Digital Delivery and Innovation Lead

AI Lead

Data Engineer (Informatica)

Decoupling Architect

Enterprise Architect

Data Engineer Lead - Python and PySpark

Data Engineer / Senior / Supervisor

Digital Manager

Head of Commercial – Freight  Forwarding

Head of Commercial Business Development & Sales (Sub Region)

Responsibilities: <ul><li>Lead the development and execution of digital strategies that enhance business processes, improve customer experience, and drive growth</li><li>Oversee the delivery of digital projects, ensuring they are completed on time, within budget, and meet quality standards.</li><li>Foster a culture of innovation within the organization by identifying emerging technologies, trends, and best practices that can be leveraged to create new business opportunities.</li><li>Collaborate with key stakeholders, including senior leadership, IT, marketing, and operations teams, to ensure alignment and support for digital initiatives.</li><li>Manage and mentor a team of digital professionals, ensuring they have the skills and resources needed to succeed in their roles.</li><li>Identify and mitigate risks associated with digital projects, ensuring compliance with regulatory requirements and industry standards.</li><li>Monitor and report on the performance of digital initiatives, using data and analytics to drive continuous improvement.</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field.</li><li>Proven experience in digital transformation, project management, and innovation leadership.</li><li>Strong understanding of digital technologies, including cloud computing, AI, IoT, and data analytics.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to lead cross-functional teams and manage multiple projects simultaneously.</li></ul>

Responsibilities: AI Solution Development:&nbsp; <ul><li>Ability to translate business problems to AI problem statement, Ability to evaluate the need of AI &amp; optimal use of AI. Design and develop Gen AI applications and AI algorithms to address complex challenges across various domains.</li></ul> Data Analysis and Interpretation:&nbsp; <ul><li>Analyze large datasets to derive actionable insights and make data-driven decisions.</li></ul> Model Training and Optimization:&nbsp; <ul><li>Finetune LLM Models with custom data, continuously improve model performance through rigorous training and optimization processes.</li></ul> Collaborative Problem-Solving:&nbsp; <ul><li>Work closely with cross-functional teams to solve pressing challenges and enhance product capabilities.</li></ul> Strategic AI Implementation:&nbsp; <ul><li>Architect and scale AI solutions across the organization, ensuring alignment with business objectives.</li></ul> Leadership and Team Development:&nbsp; <ul><li>Mentor and lead a team of AI professionals, fostering a culture of innovation and continuous learning.</li></ul> Requirements: Educational Background:&nbsp; <ul><li>Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, or a closely related field.</li></ul> Technical Proficiency:&nbsp; <ul><li>Strong experience in programming languages like Python, Java, or C++ and familiarity with AI frameworks such as TensorFlow or PyTorch.</li></ul> Experience:&nbsp; <ul><li>At least 8-10 years of relevant experience in developing and implementing AI solutions.</li></ul> Analytical Skills:&nbsp; <ul><li>Proficient in using advanced data analytics tools and techniques to interpret complex datasets.</li></ul> Problem-Solving Abilities:&nbsp; <ul><li>Excellent problem-solving skills to devise innovative solutions and optimize AI algorithms.</li><li>&nbsp;Advanced Degree: Masters degree in a relevant field.</li><li>Specialized Knowledge: Deep understanding in NLP techniques, supervised and unsupervised machine learning, statistical modeling, and predictive analytics.</li><li>Industry Experience: Prior experience in the airline industry, particularly in roles focused on customer experience or digital transformation.</li><li>Cloud Experience: Experience with cloud platforms such as AWS, Azure, or GCP, preferably Azure.</li><li>LLM Application Integration: Previous work experience or personal experience in integrating LLMs into production applications or building LLM powered applications using LangChain or other frameworks.</li><li>Leadership Experience: Proven track record of successfully leading AI projects and teams, ability to work across teams – cross functional , knowledge of agile delivery</li><li>Continuous Learning: Commitment to staying updated with the latest advancements in AI and machine learning."</li></ul>

Responsibilities: <ul><li>Manage and maintain application-related components e.g. BDM, MFT Java, Unix scripts</li><li>Participate in business requirements gathering and work closely with BA, Tech, EA on delivery of minor enhancements</li><li>Create, maintain and review design documentations</li><li>Implement and manage change requests pertaining to application-related components e.g. S3, BDM, MFT</li><li>Work with other relevant teams as required e.g SCP, IOC, Production Control, Infrastructure, Security, Audit</li><li>Work with platform and application teams to manage and close incidents or issues, and implement changes</li><li>Document and update Standard Operating Procedures (SOP)</li><li>Manage and maintain batch job execution and troubleshooting</li></ul> Requirements: <ul><li>Bachelors degree in software engineering</li><li>At least 5 progressive years of Informatica technical experience with Enterprise Data Warehouse design and development using Informatica</li><li>Proficiency in Informatica BDM is mandatory</li><li>Experience in ETL, Data Ingestion, Investment Data transformation</li><li>Experience in DWH design and knowledge of its best practices</li><li>Proficiency in Postgres, Unix</li><li>Knowledge in data integration e.g MuleSoft, AWS S3, SFTP, Webservices</li><li>Knowledge in Workday, Simcorp, Markit EDM</li><li>Able to understand the business, technical requirements and convert them into design-and-build</li><li>Able to do performance tuning of Informatica BDM jobs</li><li>Able to present solutions to architects and get approval</li><li>Able to troubleshoot complex data issues and resolve them within Service Level Agreements (SLA)</li><li>Ability to partner with product vendors and implementation teams</li></ul> Preferred Requirements: <ul><li>Knowledge in Informatica MFT / Axway</li><li>Knowledge in integration tools</li><li>Knowledge in project management</li><li>Experience gained from banking and finance industry</li></ul>

Responsibilities: <ul><li>Experience &amp; knowledge with Digital commerce, Hyper personalization, connected experience and able to articulate new systems around the theme.</li><li>Able to understand the downstream business process which stitches the technology and platforms for a new age Airline solution</li><li>Completely understands concept of Cloud Native, on ground journey to cloud success deliveries carried out, Scaled Enterprise Integrations done for larger transformation and consolidation systems for multiple organizations</li><li>Experience in orchestrating the solution shape up of large-scale processing and business services projects</li><li>Create business arch models that reflect client strategies and goals to cover the entire digital transformation journeys in IT landscape</li><li>Find ways in which to improve client IT departments functions to support client future goals mainly for all the digital platform landscape covering, Interactive, Mobility, Integrations Cloud systems</li><li>Deliver Technical Specifications end to end.</li><li>Design custom development solution that meet customer requirements</li><li>Progress through full development lifecycle for custom solution</li><li>Strong collaboration with team software engineer consultants onshore &amp; offshore</li><li>Deploy new solutions to production environments</li><li>Innovate on new ideas to solve customer needs &amp; assist to market internally new solutions</li><li>Provide project estimates and timelines to drive new business</li></ul> Requirements: <ul><li>Experience &amp; knowledge with Azure Cloud platforms. Strong Cloud Native knowledge</li><li>Good understanding of Amadeus reservation, ticketing, payment and loyalty solutions</li><li>Able to explore Amadeus core capabilities and enhance via orchestration with 3rd party partner services</li><li>Good experience in working with Payment aggregators</li><li>Experience &amp; knowledge with Web Analytics or Digital Marketing, Deep Understanding is must</li><li>Experience &amp; knowledge with FED frameworks like Angular, Native mobile mainly from Design aspects</li><li>Experience &amp; knowledge with Digital Integration / API Middleware platforms. Strong in Integration Architecture concepts</li><li>Experience &amp; knowledge with GenAI, ML/AI. Good to have knowledge</li><li>Experience &amp; knowledge with Customer Data Platform (CDP). Any tool knowledge</li><li>Experience as an enterprise technical or engineer consultant</li></ul>

The Role:This role is responsible for bridging the gap between IT Strategy and its execution through effective Enterprise Architecture Management. The Enterprise/Solution Architect will lead the development and implementation of application and technology roadmaps, ensuring alignment with overall business objectives. This role demands a strong understanding of emerging technologies, industry best practices, and the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.Responsibilities:Strategic Planning & Alignment:Connect IT strategy to execution through Enterprise Architecture Management.Develop and drive application/technology landscape strategies based on IT Strategy/Portfolio analysis.Create and manage the architecture roadmap for application portfolio transformation across various business domains.Technology Research & Recommendations:Research and stay informed on market trends, competitive landscapes, and emerging technologies.Recommend technologies, standards, methods, and tools to support both long-term strategic and short-term tactical business objectives.Provide guidance and recommendations on enterprise architecture strategies, blueprints, principles, patterns, processes, and methodologies.Governance & Compliance:Lead the enterprise architecture design authority governance.Collaborate with project architects and managers to ensure architectural compliance across projects.Experience & Expertise:Proven track record of developing and delivering enterprise-wide technology architecture plans that simplify and standardize applications.Extensive experience and knowledge in the CPG (Consumer Packaged Goods) industry.Strong understanding of solution design and delivery for applications and technologies related to Omni-Channel Ecommerce, CRM, Retail, Sales & Marketing, Finance & Supply Chain business processes.Knowledge of Salesforce Technologies (SFCC, SFMC, SFSC, Lightning & CG Cloud, etc.) is a plus. Proven ability to lead and guide IT and business stakeholders on target enterprise capability blueprints.Expertise in providing architecture recommendations for Cloud solutions (Azure, AWS, GCP), Enterprise integration patterns (API, Event, ESB), and Business Intelligence/Master Data Management technologies.Communication & Collaboration:Excellent communication skills with the ability to create impactful presentations. Ability to explain complex technical information effectively to both technical and non-technical audiences.Strong collaboration and interpersonal skills with a proven ability to influence stakeholders indirectly.Experience working with cross-functional teams and driving change within an organization.Project & Time Management: Ability to manage and deliver on both short-term and long-term goals. Strong project management and process experience, including accurate resource, timeframe, and budget estimation for projects and deliverables.Requirements:Bachelor's/Master's degree in Computer Science or equivalent experience in a technology-related field.8-12 years of strong technology experience, with a minimum of 3 years specifically in enterprise architecture.Certifications in industry-recognized standards such as TOGAF, Salesforce, Microsoft Azure/PowerPlatform, GCP, etc. are preferred.

Responsibilities:Data Ingestion and Extraction:Develop and optimize data ingestion pipelines to efficiently extract data from various sources e.g. databases, APIs, files etc.Ensure data quality and integrity through robust validation and cleansing processesData Transformation and Processing:Design and implement data transformation logic using Python and PySpark to convert raw data into a suitable format for analysisOptimise data processing pipelines for performance and scalabilityData Storage and Management:Select and implement appropriate data storage solutions (cloud-based data warehouses, data lakes, etc.) based on data volume and complexityDevelop strategies for data retention, backup, and recoveryETL/ELT Development:Build and maintain efficient ETL/ELT processes to move data between different systems and platformsOptimize ETL/ELT pipelines for performance and cost-effectivenessCloud Infrastructure:Leverage cloud-based data engineering services (AWS, GCP, Azure) to build scalable and cost-efficient data solutionsManage and maintain cloud-based data infrastructureData Modeling and Optimization:Design and implement data models to support business intelligence and analyticsOptimize data structures and indexes for query performanceCollaboration and Communication:Collaborate with data analysts, data scientists, and business stakeholders to understand data requirements and deliver actionable insightsEffectively communicate complex technical concepts to both technical and non-technical audiencesData Governance and Security:Implement data governance policies and procedures to ensure data quality, security, and complianceProtect sensitive data through appropriate security measuresRequirements:At least a bachelor’s degree in computer engineering, or equivalentAt least 10 years in Microservices, with at least 4 years of experience in data engineering and architecturePrevious work experiences in using major cloud platforms (AWS, Azure, GCP) and containerisation technologies (Docker, Kubernetes)Proficient in Python and PysparkProficient in SQL and database designKnowledge and understanding of data warehousing, data lakes and big data technologiesKnowledge of data modeling and ETL/ELT processesKnowledge of PostgreSQL and OracleStrong problem-solving and analytical skillsAble to work independently and as part of a teamLead and manage the development team including assigning tasks and monitoring progressPreferred Requirements:Experience in using data visualization tools e.g. Tableau, PowerBI

Role Description:The Data Engineering Senior Supervisor will lead a small team of data engineering professionals to design, build and operate high performance data centric products or solutions through the use of modern engineering practices and technologies.In this role, you will provide guidance to ensure the delivered data centric products or solutions are scalable, sustainable and robust.You will also lead team development and cross team relationships and delivery to advance the company's engineering delivery.Responsibilities:Lead a local or regional team of engineering professionals that design, develop, deploy and enhance new and existing data centric products or solutions through the use of modern platforms and technologies.Provide routine inputs and guidance to the data engineering team on business requirements analysis, technical specification's preparation, product delivery, testing and operation to support businesses strategic direction.Coach engineers, share relevant technical approaches, identify new trends, modern skills and present new methodologies within the data engineering community.Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.Other duties as assignedRequirements:Minimum QualificationsBachelor's degree in a related field or equivalent experience.Minimum of four years of related work experience.Minimum of two years leading a team of Data Engineers.Preferred QualificationsConfirmed data engineering experience with data storage and management of large, heterogenous datasets, including formats, structures, and cataloging with such tools as Iceberg, Parquet, Avro, ORC, S3, HFDS, HIVE, Kudu or others.Experience leading Big Data engineering teams working in environments such as Hadoop and SparkExperience leading technology strategies with cloud Platforms including AWS, GCP or AzureExperience leading engineering teams working in streaming and stream integration or middleware platforms, tools, and architectures such as Kafka, Flink, JMS, or Kinesis.Confirmed knowledge of best practice patterns and how to apply them to modern data architectures, including data warehouses, data lakes, data mesh, hubs and associated capabilities including ingestion, governance, modeling, observability and more.Experience leveraging transformation and modeling tools, including SQL based transformation frameworks, orchestration and quality frameworks including dbt, Apache Nifi, Talend, AWS Glue, Airflow, Dagster, Great Expectations, Oozie and others.Strong programming knowledge of SQL, Python, R, Java, Scala or equivalent.Proficiency in engineering tooling including docker, git, and container orchestration services.Strong experience leading devops teams with demonstratable understanding of associated best practices for code management, continuous integration, and deployment strategies.Experience and knowledge of data governance considerations including quality, privacy, security associated implications for data product development and consumption.A passion for quality and continuous improvement with an owners mindset.Ability to work effectively as part of a team, group and cultureAbility to navigate ambiguity and work in agile ways.

Responsibilities:Define digital strategy, as an element of the overall marketing strategy and plan, follow up on execution in marketsDeploy digital maturity roadmap, KPIs and dashboardDeploy digital 360 user journey, segmentation based on behavior signals, and implement user experience innovation to drive business goalsApplication governance (social, web, analytics, rating and review, capability, etc.)Participate in agency meetings. Ensure their deliverables are on-time, on-brief and within budget Synergize digital agencies in market, with particular focus on remuneration model and value for moneyIn charge of digital budget managementLead eCommerce marketing planning and joint business plan with strategic partnersLead paid media transformation, improve media process and capabilityLead CRM and omni-channel marketing with personalized experienceProvide guidance on commercial launch and always-on digital campaignsRequirements:Passionate about delivering simply outstanding digital consumer experiences.Extensive experience in digital marketing in social media, paid media, web user experience, digital campaign, consumer lifecycle management.Experience in working with ecommerce key players such as Lazada, Amazon, etc.Strong project management skills with the ability to lead multiple complex projects in a fast-paced, deadline-driven environment with multiple stakeholders.Ability to think in a creative and strategic way, but adept at delivering operationally.Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels across regions and functions.Ability to learn fast and adapt well in unfamiliar situations.Strong analytical skills and data-driven thinking. Proven practical experience in applying digital testing/experimentation methodologies and optimization strategies.Qualification:University degree in Marketing/Digital Marketing or related area8+ year professional experience in digital marketing experienceFluent in English (oral & written)

Role Description:The Head of Freight Forwarding Commercial SSA is responsible for developing the business within assigned industry verticals in SSA, focusing on new customers, geographic development, and Freight Forwarding sales activities across the SSA Region.This role will involve leading the creation of trade lane strategies and products, leveraging Freight Forwarding and other relevant capabilities in the Region, and developing specific products to enhance trade through key assets and capabilities in the Region. This role will foster design build and integrate products and solutions that bring Africa to the world to Africa.Responsible for integrating sales and operations planning for accurate strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact.Collaboration and integration with Regional and Global business development teams will be key, and the role will require strong focus on innovation, customer satisfaction, team leadership and managing key strategic Regional accounts.In addition he/she will be tasked with maintaining and growing the existing book of business for the defined regional accounts through successful contract renewal strategies and addressing scope change opportunities commercially within the existing business. Responsibilities:Lead the creation, implementation, and oversight of a comprehensive business development and sales strategy for the Freight Forwarding capability for our client. This includes identifying new market opportunities, cultivating customer relationships, and driving sales growth to achieve and exceed revenue targets. Ensure strategic alignment with organizational goals and maintain a competitive edge in the market through innovative solutions and effective execution.Lead the development and implementation of trade lane strategies and products, and ensure multiple regional interactions and integration. Oversee the discovery, planning, and execution of these strategies and creating, defining, and monitoring key initiatives.Ensure that external regions are aligned to the trade lane strategies and multi-regional trade lane teams are established to drive aligned outcomes.Design and develop solutions for products that enable increased trade across the Region, and deploy sales teams and/or industry vertical solution teams accordingly.Develop strategies and solutions that enable FF to become the integrating capability across both regions and capabilities within regions – measurement of share of wallet captured for FF customers must increase 9through the development of cross selling strategies)Integrate sales and operations planning within the SSA Freight Forwarding capability, and also with the broader SSA commercial and global commercial teams to ensure we drive the SSA end-to-end strategy and optimise the sales teams that we have in place.Oversee the accurate and timely reporting of business development and sales performance metrics. This includes preparing regular reports, analyzing data to identify trends, and providing actionable recommendations to sales teams and other stakeholders to inform strategic and operational decision-making and ensure alignment with business objectives.Oversee and provide guidance to branch level sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives. Drive cross- functional teamwork to enhance market penetration, customer satisfaction, and revenue growth.Act as the Develop and distribute a monthly trade lane pack containing critical insights for the sales team.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Act as custodian for SSA trade lane data and ensure the accuracy and relevance of data through regular maintenance and updates to support informed strategic decision-making. Develop and distribute a monthly trade lane pack containing critical insights for relevant stakeholders and sales teams.Meet and exceed financial growth targets for the assigned industry verticals, countries and expand our geographic and solutions offering footprint with these accounts across our client's service portfolio.Identify and develop relationships with key decision makers at all levels within a customer.Maintain understanding of customers’ expectations relative to operational solutions, costs and results.Understand the customer's business (strategically, operationally, financially).Understand the customer's buying process and identify all influences, intimately understanding their requirements.Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win.Coordinate RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations.Follow the internal commercial process, procedures and thresholds.Support commercial, pricing and freight desk functions.Partners with colleagues in other regions on broader opportunities for select customers.Lead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with policies and proceduresDrive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Lead the our client's Technology agenda, including key digital projects such as defining and supporting the implementation of best-in-class commercial/sales processes and systems (e.g. CRM – Customer Relationship Management, etc.).Ensure, contribute and manage the implementation of continuous improvement, health, safety and sustainability best practice projects relevant to the Commercial capability.Interpret and ensure compliance to relevant regulatory requirements.Requirements:QUALIFICATIONSBachelor’s degree or equivalent in business administration for Freight Forwarding and LogisticsProven track record of having consistently achieved on a sales quota at a relevant scale EXPERIENCEHave a minimum of 8 years’ experience within the transport, logistics, or freight forwarding industry, or similar service industrySignificant sales experience • Leading and managing a teamWork experience in Africa for at least 5 yearsExperience in Freight Forwarding Industry across multiple verticalsExposure to and working knowledge of all facets of contractual requirements SKILLSBusiness Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trends. In-depth understanding of the freight forwarding and logistics industry, including knowledge of international trade regulations, shipping practices, and market dynamics.Strategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision- makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. • Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality - You consider and protect the confidentiality of company data at ALL times.IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel and PowerPoint.Flexibility to travel - You are ready to travel between 40 - 50% of the time. Languages - You speak and write fluent English – additional languages are a bonus. 

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets.The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

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40 cultural transformation Jobs found

Digital Delivery and Innovation Lead

AI Lead

Data Engineer (Informatica)

Decoupling Architect

Enterprise Architect

Data Engineer Lead - Python and PySpark

Data Engineer / Senior / Supervisor

Digital Manager

Head of Commercial – Freight Forwarding

Head of Commercial Business Development & Sales (Sub Region)

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Skills

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40 cultural transformation Jobs found

Digital Delivery and Innovation Lead

AI Lead

Data Engineer (Informatica)

Decoupling Architect

Enterprise Architect

Data Engineer Lead - Python and PySpark

Data Engineer / Senior / Supervisor

Digital Manager

Head of Commercial – Freight Forwarding

Head of Commercial Business Development & Sales (Sub Region)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.