Bi-Lingual HR Generalist

Senior Product Development Manager

Business Development Manager – Partner Business

Supply & Inventory Planner

Strategy & Business Development Manager

Senior Account Manager

Purchasing Manager

Technical Program Manager

Internal Control Manager

Customer Account Manager

Responsibilities: <ul><li>Incorporate best practices in developing, implementing, and executing processes related to recruiting, onboarding, policy administration, employee relations, performance management, payroll and benefits administration, employee development, and regulatory compliance, primarily for the Operations division.</li><li>Support performance management life cycle to include goal setting, mid-year, and annual performance reviews.</li><li>Consult with employees and plant leadership to raise and resolve minor workplace issues. Regularly assess the plant climate and employee engagement.</li><li>Make recommendations to improve and ensure a vibrant culture and good work environment.</li><li>Administrative HR duties include answering general employee questions, maintaining employee files, data entry, managing job descriptions, unemployment claims, employment verifications, and creating KPI dashboards/reports.</li><li>Respond to employee HR-related questions regarding benefits, paychecks, leave of absence, PTO, etc.&nbsp;</li><li>Coordinate onboarding for new employees, including temporary plant employees.</li><li>Create and conduct HR-related presentations such as supervisor training, Code of Conduct training, goal setting, and new hire orientation.</li><li>Led the Leave Administrative Process for our client regarding FMLA, Worker’s Comp, Personal leaves, military leaves, STD, and LTD; initiated leave cases and serve as a liaison between the company, employee, and our third-party leave administrator.</li><li>Assists with recruiting functions such as scheduling interviews, reviewing job openings, and reviewing resumes with hiring managers.</li><li>Reviews, maintains, and inputs employee data into UKG and runs regular reports to validate data entered into the system.</li></ul> Requirements: <ul><li>Minimum of five years of recent work experience as an HR Generalist, including two years in a manufacturing environment working with an hourly population</li><li>Strong knowledge of FMLA and workers comp laws</li><li>Bilingual fluency (English and Spanish) - Ability to read, write and speak</li><li>Proficient in PC skills, including Word, Excel, and PowerPoint</li><li>Ability to travel as needed to support business client groups (Approximately 25% domestic travel, which may require overnight stays)</li></ul> Education: <ul><li>BS or BA degree in human resources, business, or related field</li></ul>

Responsibilities: <ul><li>Lead and manage a team of product managers within a specific product category to execute business growth objectives and align on strategic positioning</li><li>Own product life cycles, including road maps, line reviews, SWOT, and SKU harmonization/rationalization</li><li>Execute product development initiatives. Develop product specifications, timelines, and financial models detailing CAPEX, ROI, etc., for crucial product activities</li><li>Collaborate with sales, marketing, and contractors to develop, ideate, and execute product initiatives that drive differentiation and additional sales</li><li>Collaborate with marketing to commercialize new products and optimize our client brand, product, and packaging position</li><li>Work with engineering, purchasing, and manufacturing to optimize the product offering</li><li>Evaluate Intellectual Property to identify and execute IP strategies</li><li>Align strategy and deliverables within the Product Strategy and Management team</li></ul> Requirements: <ul><li>Bachelor’s degree in marketing, business administration, or a related degree</li><li>5+ years working in a Product Marketing or Product Management role, with a passion for customer experience and an ability to demonstrate a proven track record of identifying new opportunities or solving pain points based on customer insight and data.</li><li>1+ years working in a people manager role (handling crucial conversations, performance management, etc)</li><li>Proficient in Microsoft 365, specifically Microsoft Excel, Word, PowerPoint, and Teams</li><li>Must be available for at least 20% of travel</li></ul>

Responsibilities: <ul><li>Scout opportunities to In-license and/or acquire clients (products) in India to run the businesses profitably with P&amp;L assessment.</li><li>Building business proposals, market evaluation, sales forecasting, pricing strategies, go-to market plan ensuring mutual income growth.</li><li>Search &amp; close contract sales &amp; marketing business opportunities generating revenue with help of head of partner business.</li><li>Capability to build a team of Project Managers &amp; training field personnel and handholding of end-users (wherever needed).</li><li>End-to-end development and delivery of new business pitches and presentations leading to bottom-line improvement.&nbsp;&nbsp;&nbsp;</li><li>Verifying the assumptions for products being evaluated by meeting KOLs.</li><li>Preparing evaluation report based on feedback.</li></ul> Requirements: <ul><li>Preferably MBA else Bachelor Degree with around 10+ years of relevant experience in B2B Business development from Pharma / Personal care / Healthcare / Medical services industry.</li><li>Proven track record of generating new business leads, work on new business leads, project management.</li><li>Proficiency in MS Office / CRM software / Power point presentation and data analysis.</li><li>Communication and negotiation skills.</li><li>Time management and planning skill.</li><li>Therapeutic &amp; Market knowledge.</li><li>Ability to build rapport.</li><li>Proficiency in English.</li></ul>

Responsibilities: <ul><li>Contribute to the SIOP by preparing and leading the end-to-end Supply Reviews. Proactively identifying manufacturing supply risks working collaboratively with key stakeholders to propose mitigation plan.</li><li>Define, plan, update, and ensure compliance of Replenishment Strategy &amp; Supply Chain Parameters (stocking policy, safety stock, forecast upload and consumption rules, reorder point, ramp up/down linked to strategic inventory and anticipation stocks, lead-time, lot size) &amp; ensure master data consistency to achieve expected customer service while optimizing the health &amp; level of inventory.</li><li>Identify Circular Supply Chain opportunities (rebalance, promotion, re-use, re-distribute, repair, recycle) &amp; ensure execution in collaboration with flow controllers.</li><li>Plan &amp; ensure inventory ramp up / down linked to strategic inventory, industrial transfers, commercial event, new product introduction, and end of life.</li><li>Requires a strong leadership and a global understanding of the end-to-end supply chain planning processes to bring a positive customer impact through optimized inventory projections and supply risk mitigation.</li></ul> Requirements: <ul><li>Degree /Diploma in Business, Supply Chain, Industrial Engineering or equivalent</li><li>SAP (or other ERP software) – 1-2 years</li><li>SAP Integrated Business Planning software (or other demand planning software) – 1-2 years</li><li>Understanding of MRP – 1-2 years</li><li>Planning and experience in Demand Forecasting – 1-2 years</li><li>Understanding of S&amp;OP – 1-2 years</li><li>Experience with data management, reporting, and analysis using tools at least using Excel VLOOKUP, Pivot, IF, and mathematical functions</li><li>Experience with SAP Integrated Business Planning Supply software (optional)</li><li>Excellent analytical and problem-solving skills, with a keen attention to detail. Needs to be detail-oriented with given importance to accuracy</li><li>Strong verbal communication and interpersonal skills, with the ability to collaborate effectively and confidently with cross-functional global teams and stakeholders</li><li>Ability to work in a fast-paced and dynamic environment, managing multiple priorities and following drumbeats and deadlines effectively</li></ul>

Responsibilities: <ul><li>Own our clients strategy for the Focus Application – develop “where to play” and “how to win” plans by combining market and customer insights with knowledge of our clients product and go-to-market strengths.</li><li>Enhance application knowledge of our clients sales, product management, and engineering team members through Voice of Customer initiatives and market research. Disseminate insights widely in the company through engagement with stakeholders and creation of reusable training content.</li><li>Co-own (with sales) the customer strategy and revenue / new opportunity pipeline within the focus application. Drive pipeline growth in partnership with sales and marketing teams, through effective value proposition development and communication, and sales coverage planning and optimization.</li><li>Maximize opportunity pipeline conversion by participating in pipeline reviews, providing input into our clients major project proposals and quotes to enhance win rates, and supporting sales and product management team members with customer presentations for major opportunities.</li><li>Generate ideas for enhancing our clients value proposition in the target application through Product Portfolio expansion.</li><li>Partner with Product Management and Engineering teams on portfolio expansion through New Product Introduction, Strategic Partnerships, or Acquisitions</li><li>Plan and execute external and internal ideation/innovation workshops to enhance application-specific product roadmaps.</li><li>Partner with marketing communications team to develop and execute ideas that position our client as a leader and trusted advisor to customers, through content such as whitepapers, webinars, tradeshows, and other technical marketing content.</li><li>Generate market knowledge and insights, including products, competitors, market trends, technology roadmaps and regulations.</li><li>Keep key stakeholders, including executive management, updated on these trends on an ongoing basis. Use the insights to develop actionable growth and market share expansion plans.</li><li>Be the “champion” for the focus application. Be the recognized “expert” and “leader” who sets the direction, and makes things happen to win in the focus application.</li><li>Deliver growth plans that cover both strategic (setting the long-term trajectory) and tactical (translating into 6-12 months action plans) horizons. Lead the implementation and execution of those plans.</li><li>Work closely with leadership to ensure that application plans are aligned with regional commercial plans, sales planning and our clients strategic objectives / key initiatives.</li></ul> Key objectives <ul><li>Strategic projects to win in the focus application, including application roadmaps and plans for portfolio expansion into product adjacencies through partnerships / acquisitions.</li><li>Number and quality of joint product &amp; technology roadmaps with leading customers.</li><li>Commercial pipeline, and conversion.</li><li>Long-term revenue growth above the market growth rate.</li></ul> Requirements: <ul><li>Minimum 10+ years of experience in strategy, industry marketing, or product management role in relevant industries. Deep knowledge and expertise in one or more of the focus applications.</li><li>Bachelor’s degree in business, science or Engineering from a leading institution is required.</li><li>Demonstrated success with key marketing processes (e.g. market segmentation, strategic planning, competitive analysis, market research, new product development and launch, strategic marketing etc.)</li><li>Strong teamwork and leadership skills – success in delivering results in cross-functional, non-hierarchical, and cross-cultural environments. Ability to work effectively with and influence individuals at all organization levels.</li><li>Substantial project management experience in large, complex, global organizations.</li><li>Strong oral and written communication skills – ability to convey messages concisely in both text format and presentation format to busy executives.</li><li>Willingness to travel (up to 20%) to our clients locations, attending industry conferences, visiting customers etc.</li><li>Professional working proficiency in English required.</li></ul>

Job Overview: <ul><li>The Americas Sales/Account Manager (SAM) is responsible for promoting the IVD Business Unit products and services.&nbsp;</li><li>This position is responsible for developing and executing an account target plan which delivers profitable growth, by leveraging the full range of IVD Services, Products and Core Competencies.&nbsp;&nbsp;</li><li>The Sales/Account Manager serves as the primary interface with customers while collaborating with internal teams to achieve customer satisfaction and the goals of the business unit.</li><li>The SAM drives the growth objectives in our key segments of microfluidic consumables including IVD Point of Care / Point of Need, Cell Analysis, NGS and other key Life Science Applications (e.g. Cell Therapies) while identifying new areas of opportunity.&nbsp;</li><li>Partnering with marketing to identify and target customer organizations to develop new sales leads and opportunities.&nbsp;&nbsp;</li><li>Aligning with NPD Engineering to generate winning value proposition proposals to grow the business and meet or exceed FY targets.</li><li>This position has principal sales responsibilities in the Americas, helping the EMEA team, if necessary, on UK and Ireland Markets.&nbsp;</li><li>Reports to the Global Director of NPD Commercial.</li></ul> Responsibilities: <ul><li>Function as a principal point of contact and support to customers for product development and manufacturing fulfillment activities from the discovery phase into manufacturing and support a successful ongoing relationship with our customer through proactive account management.</li><li>Develop proposals and quotations structured to satisfy the organization’s revenue and profit objectives by collaborating with Engineering, Operations, Project Management, Quality and Finance. Manage assigned customer accounts for new projects and follow up ongoing projects activities.</li><li>Maintain or increase customer satisfaction by delivering extraordinary customer experience including collaborating with Department Heads to monitor and improve the overall customer experience.</li><li>Promote sales actions to keep and win new business, finding opportunities to cross-sell capabilities, e.g., Clinical Regulatory services. Participate in industry trade exhibitions and visit customer sites as necessary. Contribute to and align with Marketing programs.</li><li>Contribute to forecast accuracy and budget preparation.</li><li>Document activities and opportunities via Salesforce to maintain a current and accurate depiction of the sales funnel.</li><li>Maintain a high level of awareness about IVD/Microfluidic trends and competitive activity.</li></ul> Accountable: <ul><li>FY sales revenues / margins supporting growth targets and supporting OPS, Technical teams</li><li>Prospecting of new accounts and new Opportunities in existing accounts and region, promoting cross-selling activities</li><li>Quoting process – Scoring OPS Opportunities, moving proposals to a winning outcome</li><li>Preparation of new proposals and those requiring modification with Commercial NPD, TTM &amp; Op’s Team engagement</li><li>Input and management of Forecast</li><li>Managing issues that may arise from time to time with accounts pertaining to Quality, Delivery or other customer satisfaction situations.</li></ul> Consulted: <ul><li>Refine IVD ‘Go to Market’ strategy with Commercial Team</li><li>IVD Industry Segmentation and priorities with Commercial Team</li><li>Lead Generation process with MKT e.g. Digital and fairs</li><li>Liaise with MKT and Commercial Team to define marketing channels and content.</li></ul> Informed: <ul><li>Global Sales strategy (By Global Commercial Head)</li><li>NPD/OPS Program evolution vs commercial expectations of the customer (bi-weekly basics by PMs and/or customer iterations)</li><li>Capacity / Bandwidth / Execution of the programs (by PMO and Global Operations)</li><li>Marketing KPI (by MKT Head)</li></ul> Requirements: <ul><li>Bachelors Degree required</li><li>10 years of experience in the bioscience field</li><li>5 years of experience in consumable manufacturing for life sciences</li><li class="ql-align-justify">3 years of experience working with contract development services</li></ul>

Role Description: <ul><li>As the Purchasing Manager, you will be responsible for overseeing the procurement of various indirect categories critical to the success of our business.</li><li>The key sourcing categories for this role include marketing, media, retail, logistics, and other services.</li></ul> Responsibilities: <ul><li>Drive the development and implementation of sourcing strategies for the key procurement categories in close collaboration with local and regional stakeholders to achieve cost savings, process efficiencies, and supplier performance improvements.</li><li>Lead, mentor, and manage a team of procurement professionals to ensure their continued growth and the success of the Indirect Procurement function.</li><li>Develop deep knowledge of purchasing needs, expectations, priorities, and goals of companywide stakeholders to drive relevant and cost-effective purchasing solutions.</li><li>Drive sustainability initiatives within “L’Oréal For The Future” sustainability program in the procurement process, considering eco-friendly and ethical sourcing practices.</li><li>Participate in the company budget creation by identifying and quantifying purchasing savings.&nbsp;&nbsp;</li><li>Ensure compliance with company policies and industry standards in all procurement activities.</li><li>Build and effectively maintain relationships within all organizational levels, including the C-Suite and assure alignment between business priorities and achievement of overall savings targets</li><li>Collaborate with suppliers to negotiate favorable terms and establish long-term partnerships that drive value and innovation.</li><li>Continuously monitor market trends, supplier capabilities, and industry best practices to stay at the forefront of indirect procurement excellence.</li></ul> Requirements: <ul><li>Minimum of 10 years of experience in sourcing, with a minimum of 3 years in Indirect Sourcing within FMCG sector.</li><li>Proven track record in team management, demonstrating the ability to lead, coach, and develop a high-performing procurement team.</li><li>Strong ability to build and maintain effective relationships with stakeholders both up and down the organization, showcasing exceptional interpersonal and communication skills.</li><li>Adept at influencing decision-makers without direct authority, while effectively managing vendor relationships.</li><li>Experience and ownership of the sourcing budget process and accountability for delivery.</li><li>In-depth knowledge of industry standards and best practices for indirect procurement, including market dynamics and supplier management.</li><li>Exceptional negotiation skills and experience in contract management.</li><li>Experience in project management and change management and oriented towards the user experience.</li><li>Bachelors degree in a related field; a relevant professional certification is a plus.</li><li>Strong analytical skills and proficiency in procurement software and tools.</li><li>Endless curiosity and ability to work in an ever changing &amp; demanding environment.</li><li class="ql-align-justify">Demonstrated commitment to sustainability and ethical sourcing practices.</li></ul>

Responsibilities: <ul><li>Leverage structured new product development process and stage gate frameworks to lead project activities from initial research &amp; development throughout the entire project development lifecycle.</li><li>Work closely with internal global cross-functional engineering teams and subject matter experts as well as external technical partners such as design houses and fab/foundry partners to plan and develop project scope, deliverables, required resources, detailed work breakdown structure, project budget, costing analysis, risk mitigation plans and project timing.</li><li>Keep projects on track and ensure timely completion within the defined scope, accountable for successfully meeting or exceeding commitments on product performance, product cost, cycle time, project cost and quality.</li><li>Work in conjunction with Engineering, Product Management, Business Development, Manufacturing, Quality, Purchasing, Finance and Sales</li><li>Conduct regular frequency of project meetings, maintain action RAIL, document all information and ensure meeting minutes and all data and information is appropriately shared.</li><li>Regularly publish progress status reports to leadership and stakeholders highlighting achievements, milestone deliveries and associated metrics</li><li>Proactively communicate escalations around challenges, gaps, support required and resource needs to quickly address issues before they impede successful delivery of the program.</li><li>Understand, track and articulate issues / risks / action items; work with responsible owners to address the items on a timely basis; update the appropriate stakeholders as needed.</li><li>Continuous risk assessment and problem resolution; apply change management, risk management and resource management best practices.</li><li>Constantly assess what is working, what is not working, identify areas for improvement and consistently drive continuous improvement</li></ul> Requirements: <ul><li>Bachelors Degree in technical discipline (Electrical Engineering, Electronics, Integrated Circuit Design, Physics or Equivalent)</li><li>12+ years of technical project management experience including full lifecycle developments (initial research &amp; development though series launch) with automotive electronics, integrated circuits, and sensors</li><li>Experience in all aspects of the design, development and deployment of ICs and Mixed Signal ASICs … System Specification, Architectural Design, Analog &amp; Digital Design, Functional Verification, Circuit Design &amp; Synthesis, Mixed-Signal Verification, Physical Design, Physical Verification &amp; Signoff, Fabrication, Packaging &amp; Test, Qualification &amp; Release</li><li>Experience with supplier management and working with external technical partners such as design houses and fab/foundry partners, conducting regular design reviews, process &amp; product audits, quality reviews, etc.</li><li>Experience with requirements definition, defining project scope and managing scope creep, identifying and mitigating risks, identifying and managing critical dependencies.</li><li>Experience leading global technology and product development teams in a cross-functional, multi-site environment to deliver projects with multiple dependencies and constraints.</li><li>Exceptional fluency in English</li><li>Excellent verbal and written communication skills and the ability to interact professionally with leadership, stakeholders, cross functional teams (engineering, product management, manufacturing, quality, purchasing, finance, sales) and subject matter experts.</li><li>Exceptional analytical, critical thinking, and problem-solving skills and ability to make decisions when presented with a series of challenges, conflicts and constraints.</li><li>Ability to drive to big picture goals and milestones while valuing and maintaining strong attention to the details.</li><li>Willingness to travel as required, ~25%</li></ul>

Responsibilities: Risk Assessment and Control Design: <ul><li>Work with the Teams to develop sustainable policies and procedures to ensure compliance with local laws and Group referentials, strengthen internal controls and promote standardization of processes.&nbsp;</li><li>Leads the yearly Internal Control self-assessment campaign (SMART).&nbsp;</li><li>Identify the main control gaps and business partner with the process owners to formulate pragmatic, practical solutions and recommendations.&nbsp;</li><li>Defines and manages the Entity’s Internal Control roadmap.&nbsp;</li></ul> Testing and Monitoring: <ul><li>Review supporting documents submitted by process owners, challenge declarations/ratings and performs substantive tests to validate the accuracy of process owners’ self-assessments.&nbsp;</li><li>Perform routine checks as an independent reviewer of business processes to ensure the continuous operating effectiveness of key controls.&nbsp;</li><li>Document test findings and work with process owners to develop remediation plans for identified control deficiencies.&nbsp;</li></ul> Reporting and Communication: <ul><li>Prepare clear and concise presentations for senior management and relevant stakeholders on the status of internal controls, identified risks and remediation efforts.&nbsp;</li><li>Communicate and business partner effectively with all process owners to provide guidance on control implementations and improvements.&nbsp;</li></ul> Continuous Improvement: <ul><li>Identify and implement process improvements to enhance the efficiency and effectiveness of the internal control environment.&nbsp;</li><li>Actively contribute to process continuous improvement initiatives.&nbsp;</li></ul> Training and Support: <ul><li>Leverage the Group tools and referentials (e.g., charters, standards, and systems) to provide insights on critical issues to be taken in consideration.&nbsp;</li><li>Provide training and guidance to employees on internal control concepts, policies, and procedures.&nbsp;</li><li>Promote and activate a strong internal control culture across the Entity.&nbsp;</li><li>Shares initiatives with Group and Zone Internal Control Departments.&nbsp;</li></ul> Requirements: <ul><li>8+ years of relevant experience in financial or business roles with a focus on internal control, process reviews/improvement (e.g., Internal Control, Internal Audit, or a similar role).&nbsp;</li><li>Experience with Enterprise Risk Management would be an added advantage.</li><li>Strong analytical and problem-solving skills.&nbsp;</li><li>Excellent stakeholder management, communication, and interpersonal skills, with the ability to build relationships and influence all levels in the Entity.&nbsp;</li><li>Systems oriented. Knowledge of SAP and proficient in Microsoft Office Suite is a plus.&nbsp;</li><li>Able to work independently and possesses a strong sense of responsibility and ownership</li></ul>

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

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103 contract reviews Jobs found

Bi-Lingual HR Generalist

Senior Product Development Manager

Business Development Manager – Partner Business

Supply & Inventory Planner

Strategy & Business Development Manager

Senior Account Manager

Purchasing Manager

Technical Program Manager

Internal Control Manager

Customer Account Manager

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103 contract reviews Jobs found

Bi-Lingual HR Generalist

Senior Product Development Manager

Business Development Manager – Partner Business

Supply & Inventory Planner

Strategy & Business Development Manager

Senior Account Manager

Purchasing Manager

Technical Program Manager

Internal Control Manager

Customer Account Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.