Customer Service Assistant Manager

HR Specialist, Shared Services

Cloud Operations Engineer

SAP HR & Payroll

rNPS Manager

FSQ Assistant Manager

Middleware Administrator (WebLogic)

Retail & Education Manager - Fragrance

System Engineer

Executive Assistant- Legal & IT

Responsibilities:Serve as a liaison for the customer when interacting within Customer Service as well as Sales, Commercial Operations, Distribution, Finance, and other departments.In addition, have a high-level understanding of the general processes within the departments and how they interrelate to Customer Service and impact other internal stakeholders.Provide support within Customer Service, responding to customer requests, inquiries, etc.In a compliant, expedient, and professional manner, with ability to manage or coordinate all inquiries to achieve complete resolution and full customer satisfaction.Aid in the managing and processing of orders received via various communication channels in a prompt and correct manner.Exercise full authority to perform pricing review in preparation of order entry, enter orders directly into SAP environment, and aid in maintaining a central customer database.Seek continuous process improvements to enhance department productivity and customer service performance.Investigate and resolve customer submitted claims, including but not limited to shortages, damages, overages, failure to supply.Prepare and present a variety of reports, including explanation of variances, significant trends, and recommendations for change or resolution.Preparing ad hoc service and sales related reports for internal and external customers.Work with internal teams to ensure compliance with client performance guarantees, and regulatory or accreditation standards.Assist in managing complex customer issues escalated by team members.Participate in daily, weekly and ad hoc cross-functional meetings to discuss and resolve operational and technical issues.Participate in training and follow in various SOP’s trainings (company & departmental) and perform other departmental duties as assigned.Requirements:Bachelor’s Degree from an accredited college or university and/or equivalent experience.7+ years experience in the pharmaceutical industry.7+ years experience in a Customer Service-related environment.Proficient with Microsoft Office Suite (Heavy Outlook & Excel Usage).SAP knowledge required.Controlled Product Experience preferred.Knowledge of all aspects of customer service etiquette.Ability to enter, prepare and analyze data accurately.Experience with SAP OTC TCodes.Understanding of regulatory agency requirements and how they affect our daily functions.Demonstrated ability to prioritize multiple tasks, solve complex problems, drive resolution of problems to meet deadlines, and diligence as related to details.Strong interpersonal, verbal, and written communication skills, including the ability to communicate clearly, effectively and professionally with customers and all levels of the organizationSituational analysis and independent thinking skills.Exceptional attendance required to meet ongoing departmental and customer demands.Flexibility to work in a team setting or independently, depending on needs of the department.Ability to execute projects, both individually and cross-functionally.Ability to work with minimal direction, rapidly understand the context, the task and take quick initiative to resolve problems.Strong ability to organize, prioritize, and manage time effectively.History of improving processes and increasing efficiencies.Results driven.

Responsibilities:Provide HR transactional and support services, engaging employee to support different life-cycle. Participate HR standard processes/systems for service delivery and support the continuous improvement.Support, On-boarding, Transition Out, Career Events, Leave Events.Support HRSS leader to drive policies/processes/systems standardization/integration deploy and execution throughout daily job, for high quality service delivery in line with agreed KPI.Recommend opportunities for continuous improvement and partner with appropriate parties to test and implement new improvements.Ensure employee data integrity and confidentiality. Responsible for employee data integrity/confidentiality and ensure customer satisfaction improvement. Support for customer questions and problem solving and provide training/consulting support within HRSS team as needed as well.Support internal/external audit process to ensure the compliance.For customer support, partner with other HR services teams to resolve customer problems and inquires. Support HRSS leader on vendors management to ensure their service quality, issue resolution and change implementation. Provide back-up support to other HR support services team members as needed. Support internal/external audit process to ensure the compliance.Provide consulting/training to Sector BHR or other HRSS team members as necessary.Support annual customer satisfaction survey and work on the action plan for improvement. Requirements:Experienced in HR Shared Services functions.    Effective communication with customer on problem solving and solution providing.Solid HR Functional Knowledge Base. Bachelor’s degree.Preferred Major: HR, Business Administration and Relevant Fields.Strong written and spoken English and Chinese Mandarin.Experience with Workday system is preferred.

Responsibilities:Sustain the resiliency of critical infrastructure by diligently performing platform maintenance, ensuring optimal performance, security, and availability.Proactively identify and resolve infrastructure issues encompassing Linux systems in a Hybrid Cloud environment, providing swift restoration to operational status, and minimizing down-time.Enhance the security posture of the environment by administering IAM systems and maintaining robust host and network configurations.Maintain containerization platforms including Kubernetes and AWS EKS, guaranteeing stable platform for the operation of company's microservices.Engage collaboratively with the team to refine operational processes, and documentation.Manage and maintain Observability platform such as Graphite, Prometheus, Grafana, Elastic, and LogScale, ensuring reliable monitoring, logging, and alerting functionalities.Provide an outstanding support experience for company's internal Engineering teams by meeting Product and Engineering requirements for company's Cloud Platform.Requirements:Experience in a relevant technical role, such as Platform, Cloud Operations, or Site Reliability Engineer (SRE).Excellent proficiency with maintaining and troubleshooting Linux Operating Systems and distributed systems at scale.Experience with Kubernetes (k8s) and containerization in Production environments.Foundational knowledge of core infrastructure services, such as DNS, Identity Management, load balancers, web servers, etc.Proficiency with at least one programming or scripting language.A proactive attitude and a willingness to take on new challenges and deliver results.Outstanding communication and social skills, with an ability to connect with others to problem-solve, explain resolution etc.A relevant degree and/or equivalent qualifications, e.g., RHCSA, LPIC, AWS SysOps. 

Responsibilities: Analyze and improve SAP Payroll & Time and related systems and process.Provide production support and expertise for Time (SAP and Workforce) and Payroll software .Support for HR systems, like setup tables, tax updates, and quarterly and yearend reporting.Generate ad hoc reports using a variety of reporting tools.Provide issues resolution for HR applications including the SuccessFactors HRM platform.Testing of annual SAP HRSPs (Human Resources Support Packs) & CLCs (Country Legal Changes- US).Troubleshooting issues relate to SAP Payroll & Time Management, Workforce Time & Attendance, and Tax filingAssist to provide timely information to Payroll Management, HR Management, Labor Relations, and other functions within the business.Requirements:Must have 16 years of education – any in field Years 5+ hands on experience in SAP HR and PAYROLL- development+ Config+ Support Experience with SAP HR (Master Data, Maintain Time Data, Info type) Hands on for US Pay rules and policies.Experience with SAP Time Management configuration, Payroll SchemasCustom reports, worked on PA, OM, Time & PayrollHands on US Taxes and US Tax Forms (940, 941, Locality, W2s, and unemployment)Worked with HR macros for reading data from info types Experience of HR relevant FMs/BAPIs which can be used to update HR dataExperience in below are added advantage SAP SuccessFactors HRM platformSAP ABAP skillsPreferred Qualifications: Strong communication skills – verbal, written, listeningGood interpersonal skills Self Starter: Detailed and Results orientedExcellent follow through skills Business backgroundDealing with multiple vendors, customers and interacting with them for coordinationAbility to analyze data, diagnose issues, and propose recommendationsFlexible to work in dynamic environment and timings 

Purpose of the Job:Implement Retailer NPS strategy and processes for CSC, Field Sales Force, DTE and Brand Communication through OPEN page.Enhance current scope of work implemented by global and Mexico, in order to ensure accurate and constant feedback collection.Align operative processes as a result of feedback collection to ensure actions are taken for detractors.Implement a processes and extended core team to effectively solve pain points faced on CSC, FSF, DTE and Brand CommsAlign communications with global teams to align the standard operative processes with the one we are implementing in our market.Responsibilities:rNPS project implementation and improvementsNegative sentiment management for operative solutions to our retailersAlignment on the operative improvements and being the guardian of the retailer experienceLed the rNPS board(monthly) and Omnichannel focus group (weekly) and involve the main stakeholders on relevant decisions for our retailersLed the communication with global teams to align standard operative processes on the marketPain points management project and processes definitions.Requirements:Education: Bachelor´s degree – Marketing, Economics, Business Administration or other commercial areasExperience: NPS implementationOperative improvementsCustomer experience journey mappingProject management

Responsibilities:To ensure compliance to External Manufacturing quality processes to conduct assessment through QRMP/ Technical audit.To manage and resolve FSQ issues in External Manufacturers in the portfolio of responsibility.To liaise with other External Manufacturing team in the BU, to ensure a coordinated and optimized supplier approval strategy.To ensure that all approval/audit schedules in the portfolio are up to date based on risk assessments.To ensure that risk reduction/ cost reduction programs are implemented and effective.Ensure all External Manufacturers have been assessed against Platinum Rules and drive to 100% compliance with stakeholders.To perform assigned tasks in accordance with all FSQ, Environmental, Health & Safety and Ethical & Human Resource Policies, programs and goals.Serve as the primary Quality resource for Export requirements from product concept through manufacture and distribution. Maintain the standard procedures to be a guideline for SSEA&HK quality and food safety management.Serve as liaison between the Export business team, Export-manufacturing facilities and the Quality community, including both elevating awareness of the Export product portfolio within R&D and ensuring the Export team is aware of key BU projects that may impact the Export portfolio.Collaborate with R&D, Quality, Manufacturing, and Operations colleagues across multiple BUs and Regions to maximize on-going quality standards.Manage tracking and resolution of Export quality issues and customer and consumer complaints.Safeguard brand equity both domestically and internationally through continuous improvement in Quality and Food Safety systems and effective risk management.Interpret evolving Export (country and customer) requirements to provide guidance to business team and quality to understand impact of changes to current Export portfolio and ongoing projects. Serve as a partner to the cross functional team by staying abreast of Quality policy developments and identify opportunities and implications to the business.Support and risk assess requested product claims of existing products in new markets.Requirements:Minimum 5 years relevant Quality Management experience.Qualified ISO 9001:2000 Lead Assessor (or equivalent GFSI std.)The job holder must have passed a recognized HACCP training course to Intermediate or Advanced level.Educated to degree level or equivalent in a scientific or technical discipline

Responsibilities:Perform WebLogic system administration, troubleshooting, monitoring, problem resolution, system security and change implementation.WebLogic installation, configuration, load balancing, deploying application and maintenance of server.Deploying the application from console, WLST and WebLogic deployer utility.JMS, JDBC, JTA, Node manager configurations.Plan, prepare and apply maintenance fixes and upgrades to WebLogic server software.SSL configurations to application server for secured communication.Troubleshoot the prod non prod issues.Troubleshoot the issues, provide the solutions, and document the action items for future reference.Proactively monitor the server’s status, health check, application sanity check.Deploy, Administer, Support, and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.Responsible for the installation, maintenance, and configuration of WebLogic environments.Assess and identify appropriate changes and make recommendations for implementation.Assist application support team with high level problem program debugging through heap and thread dump analysis.Requirements:Degree holder in any related field.5 - 10 years of minimum experience is preferred. Okay to have experience till 15 years.Self-initiative, well-organized, strong sense of responsibility and leadership skills.Strong analytical and strategic mindset, problem solving skillsExcellent communication and business partnership skillsGood command in written English.

Responsibilities: Establish strategic direction and drive the team to follow in an effective and simple framework for respective BU and regionsDefine Training Strategy per Brand in Travel Retail Asia perimeter, adapt modules per countries based on specific needs in connection with commercial teamMonitor feedback, comprehend, and articulate impact of implemented training activities to the businessElevate and transform education approach to cater to learners’ behaviour to maximize learning outcome while accelerating O+O learning landscapeAlign internally (GM, Marketing and Commercial) and work closely with DMI for TR relevant training materials and service excellence activations (e.g. Service Menu) to cater elevated business needs in TR APACLead companies Fragrance Captaincy education projects with cross-divisions retaileducation teams to drive overall fragrance business and market shareFoster and lead Regional Fragrance Taskforce to better understand the market and consumer preferences and transform the learnings into Fragrance development plans to maximize business opportunities across APAC and Generic Fragrance Areas, while enabling peer-learning opportunities On board, manage and upskill Education Managers on relevant skills and knowledge based on evolving business needsIdentify opportunities regarding business development, as a result, translate insights into R&E strategyDevelop talent capability through comprehensive team composition, delegation of tasks and authorities in the team, performance management, and development, succession planning, and talent diversityEnsure Retail Excellence at the POS, define specific Retail and Education actionplans to consumers based on Global Shopper approach with Marketing / Commercial / Global shopper teams to guarantee brand image at the POS in connection with relevant departments (e.g. Marketing, Commercial ,Merchandising)Collaborate with Marketing, Commercial for annual event and on-counter activation plans and counter tool development to ensure the best in-classconsumer journey and increase brand awarenessManage conflicts and negotiations professionally with multi perspective considerationsDefine specific actions plans and modules and implement in the POS inconnection with Commercial teamBalance budget across APAC with P&L impact in view of business needsManage Budget of Retail and Education per brand in their training costs (trips, gifts, uniforms…) and training toolsRecruit, develop and manage team. Act as a trusted advisor to GM, to demonstrate R&E expertise/authority to achieve strategic business prioritiesRequirements: Bachelor’s degree or above preferable in Business, Marketing or related discipline or equivalent professional certificationMinimum 8 years’ experience as Retail Manager or Education Manager in cosmetics and retail environmentStrong communication, influencing and negotiation skills is a mustStrong analytical, conceptual, organizational, and problem-solving skillsCapacity to motivate, coach and train staff, as well as to identify opportunities and propose action plansDemonstrated leadership capacity and people development track recordProven track record of developing processes and standards that enable operational efficiencyStrong sense of aesthetic sensibility and creativity, preferably having an in-depth product and brand knowledgeHigh sense of luxury and service excellence is highly preferredGood understanding of FMCG or beauty industry

Responsibilities:Drive the system engineering tasks on the allocated project including:.Compile and maintain the Systems Engineering Management Plan (SEMP).Develop specifications of the system and lower level subsystems to the point that the development team can design to specification.Develop Interface Control Documents (ICDs).Develop architectural design in consultation with design authorities at various levels of the system and capture in design descriptions, specifications and layout drawingsWork closely with specialists in a multidisciplinary team.Technical management (of multidisciplinary) including performance trade-offs and managing the development team and technical outputs as well as functional areas (i.e. environmental, EMC, aerodynamics, simulations, guidance and control, software, etc.).Coordinate with logistics/product support development and safety to ensure that specialist engineering capability fields such as reliability, maintainability, transportability, producibility, etc. are implemented in the designDevelop the Test and Evaluation Master Plan (TEMP).Support system qualification by ensuring that test results are documented in order to write compliance reports proving compliance of the design to the specificationWork closely with specialists in a multidisciplinary team.Follow methodology to meet Quality Assurance requirements including test repeatability.Maintain a decision register documenting major decisions from trade-off studies.Coordinate and lead the technical Design Reviews in accordance with the Acquisition Process/Systems Engineering Phases including System Requirements Review (SRR), System Design Review (SDR), Preliminary Design Review (PDR) and Critical Design Review (CDR) and coordinate with all engineering disciplines and design authorities to present at these reviews for compliance to the review checklistCoordinate and lead Test Readiness Reviews (TRRs) ahead of important ground tests (airframe structural test, GVT, etc.) in coordination with engineering disciplines and design authorities and ahead of flight tests in coordination with the Flight Test department.Hold Configuration Control Board (CCB)/ Project Configuration Management Boards (PCMBs) with design authorities, CM, QA and safety to process Engineering Change Proposal/Notice/Requests (ECPs/ECNs/ECRs)Participate in Material Review Boards (MRBs).Generate technical work packages, reports and presentations as required to support the PM in preparation for PMRs.Requirements:Qualifications/Education/Experience/TrainingMinimum academic requirements and/or technical qualifications and minimum previous professional experience required.Engineering degree in Aerospace, Electrical, Mechanical or Software Engineering.Minimum 10 years working experience in a high tech environment, preferably 15 years in aerospace.Minimum 5 years and preferably at least 10 years working experience as a systems engineer.Previous working experience within the aeronautics engineering environment is preferable.

Responsibilities:Administrative Support:Manage and maintain the GC and CIO’s schedules, including coordinating meetings, appointments, and travel arrangements.Prepare and edit correspondence, communications, presentations, and other documents.Handle incoming and outgoing communications on behalf of the GC and CIO.Organize and maintain electronic and paper files, ensuring confidentiality and compliance with legal requirements.Project Management:Assist in the planning, execution, and monitoring of departmental projects and initiatives.Coordinate with cross-functional teams to ensure timely completion of tasks.Track and report on project progress, addressing any issues that arise.Legal Support:Conduct legal research and compile data for legal documents and reports.Assist with the preparation, review, and filing of legal documents.Manage and organize legal files and records.IT Support:Assist in coordinating IT-related projects and initiatives.Serve as a liaison between the IT department and other departments, facilitating effective communication.Help in organizing IT documentation and managing IT asset inventory.Meeting Coordination:Schedule, organize, and prepare materials for meetings, including board meetings, executive meetings, and departmental meetings.Take minutes and follow up on action items as needed.Budget and Expense Management:Assist in managing departmental budgets, tracking expenses, and processing invoices.Prepare expense reports for the GC and CIO.Requirements:Bachelor’s degree in Business Administration, Legal Studies, Information Technology, or a related field.Minimum of 7 years of experience in an executive assistant role, preferably within Legal and/or IT departments.Strong understanding of legal terminology, procedures, and IT systems.Exceptional organizational and time management skills.Excellent written and verbal communication skills.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Ability to handle sensitive information with discretion and maintain confidentiality.Strong problem-solving skills and the ability to work independently and as part of a team.Demonstrated ability to manage multiple priorities and meet deadlines.

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38 board resolution Jobs found

Customer Service Assistant Manager

HR Specialist, Shared Services

Cloud Operations Engineer

SAP HR & Payroll

rNPS Manager

FSQ Assistant Manager

Middleware Administrator (WebLogic)

Retail & Education Manager - Fragrance

System Engineer

Executive Assistant- Legal & IT

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38 board resolution Jobs found

Customer Service Assistant Manager

HR Specialist, Shared Services

Cloud Operations Engineer

SAP HR & Payroll

rNPS Manager

FSQ Assistant Manager

Middleware Administrator (WebLogic)

Retail & Education Manager - Fragrance

System Engineer

Executive Assistant- Legal & IT

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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MODEL JOBS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.