AVP - End User Computing (EUC)

EUC Engineering Consultant

Tech Delivery Manager

Deskside Engineer L2

Technical Software and Business Architect

Responsibilities: Administrative Leadership: <ul><li>Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management.</li><li>Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.</li><li>Support the advancement of staff competencies through the creation of development plans.&nbsp;</li><li>Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed.&nbsp;</li><li>Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided.&nbsp;Such an environment may include attendance at regional or national conferences staff members as appropriate.</li><li>Provide general technical assistance, consulting, and direction to staff.&nbsp;Identify training needs and assist in developing training plans.</li><li>Assist in development, modification, review and maintenance of procedures and operations guide.</li></ul> Technical Leadership: <ul><li>Coordinate the review and ongoing management of the Deskside support team.</li><li>Understand business needs and processes.&nbsp;</li><li>Lead the assessment, justification, implementation, and integration of end point technologies including laptops, mobile devices and related devices and technologies.&nbsp;</li><li>Coordinate and support Temasek key events held onsite or offsite. Engage stakeholders to understand business requirements and ensure smooth execution of events.&nbsp;</li><li>Support technology adoption of Temasek initiatives including Cloud-Infra and Application teams, supporting and performing tests.&nbsp;</li><li>Accountable for maintenance of end point devices. Ensure that all end point systems stay up-to-date and compliant with updates and security patches.&nbsp;&nbsp;</li><li>Determine and identify opportunities for system improvement.&nbsp;Provide response to system hardware and operating system software problems as necessary.&nbsp;</li><li>Facilitate and maintain relationships between vendors, assist in reviewing of contracts.</li></ul> Project Management:&nbsp;<ul><li>Oversee, plan, lead, coordinate, and collaborate with external partners, to lead small to medium size projects through the appropriate phases of implementation and support throughout the cross functional team.</li><li>Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new technology implementations.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field</li><li>Minimum 10 years’ experience. Minimum 5 years in a team managerial experience</li><li>Lead and mentoring of Deskside team, to provide L1 and L2 support to users</li><li>Lead cross function team in rolling out end point related projects, in coordinating with involved vendors.&nbsp;</li><li>Lead cross function team in participating of customer’s major event/meeting from preparation, dry-run sessions to the completion of the actual event/meeting.&nbsp;</li></ul> Other Skills, Knowledge, Abilities:&nbsp; <ul><li>Experience in Microsoft technologies including M365, Windows</li><li>Ability to discuss technical issues effectively with technical professionals as well as non-technical users.</li><li>Strong understanding of the technology lifecycle and development methodologies.</li><li>Excellent communication, problem-solving and organizational abilities.</li><li>Ability to work independently and be result oriented.</li><li>Strong analytical skills to include the understanding and documentation of business/clinical processes and the ability to identify opportunities to improve processes through technology.</li><li>Excellent communication skills in both written and verbal presentation.</li><li>Demonstrates effective communication with senior management, stakeholders and vendors.</li><li>Ability to work well with people from different disciplines with varying degrees of technical experience.</li><li>Ability to provide leadership and promote teamwork.</li><li>Ability to manage project implementation teams and individuals and monitor the deliverables of each team to ensure milestone completion.</li><li>Demonstrates ability to mentor staff and assist them in attaining desired results based on individual goals and objectives.</li><li>Effective interpersonal skills.</li><li>Oversee the support of Customer location.</li><li>Drive the cross functional teams to ensure a smooth delivery of customer’s major events or meetings.</li><li>Facilitate and maintain relationships between vendors, assist in reviewing of contracts.</li><li>Oversee, plan, lead, coordinate, and collaborate with external partners, to lead projects through the appropriate phases of implementation and support throughout the cross functional team.</li><li>Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new EUC initiatives.</li></ul>

Responsibilities: <ul><li>Assist in solutioning and bidding for new projects.</li><li>Engage client stake holders and business users.</li><li>Represent iCompaz in technology meetings.</li><li>Project manage EUC and cross functional projects.</li><li>Review project documentation.</li><li>Engage project, client and vendor resources to deliver projects.</li><li>Escalation point for troubleshooting for EUC technology.</li><li>Provide connection with various iCompaz internal teams and Offshore our client teams.</li><li>Manage technology partners and service providers for iCompaz and Client.</li></ul> Requirements: <ul><li>Degree in IT.</li><li>Minimum 6 years working experience in international companies.</li><li>Strong track record of managing EUC environment and executing projects.</li><li>Certification in Project Management, ITIL, Microsoft.Microsoft 365</li><li>Experience in MacOS is a strong plus.</li></ul>

Responsibilities: Project Leadership and Management <ul><li>Lead and plan technical deliverables that meet project requirements within the allocated budget and schedule.</li><li>Oversee and coordinate technical implementation activities across project teams, ensuring smooth production cutover and post-implementation support.</li><li>Serve as the escalation point for the project team, addressing critical project issues and facilitating smooth execution.</li><li>Provide hands-on guidance to ensure the project teams build enhancements according to the solution plan.</li></ul> Technical Delivery and Risk Management <ul><li>Plan, monitor, and manage risks/issues related to technical project delivery, providing L3 support as needed.</li><li>Collaborate across different domain application teams to manage technical and security-related dependencies of the solution.</li><li>Partner with Architects, Security, Suppliers to ensure solution design aligns with enterprise design principles, security, and control standards.</li><li>Work with Security teams to facilitate completion of penetration testing and remediation of findings.</li><li>Partner with suppliers and testers to ensure the successful completion of SIT, UAT, performance/load testing, and application security testing with quality results.</li></ul> Stakeholder Collaboration and Financial Oversight <ul><li>Partner with Program/Project Managers, Business Analysts, Suppliers to collate, understand, and finalize functional and technical requirements.</li><li>Provide systems input during the specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessments.</li><li>Engage with suppliers, conduct RFQ/RFI processes, and ensuring timely, high-quality product deliveries.</li><li>Manage project financials and budgeting, ensuring alignment with the financial goals of multiple projects.</li><li>Provide regular status updates on technical delivery and escalate issues affecting the project schedule, proposing workarounds or resolutions.</li><li>Ensure project documentation is completed according to industry and organizational standards.</li></ul> Requirements:&nbsp; <ul><li>Degree in Computing or related discipline to support job requirements.</li><li>At least 7 years of experience in Program/Project management under a Project Delivery.</li><li>Experience in project management, business analysis, business process reengineering.</li><li>Self-driven, able to work independently with good multi-tasking skills to drive multiple projects concurrently.</li><li>Adaptable and comfortable working in a dynamic environment.</li><li>Well versed with request for Tender/Request for Proposal/Quotation process and standards (e.g., RFQ specification, issuance of RFQ up to award of RFQ which includes contract negotiations and finalization).</li><li>Strong client management and interaction experience.</li><li>Strong persuasion and negotiation skills including conflict resolution skills.</li><li>Strong analytical and critical thinking skills, meticulous with attention to details.</li><li>Ability to identify and improve on work &amp; process inefficiencies.</li><li>Proficient in MS Project, Confluence, JIRA.</li><li>Proficient with SDLC, AGILE methodologies.</li></ul> End to end implementation of any of the following in a Financial Services Industry would be an advantage: <ul><li>Cloud related solutions</li><li>Infrastructure / Network related solutions</li><li>Endpoint / Workplace Technology related solutions</li><li>Active Directory / Identity Management related solutions&nbsp;</li></ul> Soft Skills: <ul><li>Good organization skill, able to multi-task and work under pressure.&nbsp;</li><li>Adaptable and comfortable working in a dynamic environment.&nbsp;</li><li>Excellent time management and can prioritize work.&nbsp;</li><li>Strong analytical and critical thinking skills, and meticulous with attention to details.&nbsp;</li><li>Team player, able to work independently or in a team with minimal supervision.&nbsp;</li><li>Good communication, writing and presentation skill.&nbsp;</li><li class="ql-align-justify">Good stakeholder engagement and vendor management skills.</li></ul>

Responsibilities: <ul><li>Provide L2 helpdesk and onsite support to users on desktop, laptop, mobile and peripherals</li><li>Update software patches periodically</li><li>Provide services for all iMac, Deskside Break Fix support for end user devices and peripherals including delivery processing in accordance with Service Level by location</li><li>Provide and/or oversee, as appropriate all installations and de-installations</li><li>Provide and/or oversee cascades, moves, additions, refurbishments and operational changes for all in-scope equipment software, and related services at designated customer sites</li><li>Coordinate, plan and schedule iMac in support of office changes, staff onboarding/offboarding with all IT functions and/or third-party vendors to minimise operational interruption or disturbance to customers</li><li>Prepare and be on standby for video conference and meeting room A/V</li><li>Assist in any IT-related projects, activities and events</li></ul> Requirements: <ul><li>Candidates with work rights in Singapore i.e Singapore Citizen and/or Singapore Permanent Resident due to nature of role</li><li>Relevant technical certification in end-user computing</li><li>At least 3 years in a role of similar capacity</li></ul> Preferred Requirements: <ul><li>Knowledge and hands-on experience with Microsoft end-user technology</li><li>Knowledge and hands-on experience with iOS end-user technology</li><li>ITIL-certified</li></ul>

Role Description: <ul><li>We are seeking a highly experienced Technical Software and Business Architect with over 10 years of expertise in airline solutions, specifically with the Amadeus Altéa product suite and Amadeus development processes.</li><li>The ideal candidate will have a deep understanding of the airline industrys technical and business requirements and will be responsible for designing, developing, and implementing robust solutions that align with our clients business goals.</li></ul> Responsibilities: Solution Design and Architecture: <ul><li>Design and architect comprehensive software solutions using/interfacing to the Amadeus Altéa product suite.</li><li>Develop and model solutions that meet both technical and business requirements.</li><li>Ensure solutions are scalable, secure, and aligned with industry best practices.</li></ul> Technical Leadership: <ul><li>Lead technical teams in the development and implementation of industry solutions within passenger and operations related business areas</li><li>Provide technical guidance and mentorship to junior architects and developers.</li><li>Oversee the integration of new technologies and tools into existing systems.</li></ul> Business Analysis and Strategy: <ul><li>Collaborate with business stakeholders to understand their needs and translate them into technical requirements.</li><li>Develop business cases and value propositions for new solutions and enhancements.</li><li>Conduct benchmarking and competitive analysis to ensure solutions are best-in-class.</li></ul> Project Management: <ul><li>Manage project timelines, resources, and budgets to ensure successful delivery of solutions.</li><li>Coordinate with cross-functional teams to ensure alignment and integration of solutions.</li><li>Monitor project progress and address any issues or risks that arise.</li></ul> Quality Assurance: <ul><li>Implement and oversee testing strategies to ensure high-quality software delivery.</li><li>Utilize automation tools to streamline testing processes and improve efficiency.</li><li>Ensure compliance with industry standards and regulations.</li></ul> Requirements: <ul><li>Bachelors or Masters degree in Computer Science, Information Technology, or a related field.</li><li>10+ years of experience in software architecture and development within the airline industry.</li><li>Extensive experience with the Amadeus Altéa product suite and Amadeus development processes.</li><li>Strong understanding of airline operations, reservations, inventory, and departure control systems.</li><li>Proven track record of designing and implementing large-scale, complex software solutions.</li><li>Excellent problem-solving skills and the ability to think strategically.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.</li><li>Experience with agile development methodologies and project management tools.</li></ul> Preferred Skills: <ul><li>Experience with cloud computing platforms and services.</li><li>Knowledge of data analytics and business intelligence tools.</li><li>Familiarity with regulatory requirements and compliance in the airline industry.</li><li>Certifications in relevant technologies and methodologies.</li></ul>

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5 enduser computing Jobs found

AVP - End User Computing (EUC)

EUC Engineering Consultant

Tech Delivery Manager

Deskside Engineer L2

Technical Software and Business Architect

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5 enduser computing Jobs found

AVP - End User Computing (EUC)

EUC Engineering Consultant

Tech Delivery Manager

Deskside Engineer L2

Technical Software and Business Architect

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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WhiteCrow is on a mission to connect companies with the best talent across the globe.