Recruitment Sr Consultant/Consultant

Consultant/ Senior Consultant/ Principal Consultant Talent Acquisition

Decoupling Architect

Customer Experience Manager

AVP Delivery Infrastructure

ServiceNow Consultant

Account Executive

Data Scientist- AI Architect

Customer Service Assistant Manager

Head of Commercial – Freight  Forwarding

About the company: <ul><li>We specialized in global talent research, insight, and pipelining with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India.</li><li>Our international reach has helped us to understand and penetrate niche markets at a global level.&nbsp;</li><li>In addition to this, our service is also extended to complement our client’s in-house research.&nbsp;</li></ul> Responsibilities:&nbsp; <ul><li>Manage the recruitment process end to end</li><li>Keep an overview of our recruitment needs via regular meetings with our Hiring Managers</li><li>Verify job descriptions with the hiring manager and design interview questions that reflect the position’s requirements and attract talents to the company</li><li>Determining selection criteria for the open positions, in line with the organization’s-culture and strategy</li><li>Sourcing of potential candidates through different sourcing channels</li><li>Screening of potential candidates and planning interviews and assessments</li><li>Run regular updates to hiring managers</li><li>Engaging with Senior Stakeholders</li><li>Organize and lead feedback sessions and coordinate the hiring decision</li><li>Propose employment offers in line with the client guidelines</li><li>Ensure that the recruitment process is efficient, effective, and equitable</li><li>Foster long-term relationships with candidates</li></ul>&nbsp;Requirements: <ul><li>2 to 5 years of experience in Talent Acquisition/recruitment</li><li>Must hold English &amp; Mandarin language proficiency</li><li>Experience in hiring for IT and Non- IT positions</li><li>Able to perform as an individual contributor and be hands-on</li><li>Should have a recognized Master’s / Bachelor’s degree</li><li>Well versed in social media, resume databases and professional networks</li><li>Hands-on experience with full-cycle recruiting using interview techniques</li><li>Good interpersonal and influencing skills.</li><li>Has the ability to engage senior stakeholders</li><li>Growth mindset and learning agility</li><li>Has a strong passion and desire to make a difference</li></ul>

Responsibilities&nbsp; <ul><li>Manage the recruitment process end to end.</li><li>Keep an overview of our recruitment needs via regular meetings with our Hiring Managers.</li><li>Verify job descriptions with the hiring manager and design interview questions that reflect the position’s requirements and attract talents to the company.</li><li>Determining selection criteria for the open positions, in line with the organization’s-culture and strategy.</li><li>Sourcing of potential candidates through different sourcing channels.</li><li>Screening of potential candidates and planning interviews and assessments.</li><li>Run regular updates to hiring managers.</li><li>Engaging with Senior Stakeholders&nbsp;.</li><li>Organize and lead feedback sessions and coordinate the hiring decision.</li><li>Propose employment offers in line with the client guidelines.</li><li>Ensure that the recruitment process is efficient, effective, and equitable.</li><li>Foster long-term relationships with candidates.</li></ul> Requirements&nbsp; <ul><li>6 to 15 years of experience in Talent Acquisition.&nbsp;</li><li>Must hold English &amp; Mandarin language proficiency.</li><li>Experience in hiring for IT and Non- IT positions&nbsp;.</li><li>Able to perform as an individual contributor and be hands-on.</li><li>Should have a recognized Master’s / Bachelor’s degree.</li><li>Well versed in social media, resume databases and professional networks.</li><li>Hands-on experience with full-cycle recruiting using interview techniques.</li><li>Good interpersonal and influencing skills.&nbsp;</li><li>Has the ability to engage senior stakeholders.</li><li>Growth mindset and learning agility.</li><li>Has a strong passion and desire to make a difference.</li></ul>

Responsibilities: <ul><li>Experience &amp; knowledge with Digital commerce, Hyper personalization, connected experience and able to articulate new systems around the theme.</li><li>Able to understand the downstream business process which stitches the technology and platforms for a new age Airline solution</li><li>Completely understands concept of Cloud Native, on ground journey to cloud success deliveries carried out, Scaled Enterprise Integrations done for larger transformation and consolidation systems for multiple organizations</li><li>Experience in orchestrating the solution shape up of large-scale processing and business services projects</li><li>Create business arch models that reflect client strategies and goals to cover the entire digital transformation journeys in IT landscape</li><li>Find ways in which to improve client IT departments functions to support client future goals mainly for all the digital platform landscape covering, Interactive, Mobility, Integrations Cloud systems</li><li>Deliver Technical Specifications end to end.</li><li>Design custom development solution that meet customer requirements</li><li>Progress through full development lifecycle for custom solution</li><li>Strong collaboration with team software engineer consultants onshore &amp; offshore</li><li>Deploy new solutions to production environments</li><li>Innovate on new ideas to solve customer needs &amp; assist to market internally new solutions</li><li>Provide project estimates and timelines to drive new business</li></ul> Requirements: <ul><li>Experience &amp; knowledge with Azure Cloud platforms. Strong Cloud Native knowledge</li><li>Good understanding of Amadeus reservation, ticketing, payment and loyalty solutions</li><li>Able to explore Amadeus core capabilities and enhance via orchestration with 3rd party partner services</li><li>Good experience in working with Payment aggregators</li><li>Experience &amp; knowledge with Web Analytics or Digital Marketing, Deep Understanding is must</li><li>Experience &amp; knowledge with FED frameworks like Angular, Native mobile mainly from Design aspects</li><li>Experience &amp; knowledge with Digital Integration / API Middleware platforms. Strong in Integration Architecture concepts</li><li>Experience &amp; knowledge with GenAI, ML/AI. Good to have knowledge</li><li>Experience &amp; knowledge with Customer Data Platform (CDP). Any tool knowledge</li><li>Experience as an enterprise technical or engineer consultant</li></ul>

Responsibilities: <ul><li>Responsible for setting the strategy and operating a world class Command Center for our customers experience across all digital channels.</li><li>Manage a team of initially 4 operations specialists.\</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels</li><li>Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience</li><li>Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders</li></ul> Requirements: <ul><li>Experience in working for large organizations and handling complex projects</li><li>For measuring the performance and satisfaction of our customers and users, using various tools and methods such as surveys, feedback, analytics, and social media and configure the experience tracking toolset</li><li>A minimum of a Bachelor’s degree in business administration, marketing, business management, communications, or a related field is beneficial but not required (a Master’s degree is preferred)</li><li>Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP), are advantageous to show a commitment to the field and continuous learning</li></ul>

Responsibilities:Manage and mentor a team of network engineers to provide daily operational network technical supportManage network-related projects from initiation to implementation as well as getting project signoffs from Customer’s stakeholders for project closureManage Customer’s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors and/or service providersEnsure full compliance with SLAs, IT policies and audit requirements, and provide support to all audit activitiesProvide cross-functional support to other business units whenever a need arisesOversee all aspects of network service delivery including but not limited to maintenance of network design, architecture and security, network device/service availability, configuration, capacity, patch management and problem management, technology refresh etc.Manage the following technologies:Cisco routing and switchingCisco SD-WAN and Cisco ISEZscalerFirewall – Palo AltoCisco WirelessAct as escalation point and lead on any network-related incident triage call together with internal stakeholders, customers, and external vendors/service providersParticipate in planning, design, preparation, and network implementation for supporting Customer’s major eventsWork closely with third party vendor, Customer’s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer’s POC initiatives.Requirements:Degree holder13 years of experience in managing network operations including stakeholder managementExperience in previous roles of similar capacity in a client-servicing environment, handling enterprise network routing, switching and wireless technologyProficient in Cisco SD-WAN/ISEProficient in Palo Alto

Responsibilities:Strong functional knowledge and implementation experience of ITSM , ITOM (CMDB, Discovery, Event management),ITAM, GRC modules.Design, develop, and implement custom ServiceNow applications and solutions.Develop and configure ServiceNow modules such as Incident, Problem, Change, Service Catalog, Knowledge Management, and CMDB.Create and manage workflows, UI policies, business rules, UI actions, and client scripts.Integrate ServiceNow with external systems via APIs, web services, and other technologies.Perform day-to-day administration of the ServiceNow platform, including upgrades, patching, and system maintenance.Troubleshoot and resolve issues related to the ServiceNow platform.Work closely with business stakeholders to gather and analyze requirements.Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.Implement ServiceNow best practices for development and administration.Maintain comprehensive documentation for system configurations, processes, and procedures.Requirements: Bachelor’s Degree in Computer Science, Information Technology or related field.8+ years of experience in ServiceNow development and administration.Strong functional knowledge and implementation experience of ITSM , ITOM (CMDB, Discovery, Event management),ITAM, GRC modules is mandatoryStrong communication and interpersonal skills.Experience with Java Script, Flow Designer, Orderguide.

Role Description: Your role is to develop and manage a portfolio of assigned clients (B2B) within a specific geographical area in this sales role.As an Account Executive, you will not only have sales targets to achieve but a book of business to support so organizational skills need to be at an exceptional level.Responsibilities:Prospect and develop new potential client relationships to gain new business.Analyze customer needs and present our partners solutions/services.Prepare bids/Customized pricing.Retain and grow existing customer portfolio.Collaborate strongly with other internal stakeholders/functions to support driving results.Requirements:Strong Communication skillsTarget drivenOrganizational skillsAgility & ResilienceWhat You’ll Get:You will receive a competitive basic salary.A company pension scheme, holiday pay, discounts at major retailers (e.g. Apple, cinemas) and attractions (e.g. Alton Towers, The London Eye) and many more benefitsIndustry-leading trainingPromotion from within policyPrivate healthcare (AXA) for employee. Additional family cover can be arranged at a costLife AssuranceEmployee Assistance ProgramPackage & Benefits:Working in an international working environment with many career opportunities.Thanks to our 'promote-from-within' culture, you will always find new, challenging opportunities at different job levelsOngoing learning and development opportunities.

Responsibilities: As part of the Data Science organization at our client, the Generative AI team is working on digital transformation.We are developing enterprise solutions for Commercial, Technology and Operations functions. As an AI Engineer you will lead the design, development and adoption of new technology and analytics, help contribute to our AI strategy, and partner with leaders across the company.The role will involve collaborating with cross-functional teams to ensure the successful creation and roll-out of AI driven solutions.Role Type : Individual Contributor As AI Engineers you will perform work including: Design, develop, and implement systems leveraging Large Language Models (LLMs) for various applications.Prepare data, fine-tune models, and build data, analytics and ML Pipelines to support AI applicationsPerform statistical analysis and data manipulation using language models.Collaborate with business partners and key stakeholders to understand their needs and present insights and solutions.Architect and design innovative AI solutions tailored to business requirements.Utilize cloud technologies in Azure and/or AWS for deploying and managing AI models and solutions.Communicate complex technical concepts and results to non-technical audiences effectively.Contribute to the development of AI strategies and governance for the organization.Stay current with advancements in AI and machine learning technologies and apply them to solve business challenges.Lead efforts to improve enterprise adoption and proficiency in the use of AI tools Requirements:10+ years of experience in data science, AI, or a related field preferred.Proficiency in software development and statistical analysis.Experience with Large Language Models and their applications.Strong communication skills and the ability to present technical results to business stakeholders.Experience with solution architecting and design preferred.Hands-on experience with cloud platforms such as Azure and/or AWS.Proficiency in programming languages such as Python, R, or similar.Strong problem-solving skills and the ability to work independently as well as part of a team.Bachelor's in Computer Science, Mathematics, Statistics, or a similar field. Master's or Ph.D. preferred.Preferred Qualifications: Experience with large language models and supporting workflows.History of project leadership and development.Familiarity with Agile development.Experience in applications related to sales, marketing, and market research a plus. 

Responsibilities:Serve as a liaison for the customer when interacting within Customer Service as well as Sales, Commercial Operations, Distribution, Finance, and other departments.In addition, have a high-level understanding of the general processes within the departments and how they interrelate to Customer Service and impact other internal stakeholders.Provide support within Customer Service, responding to customer requests, inquiries, etc.In a compliant, expedient, and professional manner, with ability to manage or coordinate all inquiries to achieve complete resolution and full customer satisfaction.Aid in the managing and processing of orders received via various communication channels in a prompt and correct manner.Exercise full authority to perform pricing review in preparation of order entry, enter orders directly into SAP environment, and aid in maintaining a central customer database.Seek continuous process improvements to enhance department productivity and customer service performance.Investigate and resolve customer submitted claims, including but not limited to shortages, damages, overages, failure to supply.Prepare and present a variety of reports, including explanation of variances, significant trends, and recommendations for change or resolution.Preparing ad hoc service and sales related reports for internal and external customers.Work with internal teams to ensure compliance with client performance guarantees, and regulatory or accreditation standards.Assist in managing complex customer issues escalated by team members.Participate in daily, weekly and ad hoc cross-functional meetings to discuss and resolve operational and technical issues.Participate in training and follow in various SOP’s trainings (company & departmental) and perform other departmental duties as assigned.Requirements:Bachelor’s Degree from an accredited college or university and/or equivalent experience.7+ years experience in the pharmaceutical industry.7+ years experience in a Customer Service-related environment.Proficient with Microsoft Office Suite (Heavy Outlook & Excel Usage).SAP knowledge required.Controlled Product Experience preferred.Knowledge of all aspects of customer service etiquette.Ability to enter, prepare and analyze data accurately.Experience with SAP OTC TCodes.Understanding of regulatory agency requirements and how they affect our daily functions.Demonstrated ability to prioritize multiple tasks, solve complex problems, drive resolution of problems to meet deadlines, and diligence as related to details.Strong interpersonal, verbal, and written communication skills, including the ability to communicate clearly, effectively and professionally with customers and all levels of the organizationSituational analysis and independent thinking skills.Exceptional attendance required to meet ongoing departmental and customer demands.Flexibility to work in a team setting or independently, depending on needs of the department.Ability to execute projects, both individually and cross-functionally.Ability to work with minimal direction, rapidly understand the context, the task and take quick initiative to resolve problems.Strong ability to organize, prioritize, and manage time effectively.History of improving processes and increasing efficiencies.Results driven.

Role Description:The Head of Freight Forwarding Commercial SSA is responsible for developing the business within assigned industry verticals in SSA, focusing on new customers, geographic development, and Freight Forwarding sales activities across the SSA Region.This role will involve leading the creation of trade lane strategies and products, leveraging Freight Forwarding and other relevant capabilities in the Region, and developing specific products to enhance trade through key assets and capabilities in the Region. This role will foster design build and integrate products and solutions that bring Africa to the world to Africa.Responsible for integrating sales and operations planning for accurate strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact.Collaboration and integration with Regional and Global business development teams will be key, and the role will require strong focus on innovation, customer satisfaction, team leadership and managing key strategic Regional accounts.In addition he/she will be tasked with maintaining and growing the existing book of business for the defined regional accounts through successful contract renewal strategies and addressing scope change opportunities commercially within the existing business. Responsibilities:Lead the creation, implementation, and oversight of a comprehensive business development and sales strategy for the Freight Forwarding capability for our client. This includes identifying new market opportunities, cultivating customer relationships, and driving sales growth to achieve and exceed revenue targets. Ensure strategic alignment with organizational goals and maintain a competitive edge in the market through innovative solutions and effective execution.Lead the development and implementation of trade lane strategies and products, and ensure multiple regional interactions and integration. Oversee the discovery, planning, and execution of these strategies and creating, defining, and monitoring key initiatives.Ensure that external regions are aligned to the trade lane strategies and multi-regional trade lane teams are established to drive aligned outcomes.Design and develop solutions for products that enable increased trade across the Region, and deploy sales teams and/or industry vertical solution teams accordingly.Develop strategies and solutions that enable FF to become the integrating capability across both regions and capabilities within regions – measurement of share of wallet captured for FF customers must increase 9through the development of cross selling strategies)Integrate sales and operations planning within the SSA Freight Forwarding capability, and also with the broader SSA commercial and global commercial teams to ensure we drive the SSA end-to-end strategy and optimise the sales teams that we have in place.Oversee the accurate and timely reporting of business development and sales performance metrics. This includes preparing regular reports, analyzing data to identify trends, and providing actionable recommendations to sales teams and other stakeholders to inform strategic and operational decision-making and ensure alignment with business objectives.Oversee and provide guidance to branch level sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives. Drive cross- functional teamwork to enhance market penetration, customer satisfaction, and revenue growth.Act as the Develop and distribute a monthly trade lane pack containing critical insights for the sales team.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Act as custodian for SSA trade lane data and ensure the accuracy and relevance of data through regular maintenance and updates to support informed strategic decision-making. Develop and distribute a monthly trade lane pack containing critical insights for relevant stakeholders and sales teams.Meet and exceed financial growth targets for the assigned industry verticals, countries and expand our geographic and solutions offering footprint with these accounts across our client's service portfolio.Identify and develop relationships with key decision makers at all levels within a customer.Maintain understanding of customers’ expectations relative to operational solutions, costs and results.Understand the customer's business (strategically, operationally, financially).Understand the customer's buying process and identify all influences, intimately understanding their requirements.Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win.Coordinate RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations.Follow the internal commercial process, procedures and thresholds.Support commercial, pricing and freight desk functions.Partners with colleagues in other regions on broader opportunities for select customers.Lead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with policies and proceduresDrive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Lead the our client's Technology agenda, including key digital projects such as defining and supporting the implementation of best-in-class commercial/sales processes and systems (e.g. CRM – Customer Relationship Management, etc.).Ensure, contribute and manage the implementation of continuous improvement, health, safety and sustainability best practice projects relevant to the Commercial capability.Interpret and ensure compliance to relevant regulatory requirements.Requirements:QUALIFICATIONSBachelor’s degree or equivalent in business administration for Freight Forwarding and LogisticsProven track record of having consistently achieved on a sales quota at a relevant scale EXPERIENCEHave a minimum of 8 years’ experience within the transport, logistics, or freight forwarding industry, or similar service industrySignificant sales experience • Leading and managing a teamWork experience in Africa for at least 5 yearsExperience in Freight Forwarding Industry across multiple verticalsExposure to and working knowledge of all facets of contractual requirements SKILLSBusiness Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trends. In-depth understanding of the freight forwarding and logistics industry, including knowledge of international trade regulations, shipping practices, and market dynamics.Strategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision- makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. • Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality - You consider and protect the confidentiality of company data at ALL times.IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel and PowerPoint.Flexibility to travel - You are ready to travel between 40 - 50% of the time. Languages - You speak and write fluent English – additional languages are a bonus. 

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94 client relations Jobs found

Recruitment Sr Consultant/Consultant

Consultant/ Senior Consultant/ Principal Consultant Talent Acquisition

Decoupling Architect

Customer Experience Manager

AVP Delivery Infrastructure

ServiceNow Consultant

Account Executive

Data Scientist- AI Architect

Customer Service Assistant Manager

Head of Commercial – Freight Forwarding

WhiteCrow
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Skills

Industry

Location

Jobtitle

94 client relations Jobs found

Recruitment Sr Consultant/Consultant

Consultant/ Senior Consultant/ Principal Consultant Talent Acquisition

Decoupling Architect

Customer Experience Manager

AVP Delivery Infrastructure

ServiceNow Consultant

Account Executive

Data Scientist- AI Architect

Customer Service Assistant Manager

Head of Commercial – Freight Forwarding

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.