Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Marketing Manager – Medical Devices

Field Sales Executive (Business Development Manager)

Software Engineer, Quality Analyst

Head of Sales, New Business Solution

Product Manager – Veterinary (Medical Devices)

Staff New Product Development Engineer

Product specialist

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities:&nbsp;<ul><li>To develop and implement strategic sales plans to achieve company sales revenue targets.</li><li>To monitor and evaluate the sales performance of the team, ensuring individual and team targets are consistently met.</li><li>Conduct regular reviews to provide feedback on performance gaps and requirements for improvement</li><li>Manage and monitor progress of sales activities, including market hygiene versus client budget and store call cycles.</li><li>Implement customized solutions based on changing markets and trends</li><li>Identify product gaps and improvement opportunities based on lost sales data, customer feedback C more.</li><li>To lead, coach, and mentor the sales team, fostering their professional growth and enhancing their performance.</li><li>Develop and implement short- and long-term sales strategies and plans (e.g. plan sales routes, new customer generation, etc.) to achieve sales targets for assigned businesses/territories</li><li>To build and maintain strong relationships with key customers and stakeholders, ensuring exceptional customer satisfaction. Assist in negotiations C deal closing.</li><li>Manage customer issue resolutions and recommend preventive actions to minimize future incidents</li><li>To analyze market trends, customer needs, and competitor activities to identify opportunities and risks.</li><li>To collaborate with the marketing team to plan and execute promotional campaigns, product launches, and educational programs. Provide market feedback to internal team to better understand customers requirements C to leverage cross-product/industry business opportunities.</li><li>To represent the company at industry events, conferences, and meetings to promote company products and services.</li><li>To ensure adherence to the company’s policies and compliance standards, maintaining high levels of integrity within the team.</li><li>To prepare and present regular sales reports and forecasts to senior management for informed decision-making.</li><li>Assist in all other duties/projects as directed from superior and/or management from time to time</li></ul> ﻿Requirements:&nbsp;<ul><li>Degree in Business, Marketing, Science, Pharmacy, or equivalent.</li><li>Minimum 3 to 5 years sales experience in related sales FMCG environment/ Modern Trade / General Trade with managing people experiences</li><li>Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) is a must</li><li>Prior experience in the healthcare/medical industry dealing with professionals such as doctors and pharmacists is preferred.</li><li>Strong leadership, coaching, and people management skills of minimum 2 years.</li><li>Excellent communication and negotiation skills, with proficiency in English (written and spoken).</li><li>Analytical skills and business acumen to interpret sales data and make strategic decisions.</li><li>Ability to work and travel independently, adapting to dynamic environments.</li><li>Proficiency in CRM systems and sales tools for planning and reporting purposes.</li><li>Commitment to upholding company policies and compliance with industry regulations.</li><li>Possess strong influencing/persuasiveness abilities</li><li>Capability to drive change</li></ul>

Responsibilities: Leadership &amp; Team Management: <ul><li>Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.</li></ul> Deduction Management: <ul><li>Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues. </li><li>Ensure that the team meets established KPIs and SLAs.</li></ul> Collaboration &amp; Stakeholder Engagement: <ul><li>Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.</li><li>Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.</li></ul> Process Optimization &amp; Automation: <ul><li>Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.</li></ul> Key Performance Indicators (KPIs): <ul><li>Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.</li></ul> Strategy Development &amp; Execution: <ul><li>Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.</li></ul> People Development &amp; Mentorship: <ul><li>Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.</li></ul> Audit &amp; Compliance: <ul><li>Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.</li></ul> Experience: <ul><li>4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.</li></ul> Skills: <ul><li>Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).</li><li>Strong problem-solving, negotiation, and decision-making skills.</li><li>Proven ability to manage complex customer relationships and resolve issues efficiently.</li><li>Knowledge of trade spend management and deduction validation processes.</li><li>Leadership Abilities:</li><li>Strong leadership skills with a focus on people management, team development, and performance optimization.</li><li>Ability to lead and influence others, driving continuous improvement and change.</li><li>Additional Requirements:</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong verbal and written communication skills.</li><li>Some travel and overtime may be required to meet business needs.</li></ul>

Responsibilities: <ul><li>Develop and implement marketing strategies for promotion and growth of the medical device’s portfolio</li><li>Define target market, identify targeted HCP’s speciality for each medical device, positioning of medical device and messaging for each device.</li><li>Lead launches of new medical devices – coordination with OEMs, regulatory, development of launch plans, engagement of KOLs, preparation of promotional materials and sales enablement tools</li><li>Collaborate with stakeholders – OEMs, regulatory, BU Head MD &amp; D, Sales, Finance, etc. to align marketing strategies with device division’s goals</li><li>Manage P &amp; L (marketing budget) of each Medical Device to optimize ROI</li><li>Participation in various conferences / trade shows for engaging KOLs, lead generations for supporting sales team</li><li>Work in field along with sales teams to identify customers’ needs, competitors’ strategies and to adapt our strategies accordingly</li><li>Training of sales team along with Application Specialist and external trainer, if required</li><li>Develop content for digital marketing through social media, email campaigns, website, etc and measure effectiveness and ROI of digital campaigns</li><li>Achieve / surpass the sales target for each medical device</li></ul> Requirements: <ul><li>Bachelors degree in Life Sciences, Pharmacy, Biomedical Engineering and master’s in marketing management</li><li>In depth knowledge of medical device industry</li><li>Proven track record in developing and execution of marketing strategies for medical devices</li><li>Expertise in launch of new medical devices and lifecycle management</li><li>Excellent in written and verbal communication skills, analytical skills and presentation skills</li><li>Willingness to travel extensively across India</li><li>5+ years marketing experience in medical device industry</li><li>Experience of handling digital marketing campaign</li></ul>

The Role:The objective of the Field Sales Executive (Business Development) is to grow the company revenue, profitability and trading base through achieving a forwarding sales target on an area specific basis. The incumbent will administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic location in line with the SSA Commercial business strategy, financial objectives and company policies. Key Responsibilities:Customer Relationship Management&nbsp;&nbsp;• Maintain on-going relationships with new and potential customers and sales partners&nbsp;&nbsp;• Partner with relevant to coordinate customer requests and products/ services that are being promoted&nbsp;• Work jointly with operations, offices, partners and affiliates to grow the Freight and Forwarding base in Southern Africa&nbsp;• Establish appropriate internal relationships and communication with relevant functional areas to enhance customer satisfaction, improve service delivery and ensure customer retention.&nbsp;• Seek opportunities for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services. New Business (Business Development)&nbsp;• Administer field sales plans and processes to achieve sales objectives and revenue growth for a defined geographic region, product line or market segment&nbsp;• Explore opportunities to for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services&nbsp;• Lead and share sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business with the prospect&nbsp;• Responsible for the coordination of sales efforts for the geographic location, and provide information on competitors and suppliers to product management Target achievement (Agreed cost to company target)&nbsp;• The acquisition of new customers&nbsp;&nbsp;• Generation of quality leads&nbsp; Sales Calls&nbsp;• 8 customer engagements per week&nbsp;• Log customer engagements within MDS&nbsp; Data analysis and Reporting&nbsp;• Analyse and report on sales opportunities monthly to understand emerging trends within the market and industry.&nbsp;• Ensuring timeous communication to management on any potential changes within the customer’s business, industry and potential risk&nbsp;&nbsp;• Provide accurate monthly sales pack data to be used within ROSE calculation.&nbsp; MDS Quality&nbsp;• All client records should always be maintained with updated accurate customer details pertaining to:&nbsp;&nbsp;- Customer contact details&nbsp;&nbsp;- Contact name, email, current telephone number and job title&nbsp;&nbsp;- Opportunity naming conventions including correct verticals, sub verticals and revenue products.&nbsp;&nbsp;- Accurate Estimated closing dates&nbsp;&nbsp;&nbsp;- Accurate Client Revenue projections&nbsp;• Regularly correct issues or problems in existing systems and processes and make minor changes to achieve the enhancements in day-to-day activities.&nbsp; Minimum Requirements:• Excellent Communication and presentation skills.&nbsp;• Strong analytical skills.&nbsp;• Strong Networker.&nbsp;• Team player but also self-sufficient.&nbsp;• Minimum 5-8 years’ experience in International Freight Management.&nbsp;• Good understanding of Import/Export procedures and Incoterms.&nbsp;• Good client relationship management, communication and presentation skills.&nbsp;• Valid driver’s License and own vehicle.&nbsp;• Ability to present the company services and group in a professional manner&nbsp;• Willingness to acquire new skills and gain knowledge.&nbsp;• Work well under pressure, adhere to deadlines and be a self-starter.&nbsp;• Ability to work independently and be a team player simultaneously.&nbsp;• Must take ownership of the position, be dedicated and innovative.&nbsp;• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential.&nbsp;• Microsoft office – Excel, Word, Powerpoint and Outlook&nbsp;• Internet explorer&nbsp;• Matric&nbsp;• Diploma/Degree in Logistics or Marketing Management or similar degree/diploma/qualification (Freight Forwarding Industry).&nbsp;• Microsoft office – Excel, Word, PowerPoint, Outlook and Cargo-wise 1.&nbsp;

Responsibilities: <ul><li>Understand the test requirements and getting the team aligned with the same.&nbsp;</li><li>Participating on all technical aspects, interacting with client for all technical inputs and queries.&nbsp;</li><li>Automation and integration of complex processes.&nbsp;</li><li>Work closely with the development team on becoming the SME of the product.&nbsp;</li><li>Strong Testing Fundamentals , testing tools, reporting and frameworks.&nbsp;</li><li>Build and maintain the automation regression suite for the white box testing of the products.&nbsp;</li><li>Participate in requirement grooming and think form end customer perspective.&nbsp;</li><li>Should own all aspects of Testing, QA Framework for existing Products and Product end-to-end testing across functional, Security and Automation.&nbsp;</li><li>Work in a dynamic Agile environment and come up with solutions to meet project needs.&nbsp;</li><li>Communicate with Client and end customers in written and verbal.&nbsp;</li><li>Should be able to interact with client and customers for Escalated Customer Issues/Bugs.&nbsp;</li></ul> ﻿Requirements: <ul><li>Manual/Automation Testing - DataCom (Networking , Security, L2-L3, L4-L7 Protocols)&nbsp;</li><li>Hands on experience on Networking products Switch Router and Firewall&nbsp;</li><li>Good testing experience in Datacom/IP-Networking/Switching/routing domain.&nbsp;</li><li>Knowledge of Networking (L2/L3 protocols)&nbsp;</li><li>Knowledge of Testing tools : IXIA/SPIRENT&nbsp;</li><li>Security testing tool - Nessus, OpenVas, Achilles, Defensics (Anyone)&nbsp;</li><li>preferably knowledge / hands on in traffic generation tools such as IXIA or Spirent,&nbsp;</li><li>Performance and scalability testing, security, Penetration testing. packet sniffing tools.&nbsp;</li><li>Linux/containers Knowledge&nbsp;</li><li>Good understanding of testing concepts and hands-on experience in functional/sanity/regression testing.&nbsp;</li><li>CI/CD: Jenkins, GitHub, Bitbucket Actions&nbsp;</li><li>Scripting: Python and/or Shell is a must&nbsp;</li><li>Working experience in Routing protocols such as RIP, OSPF, BGP, MPLS VRRP&nbsp;</li><li>Good understanding of Management interface such as SNMP, Web, Yang, Netconf, Rest based interfaces etc&nbsp;</li><li>Good understanding of testing concepts and hands-on experience in functional/sanity/regression testing.</li><li>Strong written and oral communication skills.&nbsp;</li><li>High levels of motivation with a can-do attitude.&nbsp;</li></ul>

Responsibilities: Customer relationship management: <ul><li>Accountable for developing company position and customer base in the market&nbsp;</li><li>Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle&nbsp;</li><li>Ensures development of customer relationships, profitability, customer loyalty and satisfaction.&nbsp;</li><li>Approves and follows up customer plans for strategic and core 1 in his/her area&nbsp;</li><li>Selects/appoints team members to manage the strategic / core 1 customer relationships&nbsp;</li><li>Identifies and builds relationships to key decision makers, potential new targets and influencers&nbsp;</li><li>Promotes and demonstrates the value of company digital offering&nbsp;</li></ul> plan sales, manage pricing and offering:&nbsp; <ul><li>Responsible for Regional and Individual Sales Plans (ISPs) for his/her team</li><li>Participates in market and customer analysis to ensure quality of sales planning</li><li>Participates in pricing and offering management in order to drive market pricing and profitability</li><li>Balance order received growth and profitability by managing discounts</li><li>Responsible for gathering relevant information about competitors and market from the field</li><li>Responsible for identifying opportunities for cross-selling of all company solutions</li></ul> Manage Sales Funnel : <ul><li>Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting</li><li>Accountable for ensuring results within orders, contracts, profitability and market price development</li><li>Sets sales targets according to market potential and FL unit guidelines</li><li>Gives direction and focus on the right customers through proper customer analysis</li><li>Ensures the correct value propositions by his/her team</li><li>Drives sales result from his/her team on short and long term&nbsp;</li><li>Executes and advises pricing guidelines for his/her area</li><li>Approves tenders and orders above salespersons’ limits</li><li>Utilizes global processes and tools for local benefit</li></ul> Sales acumen:&nbsp; <ul><li>understands selling cycle, customer’s purchasing strategies, selling, negotiating, reporting and funnel management.&nbsp;</li><li>Understands business planning and controlling and change management</li><li>Demonstrates service mindset&nbsp;</li></ul> Digital assertiveness:&nbsp; <ul><li>comfortable and excited about the opportunities digital solutions</li></ul> Comfortable with numbers:&nbsp; <ul><li>leads performance by facts and numbers, relies on sales tools and analytics and understands the financial benefit we bring to the customer and is able to</li><li>capture a part of the value through smart pricing approach Customer Relationship Management&nbsp;</li></ul> Leadership / People management: <ul><li>Leads the sales team (Salespersons, Sales Specialists) to be proactive with customers, to use company solution selling methodology and to communicate the value of company solutions to customers’ own performance</li><li>Coaches the team members to achieve better results through constant one to one dialogues and sharing of best practices</li><li>Manages the performance of the team</li><li>Ensures adequate resources to achieve the short and long term targets Develops the competences of the sales team</li><li>Motivates &amp; inspires the team &amp; individual to high performance&nbsp;</li><li>Ensures great onboarding experience for new employees in the team&nbsp;</li><li>Responsible for succession planning for his/ her team&nbsp;</li></ul> ﻿Requirements: <ul><li>Bachelor or Master’s degree in economics, engineering or other relevant field.</li><li>Experience/ understanding of business-to-business sales</li><li>Experience in sales / sales management</li><li>Minimum 8 year experience in people leadership and management</li><li>Basic digital skills and mindset</li></ul>

Responsibilities: <ul><li>Develop and implement marketing strategies for veterinary medical devices</li><li>Work closely with BU Head MD &amp; D and Marketing Manager to define the vision for veterinary medical devices and ensure alignment with broader business goals</li><li>Assist Marketing Manager and BU Head MD &amp; D in launches of new medical devices, coordination with OEMs, regulatory, development of launch plans, engagement of KOLs, preparation of promotional materials, etc.</li><li>Collaborate with stakeholders – OEMs, regulatory, BU Head MD &amp; D, Sales, Finance, etc. to align marketing strategies with device division’s goals.</li><li>Manage P &amp; L (marketing budget) of each Medical Device to optimize ROI.</li><li>Participation in various conferences / trade shows for engaging KOLs, lead generations for supporting sales team.</li><li>Work in field along with sales teams to identify customers’ needs, competitors’ strategies and to adapt our strategies accordingly.</li><li>Training of sales team along with Application Specialist and external trainer, if required</li><li>Develop content for digital marketing through social media, email campaigns, website, etc and measure effectiveness and ROI of digital campaigns.</li><li>Achieve / surpass the sales target for each medical device.</li></ul> Requirements: <ul><li>Bachelors / master’s degree in veterinary sciences, and master’s in marketing management.</li><li>Knowledge of medical device industry.</li><li>Proven track record in developing and execution of marketing strategies for medical devices.</li><li>Expertise in launch of new medical devices and lifecycle management</li><li>Excellent in written and verbal communication skills, analytical skills and presentation skills</li><li>Willingness to travel extensively across India.</li></ul> Experience <ul><li>Minimum 3 years of experience in product management of veterinary healthcare industry preferably in the medical devices</li><li>Experience of handling digital marketing campaigns</li></ul>

Role Objective: <ul><li>Responsible for Power Solution product development, which is majorly used for data communication or Hyperscale computers.&nbsp;</li><li>Provide customer innovation solutions as well as manage the engineer documents following our clients system procedure.</li></ul> Responsibilities: <ul><li>Collaborate with cross-functional teams to design, develop, and launch new power connector and cable assembly solution products for data center applications.</li><li>Provide leadership and manage the complete product development life cycle (starting from the voice of the customer, ideation, Design Conceptualization, Creation of product specifications, 3D design, Prototyping, Product testing, Product qualification, Project Execution &amp; Sustenance till product end of life)</li><li>Work closely with customer/sales/PM in getting the right and clear VOC (voice of customer), and make engineering evaluation/proposal to the customer.</li><li>Follow LEANPD Project Process to support the project team from the PDE perspective to complete the Project (NPI or Sustaining) on time, with quality, and within budget. Drive the development and release of products, scale-up through stage-gate reviews, ensuring milestone commitments are maintained.</li><li>Develop and manage product documentation, including product requirements, design documents, and test plans/reports.</li><li>Work with global manufacturing resources, procurement, and outside suppliers to meet all technical, quality, and cost objectives.</li><li>Work closely with suppliers to identify and qualify new components and technologies.</li><li>Conduct thorough design verification and validation testing to ensure the product meets the required specifications.</li><li>Collaborate with manufacturing teams to ensure a smooth transition to production.</li><li>Mentor and guide junior engineers and technicians to develop their skills and knowledge.</li><li>Conduct competitive analysis and market research to identify opportunities for innovation and differentiation.</li><li>Build a deep understanding of market and customer needs by fostering a connection between the business engineering teams and the customer engineering teams.</li><li>Maintain a System level understanding of customer application and the product design/concept necessary for providing a solution to the customers’ expectations.&nbsp;</li><li>Technical support to customer, sales, PM, and plant team. Conduct necessary tests, engineering analysis, troubleshooting, and verification.&nbsp;</li><li>Introduce breakthrough technologies by partnering technically with our customers worldwide and with our Global competency centers to enhance business revenue &amp; growth.&nbsp;</li><li>Apply engineering best practices to reduce cost and sustain existing products to meet customer’s cost targets.</li></ul> Requirements: Education/Knowledge: <ul><li>Bachelors or Masters degree in Mechanical or Electrical Engineering.</li><li>Strong understanding of mechanical and electrical engineering principles.</li><li>Experience with product development processes, including design, prototyping, and testing.</li><li>Strong problem-solving skills and ability to work independently or as part of a team.</li><li>Excellent written and verbal communication skills.</li><li>Experience with data center technology and connectors/cable assembly is a plus.</li><li>Project management skills and ability to manage multiple projects simultaneously.</li><li>Knowledge about various phases of product realization and product development</li><li>Knowledge of state-of-the-art design tools such as 3D Computer Aided Design (CAD), modeling, Geometric Dimension &amp; Tolerancing (GD&amp;T), electrical &amp; electronic design, and Simulation</li><li>Knowledge of manufacturing process (machining, molding, stamping, plating, etc.)</li><li>Knowledge of material (metal/plastic) properties will be a plus.</li><li>Familiarity with quality tools (FMEA, 6sigma, DOE, 8D…) will be a plus.</li></ul> Critical Experience: <ul><li>Minimum of 10 years of experience in product development, preferably in the technology industry with a minimum of 5 years in the Cable Assembly or connector related.</li><li>This highly technical position requires an individual who can work independently.</li><li>Experience in product compliance certification ( Product, Safety, Environmental substance control)</li><li>Experience in design for manufacturing and assembly (DFMA), design for cost (DFC), design for manufacturing (DFM).</li><li>Capability and experience in presentation on products, solutions, and technologies.</li><li>Previous experience in working in high-performing multi-disciplinary global engineering teams.</li></ul> Competencies: <ul><li>Technical capabilities: Expert functional/domain knowledge</li><li>Application Engineering: Ability to understand customer requirements &amp; offer engineering solutions</li><li>Engineering management across cross-functional teams: Developing technical roadmaps to align with market direction &amp; communicating it across business units, management &amp; customers to share applicable technology</li><li>Working together with the global team.</li><li>Optimizing engineering &amp; innovation: Defining &amp; managing IP strategy &amp; constantly improving products through R&amp;D</li><li>Building people capability: Training and mentoring engineers with the necessary skill set, assuring succession &amp; workforce planning &amp; organizational capability</li><li>Quality controller: Ability to assure quality for services, labels &amp; labs</li></ul> Motivational/Cultural Fit: <ul><li>Passion for technology</li><li>Talent development</li><li>Good communication skills and proactively communicate with team members and Customers</li><li>Effective planning &amp; Prioritization</li><li>Problem solving and Results driven</li></ul>

Responsibilities:&nbsp; <ul><li>Provide technical and commercial support to internal (sales, product management production, and engineering) and external customers for all the Smart Grid/Grid Monitoring Solutions Products.</li><li>Interpret customers specifications to select or create the correct TE Smart Grid/Grid Monitoring Solutions Product for their application and provide technical product support.</li><li>Support developing specifications and sales support materials including but not limited to installation instructions, data sheets, cross references, etc.</li><li>Coordinate prototypes for testing with engineering and provide technical assistance to design feasibility and work with the Product Manager to make recommendations for necessary changes.</li><li>Manage new part number creation process for Smart Grid/Grid Monitoring Solutions Products.</li></ul> Requirements: Education &amp; Experience: <ul><li>Bachelor’s in electrical engineering, Power Systems, or a related field.</li><li>3+ years of experience in a product management, technical support, manufacturing engineering, application engineering, and/or technical sales, preferably in power grids, smart grids, or electrical distribution.</li></ul> Technical Skills: <ul><li>Required: Strong technical understanding of electrical engineering principles and applications.</li><li>Preferred: Knowledge of power grids and distribution grids.</li><li>Preferred: Understanding of smart grids, and grid monitoring. Other Skills &amp;</li></ul> Competencies: <ul><li>Driven to identify and resolve issues</li><li>Excellent communication and stakeholder management abilities.</li><li>Ability to work cross-functionally with engineering, sales, and product teams. • Bilingual English / Spanish is a plus</li></ul>

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96 dealing with customers Jobs found

Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Marketing Manager – Medical Devices

Field Sales Executive (Business Development Manager)

Software Engineer, Quality Analyst

Head of Sales, New Business Solution

Product Manager – Veterinary (Medical Devices)

Staff New Product Development Engineer

Product specialist

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96 dealing with customers Jobs found

Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Marketing Manager – Medical Devices

Field Sales Executive (Business Development Manager)

Software Engineer, Quality Analyst

Head of Sales, New Business Solution

Product Manager – Veterinary (Medical Devices)

Staff New Product Development Engineer

Product specialist

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WhiteCrow is on a mission to connect companies with the best talent across the globe.