Operations Supervisor

Staff Engineer – Devices

Manager KNA Deduction Management

Strategic Sourcing Analyst III

Digital Transformation Executive

System Analyst

Customer Service Associate

Manufacturing Engineer(Molding)

End-User Computing (EUC) Lead

Salesforce Administrator

Role Description: <ul><li>Job Summary The Operations Supervisor is responsible for overseeing solid dosage pharmaceutical manufacturing and packaging activities during 2nd shift operations, 3:15pm to 11:45pm.&nbsp;</li><li>This role ensures that all production operations comply with cGMP, safety standards, and production schedules.</li><li>The operations supervisor will lead and support a team of leads and operators ensuring high quality output, operational efficiency, and a safe working environment.</li><li>Scope of Authority - span of control (work unit, site, department, division, etc.), monetary value of budget/spend authority ( capital, operating, etc.), P&amp;L responsibility, etc.</li><li>Oversees and coordinates Manufacturing and Packaging operations.&nbsp;</li></ul> Responsibilities: Key Accountabilities: <ul><li>Accountability Lead and supervise operations in solid dosage manufacturing and packaging to ensure adherence to Master Formula and Master Packaging Records, SOP’s, and regulatory requirements (FDA, etc.).</li><li>Communicate with department leadership, set the shift schedule, and conduct shift huddle/communication at start of shift to ensure effective communication between shifts.</li><li>Ensure timely execution of production schedules.</li><li>Monitors manufacturing and packaging processes to ensure schedule is met within standards.</li><li>Review and complete shift documentation, including batch documentation, logbooks, etc.</li><li>Coordinate with Engineering and Quality Assurance to address any equipment issues that occur during the shift Support investigations for deviations that occur during the shift.</li><li>Assist in determining and implementing CAPA.</li><li>Provide training, guidance, and performance feedback for shift employees.</li><li>Ensure training requirements are met.</li><li>Support employee development and cross-training.</li><li>Executes procedures to complete tasks in a compliant and safe manner.</li></ul> Continuous Improvement <ul><li>Captures and reports metrics; troubleshoots downtime to increase operational efficiency.</li><li>Lead or participate in Continuous Improvement projects.</li><li>Troubleshoots and resolves process issues.</li></ul> Issues &amp; Deviations <ul><li>Performs defect evaluations and initiates production events.</li><li>Identifies, reports, and suggests resolutions for processing related issues.&nbsp;</li><li>Assists in the investigation of unplanned deviations.</li></ul> Teamwork and Collaboration <ul><li>Provides priorities for the off-shift operations, focusing resources on priority products.</li><li>Interfaces with supervisors and/or Quality personnel to inform of deviations or other line issues.</li><li>Continuous Training Ensures personnel are current with training requirements.</li><li>Stays current on SOPs and cGMPs.</li><li>Continuous Safety &amp; Compliance Contribute to safety audits.</li><li>Ensures out manufacturing/packaging activities safely, as required, on a daily basis.</li><li>Follows all safety and compliance procedures and participates in required training.</li><li>Adheres to all cGMP compliance/regulatory mandates and quality requirements.</li><li>Participate in safety teams, start-up discussions, incident debriefs, etc.</li><li>Ensures compliance with SOPs, Policies and Procedures as required by the Company and regulatory agencies.</li><li>Misc Other related duties as assigned to meet departmental and Company objectives.&nbsp;</li></ul> Requirements: Qualifications Education &amp; Experience: <ul><li>Minimal acceptable level of education, work experience and certifications required for the job Bachelor’s degree in pharmacy, Chemistry, Engineering, or a related discipline preferred, relevant experience my substitute.</li><li>Minimum of 3 years supervisory experience in pharmaceutical solid dosage manufacturing/packaging.&nbsp;</li><li>Knowledge Proficiency in a body of information required for the job e.g.</li><li>Knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li><li>Thorough knowledge of cGMP and FDA regulations.</li><li>Thorough knowledge of manufacturing and packaging operations.&nbsp;</li></ul> Skills &amp; Abilities: <ul><li>Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.</li><li>Demonstrated leadership, communication, and decision-making skills.</li><li>Ability to oversee and manage the daily operations of manufacturing and packaging. Ability to monitors processes to ensure schedule is met within standards.</li><li>Ability to analyze metrics and troubleshoot downtime.&nbsp;</li><li>Effectively interfaces with Quality Assurance to inform of deviations or other line issues.</li><li>Demonstrates the ability to work in collaboration with others as a part of a team.</li><li>Ability to lead in Continuous Improvement projects.</li><li>Possess technical writing skills.&nbsp;</li><li>Physical Requirements Physical &amp; mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.</li><li>Must be able to stand for long periods of time (8- or 12-hour shifts), lift at least 35 pounds, climb ladders, wear a dust mask or respirator and pass associated respirator tests and/or requirements, and be able to wear all required PPE, including safety glasses, ear plugs, and safety shoes.</li><li>Lead and supervise operations in solid dosage manufacturing and packaging to ensure adherence to Master Formula and Master Packaging Records, SOP’s, and regulatory requirements (FDA, etc.).</li><li>Communicate with department leadership, set the shift schedule, and conduct shift huddle/communication at start of shift to ensure effective communication between shifts.</li><li>Ensure timely execution of production schedules.</li><li>Monitors manufacturing and packaging processes to ensure schedule is met within standards.</li><li>Review and complete shift documentation, including batch documentation, logbooks, etc.</li><li>Coordinate with Engineering and Quality Assurance to address any equipment issues that occur during the shift Support investigations for deviations that occur during the shift.</li><li>Assist in determining and implementing CAPA.</li><li>Provide training, guidance, and performance feedback for shift employees.</li><li>Ensure training requirements are met.</li><li>Support employee development and cross-training.</li><li>Executes procedures to complete tasks in a compliant and safe manner.</li></ul>

Responsibilities: Design &amp; Development: <ul><li>Lead the design and development of drug combination products by understanding design space and managing critical design parameters.</li><li>Utilize SolidWorks and apply design for manufacturing (DFM) principles along with geometric dimensioning and tolerancing (GD&amp;T) to create sound engineering drawings.</li><li>Identify the best tools and approaches to effectively solve engineering problems.</li><li>Develop, optimize, and analyze designs using a combination of engineering principles, analytical methods, and experimental techniques.</li></ul> Technical Support &amp; Compliance: <ul><li>Support the evaluation and assessment of new technologies, intellectual property, products, and processes.</li><li>Provide support for existing products in terms of quality, manufacturing, and cost improvement.</li><li>Execute technical and cross-functional project work to ensure successful product development.</li><li>Develop and implement detailed test methods and write comprehensive technical reports based on design verification testing for design changes and product design activities.</li><li>Collaborate effectively with laboratory technicians and support staff.</li><li>Ensure compliance with quality policies, standard operating procedures, and regulatory requirements.</li></ul> Requirements: Regulatory &amp; Validation Expertise: <ul><li>Knowledge of Factory Acceptance Testing (FAT), Process Validation, and Installation Qualification/Operational Qualification/Performance Qualification (IQ/OQ/PQ).</li><li>Understanding of U.S. regulatory and quality requirements, including 21 CFR 820.3</li></ul> Experience: <ul><li>Minimum 8 years of engineering experience, with a preference for at least 5 years in product development.</li><li>Strong understanding of disciplined product development processes and quality requirements.</li><li>Experience in statistical tools, computer analysis, and engineering fundamentals for problem-solving.</li><li>Proficiency in SolidWorks is required.</li></ul> Skills &amp; Competencies: <ul><li>Strong interpersonal skills with the ability to collaborate effectively.</li><li>Excellent technical judgment and problem-solving abilities.</li><li>Demonstrated accountability for the successful completion of assigned tasks.</li></ul>

Responsibilities: Leadership &amp; Team Management: <ul><li>Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.</li></ul> Deduction Management: <ul><li>Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues. </li><li>Ensure that the team meets established KPIs and SLAs.</li></ul> Collaboration &amp; Stakeholder Engagement: <ul><li>Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.</li><li>Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.</li></ul> Process Optimization &amp; Automation: <ul><li>Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.</li></ul> Key Performance Indicators (KPIs): <ul><li>Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.</li></ul> Strategy Development &amp; Execution: <ul><li>Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.</li></ul> People Development &amp; Mentorship: <ul><li>Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.</li></ul> Audit &amp; Compliance: <ul><li>Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.</li></ul> Experience: <ul><li>4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.</li></ul> Skills: <ul><li>Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).</li><li>Strong problem-solving, negotiation, and decision-making skills.</li><li>Proven ability to manage complex customer relationships and resolve issues efficiently.</li><li>Knowledge of trade spend management and deduction validation processes.</li><li>Leadership Abilities:</li><li>Strong leadership skills with a focus on people management, team development, and performance optimization.</li><li>Ability to lead and influence others, driving continuous improvement and change.</li><li>Additional Requirements:</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong verbal and written communication skills.</li><li>Some travel and overtime may be required to meet business needs.</li></ul>

Responsibilities:&nbsp; <ul><li>Responsible for analysing input requests, identify right suppliers from the approved supplier panel.</li><li>Responsible for preparing RFQ’s, quote analysis, negotiations, obtaining Sourcing Committee approvals and awarding new business to supplier to develop finished products, components and tooling.</li><li>Define PBL supplier sourcing strategy based on business needs, that defines strategic suppliers into grow, fix and exit suppliers and maintains product footprint, incl. “make or buy”-analysis. Introduce new suppliers in Mexico, North America, SEA and India</li><li>Accountable for info record and PO accuracy, transfer relevant data to SCM, (Incoterm, lead time, price, MOQ etc)</li><li>Drive attainment and improvement of relevant procurement KPI’s, incl. Material Productivity (CMP), Lead time performance, delivery (STR/STC), and Quality (DLPM).</li><li>Responsible for improving material productivity by maintaining 125% material pipeline, CMP, TEBIT and WAV analysis and Drive VA/VE projects in collaboration with Engineering</li><li>Responsible for supplier price management, including PIA</li><li>Responsible for maintaining the capabilities and capacities of suppliers to avoid any constraints</li><li>Ensure and Drive MOQ optimization for material/components (incl. finished goods) used by the plant for production and establish supplier agreements, e. g. VMI, EDI, consignment, Scheduling Agreements frame order review, blanket PO)</li></ul> ﻿Requirements; <ul><li>Experience in Electronics, Stamping, Machining, Moulding, especially from connector, connector assembly or cable assembly industry is preferred</li><li>Excellent problem-solving skills, analytical skills, and communication skills</li><li>Ability to demonstrate strong customer focus and continues improvement</li><li>Strong project management skills and ability to multi-task</li><li>Ability to work in a matrix environment with multi-cultural teams</li></ul>

Responsibilities: <ul><li>Support in identify areas for improvement in factory operations and production processes.</li><li>Research and evaluate appropriate smart factory solutions to address identified areas for improvement.</li><li>Support the deployment of the smart factory roadmap and strategy aligned with business objectives.</li><li>Support the implementation of selected smart factory solutions, including project management, system design, and deployment for QA App, DDS and AM&nbsp;</li><li>Manage vendor relationships to ensure effective delivery of smart factory solutions and ongoing support.</li><li>Ensure smart factory solutions are properly integrated with existing systems and processes.</li><li>Develop and maintain documentation and training materials for smart factory solutions.</li><li>Provide technical support and training to users of smart factory solutions.</li><li>Stay up to date with industry trends and advancements in smart factory technology.</li><li>Communicate regularly with senior management and other stakeholders on the progress and impact of smart factory initiatives.</li><li>Responsible for executing projects related to improvement, innovation, formula changes, and capital projects in their line.</li><li>Active participation in the COE of CI/PO to understand variations and OEE trends of their line</li><li>Supports smart factory improvement projects oriented to generate savings and increase productivity to directly impact the OEE and comply with the plant savings pipeline</li><li>Ensures compliance with the KWS methodology through digitization as well as participating in the assigned COE</li><li>Enables learning among their collaborators during the training sessions.</li><li>Generates monthly executive performance reports by platforms Applications.&nbsp;</li></ul> ﻿Requirements: <ul><li>Degree in Mechanical Engineering, Electrical Engineering, Computer Science, or related field&nbsp;</li><li>Language: English, advanced level</li><li>Knowledge: Results-oriented, analytical, and creative thinking. Working by objective and proactive</li><li>Fresh graduate or at least 1years of experience in smart factory technology or related field.</li><li>Strong project management skills, including experience in smart factory implementations.</li><li>Demonstrated ability to evaluate and select appropriate smart factory solutions for specific business needs.</li><li>Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders.</li><li>Strong analytical and problem-solving skills.</li><li>Knowledge of manufacturing processes and equipment.</li><li>Familiarity with relevant industry standards and regulations.</li><li>Ability to work independently and as part of a team.</li><li>Flexibility to adapt to changing business needs and priorities</li></ul>

Responsibilities: <ul><li>Maintain the Project Management Office (PMO), managing communications across the contract, tracking assets &amp; documentations and monitoring the progress of work including overseeing the services of our ICT O&amp;M contractors&nbsp;&nbsp;</li><li>Utilize cloud technologies like GCC Azure, AWS and Google Cloud Platform to conduct end-to-end systems monitoring, problem resolution and to save operating costs</li><li>Familiar with local public sector projects and government policies and processes such as IM8, cybersecurity, data security</li><li>Collaborate with business &amp; technology stakeholders, ICT providers or government agencies and other external parties to drive new initiatives/enhancements</li><li>Offer support in managing, maintaining, and testing IT application systems, ensuring their efficient operation and functionality</li><li>Review project deliverables (e.g. system documentations, monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; and&nbsp;</li><li>Ensure project deliveries complies with relevant policies, standards, and guidelines, and identify and address any compliance gaps.&nbsp;</li><li>project coordination &amp; monitoring, asset management, resource tracking, meeting logistics, service/change request processing, records/document management</li><li>Perform requirement gathering, requirement analysis, business process mapping, design thinking, prepare requirement specifications, flow charts, logical diagrams, and initiate process improvements.</li><li>Agile, Software Development Life Cycle (SDLC) and testing methodologies</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Management of Information Systems, Information/ Infocom Technology, or related discipline.</li><li>8 years of experience in IT.</li><li>6 + years experience in Public sector.</li><li>Singapore Government (Public Sector) experience is mandate.</li><li>GCC Experience is additional advantage.</li><li>6+ Years Experience, Singapore Government (Public Sector) experience is mandate.</li><li>GCC Experience is additional advantage.</li><li>Maintain the Project Management Office (PMO), managing communications across the contract, tracking assets &amp; documentations and monitoring the progress of work including overseeing the services of our ICT O&amp;M contractors&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.</li><li>Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.</li><li>Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.</li><li>Collaborate with internal teams (e.g., sales, procurement, warehouse) to align on order priorities and address customer needs.</li><li>Monitor and manage inventory levels to support order fulfilment while minimizing disruptions.</li><li>Maintain and update order documentation in ERP systems and ensure compliance with company policies.</li><li>Analyse and report on order metrics and KPIs to identify areas for improvement in the process.</li></ul> Requirements: <ul><li>Proven experience in order management, logistics, transportation, or distribution roles.</li><li>Strong understanding of supply chain processes and customer service principles.</li><li>Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office applications.</li><li>Excellent organizational and problem-solving skills, with keen attention to detail.</li><li>Ability to communicate effectively in English, both written and verbal.</li><li>A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>Experience in managing international orders and coordinating with global supply chains.</li><li>Knowledge of transportation regulations and customs procedures is a plus.</li><li>German B2 required.</li></ul>

Responsibilities: <ul><li>Participate in oversea transfer program and ensure molding machines, mold tooling’s and processes are installed and qualified promptly for production.</li><li>Initiate tooling, process and quality improvements to improve productivity.</li><li>Assist production and quality departments in analyse and troubleshooting to achieve good quality products.</li><li>Provide Engineering support to the production team during new product start-up and initial production.</li><li>Provide cost estimates for new of molding projects / tooling’s to the Project Management Team for project cost simulation.</li><li>Perform DFM (design for manufacturability) on new products, participate in the concept development of molds, automations and manual processes.</li><li>Standardize, improve tool design to achieve optimized lead-time, cost and safety requirement.</li><li>Carry out qualification tests on molds, machine and manual process</li><li>Ensure that all production machines, tooling and equipment which are being procured, installed and qualified promptly for production.</li><li>Investigate identify root causes and establish Corrective, Preventive Plan with effectiveness</li><li>Participate in Process FMEA and Design FMEA</li><li>Create and maintain mold drawings, standard work for the production.</li><li>Train and guide Mold Technicians in Mold maintenance and setup.</li><li>Participate in 6-Sigma projects, Kaizen events and other Improvement activities.</li><li>Perform any other duties which may be needed by the company related to engineering and production matters.&nbsp;</li><li>Assist production and quality departments in analyses and troubleshooting to achieving good quality products.</li><li>Initiate and implement programs such as continuous improvements, scrap reduction, cost reduction of raw material, cycle time reduction.</li><li>Provide Engineering support to the production team during new product start-up and initial production.</li><li>Perform DFM, provide concept development, cost estimates for new molding tools to the Project Management Team for project cost simulation.</li><li>Develop and optimize new product manufacturing process.</li><li>Follow company specifications and comply with environmental management system’s procedures.</li><li>Follow company WSH specifications and procedures and ensure that staffs comply.</li></ul> Requirements: <ul><li>Degree or Diploma in Mechanical / Production Engineering.</li><li>2-3 years relevant working experience in a Manufacturing environment.</li><li>Familiar with Pro-E (Creo), SolidWorks or AUTOCAD.</li><li>Good knowledge in design &amp; development of Injection molds.</li><li>Good knowledge in tool making, tool-steel application / selection and heat treatment process.</li><li>Familiar with Molding automation process.</li></ul>

Responsibilities: <ul><li>Experience in IT, with at least 5 years in Intune and EUC management.</li><li>Strong expertise in managing Windows and Mac devices in hybrid and cloud environments.</li><li>In-depth knowledge of Azure AD, Microsoft 365, and other Microsoft ecosystem tools.</li><li>Experience with scripting and automation (e.g., PowerShell, Bash, Python).</li><li>Familiarity with EUC tools and platforms like Jamf for Mac device management.</li><li>Solid understanding of security frameworks and compliance standards.</li></ul> Microsoft Intune Management: <ul><li>Act as the primary owner for Microsoft Intune, managing its implementation, configuration, and optimization.</li><li>Design and enforce policies for device compliance, security, and conditional access for Windows, Mac, and mobile devices.</li><li>Oversee app lifecycle management, including deployment, updates, and retirement.</li></ul> EUC Leadership: <ul><li>Lead the EUC team to deliver high-quality end-user device management services across the organization.</li><li>Define and implement strategies to enhance user productivity and experience while maintaining security and compliance.</li><li>Collaborate with IT, security, and operations teams to align EUC solutions with organizational goals.</li></ul> Endpoint Lifecycle Management: <ul><li>Manage the full lifecycle of endpoints, including provisioning, patching, monitoring, and decommissioning.</li><li>Leverage automation tools and scripts (e.g., PowerShell) to streamline endpoint management processes.</li><li>Ensure seamless device onboarding for both Windows and Mac environments.</li></ul> Security and Compliance: <ul><li>Implement and manage security baselines, encryption, and data protection policies for all endpoints.</li><li>Ensure compliance with industry standards such as GDPR, ISO, and other relevant regulations.</li><li>Conduct regular audits and vulnerability assessments for endpoint devices.</li></ul> Continuous Improvement: <ul><li>Stay updated on the latest developments in Intune, EUC technologies, and device management trends.</li><li>Proactively identify opportunities to enhance the performance, reliability, and security of EUC solutions.</li><li>Lead efforts to modernize the EUC environment, including adopting zero-trust principles and cloud-based solutions.</li></ul> Team Leadership and Support: <ul><li>Provide mentorship and guidance to EUC team members, fostering a culture of innovation and collaboration.</li><li>Act as the escalation point for complex technical issues related to Intune and EUC.</li><li>Develop and maintain comprehensive documentation, including architecture diagrams, processes, and user guides.</li></ul> Requirements: <ul><li>Degree in IT or related field.</li><li>8 to 10 years’ working experience in IT companies with 5 years in Intune and EUC management.</li><li>Strong track record of managing EUC environment and executing projects.</li></ul>

Responsibilities: <ul><li>Manage and optimize Salesforce functionalities to enhance operational efficiency across the organisation.</li><li>Collaborate with cross-functional team to identify and implement Salesforce best practices.</li><li>Develop and maintain reports, dashboards, and workflows to support data-driven decision-making.</li><li>Train and support end-users to ensure proficiency in Salesforce usage and tools.</li><li>Conduct regular system audits to ensure data integrity and compliance with regulatory requirements.</li><li>Maintain up-to-date knowledge of Salesforce updates and industry trends to recommend improvements.</li><li>Provide technical support and troubleshooting for Salesforce-related issues.</li><li>Work with stakeholders to gather requirements and translate them into effective Salesforce solutions</li></ul> Requirements: <ul><li>Salesforce Administrator Certification preferred.</li><li>Proficiency in Salesforce platform and tools, with a strong understanding of CRM concepts.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong communication and interpersonal skills to effectively work with various stakeholders.</li></ul>

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92 customerfocused problem solving Jobs found

Operations Supervisor

Staff Engineer – Devices

Manager KNA Deduction Management

Strategic Sourcing Analyst III

Digital Transformation Executive

System Analyst

Customer Service Associate

Manufacturing Engineer(Molding)

End-User Computing (EUC) Lead

Salesforce Administrator

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92 customerfocused problem solving Jobs found

Operations Supervisor

Staff Engineer – Devices

Manager KNA Deduction Management

Strategic Sourcing Analyst III

Digital Transformation Executive

System Analyst

Customer Service Associate

Manufacturing Engineer(Molding)

End-User Computing (EUC) Lead

Salesforce Administrator

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.