboratory experience required.</li><li>Proven project management abilities, including the ability to prioritize tasks, allocate resources, and meet deadlines.</li><li>Excellent leadership and communication skills, with the ability to effectively manage teams and collaborate with diverse stakeholders.</li><li>Understanding of electrical engineering principles, particularly in the areas of high voltage systems and insulation testing.</li><li>Familiarity with relevant standards and regulations, such as IEEE, IEC, ANSI, and NFPA.</li><li>Attention to detail and a commitment to quality, with the ability to troubleshoot problems and implement solutions in a timely manner.</li></ul>

Responsibilities: <ul><li>To define, initiate, develop, coordinate, manage and evaluate the introduction of Equipment Integration, MES/ Process routing /Automation System in the Factory as a champion of these systems.&nbsp;</li><li>Define and develop system application transfer between Singapore and other factory locations.&nbsp;</li><li>Provide control and validated solution through analysis of various technical aspects through determination of the main reason behind a problem.&nbsp;</li><li>Provide guidance and coach engineers, technician and/or operator in various kinds of system.&nbsp;</li><li>Ensure system improvement projects are completed on-time with accountability and ownership.&nbsp;</li><li>Prepare comprehensive reports on the project activity and end results. Ensure good writing documentation.&nbsp;</li><li>Responsible for choosing and qualifying external suppliers.&nbsp;</li><li>Oversee at least one or more of the systems: MES (UI), MES (Master Data configuration), FE/BE Process routing creation, FE/BE Equipment Integration, AMR robotic</li></ul> Requirements: <ul><li>Experience in software applications such as System MES, Promio, SEMGEM and SQL Programming would be added advantage.&nbsp;</li><li>Capable enough of measuring and analyzing the impact of the decision taken by them during a project execution.&nbsp;</li><li>Bachelor’s Degree preferable in Engineering or equivalent.</li></ul>

Responsibilities: Customer relationship and account management: <ul><li>Act as the primary interface between and STEA (Strategic Enterprise Accounts) within the Area.</li><li>Manage and develop relationships at both Area and FL levels, ensuring close collaboration with the Global Account Head, local Key Account Managers and BL sales development directors.</li><li>Develop strong C-suite relationship which may be fostered across Area and Global level executive leadership team and EXB-1.</li><li>Execute and oversee Area-specific account plans, ensuring they are aligned with Global strategies and tailored to meet regional customer needs.</li><li>Lead efforts to strengthen position as a Trusted Partner of Choice through all phases of the customer lifecycle, including new installations, service, and modernization.</li><li>Oversee agreement deployment across the Area, maximizing opportunities and ensuring compliance with customer requirements.</li><li>Generate a clear understanding of the customer’s web of influence.</li><li>Proactively manage escalations and address customer issues, promoting strong collaboration and service excellence.</li><li>Monitor and ensure that appropriate governance structures are in place for effective account management.</li><li>Host regular webinars to build the brand within the Area.</li><li>Represent at industry events, conferences, and customer meetings to strengthen relationships, promote offerings, and expand networks.</li><li>Actively participate in and support customer-focused events and marketing initiatives to raise brand awareness and generate new leads.</li></ul> Sales and growth management: <ul><li>Drive sales growth by actively managing the opportunity pipeline and sales funnel, ensuring that the account portfolio is well-positioned for both short- and long-term success.</li><li>Lead tenders and negotiations at the Area level, working closely with Global and local teams to ensure successful outcomes.</li><li>Establish oversight processes to track and monitor key opportunities and projects.</li><li>Collaborate with internal teams to develop and execute strategies that drive customer value and account profitability.</li><li>Identify innovation pilot sites in collaboration with the Global Innovation and Global Business Development teams, and lead to full development stage and potential scale.</li><li>Maintain a strong understanding of competitive dynamics and industry trends to position effectively in the marketplace.</li></ul> Performance and financial oversight: <ul><li>Track, analyze, and report on Area-level KPIs, focusing on OR/sales growth, profitability, customer satisfaction, and overall account health.</li><li>Manage budgeting, forecasting, and financial performance across all business lines, ensuring profitability and compliance with targets.</li><li>Ensure effective management of billing, debt collection, contract administration, and Area-level spend reporting (including rebates when not coordinated by Global).</li></ul> Operational and asset management: <ul><li>Implement and oversee Asset Management Plans, ensuring they meet customer needs and maximize the value of customer assets.</li><li>Support ad hoc contractual requirements, such as condition reports, additional testing, and inspections.</li><li>Ensure smooth operational execution, including customer-specific contractual tasks and compliance with agreed-upon deliverables.</li><li>Collaborate with internal and external stakeholders to ensure the efficient deployment and maintenance of customer assets, identifying opportunities for operational improvements and cost optimization.</li></ul> Leadership and collaboration: <ul><li>Lead and coach FL Key Account Managers, in a matrix, ensuring alignment with Area strategies and fostering cross-functional collaboration.</li><li>Facilitate information sharing and coordination between Global, Area, and FL teams to ensure transparency and strategic alignment.</li><li>Drive brand visibility within the STEA at the Area level, focusing on strategic initiatives such as digital, sustainability, and innovation.</li></ul> ﻿Requirements: <ul><li>10 years direct experience in global account in the area/ region</li><li>Experience working in building industry or building maintenance</li><li>Excellent leadership &amp; customer relationship management</li></ul>

Responsibilities: <ul><li>Design, implement, and maintain Oracle database systems to meet project and business requirements.</li><li>Perform database migration projects, including upgrades and platform transitions.</li><li>Ensure database performance, reliability, and scalability through optimization and tuning.</li><li>Monitor database health, identify potential issues, and implement corrective actions.</li><li>Manage backup and recovery processes to ensure data integrity and disaster recovery readiness.</li><li>Configure and maintain database security, including user roles, privileges, and encryption.</li><li>Collaborate with development teams to support application performance and troubleshooting.</li><li>Provide documentation, reports, and regular maintenance support for Oracle databases.</li></ul> Requirements: <ul><li>Diploma/Degree in Computer Science, Information Technology, or related fields.</li><li>At least 8 years of hands-on experience with Oracle database projects in GCC environments.</li><li>Strong knowledge of Oracle database architecture, performance tuning, and backup/recovery strategies.</li><li>Experience with AWS RDS for Oracle and Oracle RAC.</li><li>Experience in Oracle TDE implementation.</li><li>Proficient in Oracle database patching, upgrades, and migration.</li><li>Experience in database migration from on-premise to AWS has added advantage.</li><li>Experience in writing Linux shell script to perform data validation on migrated data.</li></ul>

Responsibilities: <ul><li>Identify and recognise areas of KWS compliance.&nbsp;</li><li>Identify, recognise and implement KWS “best practices”</li><li>Identify areas of opportunity &amp; work with plant to correct.</li><li>&nbsp;Works with other plants to identify, develop and implement KWS “best practices”</li><li>Leads ongoing cross-functional teams to conduct plant savings opportunities analyses.</li><li>Owns Technician Training and development systems in support of Technician Progression</li><li>Responsible for Site Daily Meeting Cadence with Tier 1-4 meetings and insures they are healthy for results sustainability.</li><li>To guard standards and regulations on EHS, QFS and other fundamentals by participating in and coaching during Leader Led Observations, Safety 7, Golden 6, and other EHS and QFS activities. Provide support and involvement in all internal and external audits.&nbsp;</li><li>To develop and sustain a reliable maintenance system to ensure business continuity and effective cost control&nbsp;</li><li>To review technical KPIs and perform technical failure analysis for continuous improvement.&nbsp;</li><li>To lead and develop a comprehensive maintenance system with SAP integration.&nbsp;</li><li>Support 24/7 run production line. Primary contact point for technicians and Line Manager&nbsp;</li><li>To ensure all the plant maintenance is carried out as per schedule. Involved in all Corrective and Preventive execution.</li></ul> Requirements: <ul><li>Degree in Electrical/Electronic or related discipline with at least 7 years working experience.</li><li>Sound practical knowledge in control circuit, PLC, HMI and drives (Allen Bradley). Able to understand single line and control circuit diagram.</li><li>Preferably having work experience in F&amp;B industries with experience in SAP system</li><li>Technical experience in the following systems:&nbsp;</li><li>Programmable logic controllers and touchscreen operator panel, preferably Allen-Bradley Control Logic-based controller and Panel View system.</li><li>Digital sensory devices (e.g. capacitive/inductive/ magnetic/photoelectric sensor, electropneumatic actuator, etc)</li><li>Analog based (4-20 mA) process devices (e.g. load cell, RTD, piezoelectric, differential pressure, hydrostatic, radar, electropneumatic positioner, control valves, etc)</li><li>Ethernet-based communication devices (switch, data server, variable speed drives)</li><li>Full reading/drawing literacy of single-line diagram and control panel electrical wiring diagram.</li><li>Numerical literacy of basic electrical engineering (motor power, electrical load, cable sizing) and process engineering (basic mathematics related to the physics of pressure, temperature, level, force, etc)</li><li>Power distribution system and electrical safety regulation</li><li>Preferably with some process literacy in HVAC, compressed air supply, utility gas supply, potable and waste water treatment</li></ul>

Role Description: <ul><li>Job Summary The Operations Supervisor is responsible for overseeing solid dosage pharmaceutical manufacturing and packaging activities during 2nd shift operations, 3:15pm to 11:45pm.&nbsp;</li><li>This role ensures that all production operations comply with cGMP, safety standards, and production schedules.</li><li>The operations supervisor will lead and support a team of leads and operators ensuring high quality output, operational efficiency, and a safe working environment.</li><li>Scope of Authority - span of control (work unit, site, department, division, etc.), monetary value of budget/spend authority ( capital, operating, etc.), P&amp;L responsibility, etc.</li><li>Oversees and coordinates Manufacturing and Packaging operations.&nbsp;</li></ul> Responsibilities: Key Accountabilities: <ul><li>Accountability Lead and supervise operations in solid dosage manufacturing and packaging to ensure adherence to Master Formula and Master Packaging Records, SOP’s, and regulatory requirements (FDA, etc.).</li><li>Communicate with department leadership, set the shift schedule, and conduct shift huddle/communication at start of shift to ensure effective communication between shifts.</li><li>Ensure timely execution of production schedules.</li><li>Monitors manufacturing and packaging processes to ensure schedule is met within standards.</li><li>Review and complete shift documentation, including batch documentation, logbooks, etc.</li><li>Coordinate with Engineering and Quality Assurance to address any equipment issues that occur during the shift Support investigations for deviations that occur during the shift.</li><li>Assist in determining and implementing CAPA.</li><li>Provide training, guidance, and performance feedback for shift employees.</li><li>Ensure training requirements are met.</li><li>Support employee development and cross-training.</li><li>Executes procedures to complete tasks in a compliant and safe manner.</li></ul> Continuous Improvement <ul><li>Captures and reports metrics; troubleshoots downtime to increase operational efficiency.</li><li>Lead or participate in Continuous Improvement projects.</li><li>Troubleshoots and resolves process issues.</li></ul> Issues &amp; Deviations <ul><li>Performs defect evaluations and initiates production events.</li><li>Identifies, reports, and suggests resolutions for processing related issues.&nbsp;</li><li>Assists in the investigation of unplanned deviations.</li></ul> Teamwork and Collaboration <ul><li>Provides priorities for the off-shift operations, focusing resources on priority products.</li><li>Interfaces with supervisors and/or Quality personnel to inform of deviations or other line issues.</li><li>Continuous Training Ensures personnel are current with training requirements.</li><li>Stays current on SOPs and cGMPs.</li><li>Continuous Safety &amp; Compliance Contribute to safety audits.</li><li>Ensures out manufacturing/packaging activities safely, as required, on a daily basis.</li><li>Follows all safety and compliance procedures and participates in required training.</li><li>Adheres to all cGMP compliance/regulatory mandates and quality requirements.</li><li>Participate in safety teams, start-up discussions, incident debriefs, etc.</li><li>Ensures compliance with SOPs, Policies and Procedures as required by the Company and regulatory agencies.</li><li>Misc Other related duties as assigned to meet departmental and Company objectives.&nbsp;</li></ul> Requirements: Qualifications Education &amp; Experience: <ul><li>Minimal acceptable level of education, work experience and certifications required for the job Bachelor’s degree in pharmacy, Chemistry, Engineering, or a related discipline preferred, relevant experience my substitute.</li><li>Minimum of 3 years supervisory experience in pharmaceutical solid dosage manufacturing/packaging.&nbsp;</li><li>Knowledge Proficiency in a body of information required for the job e.g.</li><li>Knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li><li>Thorough knowledge of cGMP and FDA regulations.</li><li>Thorough knowledge of manufacturing and packaging operations.&nbsp;</li></ul> Skills &amp; Abilities: <ul><li>Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.</li><li>Demonstrated leadership, communication, and decision-making skills.</li><li>Ability to oversee and manage the daily operations of manufacturing and packaging. Ability to monitors processes to ensure schedule is met within standards.</li><li>Ability to analyze metrics and troubleshoot downtime.&nbsp;</li><li>Effectively interfaces with Quality Assurance to inform of deviations or other line issues.</li><li>Demonstrates the ability to work in collaboration with others as a part of a team.</li><li>Ability to lead in Continuous Improvement projects.</li><li>Possess technical writing skills.&nbsp;</li><li>Physical Requirements Physical &amp; mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.</li><li>Must be able to stand for long periods of time (8- or 12-hour shifts), lift at least 35 pounds, climb ladders, wear a dust mask or respirator and pass associated respirator tests and/or requirements, and be able to wear all required PPE, including safety glasses, ear plugs, and safety shoes.</li></ul>

Role Description: This role will be working at the customer premise. <ul><li>The Governance, Risk, and Compliance (GRC) candidate will be responsible for developing, implementing, and managing the customer GRC requirement.</li><li>The jobs scope involve ensuring compliance with establishing governance processes, assessing risks, and implementing effective risk management practices to protect the organization’s assets, reputation, and stakeholders.</li><li>Work together with customer to develop and maintain the organization’s GRC strategy and framework, ensuring alignment with business objectives and regulatory requirements.</li><li>Lead the establishment and maintenance of governance processes across various departments, ensuring consistency and accountability.</li><li>Collaborate with senior leadership to draft, revise, and communicate governance policies and procedures.</li><li>Identify, assess, and prioritize risks to the organization’s operations, financial health, and reputation.</li><li>Develop and implement risk assessment methodologies and tools to prepare risk reports and dashboards for stakeholders.</li><li>Serve as the point of contact for risk management activities and promote a culture of risk awareness throughout the organization.</li><li>Oversee compliance with applicable laws, regulations, and industry standards.</li><li>Design and oversee compliance programs and training initiatives to ensure that employees understand and adhere to regulatory requirements.</li><li>Coordinate and respond to audits and regulatory examinations, ensuring all compliance issues are addressed promptly.</li><li>Stay current with industry best practices and emerging legislation impacting GRC programs.</li></ul> Responsibilities: <ul><li>Maintain/Develop cybersecurity policies, standards, and frameworks.</li><li>Ensure alignment with industry standards (e.g., CSA Cyber Trust Mark, ISO 27001, NIST, CIS, SOC 2).</li><li>Collaborate with business units to integrate security governance into business processes.</li><li>Identify, assess, and mitigate cybersecurity risks across the organization.</li><li>Conduct risk assessments and audits to evaluate vulnerabilities.</li><li>Work with technical teams to implement security controls and risk mitigation strategies.</li><li>Monitor emerging threats and recommend proactive security measures.</li><li>Ensure compliance with relevant regulations (e.g., GDPR, PDPA, HIPAA, SOX).</li><li>Lead internal and external cybersecurity audits and assessments.</li><li>Maintain compliance documentation and evidence for regulatory bodies.</li><li>Coordinate with legal and compliance teams to manage cybersecurity-related legal risks.</li></ul> Requirements: Preferred Experience: <ul><li>5+ years in cybersecurity, governance, risk, and compliance roles.</li><li>Experience in highly regulated industries such as finance, healthcare, or government.</li><li>Familiarity with security tools (GRC platforms, SIEMs, vulnerability scanners).</li></ul>

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Skills

Industry

Location

Jobtitle

92 equipment maintenance Jobs found

Manufacturing Engineer II

Consulting/Principal Software Engineer

Lab Manager

Engineer (Equipment Integration and Automation)

Head of Key Account, APM

Oracle Database Administrator

Instrument System Executive

Operations Supervisor

Cyber Governance, Risk & Compliance (GRC) Principal Consultant

Customer Service and Admin (CS&A) Team Lead

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

92 equipment maintenance Jobs found

Manufacturing Engineer II

Consulting/Principal Software Engineer

Lab Manager

Engineer (Equipment Integration and Automation)

Head of Key Account, APM

Oracle Database Administrator

Instrument System Executive

Operations Supervisor

Cyber Governance, Risk & Compliance (GRC) Principal Consultant

Customer Service and Admin (CS&A) Team Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.