Director – Procurement Sourcing SSA

Business Development Lead (Global Role)

Infra & Network Security Lead

Salesforce Engineer

Regional Sales & Business Development Manager

Key Account Manager – DTC

Brand Manager (Vitamins & Nutraceuticals & Skiip)

Marketing Manager DTC

Upstream Flow Supply Chain Analyst

Technical Support Engineer

The Role:Responsible for establishing and driving the SSA sourcing strategy and initiatives, optimizing procurement processes, and ensuring the efficient acquisition of goods and services to support the organizations operational needs. Manage supplier relationships, negotiate contracts, and implement cost saving measures while maintaining high standards of quality and compliance. Collaborate closely with cross functional teams to align sourcing strategies with business goals, drive continuous improvement, and contribute to the overall success of the Region by securing competitive advantages through effective procurement practices. Support the alternative energy sourcing strategy in alignment with global and regional sustainability goals. Develop and implement localization, indigenization, and preferential procurement processes. Key Responsibilities:• Lead the HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures.• Develop and implement regional procurement strategies and roadmap that align with global and regional business objectives.• Lead sourcing initiatives to achieve cost savings, improve quality, and ensure timely delivery.• Ensure procurement activities align with organizational goals and regulatory requirements.• Identify, set, and communicate the pipeline of initiatives in collaboration with direct reports and senior leaders from various business units within the organization.• Set strategic objectives for tender management, ensuring alignment with organizational goals.• Process Governance: Establish and enforce standardized tender management processes and best practices.• Review and Approval: Oversee the preparation, evaluation, and negotiation of tenders, ensuring compliance with company policies and legal requirements.• Risk Management: Identify and mitigate risks associated with the tendering process.• Develop and implement supplier performance management systems to ensure high standards of quality, delivery, and service.• Establish and maintain strong relationships with key suppliers to foster collaboration and innovation.• Support direct reports in negotiating contracts and manage supplier agreements to ensure favorable terms and conditions.• Support direct reports in driving supplier performance and support regions/countries in offsetting performance gaps including but not limited to value tracking• Ensure compliance with procurement policies, procedures, and ethical standards.• Identify and mitigate risks associated with procurement activities.• Manage audits and implement corrective actions as necessary.• Establish and maintain effective contract management templates in collaboration with the legal department.• Ensure all contracts are comprehensive, compliant, and effectively managed throughout their lifecycle.• Ensure direct reports manage any potential risks in the various contracts under management.• Address legal and contractual matters promptly in consultation with business and Legal department.• Liaise with internal and external auditors on audit findings and conflict of interest throughout the source-to-contract process.• Negotiate and ensure contracting for key critical contracts.• Act as liaison between suppliers and internal customers.• Develop and manage the procurement budget, ensuring alignment with financial targets.• Monitor and report on procurement performance, including cost savings and value creation.• Implement cost-control measures and drive continuous improvement initiatives.• Support the identification and engagement of stakeholders during strategy development and sourcing execution projects.• Forge and influence stakeholders on procurement processes across various departments and levels.• Act as an interface between global procurement and local procurement operations teams.• Provide insights on procurement analytics to support operations teams.• Prepare stage gate documentation and facilitate communication with suppliers on policies and procedures.• Perform analysis of business requirements such as supply markets, supply chains, demand patterns, and commodity strategies.• Drive sustainability and governance initiatives within procurement activities.• Promote and help achieve Group Procurement BBBEE preferential procurement, enterprise development and localization/indigenization objectives and targets.• Report regularly on progress and compliance with these requirements.• Provide input and actively participate in the implementation and management of procurement automation tools to streamline tender management, improve efficiency, and reduce manual errors.• Specification Requirements: Contribute to the development of specification requirements for automation tools to ensure they meet the needs of the procurement function.• Technology Implementation: Oversee the integration of new technologies into procurement processes, ensuring seamless adoption and usage.• Training and Support: Provide training and support to the procurement team on new automation tools and technologies to maximize their benefits.• Monitor the performance of automated systems to ensure they are functioning as intended and providing the expected benefits.• Identify and drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service levels.• Foster a culture of continuous improvement within the procurement team by encouraging innovative thinking and the adoption of new technologies and methodologies.• Monitor industry trends and emerging practices to ensure the organization remains at the forefront of procurement excellence. Minimum Requirements:• Bachelor’s degree/University degree or equivalent qualification • Post-graduate qualification would be advantageous&nbsp;• Professional certification in procurement (e.g., CPSM, CIPS) is highly desirable.&nbsp;• Minimum of 8 years of relevant experience in procurement, with at least 3 years in a leadership role within a regional/global diversified entity with a deep knowledge of regional procurement.&nbsp;• Demonstrated ability to lead and manage a high-performing team.&nbsp;• Excellent interpersonal skills and ability to support all levels of the organisation, especially core strategic relationships.&nbsp;• Strong knowledge of regional procurement best practices, market trends, and regulatory requirements.&nbsp;• Experience with procurement technology and systems (e.g., ERP, e-procurement platforms).&nbsp;• Proven experience in strategic sourcing, supplier management, and contract negotiation.&nbsp;• Proven track record of developing and implementing successful strategies and achieving cost savings in a sustainable manner.&nbsp;• Strong understanding of procurement best practices, compliance, and risk management.&nbsp;• Able to perform long-term strategic planning.&nbsp;&nbsp;• Excellent problem-solving and financial analysis skills.&nbsp;• Ability to lead cross-functional teams and manage multiple projects simultaneously.&nbsp;• Leadership and people management&nbsp;• Strategic thinking and planning&nbsp;• Negotiation and contract management&nbsp;• Supplier relationship management&nbsp;• Financial acumen&nbsp;• Risk management and compliance&nbsp;• Analytical and problem-solving skills&nbsp;• Effective communication and stakeholder engagement&nbsp;• Strong communicator&nbsp;• Ability to build and nurture strategic relationships, internally and externally&nbsp;• Strong collaborator&nbsp;• Results oriented&nbsp;

Overview: <ul><li>We are looking for an energetic, self-driven and focused candidate for Business Development role for our business in India who would support the journey of business expansion, expanding clientele base, and building new opportunities for business.&nbsp;</li><li>The candidate have the advantage of working on different verticals (Rx, OTC, diagnostics and devices), various business models under different therapeutic categories.&nbsp;</li><li>The candidate will be working closely with Country Head – India business and Regional Lead of BD&amp;L.&nbsp;</li></ul> Responsibilities: <ul><li>Building business proposals, market evaluation, sales forecasting, pricing strategies, go-to market plan, P&amp;L assessment and new product launches&nbsp;</li><li>Conduct comprehensive market research for purposes of new business expansion, new products, internal-external portfolio assessment.</li><li>Support end-to-end development and delivery of new business pitches and presentations.</li><li>Close collaboration and communication with internal teams and external stakeholders.</li><li>Assessing timelines, logistics, schedules, cost and other estimations associated with a project.</li></ul> Requirements: <ul><li>B.Pharma / B.Tech with MBA with 6+ years of relevant experience in marketing, sales and business development&nbsp;from Pharma / Medical services (age group mid to late 30s)</li><li>Proven track record of generating new business leads, work on new business leads, project management.</li><li>Proficiency in MS Office / CRM software / Power point presentation and data analysis.</li><li>Proficiency in English</li><li>Therapeutic &amp; Market knowledge.</li><li>Communication and negotiation skills</li><li>Ability to build rapport.</li><li>Time management and planning skills</li></ul>

Responsibilities: <ul><li>Manage and guide the security team responsible for infrastructure and network security.</li><li>Monitors network performance, troubleshoots issues and deploys solutions</li><li>Manage front-line technical support to end users on various technical issues and problems regarding their Access</li><li>Perform SME role and work on complex technical issues in Firewall, VPN and Proxy.</li><li>Familiarity with Service Management tools (eg:ISM/ Service Now/BMC remedy) for the logging and tracking of incidents, and service requests</li><li>Implement and manage continuous security monitoring solutions for infrastructure and network components</li></ul> Requirements: <ul><li>10-13+ years of Cyber security for Firewall, Proxy, VPN IPS</li><li>Working experience, having played roles as VPN end-to-end implementation.</li><li>Strong reliability and high quality and security awareness.</li><li>Knowledge of web and application servers (Apache/IIS/Tomcat/Websphere)</li><li>Perform SME role and work on complex technical issues in Firewall, VPN and Proxy.</li><li>Candidate should have experience in Zscaler private Access (ZPA) VPN end-to-end implementation.</li><li>Experience in Deep troubleshooting experience with Zscaler VPN and other Firewalls.</li><li>Knowledge of ITIL incident and problem management.</li><li>Knowledge of Security Incident Event Management ( IBM QRader SIEM) is a add on</li><li>Must be familiar with Network Protocol Analyzers (tcpdump, Wireshark)</li><li>Must have deep understanding of network protocols and network security TCP/IP, UDP, DHCP, FTP, SFTP, SNMP, SMTP, SSH, SSL, DNS, RDP, HTTP and HTTPS.</li><li>The network security SME possesses the technical hand on capability and experience to assess current network security posture, document current/future state, provide roadmap/gap analysis for implementation activities</li><li>Good understanding of financial domain and Security IT.</li><li>Good to have experience with other security solutions like Firewall – Checkpoint or Palo Alto etc. Knowledge of Linux and web application servers (Apache/IIS/Tomcat)</li><li>Hands on experience on Firewall (Palo Alto, CISCO), VPN (Zscaler), Proxy (forward, Reverse, Transparent and Web 2.0), SSL interception/MITM &amp; Data leakage space, Security Analytics. Implementation, customization, coding, Support.</li></ul>

Responsibilities: <ul><li>Participate in discussions and negotiations with business representatives about requested functionality</li><li>Development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas</li><li>Working with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts</li><li>Building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, oath and Single Sign-On</li><li>Participate in the code reviews and ensure the code achieves appropriate test coverage</li><li>Working of the DevOps processes migrate changes from development to QA to production environment using Flosum or other industry leading toolsSalesforce Certification: Admin, Platform Developer</li><li>Designing and developing custom user interfaces using Visualforce.</li><li>Creating custom objects, fields, and relationships to tailor Salesforce to business requirements.</li></ul> Requirements: <ul><li>Ability to author technical solution approach and design documentation</li><li>Analytical skills and ability to debug and resolve issues/defects</li><li>Experience with data updates / data migration using Data Loader and other Salesforce tools</li><li>Experience with Salesforce Governor limits</li><li>Some Project Management Skills</li><li>Strong knowledge with Service Cloud, CRM Analytics &amp; Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors,Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)</li><li>Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze,and assign user stories to agile development team</li><li>Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)</li><li>Written and verbal communication skills</li><li>Self-Motivated learner</li></ul>

Responsibilities: <ul><li>Define, drive, and support changes to improve distributor business competitiveness and customer value&nbsp;</li><li>Establishing new distributors where needed to optimize go to market channels to realize business growth&nbsp;</li><li>Accountable for market data, segments and information needed to support business and market share growth in each country within the area of responsibility&nbsp;</li><li>Understand Distributors customer needs holistically.</li><li>Proactively develop the position, brand awareness in distributor countries Identifying growth opportunities by building relationship with key customers in the&nbsp;assigned area.</li><li>Support and Develops position in his/her customer base or market area.</li><li>Create and track strategic sales growth targets with distributors.</li><li>Business planning and forecasting for the area.</li><li>Define and implement pricing policies for the distributors in line with unit targets.</li><li>Lead and develop programs for strategizing sales and ensure the progress and execution of development plan and roadmaps together with sales.</li><li>Accountable for driving opportunity pipeline in early stages of the customer journey and throughout the decision-making process to grow the sales funnel, maximize profitability&nbsp;and share of market.</li><li>Collaborate with both distributor sales and regional development teams to ensure product development is meeting market demands and pricing strategies are tailored to&nbsp;capture value propositions.</li><li>Responsible for gathering and documenting (e.g., to CRM) relevant information about the market and competitors.</li><li>Ensure data visibility, accuracy, and reporting for periodic business review meetings.</li><li>Lead meetings and negotiations with stakeholders and business partners to pursue business opportunities and protect the organization’s business interests.</li></ul> Requirements: <ul><li>Bachelor’s degree preferably in engineering</li><li>7+ years of relevant working experience in business development or sales role in a similar B2B within building /construction systems industry.&nbsp;</li><li>(Elevators and Escalators, Electromechanical construction products / systems, Air Conditioning systems, HVAC systems, Plumbing, Electrical distribution and power systems, power generators,&nbsp;</li><li>Building Management Systems, Building controls and automation, Security systems for&nbsp;</li><li>buildings, construction material … ect)</li><li>Working closely within a distribution environment managing distributor business in related industries across NWA with focus on growth.</li><li>Experience in souring and onboarding new distributors in both current and new&nbsp;markets.</li><li>Excellent understanding of value selling techniques to building consultants, developers and contractors.</li><li>Excellent communication skills with the ability to build strong relationships and influence customers and colleagues.</li><li>Hands on with the ability to work independently and propose alternatives and solutions.</li><li>Excellent French and English language skills.</li><li>&nbsp;Willingness to travel up to 50% across the region.</li></ul>

Overview: <ul><li>As a Key Account Manager for our direct-to-consumer (DTC) business, you will play a pivotal role in maintaining and expanding relationships with our most important clients.&nbsp;</li><li>You will be responsible for driving sales growth, ensuring customer satisfaction, and managing key accounts effectively to meet and exceed business objectives.</li></ul> Responsibilities: Client Relationship Management: <ul><li>Develop and maintain strong relationships with key accounts to understand their needs and business goals.</li><li>Serve as the main point of contact for key clients, addressing inquiries and resolving issues promptly.</li><li>Manage business discussion/negotiations, including TTA, DA, etc to ensure effective sales &amp; achieving business targets and directions.</li><li>Conduct quarterly business review and business progress updates for assigned customers</li><li>Leverage key customer relationships to gain market intelligence and to assist successful formulary listing</li></ul> Sales Strategy Development: <ul><li>Collaborate with the sales &amp; marketing team to create strategic plans for key accounts, identifying opportunities for growth and upselling.</li><li>Analyze market trends and customer needs to inform sales strategies.</li><li>Develop and implement processes and strategies (local go-to-market strategies, sales strategies, and customer strategies) for assigned customers to ensure achievement of sales objectives.</li><li>Manage sales projection (sell in &amp; sell out), stocks forecast and stocks holding. Evaluate trends and divide business output to support strategic growth and profitability.</li></ul> Performance Tracking: <ul><li>Monitor and report on key account performance, sales metrics, and customer satisfaction.</li><li>Prepare regular reports and presentations for internal stakeholders.</li><li>Manage and monitor assigned customer A&amp;P trade fund/ TTA based investment according to annual budget to ensure efficient &amp; effective usage.</li><li>Analyse key accounts’ needs through data driven methods and structured planning &amp; provide trade activation post evaluation analysis for review of improvement and action plan (if any).&nbsp;</li></ul> Cross- Functional Collaboration: <ul><li>Work closely with marketing, product development, and customer service teams to ensure alignment on client expectations and deliverables.</li><li>Coordinate with logistics and supply chain teams to ensure timely product delivery. Negotiation and Contract Management:</li><li>Lead negotiations for trading terms and pricing agreements with key accounts to ensure mutually beneficial terms.</li><li>Manage renewals and extensions of contracts in a timely manner.</li></ul> Customer Advocacy: <ul><li>Act as the voice of the key customer within the organization, advocating for their needs and preferences.</li><li>Gather feedback and insights from clients to inform product development and service improvements.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field</li></ul> Experience: <ul><li>5+ years of experience in account management or sales within the DTC sector</li><li>Proven track record of managing key accounts and achieving sales targets Skills:</li><li>Excellent interpersonal and communication skills, with the ability to build rapport with clients</li><li>Strong analytical and problem-solving abilities</li><li>Proficiency in CRM software and Microsoft Office Suite Attributes:</li><li>Self-motivated and results-oriented with a strong sense of urgency</li><li>Ability to work collaboratively in a fast-paced environment</li><li>Strategic thinker with a customer-centric approach</li></ul>

Role Description: <ul><li>As a Key Account Manager for our direct-to-consumer (DTC) business, you will play a pivotal role in maintaining and expanding relationships with our most important clients.</li><li>You will be responsible for driving sales growth, ensuring customer satisfaction, and managing key accounts effectively to meet and exceed business objectives.</li></ul> Responsibilities: Client Relationship Management: <ul><li>Develop and maintain strong relationships with key accounts to understand their needs and business goals.</li><li>Serve as the main point of contact for key clients, addressing inquiries and resolving issues promptly.</li><li>Manage business discussion/negotiations, including TTA, DA, etc to ensure effective sales &amp; achieving business targets and directions.</li><li>Conduct quarterly business review and business progress updates for assigned customers</li><li>Leverage key customer relationships to gain market intelligence and to assist successful formulary listing</li></ul> Sales Strategy Development: <ul><li>Collaborate with the sales &amp; marketing team to create strategic plans for key accounts, identifying opportunities for growth and upselling.</li><li>Analyze market trends and customer needs to inform sales strategies.</li><li>Develop and implement processes and strategies (local go-to-market strategies, sales strategies, and customer strategies) for assigned customers to ensure achievement of sales objectives.</li><li>Manage sales projection (sell in &amp; sell out), stocks forecast and stocks holding. Evaluate trends and divide business output to support strategic growth and profitability.</li></ul> Performance Tracking: <ul><li>Monitor and report on key account performance, sales metrics, and customer satisfaction.</li><li>Prepare regular reports and presentations for internal stakeholders.</li><li>Manage and monitor assigned customer A&amp;P trade fund/ TTA based investment according to annual budget to ensure efficient &amp; effective usage.</li></ul> <ul><li>Analyse key accounts’ needs through data driven methods and structured planning &amp; provide trade activation post evaluation analysis for review of improvement and action plan (if any). Cross- Functional Collaboration:</li></ul> <ul><li>Work closely with marketing, product development, and customer service teams to ensure alignment on client expectations and deliverables.</li><li>Coordinate with logistics and supply chain teams to ensure timely product delivery. Negotiation and Contract Management.</li><li>Lead negotiations for trading terms and pricing agreements with key accounts to ensure mutually beneficial terms.</li><li>Manage renewals and extensions of contracts in a timely manner.</li></ul> Customer Advocacy: <ul><li>Act as the voice of the key customer within the organization, advocating for their needs and preferences.</li><li>Gather feedback and insights from clients to inform product development and service improvements.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field</li></ul> Experience: <ul><li>5+ years of experience in account management or sales within the DTC sector.</li><li>Proven track record of managing key accounts and achieving sales targets Skills.</li><li>Excellent interpersonal and communication skills, with the ability to build rapport with clients.</li><li>Strong analytical and problem-solving abilities.</li><li>Proficiency in CRM software and Microsoft Office Suite Attribute.</li><li>Self-motivated and results-oriented with a strong sense of urgency</li><li>Ability to work collaboratively in a fast-paced environment.</li><li>Strategic thinker with a customer-centric approach.</li></ul>

Overview: <ul><li>We are seeking a dynamic and strategic Marketing Manager to lead our marketing initiatives within our direct-to-consumer (DTC) sector.&nbsp;</li><li>This role will focus on developing and executing marketing strategies that drive brand awareness, engagement, and sales growth.&nbsp;</li><li>The ideal candidate will be a creative thinker with a strong understanding of consumer behavior and market trends.</li></ul> Responsibilities: Portfolio Strategy: <ul><li>Generate deep insight based on understanding of industries, customers, markets, consumers needs and competitive solutions</li><li>Lead analysis on portfolio prioritization to deliver business objectives</li><li>Plan marketing strategies to achieve the agreed goal, both financial and non-financial goal. Marketing Strategy Development:</li><li>Create and implement comprehensive marketing plans aligned with business objectives and market opportunities.</li><li>Conduct market research to identify trends, customer insights, and competitive landscape. Brand Management:</li><li>Oversee brand positioning, messaging, and visual identity to ensure consistency across all channels.</li><li>Develop and manage campaigns that enhance brand recognition and loyalty.</li><li>Create eye-catching, informative materials such as posters, banners, flyers, shelf-talkers, digital screens, and product brochures. Ensure these materials align with brand guidelines and reflect the product proposition effectively.</li></ul> Product Launches: <ul><li>Lead direct to consumer communications campaign and material development</li><li>Collaborate with product development teams to plan and execute successful product launches.</li><li>Coordinate marketing efforts to support new product introductions and promotional campaigns.</li><li>Create a compelling product offering and design appropriate point-of-sale materials, collaborating with the sales team to enhance product visibility and awareness in the market.&nbsp;</li></ul> Budget Management: <ul><li>Manage the marketing budget, ensuring effective allocation of resources across various initiatives.</li><li>Monitor, tracking and report on campaign performance and budget adherence. Cross-Functional Collaboration:</li><li>Work closely with sales, design, and customer service teams to align marketing strategies with overall business goals.</li><li>Collaborate with external partners, including agencies and vendors, to execute marketing initiatives.</li></ul> Performance Analysis: <ul><li>Track, measure, and analyze the effectiveness of marketing campaigns, making data-driven adjustments as needed.</li><li>Prepare regular reports and presentations for stakeholders on marketing performance and insights.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Marketing, Business Administration, or a related field</li></ul> Experience: <ul><li>10+ years of experience in marketing roles, preferably within the MNC DTC (FMCG, Consumer Healthcare) sector.</li><li>Proven track record of developing and executing successful marketing campaigns. Skills:</li><li>Strong understanding of various marketing tools and analytics.</li><li>Excellent written and verbal communication skills.</li><li>Proficient in marketing software and CRM systems. Attributes:</li><li>Creative thinker with strong problem-solving skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Results-oriented with a focus on driving business growth.</li></ul>

Responsibilities: <ul><li>Lead Suppliers Audit of Supply Chain domain, support suppliers in diagnosing issues, analyzing data/process/system, drive action plans on continuous improvement</li><li>Governance actions progress with suppliers, make sure all open actions to be implemented and closed on time. Lead and document Supplier audit reports, create guidance book and strategy plans for long run.</li><li>Collaborating with procurement, suppliers, and vendors to align their processes with the transformation goals.</li><li>Establishing strong partnerships to drive mutual success.</li><li>Strategy Development: Developing a clear and comprehensive ‘Upstream Planning Blueprint’ for global network of BU Outside Group Vendor.&nbsp;</li><li>Involves identifying opportunities for improvement, setting objectives (long term and short term), and outlining the roadmap to achieve the desired changes.</li></ul> Vendor Delivery Performance Management:&nbsp; <ul><li>Monitor, Track and Orchestrate the Vendor Operations Performance with Organization on regular basis against established KPI (MOQ, Lead Times, Shipment Reliability, Forecast Reliability).</li><li>Analyze historical performance data to identify patterns, trends, and opportunities for improvement. Use data-driven insights to make informed decisions regarding vendor relationships and drive supplier accountability.</li><li>Lead Regular cross-functional reviews to share insights on Trends, Deviations, Root Cause Analysis and Action Plan Progress. Address Issues and drive Decision Making with stake holders to mitigate risks.</li><li>Digitalize to help in animation. Heatmaps to drive focus and prioritization.</li><li>Qualify and Guarantee Vendor Master Data Health</li></ul> Process Optimization:&nbsp; <ul><li>Evaluating existing upstream supply chain processes, identifying areas for optimization and efficiency improvement.</li><li>Implementing best practices and ensuring that processes are standardized and streamlined across factories.</li><li>Establish supply network operational excellence (SNOE) reviews with Key Vendor at regular frequency, with clear agenda and agreed action plan to improve performance.</li><li>Partner with Global Logistics to enable Raw Material Central Planning Hub&nbsp;&nbsp;&nbsp;</li><li>Drive IBP adoption towards forecast propagation and capacity commit backs.</li></ul> Upstream Vendor Portal: <ul><li>Be key user of BU Pilot of new external Vendor Portal solution. Drive successful Pilot, Broader roll out and adoption.</li><li>Establish current work process state, and journey map to Ideal End-Stage.</li><li>Articulation and maximization of value creation.</li><li>Skill Network and Cross-Functional Collaboration: Developing cross-BU network of Subject Matter Experts.</li><li>Sharing Best Practices, Documentation, and development of BU Upstream Playbook, including Make-Buy Decision Making, New Product Introduction (NPI), vendor changes, industrial transfers, and business acquisition.</li></ul> Risk Management:&nbsp; <ul><li>Identifying potential risks and vulnerabilities in the upstream supply chain and developing strategies to mitigate them.</li><li>Ensuring supply chain resilience and contingency planning to handle disruptions effectively.</li></ul> Continuous Improvement: <ul><li>Encouraging a culture of continuous improvement within the supply chain organization.</li><li>Seeking feedback from stakeholders and leveraging lessons learned to refine strategies, establishing volution of in-process KPIs and achieve better results.</li></ul> Requirements: <ul><li>A bachelors degree in supply chain management, business administration, industrial engineering, or a related field</li><li>Minimum of 5-10 years’ experience in a multinational and complex global environment.</li><li>Progressively more responsibility and experience in Procurement and Factory Supply Chain Management leadership roles.</li><li>High proficiency in Vendor Management, Procurement and Material Management.</li><li>Must be a recognized leader for continuous improvement.</li><li>Abilities to drive and oversees multiple Projects End-to-End, with track record of achieving results and abilities to drive effective change management.</li><li>Competent with supply chain management software (SAP Must, IBP is a plus) and analytics tools.</li><li>Demonstrated leadership skills with the ability to lead and inspire diverse teams across different locations.</li><li>Understand business drivers and able to balance between short- and long-term objectives.</li><li>Excellent ‘English’ communication skills to articulate and engage stakeholders at all levels.&nbsp;</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

Skills

Industry

Location

Jobtitle

37 crm analytics Jobs found

Director – Procurement Sourcing SSA

Business Development Lead (Global Role)

Infra & Network Security Lead

Salesforce Engineer

Regional Sales & Business Development Manager

Key Account Manager – DTC

Brand Manager (Vitamins & Nutraceuticals & Skiip)

Marketing Manager DTC

Upstream Flow Supply Chain Analyst

Technical Support Engineer

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

37 crm analytics Jobs found

Director – Procurement Sourcing SSA

Business Development Lead (Global Role)

Infra & Network Security Lead

Salesforce Engineer

Regional Sales & Business Development Manager

Key Account Manager – DTC

Brand Manager (Vitamins & Nutraceuticals & Skiip)

Marketing Manager DTC

Upstream Flow Supply Chain Analyst

Technical Support Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.