Key Account Manager Medical Device

Customer Service Manager

Customer Service Representative - SAP

Operation Supervisor

Electrical/Controls Technician

People Business Partner

Head of HR

Testing

Talent Management Specialist

Advanced Quality Engineer

Responsibilities: <ul><li>Develop and implement strong territory-specific sales plans to meet customer needs and achieve business and sales objectives incorporating cross-functional support</li><li>Develop a deep understanding of customer needs through interactions and establish superior working relationships with key physicians in assigned territory</li><li>Utilize data and analytics to prioritize engagements and interactions. Understand customer channel preference, focus, and behaviors and adjust style and delivery accordingly to deliver meaningful engagements with HCPs</li><li>Assists in the identification and resolution of issues, and opportunities and communicates proactively to marketing and sales management</li><li>Establishes rapport and credibility with customers to support key decision makers, and builds relationship with the organization</li><li>Develops and presents business proposal that meets customer’s objectives. Leads pricing and contract negotiation activities with customers to facilitate closure of proposal</li><li>Updates key account plans, including capturing customer engagements in an online CRM system; takes ownership of customer service requests and enquiries.</li></ul> ﻿Requirements: <ul><li>Degree in Science/ Biomedical engineering is preferred</li><li>Preferably 5 years of experience in medical device i.e Butterfly , ultrasound, EEG, iCTG etc particularly roles in sales and marketing, or stakeholders management</li><li>Proven track records in planning, managing or delivering complex cross[1]functional projects</li><li>Good interpersonal and communication skills</li><li>Able to analyze data/insights and translate results into better solutions</li><li>Agile and resilient, able to stay positive in challenging environment and work towards delivering results</li><li>Proven results of delivering customer solutions and achieving business goals</li><li>Excellent verbal and written communication skills, with presentation skills to large groups</li></ul>

Responsibilities: Strategic Leadership and Team Development:&nbsp; <ul><li>Lead, mentor, and manage a team of up to 5-8 Analysts, Specialists, and Associate Managers.&nbsp;</li><li>Build a culture of high performance, ensuring team engagement, development, and retention to meet organizational goals.</li></ul> Customer and Stakeholder Collaboration:&nbsp; <ul><li>Serve as a strategic partner for key internal and external stakeholders, including Sales, Supply Chain, and Distribution leaders, to resolve escalated customer service issues and deliver seamless order-to-delivery (OTD) solutions.</li></ul> Operational Excellence and Process Improvement:&nbsp; <ul><li>Drive initiatives that enhance efficiency and reduce costs across customer service operations.&nbsp;</li><li>Implement continuous improvement strategies using methodologies like Six Sigma or LEAN while ensuring compliance with organizational policies, including GAAP and SOX requirements.</li></ul> Data-Driven Decision Making:&nbsp; <ul><li>Analyze KPIs, SLAs, and service metrics to identify trends, assess performance, and develop strategies to optimize customer service and supply chain operations.</li></ul> Strategic Planning and Execution:&nbsp; <ul><li>Collaborate with senior leadership to design and execute strategic customer service plans aligned with Kellanova’s broader business objectives.&nbsp;</li><li>Partner with third-party service providers to promote operational effectiveness and supply chain efficiency.</li></ul> Requirements:﻿﻿ <ul><li>Bachelor’s degree required, with at least two-three years of experience in customer service, supply chain, or a related field.</li><li>Prior experience in a leadership role is essential.</li><li>Strong track record of managing and developing high-performing teams, fostering a culture of accountability, and driving employee engagement.</li><li>Advanced proficiency in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Ability to analyze complex data, identify trends, and develop innovative, data-driven solutions to address customer service challenges and improve processes.</li><li>Exceptional verbal and written communication skills in English, with experience working effectively across functions, regions and presenting to senior leadership.</li><li>Expertise in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Strong organizational skills with the ability to prioritize and manage multiple initiatives, consistently meeting deadlines and exceeding performance objectives.</li></ul>

Role Description: <ul><li>Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.</li><li>They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.</li><li>Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company.</li><li>They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues.</li><li>Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services.</li><li>This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.&nbsp;</li></ul> Responsibilities: <ul><li>Deliver extraordinary customer experience by providing our customer with world class customer service</li><li>Respond promptly to customer inquiries via phone, email.</li><li>Provide detailed information about products, services, and order status.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Process customer orders accurately and efficiently.</li><li>Track order progress and ensure timely delivery.</li><li>Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer</li><li>Serve as the primary point of contact between customers and the manufacturing team.</li><li>Communicate any changes in order status, delays, or issues to customers promptly.</li><li>Prepare and deliver order confirmations, shipping notifications, and other relevant information.</li><li>Maintain accurate and up-to-date customer records and order documentation.</li><li>Generate regular reports on order status, customer interactions, and other relevant metrics.</li><li>Identify trends and provide insights to improve customer service processes.</li><li>Identify and troubleshoot issues related to orders, deliveries, and product quality.</li><li>Gather customer feedback and suggest improvements to products and services.</li><li>Participate in team meetings and training sessions to stay updated on products and processes.</li><li>Assist in the development and implementation of customer agreement and procedures.</li></ul> Requirements: <ul><li>Any Bachelor’s/ Business degrees or equivalent experience.</li><li>Comfortable with Night Shift.</li><li>SAP knowledge.</li><li>Supply chain knowledge.</li><li>SFDC experience (added advantage).</li></ul>

Overview: <ul><li>This position will lead within operations both manufacturing and packaging teams in Somerset, NJ.</li><li>Reporting to one of the operation Managers, operation Supervisors lead teams in designated technology areas and product trains at the site, directs and coordinates the activities of department operators , conduct performance reviews, interact with support departments, and drive efficiencies initiatives within operations.</li><li>The Somerset, NJ site produces oral solid and liquid dosage form pharmaceuticals.</li></ul> Responsibilities: <ul><li>Will lead oral solid dosage form manufacturing and packaging teams as assigned.&nbsp;</li><li>First shift leader with start time 6:00 am to 2:00 pm (8 hr. - 5 days/week) or 5:45 am to 4:00 pm (10 hr, 4 days/week).&nbsp;</li><li>Discussion with Manager on the right fit and team needs.&nbsp;</li><li>Develop, recommend, and implement measures to improve production methods, equipment performance, and quality of product&nbsp;</li><li>Track production processing and material management in SAP&nbsp;</li><li>Daily metrics reporting such as variances in production, labor hours and downtime, track and report operator performance and attendance&nbsp;</li><li>Oversee completion of GPM records and standard operating procedures required within operations&nbsp;</li><li>Participate and develop plans for improving a safe work place and culture of identifying, reporting, and fixing unsafe conditions and behaviors within the site and our work teams.&nbsp;</li><li>Work with cross functional groups to accomplish objectives including finance, procurement, operations, supply chain, maintenance, facilities, technical services, security, quality assurance, and quality control as appropriate.&nbsp;</li><li>Under the direct supervision of a leader and able to communicate progress, needs, requirements, and issues effectively for assigned work for yourself and your teams.&nbsp;</li><li>Carry out all duties in accordance with Good Manufacturing practices (cGMP) and standard operations procedures.&nbsp;</li></ul> Requirements: Qualifications and Education Requirements: <ul><li>Associates degree or higher preferred&nbsp;</li><li>5+ years of pharmaceutical packaging OR manufacturing experience&nbsp;</li><li>2+ years’ experience leading/supervising in a manufacturing environment&nbsp;</li><li>Working knowledge of SAP or another ERP system&nbsp;</li><li>Excellent written communication skills</li></ul>

Role Description: <ul><li>Position Overview: We are seeking a skilled and detail-oriented Electrical/Controls Technician to join our pharmaceutical operations team. </li><li>The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of electrical control systems used in pharmaceutical manufacturing and packaging processes. </li><li>This role is critical to ensuring operational efficiency, product quality, and compliance with regulatory standards.&nbsp;</li></ul> Responsibilities:&nbsp; Installation and Maintenance:&nbsp; <ul><li>Install and maintain electrical control systems, PLCs (Programmable Logic Controllers), HMIs (Human-Machine Interfaces), and SCADA systems.&nbsp;</li><li>Perform routine preventive maintenance on electrical systems to minimize downtime and ensure continuous operation.&nbsp;</li><li>Test and validate electrical control systems during commissioning and upgrades.&nbsp;</li></ul> Troubleshooting and Repairs:&nbsp; <ul><li>Diagnose and resolve malfunctions in electrical systems, instrumentation, and automation equipment.&nbsp;</li><li>Utilize diagnostic tools, schematics, and software to identify root causes of system failures.&nbsp;</li><li>Repair or replace faulty components, including relays, sensors, actuators, and circuit boards.&nbsp;</li></ul> System Optimization:&nbsp; <ul><li>Program, configure, and optimize PLCs, HMIs, and VFDs (Variable Frequency Drives) to improve system performance and efficiency.&nbsp;</li><li>Assist in the design and implementation of new electrical control systems for process improvements and new projects.&nbsp;</li><li>Conduct system performance tests to ensure compliance with specifications and regulatory requirements.&nbsp;</li></ul> Documentation and Compliance:&nbsp; <ul><li>Maintain accurate documentation of electrical control systems, including wiring diagrams, and maintenance logs.&nbsp;</li><li>Ensure all activities comply with GMP (Good Manufacturing Practices), FDA, and other regulatory guidelines.&nbsp;</li><li>Participate in audits and provide technical expertise regarding control systems and maintenance records.&nbsp;</li></ul> Safety and Training:&nbsp; <ul><li>Adhere to safety protocols and ensure that all electrical work complies with NFPA, OSHA, and company standards.&nbsp;</li><li>Conduct risk assessments for electrical systems and implement appropriate safety measures.&nbsp;</li><li>Provide technical training to maintenance personnel on electrical systems and best practices.&nbsp;</li></ul> Collaboration:&nbsp; <ul><li>Work closely with engineering, production, and quality assurance teams to ensure electrical systems support manufacturing requirements.&nbsp;</li><li>Communicate effectively with equipment vendors and contractors for system upgrades and troubleshooting.&nbsp;</li></ul> Requirements: <ul><li>Education: Associate’s degree in electrical engineering, electronics, or a related field.&nbsp;</li><li>Experience: Minimum of 3-5 years in electrical controls, automation, or instrumentation, preferably in a pharmaceutical or regulated industry.&nbsp;</li><li>Technical Skills: Proficiency in PLC programming (e.g., Allen-Bradley, Siemens).&nbsp;</li><li>Strong understanding of electrical schematics, control wiring, and instrumentation.&nbsp;</li><li>Familiarity with SCADA systems and industrial networks.&nbsp;</li><li>Knowledge of GMP and regulatory standards in the pharmaceutical industry.&nbsp;</li></ul> Certifications: <ul><li>Relevant certifications (e.g., Journeyman Electrician, ISA Technician Certification) are a plus.&nbsp;</li></ul> Key Competencies:&nbsp; <ul><li>Analytical problem-solving skills with attention to detail.&nbsp;</li><li>Ability to work independently and as part of a team.&nbsp;</li><li>Excellent communication and documentation skills.&nbsp;</li><li>Commitment to safety, quality, and regulatory compliance.&nbsp;</li></ul>

Responsibilities: As People Business Partner, you will be expected to work in close partnership with the business leaders and the rest of the P&amp;C community of the site to:&nbsp;&nbsp;<ul><li>Coach and advise market leadership to shape and enable the people agenda and business strategy, by guiding them on strategic planning activities.&nbsp;</li><li>Anticipate and identify business needs and challenges on market level.&nbsp;</li><li>Contribute to global strategic activities, such as workforce and succession planning, talent and leadership development, culture, D&amp;I by providing market view and context.&nbsp;</li><li>Collaborate with COEs to shape and if required tailor global solutions and best practice solutions by providing market business context and ensure that business needs are met.&nbsp;</li><li>Talent Acquisition – Provide local input to understand and shape requirements for respective workforce segment and partner with TA teams for hiring of L4+ talent (including select L3 roles) for respective market GF.&nbsp;</li><li>Talent Management – Support activation of talent priorities in alignment with the North Star Talent Strategy.</li><li>Know Accelerate and selected Advance talents for respective market.&nbsp;</li><li>Build manager capability in assessing potential and strengthening succession of Leadership pipeline. Advise leaders and employees on career development and talent activities. (approx. time spent on Talent is 30-40%)&nbsp;</li><li>Insights – Advise business based on data and insights and leverage local people insights and analytics for strategic P&amp;C agenda within respective area of responsibility and to provide voice of the customer.</li><li>Org Design and Effectiveness - Coordinate and manage business and organization changes in site in conjunction with other People Business Partners at market level and OC&amp;T&nbsp;</li><li>Culture and DEI – Promote DEI and culture by driving programs and initiatives to increase engagement within respective market&nbsp;</li><li>Employee Relations - Advise on cases and act as escalation point for cases in the site.&nbsp;</li></ul>&nbsp;Requirements:&nbsp;&nbsp;&nbsp;<ul><li>Bachelor’s degree in human resources, Business Administration, or related field; master’s degree preferred.&nbsp;</li><li>Minimum of 8 years of HR experience.&nbsp;Industrial Affairs experience in a pharma MNC setup is desirable.&nbsp;&nbsp;</li><li>Great leadership and interpersonal skills, with the ability to build strong relationships at all levels of the organization &amp; ability to represent P&amp;C externally.&nbsp;</li><li>Analytical and problem-solving skills, with the ability to make data-driven decisions.&nbsp;</li><li>Demonstrated commitment to diversity, equity, and inclusion.&nbsp;</li><li>Fluent in English.&nbsp;</li></ul>

Responsibilities: Strategic Leadership: <ul><li>Develop and implement HR initiatives aligned with the wider People strategy and overall business strategy.</li><li>Partner with the MD and senior leadership to drive organisational effectiveness</li><li>Act as a thought leader in HR practices to influence decision-making at the leadership level.</li></ul> Talent Management: <ul><li>Support acquisition strategies to attract top-tier talent, working with the local Resourcing team</li><li>Support the design and implementation of talent development programs to enhance employee skills and leadership capabilities.</li><li>Oversee performance management processes to foster a culture of high performance</li></ul> Employee Engagement and Culture: <ul><li>Drive initiatives to strengthen employee engagement and promote a positive work environment.</li><li>Champion diversity, equity, and inclusion (DEI) efforts.</li><li>Act as a steward of company culture, ensuring alignment with global values and local nuances.</li></ul> HR Operations and Compliance: <ul><li>Ensure compliance with local labour laws, regulations, and company policies.</li><li>Partner with global people operations teams to ensure alignment of processes and policies.</li><li>In partnership with global reward team colleagues manage compensation, benefits, and rewards frameworks in line with global standards and local requirements.</li></ul> Change Management: <ul><li>Lead HR efforts during organisational changes, including restructuring, mergers, and policy updates.</li><li>Support communication strategies to ensure smooth transitions during periods of change.</li><li>Stakeholder Management</li><li>Build strong relationships with internal and external stakeholders, including regional and global HR teams and relevant CoEs including Resourcing and Reward teams.&nbsp;</li><li>Act as a trusted advisor to the MD and leadership team on all people-related matters.</li></ul> Requirements: <ul><li>Strategic Thinking: Ability to align wider People / HR initiatives with long-term business goals.</li><li>Stakeholder Management: Strong influencing and relationship-building skills at all levels of the organisation.</li><li>Problem-Solving: Ability to navigate complex challenges with practical and effective solutions.</li><li>Communication: Exceptional verbal and written communication skills.</li><li>Adaptability: Comfortable operating in a dynamic, fast-paced environment.</li><li>Cultural Awareness: Sensitivity to cultural nuances in a global business setting.</li></ul> Experience: <ul><li>Demonstrable progressive HR experience, with significant experience in a senior HR leadership role.</li><li>Proven track record of operating in a standalone or matrixed HR environment.</li><li>Experience working within a global organisation, with exposure to multicultural environments.</li></ul> Knowledge: <ul><li>Deep understanding of Indian labour laws, employment practices, and HR trends.</li><li>Familiarity with global HR frameworks and best practices.</li></ul>

<h2>About the job</h2> About Tabsquare TabSquare provides AI-powered technology solutions for the F&amp;B industry. Through TabSquares solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. TabSquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquares clients include well-known F&amp;B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry. For more information, visit <a href="http://www.tabsquare.ai/" rel="noopener noreferrer" target="_blank" style="color: var(--color-text);">http://www.tabsquare.ai</a> Responsibilities: <ul><li>Estimate, plan, prioritize and coordinate testing activities for the cross functional QA team.</li><li>Review requirements, specifications or design documents to provide timely and meaningful feedback</li><li>Create detailed, comprehensive, and well-structured documentations, test plans and test cases.</li><li>To perform system testing and end-user testing on our suite of solutions (end to end); comprising web-based applications, mobile apps on both Android and iOS platforms.</li><li>Track QA metrics, like defect densities and open defect counts and do updates on daily, weekly and monthly basis. </li><li>Design, develop and execute Automation Scripts using Katalon Studio / Selenium or similar tools.</li><li>Support and manage UAT, Sanity, Regression activities in multiple environments.</li><li>Monitor, debug and compare the system logs, error using Datadog in multiple environments.</li><li>Work closely with the stakeholders, engineering team and also the product team, to ensure the quality/stability of the software releases.</li><li>Research on new technologies or market trends, to be able to propose new solutions/features, recommendations or ideas to improve the software solution.</li><li>Adopts and improves all required QA Processes, SOP and Ground Rules as needed.</li><li>Perform other relevant duties as assigned by Head/Managers.</li></ul> The Employee, as per business needs, may be required to undertake any other such duties as may be assigned in line with the employee’s position, skills, and capabilities. Requirements: <ul><li>Bachelors degree in Computer Science / Application or related major.</li><li>Minimum 4-6 years of hands-on experience in Manual &amp; Automation Testing.</li><li>Excellent communication skills and a good command of English.</li><li>Self-motivated, detail-oriented, with strong analytical and problem solving skills. Able to work independently with minimum supervision.</li><li>Good understanding of the software development, testing &amp; bug life cycle process.</li><li>Strong technical experience and ability to automate tests using Java, JS or Python.</li><li>Technical experience with API’s, JSON, SQL, HTML and tools like Postman to check &amp; validate test results.</li><li>Technical experience with CI/CD tools like Jenkins, Gitlab and Load Test tools like Locust, JMeter.</li></ul> Tools / Technology: Selenium, Cucumber, Java, Rest Assured, Katalon, Appium, JMeter, Locust, TestRail, Datadog, PostMan, Sequel Pro, Slack, Atlassian.

Overview: <ul><li>The Talent Management Specialist role focuses on talent management within the organization, primarily overseeing activities related to leadership development, promotion management, and identifying high-potential employees.&nbsp;</li><li>This role will also include some responsibilities related to HR business partnering for indirect labour employees.</li></ul> Responsibilities: Lead talent management initiatives, including:&nbsp; <ul><li>Designing leadership courses and development programs.</li><li>Managing promotion processes and staff development.</li><li>Reviewing talent with the leadership team.</li><li>Engage in HRBP activities for indirect labour employees (approx. 20% of the role).</li><li>Drive employee engagement strategies and L&amp;D initiatives.</li></ul> Requirements: Experience:&nbsp; <ul><li>Minimum of 8 years in talent management or a related field.</li><li>Experience in multinational companies is preferred.</li></ul> Education:&nbsp; <ul><li>Bachelor’s degree required.</li></ul> Skills:&nbsp; <ul><li>Fluent in English with strong presentation and communication skills.</li><li>Proficient in PowerPoint and other MS software.</li></ul> Diversity Focus:&nbsp; <ul><li>Preference for female candidates to promote diversity in leadership roles.</li></ul> Team Structure: <ul><li>The candidate will report directly to the Head of HR.</li><li>The team includes three HR business partners focused on plant HR and C&amp;B tasks.</li></ul>

Responsibilities: <ul><li>Organize and facilitate Design Review (DR) and Design Failure Modes &amp; Effects Analysis (DFMEA) reviews.&nbsp;</li><li>Implement quality planning and controls for prototype and/or sample builds and manage build records and documents.</li><li>Complete measurement system analysis for inspection systems and gages to be utilized for the project.</li><li>Review and analyze samples, quality issues and improvement actions during developing stage.&nbsp;</li><li>Involve and drive for design verification before design freeze and product qualification testing before Gate5 of project.</li><li>Conduct and analyze process capability studies in support of Final Tool Approval (FTAR) for all tools and production lines associated with the project using the Comprehensive Tool</li></ul> Approval Report (CTAR): <ul><li>Implement quality controls and documentation needed for production shop floor.</li><li>Monitor process capability and oversee ongoing corrective actions as required.</li><li>Review and approve the measurement and cosmetic inspection.</li><li>Support the customer and quality system audit as required</li></ul> Talent Development &amp; Leadership: <ul><li>Support a culture of engagement and performance in alignment with TE’s core values&nbsp;</li><li>Provide timely, thoughtful feedback to support your team’s growth and development</li><li>Lead by example and act with empathy</li></ul> Requirements: <ul><li>At least Bachelor degree in Electrical or Mechanical Engineering or related field</li><li>Quality control experience in cable assembly / connector / Socket or relevant industry.</li><li>Good written and oral English communication.</li><li>Understand ISO9001 quality system.</li><li>Be good at SPC, FMEA, MSA, and 7-QC tools.</li><li>Experienced in Statistical Process control techniques.&nbsp;</li><li>Understand GD&amp;T definition and requirements.</li><li>Be good at APQP procedure and requirements.</li><li>Be familiar with EIA-364 test procedures.</li><li>Ability to foster teamwork and internal and external relationships.</li><li>Excellent organizational habits and priority management</li><li>Customer focused with a commitment to quality.</li><li>Internal / External Auditor</li><li>Six Sigma (Black/Green Belt)</li><li>Design of Experiments</li><li>Up level Communication</li><li>Strategic Planning</li><li>Skilled in using software (Mini Tab / JMP)</li><li>Quality Leader</li></ul>

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Location

Jobtitle

31 employee records Jobs found

Key Account Manager Medical Device

Customer Service Manager

Customer Service Representative - SAP

Operation Supervisor

Electrical/Controls Technician

People Business Partner

Head of HR

Testing

Talent Management Specialist

Advanced Quality Engineer

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31 employee records Jobs found

Key Account Manager Medical Device

Customer Service Manager

Customer Service Representative - SAP

Operation Supervisor

Electrical/Controls Technician

People Business Partner

Head of HR

Testing

Talent Management Specialist

Advanced Quality Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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