Digital Delivery and Innovation Lead

Digital Planning & Governance Manager

Enterprise Architect

Technical Product Owner

AVP Delivery Infrastructure

Junior Counsel

Customer Service Assistant Manager

Head of Commercial – Freight  Forwarding

Head of Commercial Business Development & Sales (Sub Region)

Responsibilities: <ul><li>Lead the development and execution of digital strategies that enhance business processes, improve customer experience, and drive growth</li><li>Oversee the delivery of digital projects, ensuring they are completed on time, within budget, and meet quality standards.</li><li>Foster a culture of innovation within the organization by identifying emerging technologies, trends, and best practices that can be leveraged to create new business opportunities.</li><li>Collaborate with key stakeholders, including senior leadership, IT, marketing, and operations teams, to ensure alignment and support for digital initiatives.</li><li>Manage and mentor a team of digital professionals, ensuring they have the skills and resources needed to succeed in their roles.</li><li>Identify and mitigate risks associated with digital projects, ensuring compliance with regulatory requirements and industry standards.</li><li>Monitor and report on the performance of digital initiatives, using data and analytics to drive continuous improvement.</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field.</li><li>Proven experience in digital transformation, project management, and innovation leadership.</li><li>Strong understanding of digital technologies, including cloud computing, AI, IoT, and data analytics.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to lead cross-functional teams and manage multiple projects simultaneously.</li></ul>

Responsibilities: Digital Strategy Development:&nbsp; <ul><li>Develop and implement digital strategies to align with the organizations overall objectives.&nbsp;</li><li>Ensure integration of digital plans across various departments.</li></ul>&nbsp;Governance and Compliance:&nbsp; <ul><li>Establish and maintain governance frameworks to ensure compliance with digital policies and regulations.&nbsp;</li><li>Monitor and report on compliance and risk management related to digital initiatives.</li></ul>&nbsp; Project Management:&nbsp; <ul><li>Oversee digital projects from conception to completion, ensuring timely delivery within budget.&nbsp;</li><li>Coordinate with cross-functional teams to ensure seamless execution of digital plans.</li></ul>&nbsp;Data Management and Analytics:&nbsp; <ul><li>Develop and implement data governance policies.&nbsp;</li><li>Utilize data analytics to inform decision-making and optimize digital performance.</li></ul>&nbsp;Stakeholder Management:&nbsp; <ul><li>Engage with key stakeholders to gather requirements and ensure their needs are met.&nbsp;</li><li>Communicate digital plans and progress to senior management and other stakeholders.</li></ul>&nbsp;Continuous Improvement:&nbsp; <ul><li>Stay updated with the latest digital trends and technologies.&nbsp;</li><li>Implement continuous improvement processes to enhance digital capabilities.&nbsp;</li><li>Responsible for developing and maintaining a quarterly and annual plan for the Digital organisation.&nbsp;</li><li>Aligning with business and our delivery partners, managing the budget and support the management of our strategic partner contracts.&nbsp;</li></ul> Requirements: <ul><li>Proven experience in digital planning, governance, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Leadership and team management capabilities.</li><li>Experience managing digital projects and working with cross-functional teams.</li></ul>

The Role:This role is responsible for bridging the gap between IT Strategy and its execution through effective Enterprise Architecture Management. The Enterprise/Solution Architect will lead the development and implementation of application and technology roadmaps, ensuring alignment with overall business objectives. This role demands a strong understanding of emerging technologies, industry best practices, and the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.Responsibilities:Strategic Planning & Alignment:Connect IT strategy to execution through Enterprise Architecture Management.Develop and drive application/technology landscape strategies based on IT Strategy/Portfolio analysis.Create and manage the architecture roadmap for application portfolio transformation across various business domains.Technology Research & Recommendations:Research and stay informed on market trends, competitive landscapes, and emerging technologies.Recommend technologies, standards, methods, and tools to support both long-term strategic and short-term tactical business objectives.Provide guidance and recommendations on enterprise architecture strategies, blueprints, principles, patterns, processes, and methodologies.Governance & Compliance:Lead the enterprise architecture design authority governance.Collaborate with project architects and managers to ensure architectural compliance across projects.Experience & Expertise:Proven track record of developing and delivering enterprise-wide technology architecture plans that simplify and standardize applications.Extensive experience and knowledge in the CPG (Consumer Packaged Goods) industry.Strong understanding of solution design and delivery for applications and technologies related to Omni-Channel Ecommerce, CRM, Retail, Sales & Marketing, Finance & Supply Chain business processes.Knowledge of Salesforce Technologies (SFCC, SFMC, SFSC, Lightning & CG Cloud, etc.) is a plus. Proven ability to lead and guide IT and business stakeholders on target enterprise capability blueprints.Expertise in providing architecture recommendations for Cloud solutions (Azure, AWS, GCP), Enterprise integration patterns (API, Event, ESB), and Business Intelligence/Master Data Management technologies.Communication & Collaboration:Excellent communication skills with the ability to create impactful presentations. Ability to explain complex technical information effectively to both technical and non-technical audiences.Strong collaboration and interpersonal skills with a proven ability to influence stakeholders indirectly.Experience working with cross-functional teams and driving change within an organization.Project & Time Management: Ability to manage and deliver on both short-term and long-term goals. Strong project management and process experience, including accurate resource, timeframe, and budget estimation for projects and deliverables.Requirements:Bachelor's/Master's degree in Computer Science or equivalent experience in a technology-related field.8-12 years of strong technology experience, with a minimum of 3 years specifically in enterprise architecture.Certifications in industry-recognized standards such as TOGAF, Salesforce, Microsoft Azure/PowerPlatform, GCP, etc. are preferred.

The Role:Our Product team is seeking a Technical Product Owner with a passion for innovation and a dedication to delivering high-quality, differentiated data solutions within our clients integrated risk platform. At the core of our client's mission is the commitment to building a productive, safe, and sustainable world through innovative products and services. By seamlessly integrating domain expertise, data, and design, we tackle our customers' most pressing challenges, delivering solutions that make a difference every day.Are you driven to address complex analytics challenges in risk and compliance? Are you eager to collaborate with leading domain experts to overcome the data obstacles our customers encounter as they strive to decarbonize their operations? Are you passionate about developing actionable insights that enhance workplace safety?Responsibilities:You will collaborate closely with the Product Manager to lead the strategic development of the data platform roadmap, ensuring it is fully aligned with the company's overarching objectives.Cultivate strong partnerships with stakeholders across multidisciplinary engineering teams and departments, gathering critical requirements and designing innovative solutions.Utilize your deep expertise in data engineering to align technical capabilities seamlessly with business objectives.Take full ownership of the backlog for the data platform, prioritizing and managing it to ensure that all deliverables are strategically aligned and executed effectively.Develop detailed user stories and facilitate backlog refinement sessions to guarantee clear communication and alignment within the team.Maintain a strong grasp of emerging technology trends and developments, offering informed recommendations to elevate the platform's technical capabilities.Champion an agile mindset that extends beyond traditional frameworks, fostering an environment where engineering and product teams are empowered and operate autonomously.Leverage your experience within technical organizations to make strategic decisions regarding build-versus-buy scenarios.Contribute to the maintenance of comprehensive product and technical documentation, ensuring clarity and accessibility for both internal and external stakeholders.Requirements:University degree in Computer Science, Mathematics, Physics, or a related area Deep interest in Product Management, ideally with at least 2+ year experience working as a Technical Product Manager and/or Product Owner. Data engineering background with at least 3+ years working as a Software Engineer and/or Data EngineerExcellent communication skills, with the ability to understand stakeholder requirements clearly and translate this to the technical teams. Ideally, experience working with Azure Services and big data frameworks/tools.Solid understanding of how to build a modern and scalable big data systems.Has user-centric design mindset.Is comfortable working in an agile environment.Strong interpersonal and communication skills.Adaptable to an ever-changing development environment.Strong work ethic & high degree of integrity.

Responsibilities:Manage and mentor a team of network engineers to provide daily operational network technical supportManage network-related projects from initiation to implementation as well as getting project signoffs from Customer’s stakeholders for project closureManage Customer’s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors and/or service providersEnsure full compliance with SLAs, IT policies and audit requirements, and provide support to all audit activitiesProvide cross-functional support to other business units whenever a need arisesOversee all aspects of network service delivery including but not limited to maintenance of network design, architecture and security, network device/service availability, configuration, capacity, patch management and problem management, technology refresh etc.Manage the following technologies:Cisco routing and switchingCisco SD-WAN and Cisco ISEZscalerFirewall – Palo AltoCisco WirelessAct as escalation point and lead on any network-related incident triage call together with internal stakeholders, customers, and external vendors/service providersParticipate in planning, design, preparation, and network implementation for supporting Customer’s major eventsWork closely with third party vendor, Customer’s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer’s POC initiatives.Requirements:Degree holder13 years of experience in managing network operations including stakeholder managementExperience in previous roles of similar capacity in a client-servicing environment, handling enterprise network routing, switching and wireless technologyProficient in Cisco SD-WAN/ISEProficient in Palo Alto

Responsibilities: <ul><li>This role supports the Legal &amp; Privacy Head’s daily functions and is a strong ambassador to the trusted ‘gate-keeper’ objectives across sales, marketing, operations, purchasing and other business stakeholders.&nbsp;</li><li>The activities include handling the day-to-day legal team administration linked to business needs.</li><li>Co-ordinate the roll-out of legal / compliance training across all regional hub offices with key focus across commercial, purchasing, and regulatory forms related to the distribution of consumer goods globally in Chinese and English.&nbsp;</li><li>Knowledge of the travel retail distribution channel an advantage.</li><li>Multi-task and be organised across various delegations, ‘ad-hoc’ administrative tasks and assignments.</li><li>Take part in developing internal control initiatives whilst anticipating legal and reputational risks, actively listening, reviewing, and drafting forms, as required.</li><li>Develop and roll-out contract life cycle processes with company stakeholders to finalise forms externally.&nbsp;</li><li>Constructively challenging the status-quo and breaking barriers for effective ‘ways-of-working’.</li><li>Facilitate various projects through the co-ordination, drafting forms and checking thoroughly the processes for compliance.</li><li>Have attention to detail with a proven ability to optimise limited business resources, work collaboratively with different cultures and adapt to agile ways-of-working.</li></ul>&nbsp;Requirements: <ul><li>2 to 4 years of work experience with relevant university qualifications in Law.&nbsp;</li><li>Additional qualifications in business, political science, tax, compliance, languages and communications, will be highly regarded.</li><li>Mandarin Chinese (written + spoken, preferably) to assist in China Hub local form review and staff training.</li><li>Detail-oriented, self-starter and comfortable working independently (in a small team setting) with relevant private practice training and in-house work experience, having proven stakeholder management with a ‘can-do’ mindset.</li><li>Strong awareness and interest in the business of luxury and FMCG brands. Has an entrepreneurial mindset with curiosity across all aspects of B-2-B retail and the end-consumer journeys. Knowledge of the digital marketing and social platform space (i.e., AliPay, Douyin, WeChat, Weibo, Ctrip, etc.) is an advantage.</li><li>Displaying strong awareness over legal issues and curiosity on global consumer trends in the Asia-Pacific region (i.e., digital retail, data-privacy protections, competition, bribery/corruption, customs/trade, etc.).</li><li>Direct mentorship opportunities from daily business interactions across the organisation as well as continuous professional development offered on various topics (i.e., business, soft-skills, etc.)</li></ul>

Responsibilities:Serve as a liaison for the customer when interacting within Customer Service as well as Sales, Commercial Operations, Distribution, Finance, and other departments.In addition, have a high-level understanding of the general processes within the departments and how they interrelate to Customer Service and impact other internal stakeholders.Provide support within Customer Service, responding to customer requests, inquiries, etc.In a compliant, expedient, and professional manner, with ability to manage or coordinate all inquiries to achieve complete resolution and full customer satisfaction.Aid in the managing and processing of orders received via various communication channels in a prompt and correct manner.Exercise full authority to perform pricing review in preparation of order entry, enter orders directly into SAP environment, and aid in maintaining a central customer database.Seek continuous process improvements to enhance department productivity and customer service performance.Investigate and resolve customer submitted claims, including but not limited to shortages, damages, overages, failure to supply.Prepare and present a variety of reports, including explanation of variances, significant trends, and recommendations for change or resolution.Preparing ad hoc service and sales related reports for internal and external customers.Work with internal teams to ensure compliance with client performance guarantees, and regulatory or accreditation standards.Assist in managing complex customer issues escalated by team members.Participate in daily, weekly and ad hoc cross-functional meetings to discuss and resolve operational and technical issues.Participate in training and follow in various SOP’s trainings (company & departmental) and perform other departmental duties as assigned.Requirements:Bachelor’s Degree from an accredited college or university and/or equivalent experience.7+ years experience in the pharmaceutical industry.7+ years experience in a Customer Service-related environment.Proficient with Microsoft Office Suite (Heavy Outlook & Excel Usage).SAP knowledge required.Controlled Product Experience preferred.Knowledge of all aspects of customer service etiquette.Ability to enter, prepare and analyze data accurately.Experience with SAP OTC TCodes.Understanding of regulatory agency requirements and how they affect our daily functions.Demonstrated ability to prioritize multiple tasks, solve complex problems, drive resolution of problems to meet deadlines, and diligence as related to details.Strong interpersonal, verbal, and written communication skills, including the ability to communicate clearly, effectively and professionally with customers and all levels of the organizationSituational analysis and independent thinking skills.Exceptional attendance required to meet ongoing departmental and customer demands.Flexibility to work in a team setting or independently, depending on needs of the department.Ability to execute projects, both individually and cross-functionally.Ability to work with minimal direction, rapidly understand the context, the task and take quick initiative to resolve problems.Strong ability to organize, prioritize, and manage time effectively.History of improving processes and increasing efficiencies.Results driven.

Role Description:The Head of Freight Forwarding Commercial SSA is responsible for developing the business within assigned industry verticals in SSA, focusing on new customers, geographic development, and Freight Forwarding sales activities across the SSA Region.This role will involve leading the creation of trade lane strategies and products, leveraging Freight Forwarding and other relevant capabilities in the Region, and developing specific products to enhance trade through key assets and capabilities in the Region. This role will foster design build and integrate products and solutions that bring Africa to the world to Africa.Responsible for integrating sales and operations planning for accurate strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact.Collaboration and integration with Regional and Global business development teams will be key, and the role will require strong focus on innovation, customer satisfaction, team leadership and managing key strategic Regional accounts.In addition he/she will be tasked with maintaining and growing the existing book of business for the defined regional accounts through successful contract renewal strategies and addressing scope change opportunities commercially within the existing business. Responsibilities:Lead the creation, implementation, and oversight of a comprehensive business development and sales strategy for the Freight Forwarding capability for our client. This includes identifying new market opportunities, cultivating customer relationships, and driving sales growth to achieve and exceed revenue targets. Ensure strategic alignment with organizational goals and maintain a competitive edge in the market through innovative solutions and effective execution.Lead the development and implementation of trade lane strategies and products, and ensure multiple regional interactions and integration. Oversee the discovery, planning, and execution of these strategies and creating, defining, and monitoring key initiatives.Ensure that external regions are aligned to the trade lane strategies and multi-regional trade lane teams are established to drive aligned outcomes.Design and develop solutions for products that enable increased trade across the Region, and deploy sales teams and/or industry vertical solution teams accordingly.Develop strategies and solutions that enable FF to become the integrating capability across both regions and capabilities within regions – measurement of share of wallet captured for FF customers must increase 9through the development of cross selling strategies)Integrate sales and operations planning within the SSA Freight Forwarding capability, and also with the broader SSA commercial and global commercial teams to ensure we drive the SSA end-to-end strategy and optimise the sales teams that we have in place.Oversee the accurate and timely reporting of business development and sales performance metrics. This includes preparing regular reports, analyzing data to identify trends, and providing actionable recommendations to sales teams and other stakeholders to inform strategic and operational decision-making and ensure alignment with business objectives.Oversee and provide guidance to branch level sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives. Drive cross- functional teamwork to enhance market penetration, customer satisfaction, and revenue growth.Act as the Develop and distribute a monthly trade lane pack containing critical insights for the sales team.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Act as custodian for SSA trade lane data and ensure the accuracy and relevance of data through regular maintenance and updates to support informed strategic decision-making. Develop and distribute a monthly trade lane pack containing critical insights for relevant stakeholders and sales teams.Meet and exceed financial growth targets for the assigned industry verticals, countries and expand our geographic and solutions offering footprint with these accounts across our client's service portfolio.Identify and develop relationships with key decision makers at all levels within a customer.Maintain understanding of customers’ expectations relative to operational solutions, costs and results.Understand the customer's business (strategically, operationally, financially).Understand the customer's buying process and identify all influences, intimately understanding their requirements.Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win.Coordinate RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations.Follow the internal commercial process, procedures and thresholds.Support commercial, pricing and freight desk functions.Partners with colleagues in other regions on broader opportunities for select customers.Lead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with policies and proceduresDrive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Lead the our client's Technology agenda, including key digital projects such as defining and supporting the implementation of best-in-class commercial/sales processes and systems (e.g. CRM – Customer Relationship Management, etc.).Ensure, contribute and manage the implementation of continuous improvement, health, safety and sustainability best practice projects relevant to the Commercial capability.Interpret and ensure compliance to relevant regulatory requirements.Requirements:QUALIFICATIONSBachelor’s degree or equivalent in business administration for Freight Forwarding and LogisticsProven track record of having consistently achieved on a sales quota at a relevant scale EXPERIENCEHave a minimum of 8 years’ experience within the transport, logistics, or freight forwarding industry, or similar service industrySignificant sales experience • Leading and managing a teamWork experience in Africa for at least 5 yearsExperience in Freight Forwarding Industry across multiple verticalsExposure to and working knowledge of all facets of contractual requirements SKILLSBusiness Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trends. In-depth understanding of the freight forwarding and logistics industry, including knowledge of international trade regulations, shipping practices, and market dynamics.Strategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision- makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. • Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality - You consider and protect the confidentiality of company data at ALL times.IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel and PowerPoint.Flexibility to travel - You are ready to travel between 40 - 50% of the time. Languages - You speak and write fluent English – additional languages are a bonus. 

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets.The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets. The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures • Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

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Head of Commercial Business Development & Sales (Sub Region)

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121 dea compliance Jobs found

Digital Delivery and Innovation Lead

Digital Planning & Governance Manager

Enterprise Architect

Technical Product Owner

AVP Delivery Infrastructure

Junior Counsel

Customer Service Assistant Manager

Head of Commercial – Freight Forwarding

Head of Commercial Business Development & Sales (Sub Region)

Head of Commercial Business Development & Sales (Sub Region)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.