AI Lead

Field Sales Executive

Digital Architect

Data Scientist - Entry

Customer Service Assistant Manager

Principal Architect IAM

Head of Commercial – Freight  Forwarding

Head of Commercial Business Development & Sales (Sub Region)

Sales Manager

Responsibilities: AI Solution Development:&nbsp; <ul><li>Ability to translate business problems to AI problem statement, Ability to evaluate the need of AI &amp; optimal use of AI. Design and develop Gen AI applications and AI algorithms to address complex challenges across various domains.</li></ul> Data Analysis and Interpretation:&nbsp; <ul><li>Analyze large datasets to derive actionable insights and make data-driven decisions.</li></ul> Model Training and Optimization:&nbsp; <ul><li>Finetune LLM Models with custom data, continuously improve model performance through rigorous training and optimization processes.</li></ul> Collaborative Problem-Solving:&nbsp; <ul><li>Work closely with cross-functional teams to solve pressing challenges and enhance product capabilities.</li></ul> Strategic AI Implementation:&nbsp; <ul><li>Architect and scale AI solutions across the organization, ensuring alignment with business objectives.</li></ul> Leadership and Team Development:&nbsp; <ul><li>Mentor and lead a team of AI professionals, fostering a culture of innovation and continuous learning.</li></ul> Requirements: Educational Background:&nbsp; <ul><li>Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, or a closely related field.</li></ul> Technical Proficiency:&nbsp; <ul><li>Strong experience in programming languages like Python, Java, or C++ and familiarity with AI frameworks such as TensorFlow or PyTorch.</li></ul> Experience:&nbsp; <ul><li>At least 8-10 years of relevant experience in developing and implementing AI solutions.</li></ul> Analytical Skills:&nbsp; <ul><li>Proficient in using advanced data analytics tools and techniques to interpret complex datasets.</li></ul> Problem-Solving Abilities:&nbsp; <ul><li>Excellent problem-solving skills to devise innovative solutions and optimize AI algorithms.</li><li>&nbsp;Advanced Degree: Masters degree in a relevant field.</li><li>Specialized Knowledge: Deep understanding in NLP techniques, supervised and unsupervised machine learning, statistical modeling, and predictive analytics.</li><li>Industry Experience: Prior experience in the airline industry, particularly in roles focused on customer experience or digital transformation.</li><li>Cloud Experience: Experience with cloud platforms such as AWS, Azure, or GCP, preferably Azure.</li><li>LLM Application Integration: Previous work experience or personal experience in integrating LLMs into production applications or building LLM powered applications using LangChain or other frameworks.</li><li>Leadership Experience: Proven track record of successfully leading AI projects and teams, ability to work across teams – cross functional , knowledge of agile delivery</li><li>Continuous Learning: Commitment to staying updated with the latest advancements in AI and machine learning."</li></ul>

Due to rapid growth, they are expanding its account management team with a new position focused on the pharmaceutical industry. This role involves selling our industry-leading Environmental, Health &amp; Safety, and operational excellence software platform to both new and existing clients in the European pharma sector. The primary focus will be on the top 100 pharmaceutical companies, engaging with C-level executives in finance and operations, as well as specialists in health &amp; safety, environmental sustainability, and IT.Given the industry-specific focus, a strong affinity for the pharmaceutical sector and expertise in software platform sales are crucial for this role. To succeed, you must have a proven sales track record, coupled with a high-energy, self-starting approach, and the ability to coordinate teams and manage complex sales processes effectively.Key Responsibilities•Generate new sales prospects•Maintain post-sales contact with large or strategic clients to facilitate a positive and productive long-term relationship•Communicate with customers with regards to any account problems and discusses customer concerns and suggestions•Focus efforts on product feedback, enhancement, upgrades, and development•Report suggestions to and develop solutions with sales, order processing, and customer success and support team•Compile data on marketing trends, competitive products and pricing and reports to management•Travel to and attend conferences, events and customer meetings as required Key Requirements•Bachelor’s Degree or equivalent relevant experience•5+ years’ experience in Field Sale or Account Management or other equivalent experience•Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry•Excellent communication (both written &amp; oral) and presentation skills•Ability to plan own territory/account approach and manage own resources; train and mentor junior staff•The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.

Responsibilities: <ul><li>Tactical problem solving and strategic planning of the Digital infrastructure through platform technology roadmaps</li><li>You may be asked to lead or manage a small team of infrastructure architects</li><li>Clear problem and requirement identification ties to business case/value definition</li><li>Design, construct, test and implement process and technology services and systems while adhering to established standards and architecture via leading established methodologies including Agile and Waterfall</li><li>Ensure appropriate documentation is developed in support of value realization</li><li>Plans tasks and estimates the required research and volume of activities to complete work</li><li>Researches issues, develops recommendations and actively participates on project teams to develop solutions to business problems related to a broad range of business and product issues</li><li>Responsible for creating and reviewing Application Architecture for Digital Applications and provide technical leadership in the evaluation of Digital solutions to satisfy business and technical requirements</li><li>Support Solution Architects in development of solution architectures that touches Digital solutions including evaluation, selection and integration of necessary technical components</li><li>Collaborate with Delivery Manager and is able to oversee the entire project life cycle</li></ul> Requirements: <ul><li>Qualifications for a job description may include education, certification, and experience.</li><li>List any licenses or certifications required by the position: TOGAF, ITIL, CPE, AWS, ACE, MCSE, ECM, AIIM, SSL, GCP</li><li>Typically a job would require a certain level of education.</li><li>Employers hiring for the digital architect job most commonly would prefer for their future employee to have a relevant degree such as Bachelors and Masters Degree in Computer Science, Engineering, Technical, Information Technology, Education, Business, Technology, Information Systems, Software Engineering, Mathematics</li></ul>

Role Description:The Data Scientist role will work in a team environment to deliver business solutions.This will involve engaging with clients, internal onsite experts, and contract resources to develop and support IT solutions.Responsibilities: Works on clearly defined projects involving a limited amount of complexity, with regular review of output.Applies basic knowledge of established systems software development principles and best practices to independently resolve problems and make minor changes to existing processes/systems.Good to have sound knowledge on Generative AI , machine learning concepts and principles.Knowledge of advanced predictive analytics using tools like Python or R.Knowledge of Frameworks such as Scikit-learn , Numpy, Pandas, Beautifulsoup, Matplotlib, Dash.Experience working with visualization tools like Power BI and Tableau.Strong written, verbal and interpersonal communication skills.Ability to work in teams and good team player.Requirements:0.6 -2 Years of Experience.Education: B.Tech/B.E. - Any Specialization, M.E/M.Tech - Any Specialization, MCA.Should have attended a Data Science Bootcamp / Course / Internship.

Responsibilities:Serve as a liaison for the customer when interacting within Customer Service as well as Sales, Commercial Operations, Distribution, Finance, and other departments.In addition, have a high-level understanding of the general processes within the departments and how they interrelate to Customer Service and impact other internal stakeholders.Provide support within Customer Service, responding to customer requests, inquiries, etc.In a compliant, expedient, and professional manner, with ability to manage or coordinate all inquiries to achieve complete resolution and full customer satisfaction.Aid in the managing and processing of orders received via various communication channels in a prompt and correct manner.Exercise full authority to perform pricing review in preparation of order entry, enter orders directly into SAP environment, and aid in maintaining a central customer database.Seek continuous process improvements to enhance department productivity and customer service performance.Investigate and resolve customer submitted claims, including but not limited to shortages, damages, overages, failure to supply.Prepare and present a variety of reports, including explanation of variances, significant trends, and recommendations for change or resolution.Preparing ad hoc service and sales related reports for internal and external customers.Work with internal teams to ensure compliance with client performance guarantees, and regulatory or accreditation standards.Assist in managing complex customer issues escalated by team members.Participate in daily, weekly and ad hoc cross-functional meetings to discuss and resolve operational and technical issues.Participate in training and follow in various SOP’s trainings (company & departmental) and perform other departmental duties as assigned.Requirements:Bachelor’s Degree from an accredited college or university and/or equivalent experience.7+ years experience in the pharmaceutical industry.7+ years experience in a Customer Service-related environment.Proficient with Microsoft Office Suite (Heavy Outlook & Excel Usage).SAP knowledge required.Controlled Product Experience preferred.Knowledge of all aspects of customer service etiquette.Ability to enter, prepare and analyze data accurately.Experience with SAP OTC TCodes.Understanding of regulatory agency requirements and how they affect our daily functions.Demonstrated ability to prioritize multiple tasks, solve complex problems, drive resolution of problems to meet deadlines, and diligence as related to details.Strong interpersonal, verbal, and written communication skills, including the ability to communicate clearly, effectively and professionally with customers and all levels of the organizationSituational analysis and independent thinking skills.Exceptional attendance required to meet ongoing departmental and customer demands.Flexibility to work in a team setting or independently, depending on needs of the department.Ability to execute projects, both individually and cross-functionally.Ability to work with minimal direction, rapidly understand the context, the task and take quick initiative to resolve problems.Strong ability to organize, prioritize, and manage time effectively.History of improving processes and increasing efficiencies.Results driven.

Responsibilities: Engage with multiple teams of highly talented engineers and architects to design and develop highly scalable, secure and configurable identity solutions that meet the needs of our customers and stakeholders. Actively engage with leadership across Product, Architecture, Design and Engineering to design, propose, discuss and refine new features and functionality. Collaborate with other engineering teams, IT, and business stakeholders to understand requirements and deliver innovative identity solutions that meet organizational needs. Communicate with stakeholders on technical standards, principles, methodologies and trends. Enhance overall system operational characteristics by establishing best practices for code quality, reduction in tech debt, building frameworks or shared techniques to improve engineering effectiveness. Identify opportunities for refactoring, API changes, and other types of tech debt remediation. Influence management for driving technical decision-making for the right selection of technology by giving forthright, understandable, and actionable advice. Work with standards defining organizations to understand the evolving standards, identify gaps, provide inputs on platform gaps, contribute to roadmap planning to build world class CIAM platform. Drive decision-making with team members with different views for simple to complex problems with the business requirements to help synthesize the best solution. Requirements: You must have significant business knowledge and technical expertise in application design and architecture, as well as knowledge of related domains of technical architectures (network, security, and infrastructure engineering), information architectures, and data architectures. Expert in back-end development using Java EE technologies (e.g. Java language, application servers, servlet containers, JMS, JPA, Spring MVC, Hibernate). In-depth knowledge of identity management technologies, protocols, and standards, and competent in designing solutions for reliability, availability, scalability, and performance. In-depth knowledge of Identity standards such as OAuth 2.0, Open ID Connect, SCIM etc. Must be a self- starter, work independently or as a team member, and have strong communication skills in interfacing with business partners and the Technology. Strong OOP skills, with ability to analyze requirements and transform into scalable software designs. Experience with HTTP, REST API's and competent designing and building web services/microservices in a commercial setting. Knowledge of SQL and other/NoSQL/modern database and storage technologies. Desired understanding of Oracle, JDBC and ORM frameworks (e.g. Hibernate). Experience with Design Patterns, MVC and frameworks (e.g. Spring). Competent in software engineering tools (e.g. Java build tools) and best practices (e.g. unit testing, test automation, continuous integration, etc.). Serve as a strong advocate of code craftsmanship, good coding standards and use of tools that will improve the quality of the delivered code Experience with using Agile/Scrum methodology for software development Deep understanding of web services and SOA related standards like REST/OAuth/JSON and SOAP/WSDL. Extra credit: Provide your GitHub account or code samples with your resume! 

Role Description:The Head of Freight Forwarding Commercial SSA is responsible for developing the business within assigned industry verticals in SSA, focusing on new customers, geographic development, and Freight Forwarding sales activities across the SSA Region.This role will involve leading the creation of trade lane strategies and products, leveraging Freight Forwarding and other relevant capabilities in the Region, and developing specific products to enhance trade through key assets and capabilities in the Region. This role will foster design build and integrate products and solutions that bring Africa to the world to Africa.Responsible for integrating sales and operations planning for accurate strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact.Collaboration and integration with Regional and Global business development teams will be key, and the role will require strong focus on innovation, customer satisfaction, team leadership and managing key strategic Regional accounts.In addition he/she will be tasked with maintaining and growing the existing book of business for the defined regional accounts through successful contract renewal strategies and addressing scope change opportunities commercially within the existing business. Responsibilities:Lead the creation, implementation, and oversight of a comprehensive business development and sales strategy for the Freight Forwarding capability for our client. This includes identifying new market opportunities, cultivating customer relationships, and driving sales growth to achieve and exceed revenue targets. Ensure strategic alignment with organizational goals and maintain a competitive edge in the market through innovative solutions and effective execution.Lead the development and implementation of trade lane strategies and products, and ensure multiple regional interactions and integration. Oversee the discovery, planning, and execution of these strategies and creating, defining, and monitoring key initiatives.Ensure that external regions are aligned to the trade lane strategies and multi-regional trade lane teams are established to drive aligned outcomes.Design and develop solutions for products that enable increased trade across the Region, and deploy sales teams and/or industry vertical solution teams accordingly.Develop strategies and solutions that enable FF to become the integrating capability across both regions and capabilities within regions – measurement of share of wallet captured for FF customers must increase 9through the development of cross selling strategies)Integrate sales and operations planning within the SSA Freight Forwarding capability, and also with the broader SSA commercial and global commercial teams to ensure we drive the SSA end-to-end strategy and optimise the sales teams that we have in place.Oversee the accurate and timely reporting of business development and sales performance metrics. This includes preparing regular reports, analyzing data to identify trends, and providing actionable recommendations to sales teams and other stakeholders to inform strategic and operational decision-making and ensure alignment with business objectives.Oversee and provide guidance to branch level sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives. Drive cross- functional teamwork to enhance market penetration, customer satisfaction, and revenue growth.Act as the Develop and distribute a monthly trade lane pack containing critical insights for the sales team.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Act as custodian for SSA trade lane data and ensure the accuracy and relevance of data through regular maintenance and updates to support informed strategic decision-making. Develop and distribute a monthly trade lane pack containing critical insights for relevant stakeholders and sales teams.Meet and exceed financial growth targets for the assigned industry verticals, countries and expand our geographic and solutions offering footprint with these accounts across our client's service portfolio.Identify and develop relationships with key decision makers at all levels within a customer.Maintain understanding of customers’ expectations relative to operational solutions, costs and results.Understand the customer's business (strategically, operationally, financially).Understand the customer's buying process and identify all influences, intimately understanding their requirements.Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win.Coordinate RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations.Follow the internal commercial process, procedures and thresholds.Support commercial, pricing and freight desk functions.Partners with colleagues in other regions on broader opportunities for select customers.Lead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with policies and proceduresDrive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Lead the our client's Technology agenda, including key digital projects such as defining and supporting the implementation of best-in-class commercial/sales processes and systems (e.g. CRM – Customer Relationship Management, etc.).Ensure, contribute and manage the implementation of continuous improvement, health, safety and sustainability best practice projects relevant to the Commercial capability.Interpret and ensure compliance to relevant regulatory requirements.Requirements:QUALIFICATIONSBachelor’s degree or equivalent in business administration for Freight Forwarding and LogisticsProven track record of having consistently achieved on a sales quota at a relevant scale EXPERIENCEHave a minimum of 8 years’ experience within the transport, logistics, or freight forwarding industry, or similar service industrySignificant sales experience • Leading and managing a teamWork experience in Africa for at least 5 yearsExperience in Freight Forwarding Industry across multiple verticalsExposure to and working knowledge of all facets of contractual requirements SKILLSBusiness Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trends. In-depth understanding of the freight forwarding and logistics industry, including knowledge of international trade regulations, shipping practices, and market dynamics.Strategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision- makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. • Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality - You consider and protect the confidentiality of company data at ALL times.IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel and PowerPoint.Flexibility to travel - You are ready to travel between 40 - 50% of the time. Languages - You speak and write fluent English – additional languages are a bonus. 

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets.The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets. The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures • Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

The RoleIn your role as Sales Manager (m/f/d) you will support new and existing customers in the DACH region for our TeamMate product portfolio. This includes solutions with which internal audits, risk management and monitoring functions can be automated and their efficiency increased. Your tasks include the following:Responsibilities:·       Develop and maintain a sales pipeline of opportunities to achieve lead generation objectives through outreach to potential clients for sales and marketing purposes (e.g., marketing provided leads/lists, cold calls, emails, off lists, etc.)·       Qualify and close prospective new/existing customers by developing an understanding of customer business needs and risk and compliance challenges; leverage knowledge of software and integrated solutions to identify sales opportunities; demonstrate product solutions via web-based applications.·       Migrate existing customers to the newest TeamMate platform.·       Maintain post-sales contact with large or strategic clients to facilitate a positive and productive long-term relationship·       Participate in day-to-day organisational and team activities, and/or special projects, which will help drive efficiency, in order to improve revenue and profitability for TeamMate.·       Represent within the industry and at trade shows/conferences, as required, by developing and maintaining comprehensive knowledge of  Tax & Accounting products, industry trends, and general business and financial acumen through various sources and initiatives.·       Effectively collaborate with team members and management to improve processes and drive revenue/customer growth for the DACH sales region.·       Appropriately log, document, and update all sales and pipeline management activities within Salesforce, and other required systems, in a compliant, detailed and timely manner.·       Appropriately address/escalate any/all discovered circumstances of potential risk, to management or to the customer, and/or customer dissatisfaction with a sense of urgency Qualifications: ·       Bachelor’s Degree or equivalent relevant experience·       Speaks fluent German and English with strong written and verbal communication skills·       3+ years’ experience in a B2B Software Field Sales or Account Management role or other equivalent experience·       Ability to plan own territory/account approach·       Excellent listening and interpersonal skills·       Strong influencing skills·       Sense of confidence and capability in articulating value propositions·       Preferred with experience in carrying a quota and meeting/exceeding sales targets/goals·       Team oriented, cooperative and flexible·       Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization·       Fast learner and ability to adapt to changing priorities, customer demands and/or market landscape·       Ability to proactively identify and resolve problems·       Ability to discern critical information, assess criticality, form appropriate judgments, and recommend solutions based on available data·       Excellent planning, organisational and prioritisation skills·       Demonstrated ability to manage multiple tasks simultaneously·       Ability to act with urgency·       Solid proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)·       Place of residence in Germany (preferably in southern Germany or Switzerland)·       Willingness to travel to customers in the DACH area What We Offer·       Working from home (100% remote)·       Flexible working hours·       in Germany: 30 days of vacation; in Switzerland: 25 days of vacation·       Volunteer Day: one day off a year for your volunteer work·       Company pension plan·       Many health/wellbeing offers·       E-learning via LinkedIn and other training and development opportunitiesThe RoleIn your role as Sales Manager (m/f/d) you will support new and existing customers in the DACH region for our TeamMate product portfolio. This includes solutions with which internal audits, risk management and monitoring functions can be automated and their efficiency increased. Your tasks include the following:Responsibilities:·       Develop and maintain a sales pipeline of opportunities to achieve lead generation objectives through outreach to potential clients for sales and marketing purposes (e.g., marketing provided leads/lists, cold calls, emails, off lists, etc.)·       Qualify and close prospective new/existing customers by developing an understanding of customer business needs and risk and compliance challenges; leverage knowledge of software and integrated solutions to identify sales opportunities; demonstrate product solutions via web-based applications.·       Migrate existing customers to the newest TeamMate platform.·       Maintain post-sales contact with large or strategic clients to facilitate a positive and productive long-term relationship·       Participate in day-to-day organisational and team activities, and/or special projects, which will help drive efficiency, in order to improve revenue and profitability for TeamMate.·       Represent  within the industry and at trade shows/conferences, as required, by developing and maintaining comprehensive knowledge of Tax & Accounting products, industry trends, and general business and financial acumen through various sources and initiatives.·       Effectively collaborate with team members and management to improve processes and drive revenue/customer growth for the DACH sales region.·       Appropriately log, document, and update all sales and pipeline management activities within Salesforce, and other required systems, in a compliant, detailed and timely manner.·       Appropriately address/escalate any/all discovered circumstances of potential risk, to management or to the customer, and/or customer dissatisfaction with a sense of urgency Qualifications: ·       Bachelor’s Degree or equivalent relevant experience·       Speaks fluent German and English with strong written and verbal communication skills·       3+ years’ experience in a B2B Software Field Sales or Account Management role or other equivalent experience·       Ability to plan own territory/account approach·       Excellent listening and interpersonal skills·       Strong influencing skills·       Sense of confidence and capability in articulating value propositions·       Preferred with experience in carrying a quota and meeting/exceeding sales targets/goals·       Team oriented, cooperative and flexible·       Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization·       Fast learner and ability to adapt to changing priorities, customer demands and/or market landscape·       Ability to proactively identify and resolve problems·       Ability to discern critical information, assess criticality, form appropriate judgments, and recommend solutions based on available data·       Excellent planning, organisational and prioritisation skills·       Demonstrated ability to manage multiple tasks simultaneously·       Ability to act with urgency·       Solid proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)·       Place of residence in Germany (preferably in southern Germany or Switzerland)·       Willingness to travel to customers in the DACH area What We Offer·       Working from home (100% remote)·       Flexible working hours·       in Germany: 30 days of vacation; in Switzerland: 25 days of vacation·       Volunteer Day: one day off a year for your volunteer work·       Company pension plan·       Many health/wellbeing offers·       E-learning via LinkedIn and other training and development opportunities

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82 drilling problems Jobs found

AI Lead

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Digital Architect

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Customer Service Assistant Manager

Principal Architect IAM

Head of Commercial – Freight Forwarding

Head of Commercial Business Development & Sales (Sub Region)

Head of Commercial Business Development & Sales (Sub Region)

Sales Manager

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82 drilling problems Jobs found

AI Lead

Field Sales Executive

Digital Architect

Data Scientist - Entry

Customer Service Assistant Manager

Principal Architect IAM

Head of Commercial – Freight Forwarding

Head of Commercial Business Development & Sales (Sub Region)

Head of Commercial Business Development & Sales (Sub Region)

Sales Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.