AVP - End User Computing (EUC)

EUC Engineering Consultant

EUC Desktop Engineer (M365)

Responsibilities: Administrative Leadership: <ul><li>Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management.</li><li>Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.</li><li>Support the advancement of staff competencies through the creation of development plans.&nbsp;</li><li>Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed.&nbsp;</li><li>Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided.&nbsp;Such an environment may include attendance at regional or national conferences staff members as appropriate.</li><li>Provide general technical assistance, consulting, and direction to staff.&nbsp;Identify training needs and assist in developing training plans.</li><li>Assist in development, modification, review and maintenance of procedures and operations guide.</li></ul> Technical Leadership: <ul><li>Coordinate the review and ongoing management of the Deskside support team.</li><li>Understand business needs and processes.&nbsp;</li><li>Lead the assessment, justification, implementation, and integration of end point technologies including laptops, mobile devices and related devices and technologies.&nbsp;</li><li>Coordinate and support Temasek key events held onsite or offsite. Engage stakeholders to understand business requirements and ensure smooth execution of events.&nbsp;</li><li>Support technology adoption of Temasek initiatives including Cloud-Infra and Application teams, supporting and performing tests.&nbsp;</li><li>Accountable for maintenance of end point devices. Ensure that all end point systems stay up-to-date and compliant with updates and security patches.&nbsp;&nbsp;</li><li>Determine and identify opportunities for system improvement.&nbsp;Provide response to system hardware and operating system software problems as necessary.&nbsp;</li><li>Facilitate and maintain relationships between vendors, assist in reviewing of contracts.</li></ul> Project Management:&nbsp;<ul><li>Oversee, plan, lead, coordinate, and collaborate with external partners, to lead small to medium size projects through the appropriate phases of implementation and support throughout the cross functional team.</li><li>Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new technology implementations.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field</li><li>Minimum 10 years’ experience. Minimum 5 years in a team managerial experience</li><li>Lead and mentoring of Deskside team, to provide L1 and L2 support to users</li><li>Lead cross function team in rolling out end point related projects, in coordinating with involved vendors.&nbsp;</li><li>Lead cross function team in participating of customer’s major event/meeting from preparation, dry-run sessions to the completion of the actual event/meeting.&nbsp;</li></ul> Other Skills, Knowledge, Abilities:&nbsp; <ul><li>Experience in Microsoft technologies including M365, Windows</li><li>Ability to discuss technical issues effectively with technical professionals as well as non-technical users.</li><li>Strong understanding of the technology lifecycle and development methodologies.</li><li>Excellent communication, problem-solving and organizational abilities.</li><li>Ability to work independently and be result oriented.</li><li>Strong analytical skills to include the understanding and documentation of business/clinical processes and the ability to identify opportunities to improve processes through technology.</li><li>Excellent communication skills in both written and verbal presentation.</li><li>Demonstrates effective communication with senior management, stakeholders and vendors.</li><li>Ability to work well with people from different disciplines with varying degrees of technical experience.</li><li>Ability to provide leadership and promote teamwork.</li><li>Ability to manage project implementation teams and individuals and monitor the deliverables of each team to ensure milestone completion.</li><li>Demonstrates ability to mentor staff and assist them in attaining desired results based on individual goals and objectives.</li><li>Effective interpersonal skills.</li><li>Oversee the support of Customer location.</li><li>Drive the cross functional teams to ensure a smooth delivery of customer’s major events or meetings.</li><li>Facilitate and maintain relationships between vendors, assist in reviewing of contracts.</li><li>Oversee, plan, lead, coordinate, and collaborate with external partners, to lead projects through the appropriate phases of implementation and support throughout the cross functional team.</li><li>Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new EUC initiatives.</li></ul>

Responsibilities: <ul><li>Assist in solutioning and bidding for new projects.</li><li>Engage client stake holders and business users.</li><li>Represent iCompaz in technology meetings.</li><li>Project manage EUC and cross functional projects.</li><li>Review project documentation.</li><li>Engage project, client and vendor resources to deliver projects.</li><li>Escalation point for troubleshooting for EUC technology.</li><li>Provide connection with various iCompaz internal teams and Offshore our client teams.</li><li>Manage technology partners and service providers for iCompaz and Client.</li></ul> Requirements: <ul><li>Degree in IT.</li><li>Minimum 6 years working experience in international companies.</li><li>Strong track record of managing EUC environment and executing projects.</li><li>Certification in Project Management, ITIL, Microsoft.Microsoft 365</li><li>Experience in MacOS is a strong plus.</li></ul>

Responsibilities: <ul><li>Provide technical support and training to technology staff and end-users.</li><li>Deploy, configure, and manage endpoint devices and client applications.</li><li>Keep a comprehensive record of all assets related data in a proper record keeping&nbsp;</li><li>Deploy and configure M365 applications (e.g., Teams, SharePoint, OneDrive) across user devices.</li><li>Manage updates and patches for M365 applications and desktop systems.</li><li>Liaise with external vendors for services</li><li>Manage patching and updates for Intune-managed devices.</li></ul> Requirements: <ul><li>Operating systems: Extensive experience with Windows 10/11, iOS</li><li>VDI Solutions: Advanced knowledge of VMware Horizon, Microsoft Azure Virtual Desktop, Thin clients&nbsp;</li><li>Experience in device management &amp; troubleshooting for Windows, iOS/iPadOS.</li><li>Experience in M365 and configuring and managing Configuration Profiles, Compliance Policies, Defender policies, Firewall rules etc. is a plus</li><li>Device Management: Proficiency in managing desktops, laptops, thin clients using Microsoft End Point Manager (Intune), MECM, Altiris and Mobile Device Management Solutions.</li><li>Security: Experience with endpoint security solutions, encryption technologies and security best practices.&nbsp;</li><li>Problem-Solving: Excellent problem-solving skills with a focus on troubleshooting complex technical issues across multiple devices.&nbsp;</li><li>Communication: Strong verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.&nbsp;</li><li>Leadership: Demonstrated leadership abilities, including experience leading cross-functional teams, and mentoring junior staff.</li><li>M 365 skills</li></ul>

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3 euc Jobs found

AVP - End User Computing (EUC)

EUC Engineering Consultant

EUC Desktop Engineer (M365)

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3 euc Jobs found

AVP - End User Computing (EUC)

EUC Engineering Consultant

EUC Desktop Engineer (M365)

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