Customer Care Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Sales Manager – HCV

Logistics Supervisor

Supply Chain Manager

Technical Support Engineer

Technical Support Manager

Research & Development Product Development Engineer II

Staff Quality & Reliability Engineer

Key Account Manager Medical Device

Responsibilities: <ul><li>Analyse the technical complaints of the vehicle in the field visits.</li><li>Rectify defects in vehicles / overhaul aggregates.</li><li>Maintain and handle internet-based warranty.</li><li>Ensure implementation of service processes at channel partners.</li><li>Joint Investigation along with vendors.</li><li>Development of secondary channel.</li><li>Feedback on companies as well as competitors’ products.</li><li>Training of service managers.</li><li>Work out special service support for strategic customers with channel partners.</li><li>Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.</li><li>Secondary network for spare parts sales.</li><li>Guide channel partners for manpower/facilities/equipment optimisation.</li><li>Ensure profitability of workshops of channel partners.</li><li>MIS on service.</li><li>Spare parts inventory management.</li><li>Manging service guarantee at the dealership.</li><li>Monthly visit to ASC and monitor his performance along with ASC coordinator.</li><li>Service camps on monthly basics.</li><li>Monthly visits to customer and update M Response data</li></ul> Requirements: <ul><li>Technical knowledge of BS6 Products</li><li>Exp. in Commercial Vehicle Segment</li><li>Exp. in Dealership Management/Field Service Management</li></ul>

Responsibilities: <ul><li>Responsible for Sales Volumes and Market Share of Light Commercial vehicles through local dealers in respective territory.</li><li>To identify and engage with strategic customers / Fleet owners.</li><li>To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals.</li><li>To map sub territories segment wise, application wise and working on conversion plan.</li><li>Should be able to do sales forecasting for existing range of models / products.</li><li>To guide channel partners to develop secondary sales network.</li><li>To act as an interface between the Product development / PMG team and the end customers.</li><li>To gauge and give inputs regarding the customer expectations through timely reports to product development / PMG team.</li><li>To know competitors activities, new product plans and prepare strategy to counter the same.</li><li>To train, motivate and develop the channel partners and their sales team.</li><li>To develop the market through host of BTL activities most suited for that market and segment</li></ul> Requirements: <ul><li>Education – BE/MBA&nbsp;</li></ul> Skills: <ul><li>Sales Planning</li><li>Manpower Management&nbsp;</li><li>Product Knowledge &amp; Application&nbsp;</li></ul>

Responsibilities: <ul><li>Responsible for Sales Volumes and Market Share of Heavy Commercial vehicles through local dealers in respective territory.</li><li>To identify and engage with strategic customers / Fleet owners.</li><li>To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals.</li><li>To map sub territories segment wise, application wise and working on conversion plan.</li><li>Should be able to do sales forecasting for existing range of models / products.</li><li>To guide channel partners to develop secondary sales network.</li><li>To act as an interface between the Product development / PMG team and the end customers.</li><li>To gauge and give inputs regarding the customer expectations through timely reports to product development / PMG team.</li><li>To know competitors’ activities, new product plans and prepare strategy to counter the same.</li><li>To train, motivate and develop the channel partners and their sales team.</li><li>To develop the market through host of BTL activities most suited for that market and segment</li></ul> Requirements: <ul><li>Education Qualification: MBA; Bachelor of Engineering</li><li>General Experience:&nbsp;3-12 Years of experience</li></ul> Skills <ul><li>Channel Sales Management&nbsp;</li><li>1st Pref Heavy Commercial Vehicle only</li><li>2nd Pref CE Industry – Haulage &amp; Tipper, also HCV segment</li><li>Channel Manpower Management – Dealer&nbsp;</li><li>Financial Management</li><li>Sales Planning</li><li>Capability Building</li><li>Consumer Focus</li><li>Market Intelligence</li><li>Territory Coverage Optimization</li></ul>

Responsibilities: <ul><li>People Management and People Leader&nbsp;</li><li>PEZA, Customs and All Government Offices Management Related to Plant and Transportation (International and Local)</li><li>Escalation for transportation, Inbound and Outbound logistics operations.</li><li>Global Trade Compliance interaction with trade people to make sure all shipments are compliant from origin and destination side</li><li>Global Supply Chain Management&nbsp;</li><li>Escalation point person for all of shipments to ensure the compliance on regulations</li><li>Monitoring of the deliveries, handling insurance coverages, duties as well as tax obligations</li><li>Designing and implementing all export and import strategies and preparing effective business plans Resolving the queries of the clients related to export and import process and expenses.</li><li>Interact with customers/clients face to face or over the phone and foster and develop relationships with customers/clients</li><li>Review and Approval of all incoming bill of lading with attention to discrepancies.</li><li>Audits bill of lading to ensure billing requirements are met.</li></ul> Requirements: <ul><li>Bachelors Degree in Supply Chain, Industrial Engineering</li><li>Monitoring of performance of all forwarders, couriers and service providers related to Transportation</li><li>SOP and SOW Management&nbsp;</li><li>Communication and Coordination with PEZA, Customs, PDEA, Brokers, Consultants and other government agencies as needed.</li><li>On time Renewal of all government requirements for shipment purposes</li><li>Reports and Analysis on Freight Spend and Transportation improvement programs</li><li>Cost Savings&nbsp;</li><li>Meeting all the compliances related to regulatory and corporate requirements</li><li>Follows rules and regulations EHS, GST etc.</li><li>Environmental health and safety associated with his responsibilities</li></ul>

Responsibilities: <ul><li>Analyze forecast signals from the Demand Planning team to generate an optimized build plan while ensuring effective communication across extended supply chain.</li><li>Lead the MPS function to optimize the production plan with the aim to support customer demand, optimize production utilization and balancing inventory in a targeted manner.</li><li>Lead the Material Planning team ensuring implementation of production plan of work centers, machines, or processes to meet customer requests.</li><li>Monitor MRP system setup, identify capacity constraints and proactively expand drive capacity to avoid supply and demand gaps.</li><li>Ensure appropriate parameter settings, system settings and system usage.</li><li>Lead the Materials Analyst team ensuring the right amount of material is procured within the appropriate timing.</li><li>Develop standards for materials management including appropriate levels of safety stock, in-process inventory, and finished goods.</li><li>Handles the disposition of obsolete inventories according to the company’s policy.&nbsp;</li><li>Oversee and supervise physical inventories.</li><li>Active participation in monthly Supply Review Meeting, identifying risks and opportunities and ensuring necessary proactive measures are taken to close gaps to meet budgets.</li><li>Develop new and existing relationships with suppliers.</li><li>Coordinate information flow between planning, warehouse, and production teams.</li><li>Lead, manage, motivate, and develop Supply chain team.</li><li>Proactively approach other functions within Demand Planning, Customer Service and Supply Chain for end-to end optimization.</li><li>Accountable for the timely and accurately execution at the shipping and receiving areas.</li><li>Track and control supply chain KPIs including corrective measure to management on regularly base.</li><li>Improve the overall supply chain performance and look for any possible innovations to the process.</li></ul> Requirements: What your background should look like: <ul><li>Bachelor’s degree and 8+ years’ Supply Chain / Materials Planning experience, including 3+ years in a leadership role.</li><li>People with no degree, but equivalent level of qualification in relevant disciplines, will also be considered.</li><li>Experience in working with ERP systems and other IT systems at customer interface, e.g. SAP,&nbsp;&nbsp;EDI.</li><li>Experience with high mix, low volume manufacturing.</li><li>Good communication skills, able to build customer relations and win customers for own ideas.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Process Improvement.</li></ul> Competencies: <ul><li>Motivating Others.</li><li>Building Effective Teams.</li><li>Managing and Measuring Work.</li><li>Values: Integrity, Accountability, Inclusion, Innovation, Teamwork.</li><li>SET: Strategy, Execution, Talent (for managers).</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

Responsibilities: <ul><li>Coordinate scheduling of resources and tests to maximize lab utilization while meeting project deadlines and communicating them to (primarily internal) customers.</li><li>Lead and mentor a team of technicians and engineers, providing guidance, training, and support as needed.</li><li>Manage inventory of high voltage testing equipment, including procurement, maintenance, and retirement planning.</li><li>Ensure compliance with safety standards and regulations, implementing necessary policies and procedures to maintain a safe working environment.</li><li>Ensure compliance with audits such as ISO 17025.&nbsp;</li><li>Monitor project progress, identify potential issues, and implement solutions to ensure successful project completion</li></ul> Requirements: <ul><li>Bachelor’s degree in Electrical Engineering, Physics, or a related field; Master’s degree preferred.</li><li>8+ years’ experience with minimum 2+ years in high voltage testing 35kV+, and should have 2+ years’ in leadership role - preferably in an industrial or research setting; and laboratory experience required.</li><li>Proven project management abilities, including the ability to prioritize tasks, allocate resources, and meet deadlines.</li><li>Excellent leadership and communication skills, with the ability to effectively manage teams and collaborate with diverse stakeholders.</li><li>Understanding of electrical engineering principles, particularly in the areas of high voltage systems and insulation testing.</li><li>Familiarity with relevant standards and regulations, such as IEEE, IEC, ANSI, and NFPA.</li><li>Attention to detail and a commitment to quality, with the ability to troubleshoot problems and implement solutions in a timely manner.</li></ul>

Responsibilities: <ul><li>The R&amp;D/Product Development Engineering is responsible for the design, development of product line extensions of legacy product, with a focus on sustaining engineering of contactors/relays, power distribution panels and related products for applications in aerospace electrical power distribution and management systems.&nbsp;</li><li>The ideal candidate should be able to work independently and within a team-based environment. Determine product requirements based on internal/external product design specifications and Voice of the Customer inputs. Plan and record results of design, development, and sustaining activities, including validation testing.&nbsp;</li><li>Design to cost target while meeting financial and performance expectations.&nbsp;</li><li>Manage Bill of Materials for products. Facilitate cost reduction activities on new and existing products. Perform calculations, analysis, and testing to ensure that a product meets specifications. Participate in and/or lead Design and Process failure mode and effects analysis.&nbsp;</li><li>Provide support to both internal manufacturing, quality, Product/Project Managers, and external customers.&nbsp;</li><li>Initiate and manage engineering change activities. Apply electrical, electronic, and mechanical principles to components, including assembly, analysis, and documentation of results.&nbsp;</li><li>Supports, participates, and leads design, test, modification, fabrication, and assembly of prototype devices.</li></ul> Requirements:&nbsp; <ul><li>Bachelor’s Degree in engineering, electronic or electro-mechanical degree</li><li>3-5 years of experience</li><li>Experience circuit design, testing, and troubleshooting</li><li>Experience in mechanical design</li><li>Knowledge of electro-mechanical devices and/or magnetics (e.g., relays and contactors)</li><li>Knowledge of EMI/EMC is a plus</li><li>Good communication verbal and written</li><li>Experience in the use of Creo Wildfire software or similar CAD software</li><li>Windchill PDMLink is a plus</li><li>Knowledge of SAP is a plus</li><li>Knowledge of Lean Six Sigma Green Belt is a plus</li><li>Knowledge of analog circuitry is preferred</li><li>Knowledge of circuit analysis software such as TINA or SPICE</li><li>Knowledge of ANSYS or similar analysis tools is a bonus</li><li>Experience in Altium software or similar software is a bonus</li><li>Proficient in MS Office Suite of Products</li><li>Ability to read schematic diagrams</li></ul>

Responsibilities: <ul><li>Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors.</li><li>They design, recommend revisions, and install quality control systems, develop, and document analytical methods for establishing the reliability of products and their components, and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment.&nbsp;</li><li>They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product compliance, the implementation and management of technical and testing</li><li>standards and specifications, quality control and reliability programs governing materials, products, and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action, and customer communication.</li><li>Develop, implement, and maintain quality management systems (QMS) and reliability standards.</li><li>Design and conduct tests to validate product quality, performance, and durability.</li><li>Conduct root cause analysis (RCA) of product defects, failures, or non-conformance issues.</li><li>Ensure products meet industry standards and regulatory requirements (e.g., ISO, ASTM, or other applicable certifications).</li></ul> Requirements: <ul><li>10 or more years of experience in Quality or Reliability Engineering.</li><li>Bachelor’s degree in engineering, Quality, or a related technical field.</li><li>Demonstrated expertise in quality tools, practices, and procedures.</li><li>8D investigational experience required, including disposition of non-conforming materials, identification of root cause, and driving corrective action</li><li>Working knowledge of ISO 9000, and preferably AS9100.</li><li>MILSPEC experience required</li><li>Testing and reporting requirements.</li><li>Plating process knowledge preferred</li><li>First Article Inspection (FAI) inspection experience</li><li>Process control knowledge.</li><li>Ability to use testing and measurement equipment.</li><li>Successfully worked in a team environment assisting various departments requiring consistent quality assurance systems to succeed.</li><li>Ability to influence and drive cross-functional teamwork and work well with internal and external customers and other cultures.</li><li>Highly Desirable: Knowledge &amp; experience in acceptance and reliability testing of connectors or similar devices</li></ul>

Responsibilities: <ul><li>Develop and implement strong territory-specific sales plans to meet customer needs and achieve business and sales objectives incorporating cross-functional support.</li><li>Develop a deep understanding of customer needs through interactions and establish superior working relationships with key physicians in assigned territory</li><li>Utilize data and analytics to prioritize engagements and interactions. Understand customer channel preference, focus, and behaviors and adjust style and delivery accordingly to deliver meaningful engagements with HCPs.</li><li>Assists in the identification and resolution of issues, and opportunities and communicates proactively to marketing and sales management.</li><li>Establishes rapport and credibility with customers to support key decision makers, and builds relationship with the organization.</li><li>Develops and presents business proposal that meets customer’s objectives. Leads pricing and contract negotiation activities with customers to facilitate closure of proposal.</li><li>Updates key account plans, including capturing customer engagements in an online CRM system; takes ownership of customer service requests and enquiries.</li></ul> Requirements: <ul><li>Degree in Science/ Biomedical engineering is preferred.</li><li>Preferably 5+ years of experience in medical device (ultrasound, EEG, iCTG), particularly roles in sales and marketing, or stakeholders management.</li><li>Proven track records in planning, managing or delivering complex cross-functional projects.</li><li>Good interpersonal and communication skills.</li><li>Able to analyze data/insights and translate results into better solutions.</li><li>Agile and resilient, able to stay positive in challenging environment and work towards delivering results.</li><li>Proven results of delivering customer solutions and achieving business goals.</li><li>Excellent verbal and written communication skills, with presentation skills to large groups.</li><li>Willing to travel within Malaysia.</li></ul>

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92 engaging with customers Jobs found

Customer Care Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Sales Manager – HCV

Logistics Supervisor

Supply Chain Manager

Technical Support Engineer

Technical Support Manager

Research & Development Product Development Engineer II

Staff Quality & Reliability Engineer

Key Account Manager Medical Device

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92 engaging with customers Jobs found

Customer Care Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Sales Manager – HCV

Logistics Supervisor

Supply Chain Manager

Technical Support Engineer

Technical Support Manager

Research & Development Product Development Engineer II

Staff Quality & Reliability Engineer

Key Account Manager Medical Device

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.