Lead Software Engineer, QA

Technical Support Engineer

Sales and Marketing Director

Lead IT Infrastructure & Workplace

Role Description: <ul><li>Company’s Global R&amp;D team is looking for embedded software engineers and technical leaders to help build the future of industrial Automation &amp; Solutions.</li><li>You will have cross functional interactions and working closely with hardware, software, and product management teams.</li></ul> Responsibilities: As a Lead Software Engineer, the individual will work be in Embedded Software Development team. <ul><li>You provide the embedded platform infrastructure to enable our Industrial Networking Products.</li><li>You dedicate your creativity to a cross-functional, self-organized, agile team of developers.</li><li>You communicate with product owners, software architects and application developers in an intercultural and global work environment.</li><li>You contribute to the implementation of a Linux based Operating system for in-field embedded device families.</li><li>You assure the secure development life cycle of the platform and harden the attack surface of devices.</li><li>You will be part of the Software Platforms Teams, working on the development of in-house cybersecurity device software development for Industrial networks.</li><li>You will be building Firewall software for industrial routers which are complex multicore, multi-threaded software systems supporting high-availability, hundreds of network protocols and delivering high throughput packet forwarding.</li><li>Building brand new products, supporting new features, feature enhancements and sustenance of products across the R&amp;D product portfolio, using company’s device software running on company hardware.</li></ul> Requirements: <ul><li>You are a person with passion for coding and creating world class software systems for large organizations.</li><li>A Full time Bachelor/Master of Engineering Degree in Computer Science or equivalent.</li><li>You are able to abstract and use your creativity for disruptive solutions.</li><li>You are fluent in spoken and written English and have the ability or willingness to work in a Global environment</li><li>8 – 12 years’ experience in a product-based organization developing embedded software for Enterprise, Industrial Automation or Service Providers industry.</li><li>Solid understanding of embedded systems architecture, including microcontrollers, microprocessors, and real-time operating systems.</li><li>Ability to work on complex modular software systems, algorithms and be able to design, code, debug and automate software.</li><li>Expertise in C/C++ programming, data structures, Algorithms &amp; debugging tools.</li><li>Expertise in Linux based environment, with extensive knowledge of Linux Internals.</li><li>Hands-on operating systems, IPCs &amp; multi-thread programming experience.</li><li>Advanced working level knowledge of Computer networks and Network protocols in TCP/IP, switching (L2), routing (L3) &amp; security protocols.</li><li>One or more areas like QOS, Segment Routing, Multicast &amp; MPLS.</li><li>Ability to work with existing code base.</li><li>Hands-on experience in Versioning and Git/GitHub/Bitbucket repository.</li><li>Experience with Unit test strategy and execution.</li><li>Experience with Python or equivalent scripting languages</li><li>Experience with packet generating and network test tools.</li><li>Prior experience with any network OS provided by Networking companies like CISCO -IOS/IOS-XE/IOS-XR.</li><li>Designing &amp; understanding of network topologies &amp; deployment.</li><li>Linux containers and dockers.</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

Responsibilities: <ul><li>With a keen eye for customer success and loyalty, the individual in this position will lead our sales team in LAM.</li><li>The Senior Manager Sales in the Energy business unit plays a critical strategic role in driving revenue growth through LAM account management excellence and best in class thought leadership in select end markets (applications).&nbsp;&nbsp;</li><li>This team partners extensively with customers across the LAM region as well as members of our Strategy and Business Development, Marketing, Product Management, Engineering and Regional sales leaders, to develop and execute the BU Go-To-Market (GTM) strategy and tactics to drive growth, within a direct reporting and matrix managed structure.</li><li>We are flexible on the location within South America with a preference for candidates based in Brazil.</li><li>The Senior Manager Sales will bring a strategic growth-oriented and entrepreneurial mind-set, excellent commercial acumen, and leadership experience, “Go to Market” track record, deep customer relationships and a hands-on leadership style.</li><li>The person must have the ability to inspire, engage and motivate a large regional sales team to execute on the desired strategy in a broad portfolio of technical products whilst operating in a fast-paced environment.</li></ul> Requirements: <ul><li>Success in the role requires extensive experience in the Utility Sales Market in each country of Latin America and major geographies of Central America and Caribbean region. In addition, extensive experience managing, coaching and nurturing remote teams to drive high efficiency on sales growth</li><li>In addition, successful candidate will have the following qualifications, experience and skills:&nbsp;&nbsp;</li><li>Degree in Electrical Engineer, complemented by a degree in Administration or MBA focused program.</li><li>Minimum of 10 Years with direct reports with responsibilities in the areas of Commercial, Product Management and/or Sales.&nbsp;</li><li>Foreign Language: Spanish and English (fluent in speaking, reading and writing), Portuguese (proficient in speaking, reading and writing).</li><li>Proven ability to effectively manage a Sales Organization, making sure that action plans are created and properly executed. Experience on developing teams, providing feedback and motivate the sales teams to achieve their performance goals and the expected growth for the LAM Utility territory.</li><li>Strong Technical background on the field of Electrical Products, able to provide technical and commercial presentations as well as to present to the upper management constant clear &amp; concise Market Updates of his territory of responsibility.</li><li>Prior specific experience selling Electrical Products required.</li><li>Broad experience on the market dynamics for the Utility Electrical segment, in each of the countries of Latin &amp; Central America and Caribbean.</li><li>High levels of conceptual thinking, problem structuring and analysis, cross functional team leadership, and the ability to work across organizational boundaries</li></ul>

Responsibilities: <ul><li>Leading and work together with a team of 3rd party service contractors on site; Provide day to day IT support and resolution services to users for technical assistance and support; troubleshoot PC operations which will enable end-users to operate daily business efficiently.&nbsp;&nbsp;</li><li>Be Accountable, manages and owns all IT asset management, inventory and financials related to the IWPS domain&nbsp;</li><li>The incumbent should possess an excellent understanding of service desk procedures as well as an understanding of desktop software, hardware, and communications.</li><li>Action critical controls: User account management in windows based Active Directory systems</li><li>Responsible for service requests logging, the prioritization and escalation of all services related Service Desk calls within company Thailand</li><li>Works closely with all levels of function leaders to communicate and resolve systems issues in each functional area</li><li>Proactively manage and/or participate in various IT-related projects&nbsp;</li><li>Perform periodic system (performance, usage, traffic, reliability, fault &amp; failure, backup status, DR status, patch, security violation and so on) &amp; inventory assessment to provide periodic management reporting and quickly communicate issues and recommendations when necessary&nbsp;&nbsp;</li><li>Complete action plans for their recommendations in a timely manner</li><li>Trouble and recover the issues of network, firewall, servers, and security</li><li>Possess a detailed understanding of business processes and procedures and how Information Technology is supporting the business within functional business units</li><li>Make sure all IT related work is done in compliance with company’s policy.</li><li>Maintain IT Policies, Procedures Manual, IT Operational Procedures, System Risk Assessment, and IT DR plan.&nbsp;</li><li>Implement &amp; monitor access control approved by Data Security.</li><li>Recommend hardware/ software/ services expenditures and evaluate IT vendors’ service provided.</li><li>Maintain contracts/ documents with IT service vendors.</li><li>Manage compliance with agreed IT support processes and standards and escalates issues regarding non-compliance to the Regional IT Infrastructure Team.</li><li>Works as part of project team to deliver infrastructure elements of projects as directed by the Project Manager and / or the Regional IT Infrastructure Team.</li><li>Leads any local infrastructure upgrade projects with support and guidance from regional IT Infrastructure Managers.&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in an appropriate discipline (preferably Computer Sciences, MIS or Information System) with at least 3 years of IT infrastructure/End user support experience. CPG Industry is a plus but not a must.</li><li>Significant computer literacy including understanding of information services related technologies and ITIL lifecycle.&nbsp;&nbsp;</li><li>Possess broad knowledge of business principles and must be able to apply them to technological solutions and business situations.</li><li>Strong leadership skills and ownership mindset to be able to manage multiple projects and tasks concurrently and ensure the result delivered on time and on budget.</li><li>Solid interpersonal skills, communication skills, problem solving, planning, analytical skills and project management skills.</li><li>Able to communicate effectively in English (both oral and written) and other languages will be an advantage.</li><li>Base Technical Skill:</li><li>Windows 10 &amp; 11</li><li>Windows Server 2012 and newer&nbsp;</li><li>Microsoft 365 suite</li><li>Symantec Backup and Antivirus Technologies</li><li>Cisco Network Technologies&nbsp;</li><li>Microsoft Enterprise and collaboration tools such as Teams &amp; SharePoint Online</li><li>Android OS based Scan Gun Technology</li><li>Microsoft Teams Meeting Room VC Solution</li></ul>

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Lead Software Engineer, QA

Technical Support Engineer

Sales and Marketing Director

Lead IT Infrastructure & Workplace

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Lead Software Engineer, QA

Technical Support Engineer

Sales and Marketing Director

Lead IT Infrastructure & Workplace

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