Technical Design Lead, Salesforce Field Service Management

Product Designer, Salesforce Field Service Management

Salesforce Engineer

Responsibilities: <ul><li>Own the technical design and solution both for FSM Core and FSM Mobile</li><li>Own the solution functionality design as per approved demands, and translate those to IT functional and technical requirements</li><li>Defines the optimal configuration with maximal utilization of out-of-the-box functionality vs company -specific customization</li><li>Support in defining data model and controlling data integrity for the solutions</li><li>Support application support teams and company service management in problem management</li><li>Support FSM license management</li><li>Ensure that solution development is in line with business objectives, user needs, target architecture and IT standards &amp; frameworks</li><li>Ensure the solution documentation is always up-to-date</li><li>Understand the FSM solution big-picture and the target state and it’s role in IT landscape and service business processes.</li></ul> Requirements: <ul><li>M.Sc. degree or equivalent</li><li>Professional experience of minimum 12 years in IT industry, with at least 8 years in Salesforce</li><li>Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation</li><li>Expertise and hands on experience in custom mobile architectures</li><li>Good knowledge of handling &amp; simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.</li><li>Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage</li><li>Demonstrated track record of clear achievements from previous positions held</li><li>Experience in leadership and matrix organizations</li><li>Experience with supplier collaboration / collaboration with development partners</li><li>Experience in working in international environment with stakeholders distributed globally</li><li>Excellent stakeholders’ communication skills (both written and oral)</li><li>Excellent change management, analysis and problem solving skills</li><li>Excellent collaboration and communication skills in English</li></ul>

Responsibilities: <ul><li>Conduct user interviews, surveys, and usability testing to understand the pain points of field service workers, dispatchers, and managers.</li><li>Collaborate with customer support teams to gather feedback and pain points directly from the end-users.</li><li>Analyze market trends and competitors to ensure that Salesforce FSM is competitive and meets the needs of various industries.</li><li>Develop user personas, user journeys, and detailed workflows based on research and business requirements.</li><li>Define and document design specifications, including wireframes, prototypes, and high-fidelity mockups.</li><li>Work closely with product managers and engineers to align the design vision with technical and business constraints.</li></ul> Requirements: <ul><li>M.Sc. degree or equivalent</li><li>Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation</li><li>Expertise and hands on experience in custom mobile architectures</li><li>Good knowledge of handling &amp; simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.</li><li>Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage</li><li>Salesforce Platform Experience :A strong understanding of Salesforce core features, data models, security settings, and integration capabilities is necessary.</li><li>Strong technical and functional proficiency in Salesforce administrative tasks</li><li>Data Standards &amp; Modelling: A good understanding of Salesforce data models is essential for success in this role.</li><li>Declarative Development: Proficiency with Salesforce declarative tools such as Process Builder, Flows, and Validation Rules is a strong asset.</li><li>Custom Development Knowledge: Familiarity with Salesforce development frameworks like Apex, Lightning Web Components (LWC), and Visualforce will provide an advantage.</li><li>Integration &amp; APIs: Experience with Salesforce integration methods (REST/SOAP APIs) and familiarity with middleware solutions is a plus&nbsp;</li><li>Salesforce Field Service Expertise: This is a desirable skill but not mandatory. On-the-job learning will be supported.</li></ul> Certifications (Preferred): <ul><li>Salesforce Certified Administrator: Validates the ability to configure and manage the Salesforce platform.</li><li>Salesforce Certified Platform App Builder: Demonstrates proficiency in declarative development and application design.</li><li>Salesforce Certified Platform Developer: For candidates with custom development experience in Apex, LWC, and Visualforce.</li><li>Salesforce Certified Field Service Consultant: Demonstrates expertise in designing and implementing Salesforce Field Service solutions.</li></ul>

Responsibilities: <ul><li>Create personas and user stories to ensure the product addresses real-world needs.</li><li>Run tests with real users to validate design solutions and identify areas for improvement.</li><li>Collaborate with product managers, developers, and other stakeholders to align on business goals, technical constraints, and user needs.</li><li>Contribute to Salesforces design system to ensure consistency across the Field Service product suite.</li><li>Create user flows and wireframes that streamline field service operations, ensuring that both the service agents and dispatchers can work efficiently.</li></ul> Requirements: <ul><li>Salesforce Platform Experience: A strong understanding of Salesforce core features, data models, security settings, and integration capabilities is necessary.&nbsp;</li><li>Strong technical and functional proficiency in Salesforce administrative tasks</li><li>Data Standards &amp; Modelling: A good understanding of Salesforce data models is essential for success in this role.</li><li>Declarative Development: Proficiency with Salesforce declarative tools such as Process Builder, Flows, and Validation Rules is a strong asset.</li><li>Custom Development Knowledge: Familiarity with Salesforce development frameworks like Apex, Lightning Web Components (LWC), and Visualforce will provide an advantage.</li><li>Integration &amp; APIs: Experience with Salesforce integration methods (REST/SOAP APIs) and familiarity with middleware solutions is a plus.</li><li>Salesforce Field Service Expertise: This is a desirable skill but not mandatory. On-the-job learning will be supported.</li><li>Salesforce platform experience, administrative task, integration, API, Salesforce integration methods, Data model.</li><li>APEX &amp; LWC</li></ul>

Responsibilities: <ul><li>Participate in discussions and negotiations with business representatives about requested functionality</li><li>Development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas</li><li>Working with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts</li><li>Building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, oath and Single Sign-On</li><li>Participate in the code reviews and ensure the code achieves appropriate test coverage</li><li>Working of the DevOps processes migrate changes from development to QA to production environment using Flosum or other industry leading toolsSalesforce Certification: Admin, Platform Developer</li><li>Designing and developing custom user interfaces using Visualforce.</li><li>Creating custom objects, fields, and relationships to tailor Salesforce to business requirements.</li></ul> Requirements: <ul><li>Ability to author technical solution approach and design documentation</li><li>Analytical skills and ability to debug and resolve issues/defects</li><li>Experience with data updates / data migration using Data Loader and other Salesforce tools</li><li>Experience with Salesforce Governor limits</li><li>Some Project Management Skills</li><li>Strong knowledge with Service Cloud, CRM Analytics &amp; Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors,Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)</li><li>Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze,and assign user stories to agile development team</li><li>Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)</li><li>Written and verbal communication skills</li><li>Self-Motivated learner</li></ul>

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Technical Design Lead, Salesforce Field Service Management

Product Designer, Salesforce Field Service Management

Product Designer, Salesforce Field Service Management

Salesforce Engineer

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Technical Design Lead, Salesforce Field Service Management

Product Designer, Salesforce Field Service Management

Product Designer, Salesforce Field Service Management

Salesforce Engineer

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