Deskside Engineer (Fresh Graduates)

Responsibilities: <ul><li>Provide 2nd level helpdesk and onsite support to users and VIPs for desktops, notebooks, mobile devices, peripherals, video conferencing, and audio-conferencing equipment.</li><li>Ensure timely updating of software patches and maintain devices at optimal performance.</li><li>Deliver IMAC (Install, Move, Add, Change) and Desk-side Break Fix support for end user devices and peripherals, adhering to SLAs by location.</li><li>Oversee installations, de-installations, cascades, moves, additions, refurbishments, and operational changes for all in-scope equipment, software, and related services at designated customer sites.</li><li>Coordinate, plan, and schedule IMACs in support of office changes, staff onboarding/offboarding, collaborating with all affected IT functions and/or 3rd party vendors to minimize operational interruptions or disturbances.</li><li>Handle Video Conferences and assist with meeting room A/V setups.</li><li>Participate in IT-related projects, activities, and events as required.</li></ul>&nbsp;Requirements: <ul><li>Strong technical skills and general IT knowledge to troubleshoot and resolve desktop, notebook, mobile, and peripheral issues.</li><li>Fresh Graduates or 1-2 yrs of experience in Deskside support.</li><li>Familiarity with video conferencing and audio-conferencing equipment.</li><li>Excellent communication and interpersonal skills to provide top-notch support to users and VIPs.</li><li>Ability to work independently and as part of a team, collaborating effectively with other IT functions and external vendors.</li><li>A proactive and customer-focused approach to address user needs promptly.</li><li>Flexibility to handle office changes and other on-site activities efficiently.</li></ul>

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Deskside Engineer (Fresh Graduates)

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Deskside Engineer (Fresh Graduates)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.