Manager KNA Deduction Management

Customer Service Associate

Continuous Improvement Analyst

Supply Chain Continuous Improvement Leader

Analytical Quality Assurance Specialist

Senior Accountant

Buyer

Manager Supply Chain

Customer Service Analyst- OTD Analyst

Customer Service Manager

Responsibilities: Leadership &amp; Team Management: <ul><li>Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.</li></ul> Deduction Management: <ul><li>Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues. </li><li>Ensure that the team meets established KPIs and SLAs.</li></ul> Collaboration &amp; Stakeholder Engagement: <ul><li>Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.</li><li>Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.</li></ul> Process Optimization &amp; Automation: <ul><li>Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.</li></ul> Key Performance Indicators (KPIs): <ul><li>Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.</li></ul> Strategy Development &amp; Execution: <ul><li>Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.</li></ul> People Development &amp; Mentorship: <ul><li>Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.</li></ul> Audit &amp; Compliance: <ul><li>Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.</li></ul> Experience: <ul><li>4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.</li></ul> Skills: <ul><li>Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).</li><li>Strong problem-solving, negotiation, and decision-making skills.</li><li>Proven ability to manage complex customer relationships and resolve issues efficiently.</li><li>Knowledge of trade spend management and deduction validation processes.</li><li>Leadership Abilities:</li><li>Strong leadership skills with a focus on people management, team development, and performance optimization.</li><li>Ability to lead and influence others, driving continuous improvement and change.</li><li>Additional Requirements:</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong verbal and written communication skills.</li><li>Some travel and overtime may be required to meet business needs.</li></ul>

Responsibilities: <ul><li>Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.</li><li>Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.</li><li>Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.</li><li>Collaborate with internal teams (e.g., sales, procurement, warehouse) to align on order priorities and address customer needs.</li><li>Monitor and manage inventory levels to support order fulfilment while minimizing disruptions.</li><li>Maintain and update order documentation in ERP systems and ensure compliance with company policies.</li><li>Analyse and report on order metrics and KPIs to identify areas for improvement in the process.</li></ul> Requirements: <ul><li>Proven experience in order management, logistics, transportation, or distribution roles.</li><li>Strong understanding of supply chain processes and customer service principles.</li><li>Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office applications.</li><li>Excellent organizational and problem-solving skills, with keen attention to detail.</li><li>Ability to communicate effectively in English, both written and verbal.</li><li>A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>Experience in managing international orders and coordinating with global supply chains.</li><li>Knowledge of transportation regulations and customs procedures is a plus.</li><li>German B2 required.</li></ul>

Responsibilities: <ul><li>Identify and lead projects that directly contributes to but not limited to performance metrics, productivity, and efficiency that is aligned with the goals and targets of teams supported</li><li>Challenge existing process gaps &amp; identify opportunities for further improvements by working closely with the team in the Philippines</li><li>Drive standardization, streamlining, and adherence of key processes of the hub</li><li>Facilitate the onboarding process of new hires which includes issuance of onboarding checklist and training of key processes, tools, and systems</li><li>To both lead and support any activity that is intended to increase the knowledge, skills, and abilities of team members of the hub.</li><li>Creation, improvement, and maintenance of standard process flows and documentation by closely working with the teams within the hub.</li><li>Key member of global continuous improvement community; to share best practices, conceptualize process improvement cases, and lead projects and activities.&nbsp;</li><li>Take role as internal process consultant to assistant Supply Chain team to resolve process issues and improve metrics performance.</li></ul> Requirements: Educational Degree:&nbsp; <ul><li>Degree /Diploma in Business, Supply Chain, Industrial Engineering or equivalent&nbsp;</li></ul> Professional Experience (years in what processes and function): <ul><li>SAP (or other ERP software) – &gt; 4 years</li><li>Understanding of MRP, experience in Supply Chain Planning– &gt; 4 years&nbsp;</li><li>Experience in either FG or RM planning or Procurement</li></ul> Special Qualifications, Knowledge &amp; Skills: <ul><li>Extensive spreadsheet/Excel analysis and strong mathematical abilities.&nbsp;&nbsp;</li><li>Must be detail oriented and able to communicate to cross functional teams.</li><li>Proven track-record of leading process improvement projects</li></ul> Expected and desired Behaviour: <ul><li>Able and willing to work necessary hours to meet all project deadlines, travel when necessary.</li><li>Develop mutually beneficial, respectful, and effective relationships with peers to ensure seamless coordination between departments, maximize synergy, and maintain a shared vision, strategy, and focus.</li></ul>

Responsibilities: <ul><li>Develop Improvement Strategies: Formulate and implement continuous improvement strategies to enhance supply chain performance.</li><li>Conduct thorough analyses of current supply chain processes to identify inefficiencies and areas for improvement.</li><li>Lead and manage continuous improvement projects, ensuring timely execution and measurable results.</li><li>Collaborate with Cross-Functional Teams: Work closely with procurement, logistics, manufacturing, and IT teams to ensure alignment and integration of improvement initiatives.</li><li>Apply industry best practices and methodologies (e.g., Lean, Six Sigma) to optimize supply chain processes.</li><li>Leverage data analytics to monitor supply chain performance and drive data-driven decision-making.</li><li>Promote a culture of continuous improvement by mentoring team members and encouraging innovative thinking.</li><li>Develop and track key performance indicators (KPIs) to measure the impact of improvement initiatives.</li><li>Design and implement audit processes to systematically evaluate supply chain processes and compliance. (Audit covers People, Processes for Manufacturing, Supply Chain, Production, Upstream management)</li><li>Development of Job Role Standardization, and Qualification Matrix. Drive role documentations, clarity, and accountability.</li><li>Critical Skill Mapping and Assessment: In collaboration with supply chain functional leaders, develop a comprehensive critical skills framework, which is needed to achieve Supply Chain Transformation Vision. Drive assessment of current capabilities - Identifying strengths, weaknesses, and areas for improvement.</li><li>Developing a global training strategy aligned with the SC organizations goals and objectives. Identifying skill gaps and learning needs to determine training priorities. Coordinating and facilitating training sessions, workshops, webinars, and other learning activities.</li><li>Overseeing the creation of training materials and resources.</li><li>Collaborating with subject matter experts to ensure content accuracy and relevance.</li><li>Conduct regular assessments of supply chain performance across all functions to identify strengths and areas for improvement.</li><li>Keep abreast of industry trends, best practices, and new technologies to maintain a competitive edge.</li><li>Identify and mitigate risks within the supply chain to ensure stability and resilience.</li></ul> ﻿Requirements: <ul><li>Role is 40% tactical &amp; 60% strategic</li><li>Report to Director of Supply Chain Transformation for DDN</li><li>A bachelors or masters degree in supply chain management, business administration, industrial engineering, or a related field</li><li>Proven experience (10+ years) in supply chain management, continuous improvement, or related roles.</li><li>Strong numeracy and analytical skills.</li><li>Able to translate data into high-level analysis.</li><li>Experience in developing and implementing audit processes.</li><li>Proficiency in continuous improvement methodologies (e.g., Lean, Six Sigma) and tools.</li><li>Excellent leadership as well as Change and project management skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>Influencing skills (build relationship, mentor, work under pressure)</li><li>Proven experience in delivering training programs.</li><li>Experience in building and maintaining a network of supply chain professionals, fostering knowledge-sharing, and facilitating collaboration.</li><li>Strong knowledge and experience in supply chain management (areas such as supply planning, production planning, inventory management, logistics, and distribution), best practices, and industry trends on a global scale.</li><li>Knowledge of supply chain management systems &amp; Tools (MES, ERP, …)</li></ul>

Responsibilities: <ul><li>Material/Product Review &amp; Release:</li><li>Review raw material and finished product testing result records, including Certificates of Analysis (C of A), Certificates of Conformance (C of C), and laboratory reports to confirm accuracy.&nbsp;&nbsp;</li><li>Determine the acceptability of materials/products for release based on compliance with specifications and testing results.&nbsp;&nbsp;</li><li>Perform ERP transactions for the release, hold, or rejection of raw materials and finished products.&nbsp;&nbsp;</li><li>Prioritize raw material review and release based on production scheduling requirements.&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Minimum 5-12 years of experience in the pharmaceutical industry related to material/product review, release, and laboratory functions.&nbsp;&nbsp;</li><li>Expertise in reviewing and managing GMP documents, raw material and product testing, and quality systems.&nbsp;&nbsp;</li><li>Proficiency with laboratory systems and software tools such as LIMS, SAP, and EMPOWER.&nbsp;&nbsp;</li><li>Strong understanding of regulatory guidelines, including FDA, EMA, and ICH, as well as industry standards and best practices.&nbsp;&nbsp;</li></ul>

Responsibilities: General Accounting&nbsp; <ul><li>Support Shared service team on timely closure and ensure quality deliverables.</li><li>Manage day-to-day accounting activities including providing advice on journal entries, adjustments, intercompany transactions and reconciliations.</li><li>Oversee maintenance of chart of accounts.</li><li>Provide financial updates and technical advice in accounting treatment for new business transactions.</li><li>AP month-end close in relation to general ledger.</li><li>Financial statement flux analysis/review.</li></ul> Shared service operations <ul><li>Work closely with shared service team on process improvement and standardized process across locations&nbsp;</li><li>Support share service team in various accounting functions, ensure smooth communication between shared service team and operation team and facilitate resolution of financial issues</li></ul> Compliance and audit support <ul><li>Responsible for local statutory audit, ensure accuracy and integrity of financial data and provide support during external audit.&nbsp;</li><li>Ensure smooth coordination between Shared Service Team and auditor and proper documentations provided by Shared Service team for audit review.</li><li>Liaise with corporate secretary on filing of the audited financial statement to ACRA.</li></ul> Process improvement and optimization project <ul><li>Participate in implementation and enhancement of the ERP system and any other Company wide projects.</li></ul> ﻿Requirements: <ul><li>Proficiency in accounting standards (USAAP. IFRS).&nbsp;</li><li>Strong knowledge in SAP and Excel.</li><li>Effective verbal and written communication skills for interacting with stakeholders across multiple locations.</li><li>Preferably 3 to 4 years of experience in a manufacturing environment or Public Accounting firm.</li><li>Ability to work under pressure to meet tight deadline.</li></ul>

Responsibilities: <ul><li>Review and release material purchase orders (Raw Material, Semi-Finished and/or manufactured parts) to cover requirements and support customer demand, maintaining Inventory levels within target.</li><li>Review and Execute exception codes (messages) in system (example: 10, 15 and 20) for planned purchase orders or pending approvals, since they indicate a situation (Purchase Orders Placement, Changes and/or Cancellations) that need an action to prevent Inventory Excess, Material Shortages, etc.</li><li>Plan and execute system messages. Review and release system customer blocks with established frequency to maintain STR performance within goal and avoid Past Due.</li><li>Follow the appropriate escalation process to communicate on time any situation that could put in risk the normal performance of the business.</li><li>Track Shipments from supplier thru receiving, coordinating with logistics, customs, cross-dock, GLOG warehouse and receiving inspection to ensure on-time delivery.</li><li>Monthly Review of Materials excess and obsolescence and follow procedure for proper disposition.</li><li>Analysis of safety stock levels to meet the changing sales trends/customer demand changes.&nbsp;</li><li>Identify areas of improvement and implement preventive and corrective actions in the supply chain area.</li><li>Work closely with purchasing team to improve supplier’s performance.</li><li>Review and maintain related parameters for part numbers assigned.&nbsp;</li><li>More activities can be assigned by supervisor or manager as they are required to comply with the job role.&nbsp;</li><li>Aid VSM and Materials Manager in achievement of performance targets, including delivery (STR), inventory value, and cost avoidance/cost reduction.</li><li>Serve as cross functional liaison to achieve high levels of customer satisfaction.</li></ul> Requirements: <ul><li>﻿Minimum 3yrs to 5 years of experience as Planner/Buyer.&nbsp;</li><li>Strong understanding of ERP System (SAP) in modules such as: Purchasing, PP, WM, etc.</li><li>Understanding of Lean Concepts (Standard Work, Visual Management, KanBan, 5S, etc.) through PDCA.&nbsp;</li><li>Experience working in automotive plants.</li></ul>

Responsibilities: <ul><li>Develop and implement the overall strategy and vision for the global supply chain organization in alignment with business objectives.</li><li>Develop and manage performance ensuring effective governance across a Supply Chain transformation program to achieve set goals.</li><li>Develop and lead network design initiatives, including flow rationalization, industrialization transfer, warehousing migrations, and logistics design.</li><li>Drive Smart Operations Program initiatives for global supply chain visibility, including safety stock optimization, master data governance, and factory planning and upstream flow management, for example Vendor portal integration, Analytics capabilities</li><li>Support the migration of End-to-End planning capabilities towards IBP SAP and S/4 migration.</li><li>Enhance processes to achieve best-in-class status as part of our our client Operating Advantage Business System.</li><li>Mature S&amp;OP practices and S&amp;OE foundations.</li><li>Implement initiatives to improve customer experience, such as segmented commercial logistics offers and lead time improvements.</li><li>Lead training and support business users to ensure adoption of solutions and skill development within the supply chain.</li><li>Animate monthly townhalls and Yammer platform for effective communication and visibility of supply chain evolution.</li></ul> Requirements: <ul><li>15+ years of experience in Supply chain / Operations roles – preferably operational and functional track records</li><li>5+ years in Leadership driving Cross Cultural teams</li><li>Abilities to drive Projects End to End, with track record of achieving results and abilities to drive effective change management&nbsp;</li><li>Proficiency in Warehousing / Transport – Order Processing - Material Management – Demand / Supply Planning &amp; SnOP a Plus – Customer Experience a must – Manufacturing Planning a Plus</li><li>Enabler and Strategic thinker</li><li>Strong Analytical &amp; continuous improvements Skills (problem solver) as well as good understanding of data analytics capabilities</li><li>Knowledge of SAP, IBP or equivalent planning tools a plus (S/4 Hanna / ERP Migrations)</li><li>Strong people &amp; organizational leadership skills</li><li>Highly customer centric oriented</li><li>Excellent oral and written communication skills with ability to influence and convince</li><li>Ability to prioritize very well and maintain appropriate balance in a fast-paced, heavy-workload environment</li><li>Language skills: Excellent English (verbal / written)&nbsp;</li></ul>

Responsibilities:: <ul><li>Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.</li><li>Process Optimization and Problem Solving: Identify opportunities for continuous improvement within the order management process such as pricing discrepancies, OS&amp;D, and returns. Leverage tools such as SAP, Microsoft Excel and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.</li><li>Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.</li><li>Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initiatives, identifying innovative solutions to enhance process efficiency and quality.</li><li>Manage order processing and ensure on-time and in-full (OTIF) deliveries.</li><li>Support customer requests and help resolve basic order issues.</li><li>Track &amp; report KPIs (order accuracy, service levels).</li><li>Collaborate with internal teams to optimize OTD processes.</li><li>Learn and grow within the customer service and supply chain field. Must-Have Skills: Customer service experience (OTD, logistics, or related fields).</li><li>Sense of urgency &amp; problem-solving (handle daily tasks efficiently).</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Logistics, or a related field.</li><li>Strong computer skills, including proficiency with ERP systems (e.g., SAP) and Microsoft Office.</li><li>Experience working with Order to Delivery Customer Service/support.</li><li>Exceptional time management and organizational capabilities, with the ability to handle competing priorities.</li><li>Advanced Analytical experience, strategic mindset, time management, problem-solving, and decision-making skills.</li><li>Excellent verbal and written communication abilities in a professional setting.</li><li>Advanced English level is mandatory, as this role provides services to US. Customer Service Analyst – OTD Analyst The Analyst role is more like an entry-level, focusing on day-to-day operations and order fulfillment – we ask at least 1 years of experience in Customer Service role for Logistics, transportation Team Structure:</li><li>Reports to the Team Lead.</li><li>Works with internal teams (Finance, Sales, Supply Chain).&nbsp;</li><li>Good communication skills (work with different teams). Willingness to learn (quick adaptation to SAP &amp; internal processes).</li><li>Fluent English (for working with US customers).</li><li>Support to North America</li></ul>

Responsibilities: Strategic Leadership and Team Development:&nbsp; <ul><li>Lead, mentor, and manage a team of up to 5-8 Analysts, Specialists, and Associate Managers.&nbsp;</li><li>Build a culture of high performance, ensuring team engagement, development, and retention to meet organizational goals.</li></ul> Customer and Stakeholder Collaboration:&nbsp; <ul><li>Serve as a strategic partner for key internal and external stakeholders, including Sales, Supply Chain, and Distribution leaders, to resolve escalated customer service issues and deliver seamless order-to-delivery (OTD) solutions.</li></ul> Operational Excellence and Process Improvement:&nbsp; <ul><li>Drive initiatives that enhance efficiency and reduce costs across customer service operations.&nbsp;</li><li>Implement continuous improvement strategies using methodologies like Six Sigma or LEAN while ensuring compliance with organizational policies, including GAAP and SOX requirements.</li></ul> Data-Driven Decision Making:&nbsp; <ul><li>Analyze KPIs, SLAs, and service metrics to identify trends, assess performance, and develop strategies to optimize customer service and supply chain operations.</li></ul> Strategic Planning and Execution:&nbsp; <ul><li>Collaborate with senior leadership to design and execute strategic customer service plans aligned with Kellanova’s broader business objectives.&nbsp;</li><li>Partner with third-party service providers to promote operational effectiveness and supply chain efficiency.</li></ul> Requirements:﻿﻿ <ul><li>Bachelor’s degree required, with at least two-three years of experience in customer service, supply chain, or a related field.</li><li>Prior experience in a leadership role is essential.</li><li>Strong track record of managing and developing high-performing teams, fostering a culture of accountability, and driving employee engagement.</li><li>Advanced proficiency in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Ability to analyze complex data, identify trends, and develop innovative, data-driven solutions to address customer service challenges and improve processes.</li><li>Exceptional verbal and written communication skills in English, with experience working effectively across functions, regions and presenting to senior leadership.</li><li>Expertise in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Strong organizational skills with the ability to prioritize and manage multiple initiatives, consistently meeting deadlines and exceeding performance objectives.</li></ul>

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26 erp Jobs found

Manager KNA Deduction Management

Customer Service Associate

Continuous Improvement Analyst

Supply Chain Continuous Improvement Leader

Analytical Quality Assurance Specialist

Senior Accountant

Buyer

Manager Supply Chain

Customer Service Analyst- OTD Analyst

Customer Service Manager

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Skills

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26 erp Jobs found

Manager KNA Deduction Management

Customer Service Associate

Continuous Improvement Analyst

Supply Chain Continuous Improvement Leader

Analytical Quality Assurance Specialist

Senior Accountant

Buyer

Manager Supply Chain

Customer Service Analyst- OTD Analyst

Customer Service Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.