Customer Experience Manager

Head of Commercial – Freight  Forwarding

Java Tech Lead

Channel Account Manager

Reliability Technician

Customer Marketing Manager

High Purity Specialist

Senior Product Manager

Senior CX/UX Researcher

Techno-Economic Modeling Specialist

Responsibilities: <ul><li>Responsible for setting the strategy and operating a world class Command Center for our customers experience across all digital channels.</li><li>Manage a team of initially 4 operations specialists.\</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels</li><li>Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience</li><li>Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders</li></ul> Requirements: <ul><li>Experience in working for large organizations and handling complex projects</li><li>For measuring the performance and satisfaction of our customers and users, using various tools and methods such as surveys, feedback, analytics, and social media and configure the experience tracking toolset</li><li>A minimum of a Bachelor’s degree in business administration, marketing, business management, communications, or a related field is beneficial but not required (a Master’s degree is preferred)</li><li>Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP), are advantageous to show a commitment to the field and continuous learning</li></ul>

Role Description:The Head of Freight Forwarding Commercial SSA is responsible for developing the business within assigned industry verticals in SSA, focusing on new customers, geographic development, and Freight Forwarding sales activities across the SSA Region.This role will involve leading the creation of trade lane strategies and products, leveraging Freight Forwarding and other relevant capabilities in the Region, and developing specific products to enhance trade through key assets and capabilities in the Region. This role will foster design build and integrate products and solutions that bring Africa to the world to Africa.Responsible for integrating sales and operations planning for accurate strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact.Collaboration and integration with Regional and Global business development teams will be key, and the role will require strong focus on innovation, customer satisfaction, team leadership and managing key strategic Regional accounts.In addition he/she will be tasked with maintaining and growing the existing book of business for the defined regional accounts through successful contract renewal strategies and addressing scope change opportunities commercially within the existing business. Responsibilities:Lead the creation, implementation, and oversight of a comprehensive business development and sales strategy for the Freight Forwarding capability for our client. This includes identifying new market opportunities, cultivating customer relationships, and driving sales growth to achieve and exceed revenue targets. Ensure strategic alignment with organizational goals and maintain a competitive edge in the market through innovative solutions and effective execution.Lead the development and implementation of trade lane strategies and products, and ensure multiple regional interactions and integration. Oversee the discovery, planning, and execution of these strategies and creating, defining, and monitoring key initiatives.Ensure that external regions are aligned to the trade lane strategies and multi-regional trade lane teams are established to drive aligned outcomes.Design and develop solutions for products that enable increased trade across the Region, and deploy sales teams and/or industry vertical solution teams accordingly.Develop strategies and solutions that enable FF to become the integrating capability across both regions and capabilities within regions – measurement of share of wallet captured for FF customers must increase 9through the development of cross selling strategies)Integrate sales and operations planning within the SSA Freight Forwarding capability, and also with the broader SSA commercial and global commercial teams to ensure we drive the SSA end-to-end strategy and optimise the sales teams that we have in place.Oversee the accurate and timely reporting of business development and sales performance metrics. This includes preparing regular reports, analyzing data to identify trends, and providing actionable recommendations to sales teams and other stakeholders to inform strategic and operational decision-making and ensure alignment with business objectives.Oversee and provide guidance to branch level sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives. Drive cross- functional teamwork to enhance market penetration, customer satisfaction, and revenue growth.Act as the Develop and distribute a monthly trade lane pack containing critical insights for the sales team.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Act as custodian for SSA trade lane data and ensure the accuracy and relevance of data through regular maintenance and updates to support informed strategic decision-making. Develop and distribute a monthly trade lane pack containing critical insights for relevant stakeholders and sales teams.Meet and exceed financial growth targets for the assigned industry verticals, countries and expand our geographic and solutions offering footprint with these accounts across our client's service portfolio.Identify and develop relationships with key decision makers at all levels within a customer.Maintain understanding of customers’ expectations relative to operational solutions, costs and results.Understand the customer's business (strategically, operationally, financially).Understand the customer's buying process and identify all influences, intimately understanding their requirements.Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win.Coordinate RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations.Follow the internal commercial process, procedures and thresholds.Support commercial, pricing and freight desk functions.Partners with colleagues in other regions on broader opportunities for select customers.Lead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with policies and proceduresDrive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Lead the our client's Technology agenda, including key digital projects such as defining and supporting the implementation of best-in-class commercial/sales processes and systems (e.g. CRM – Customer Relationship Management, etc.).Ensure, contribute and manage the implementation of continuous improvement, health, safety and sustainability best practice projects relevant to the Commercial capability.Interpret and ensure compliance to relevant regulatory requirements.Requirements:QUALIFICATIONSBachelor’s degree or equivalent in business administration for Freight Forwarding and LogisticsProven track record of having consistently achieved on a sales quota at a relevant scale EXPERIENCEHave a minimum of 8 years’ experience within the transport, logistics, or freight forwarding industry, or similar service industrySignificant sales experience • Leading and managing a teamWork experience in Africa for at least 5 yearsExperience in Freight Forwarding Industry across multiple verticalsExposure to and working knowledge of all facets of contractual requirements SKILLSBusiness Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trends. In-depth understanding of the freight forwarding and logistics industry, including knowledge of international trade regulations, shipping practices, and market dynamics.Strategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision- makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. • Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality - You consider and protect the confidentiality of company data at ALL times.IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel and PowerPoint.Flexibility to travel - You are ready to travel between 40 - 50% of the time. Languages - You speak and write fluent English – additional languages are a bonus. 

Responsibilities:Lead and manage the development team, including assigning tasks and monitoring progressDevelopment team to analyze, design, and implement enterprise-wide Java based systemsHands on expertise in Microservices.Planning, analyzing and defining solutions through business, functional and technical expertiseWork with product managers on issues or questions related to system requirementsResponding to inquiries concerning application development and support.Requirements:Bachelor’s or Masters Degree in Computer Engineering or a closely related field;10+ Years experience in Microservices,Minimum of 4+ years of experience in cloud computing and architecture.Proven experience with major cloud platforms (AWS, Azure, GCP, etc.).Good Knowledge of DevOps methodologies and tools.Experience with containerization technologies (Docker, Kubernetes).Good knowledge of PostgreSQL knowledgeProven work experience as a Java Technical Lead or similar roleStrong experience with Java and Java frameworksExcellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate)

Job Summary:The primary focus of this position is to develop and maintain the sales volume of our Company's authorized channel partners in Southeast Asia. This will require a highly motivated professional who is capable of maintaining professional relationships, channel policy updates and channel accounts development.Responsibilities:Assist and support new channel enablement activities such as incentive programs, promotional events on digital platforms, lead generation activities, to increase the speed of sales.Work collaboratively with various functional operational teams to aid in meeting the monthly booking and billing forecast requirements.Create channel footprint by mapping distributors’ capabilities in reference to company’s products and industry segmentation.Identify white space opportunities by analyzing the current ecosystem and achieve better coverage with existing/new distributors.Monitor key distributors’ sales performance and inventory turns.Assist sales team to ensure the team meets the monthly booking quotaRequirements:Education – Degree level or above in a relevant field – Engineering/Business or possess a track record in professional career relevant to accountabilities of the role.Background – 1 to 3 years of channel management/sales experience in multinational companies. Experienced in using standard business reporting tools and reporting on key metrics. Fresh graduates who aspire to develop their career in channel sales are also welcome to apply.Markets – Proven success in prospecting, building a pipeline, moving opportunities through the sales cycle, and proposing solutions with channel partners, system integrators and other decision makers.

Responsibilities:The Technician III, Reliability performs facility reliability maintenance activities in accordance with approved procedures requiring limited supervision. Proficient at analyzing and troubleshooting the root cause of facility, manufacturing and packaging equipment problems. Implements effective preventive and/or corrective maintenance repairs to provide increased reliability. Identifies maintenance improvements that increase efficiency, throughput, and quality. May train others in setting up equipment. Identifies and solves complex problems. Understands the practical application to problems and situations ordinarily encountered and makes decisions that require choosing from several options.Requirements:May be required to be proficient in troubleshooting & repair in 4 or more of the following areas:ElectricalHydraulicsPneumaticsMechanicalPLC'sProficient in following areas:Ability to read and follow blueprints and engineered drawings.Ability to use theBMS (Bldg. Management System) for HVACSpecialized in at least 4 of the following 5 areas:Utility – purified water systems, compressed air, boiler, chilled water, electrical distribution, product dust collection systems.Building Maintenance – sewers, electronic card readers (when applicable), lighting.Fire suppression systems.HVAC competence and certification, as required.General building & grounds maintenance.Basic math, writing skills, problem solving.Basic computer skills.Ability to use hand tools.Control Precision - ability to quickly and repeatedly adjust the controls of a machine to exact positions.Basic math, writing skills, problem solving.Education & Experience:A High School Diploma or equivalent is required.Level 3 TechSeven years related experience and certification in assigned area(s), as required.ACCP-Level II Certification or equivalent experience

Responsibilities:Leading cross-functional teams to execute revenue growth initiatives and projects.Coordinate with sales teams to ensure alignment of trade marketing strategies across different channels.The CM Manager works closely with the sales team to align sales strategies with overall revenue growth objectives. They may provide insights, analytics, and support to help optimize sales processes, set sales targets, and identify opportunities for revenue generation.Collaboration with the marketing team is essential for developing and executing marketing strategies that drive customer acquisition, retention, and brand awareness. The CM may provide input on campaign planning, messaging, targeting, and performance tracking to ensure alignment with revenue goals.The CM works closely with the finance team to analyze revenue data, forecast revenue projections, and track financial performance against targets. They may collaborate on budgeting, pricing decisions, and financial modeling to support revenue growth initiatives.Data Analysis : Analyzing sales data, market trends, customer behavior, and competitive landscape to identify opportunities for revenue growth.Strategy Development: Developing and implementing strategies to increase revenue across various channels, including sales, marketing, pricing, and product optimization.Cross-functional Collaboration: Working closely with sales, marketing, product development, finance, and other teams to align revenue growth strategies with overall business objectives.Pricing Strategy: Developing and implementing pricing strategies that optimize revenue and profitability while remaining competitive in the market.Customer & Revenue Growth Manager is responsible for developing and implementing strategies to increase a company's revenue. Primary objective is to drive revenue growth through various channels such as sales, marketing, partnerships, and product optimization.Plan and execute trade promotions, activity grid and distributor & customer specific JBPs.Analyzing sales and marketing data to identify trends, opportunities, and areas for improvement.Collaborating with sales, marketing, and product teams to optimize pricing strategies and product offerings.Design and execute promotional programs such as discounts, rebates, and in-store promotions.Track and analyze the effectiveness of trade promotions and campaigns.Manage relationships with key distributors, wholesalers, and retailers.Manage trade marketing budgets and ensure cost-effectiveness of promotional activities.Coordinate with sales teams to ensure alignment of trade marketing strategies across different channels Requirements:5-7 years relevant experienceLocation : Istanbul, TurkeyStrong analytical skillsStrong negotiation skills – to manage pricing discussions with distributor 

Responsibilities:Lead the Process Development for new machine and parts for Cleaning & Handling processes (Precision Cleaning, Fixture Design, Contamination Control, Pre-packaging, Inspection, etc.).Work together with NPI, Fixture Designer, CADCAM Programmer and Production to support new product development and proposal for DFMA (Design for Manufacturing and Assembly).Support NPI for new products feasibility study and provide Cleaning Process cycle time for costing purpose.Excellent in leading problem-solving skills: defining the problem, identifying objectives, assessing risk, developing approach, analyzing results, implement corrective actions and effectively communicate those actions to all required personnel.Implement industry standard process control techniques such as six sigma techniques to manage and develop production efficiencies and qualities.Initiate and conduct process review to improve Safety, Production Yield, Quality and Cycle time (Continuous Improvement, PFMEA).Work closely with counterparts from company (High Purity and Cleaning) for new Equipment, Process and System development for technological advancement.Conduct training for Production staffs in the use and applications of various machining and cleaning process techniques.Support daily task as given by Management.Requirements:Atleast 3 years in cleaning process (aqueous, precision cleaning, micro-contamination) which have intermediate or advanced knowledge on cleaning major element influencesDegree in Mechanical Engineering / Chemical Engineering / Material EngineeringKnowledge in contamination control and high purity cleaning processCandidate should at least understand to interpret RGA, GCMS, ICPMS, FTIR & LPC Lab analysis if at intermediate level in cleaning process Pro-active, Organized, good team leader or player and costumer-orientedStrong problem-solving skill (8D, 7QC, lean six sigma) and developing test such as DOE.Experienced in process control (SPC, PFMEA)Good in presentation and documentation on item related to engineering change and problem solvingStrong organization, time management, planning skills and ability to manage multiple tasks with tight deadlines.

Responsibilities:Define and Build the next generation of AI-driven experiences at our client working across our data platform teams and operating as a key driver of our AI product strategyDrive product and platform vision and create capabilities that add value to both merchants and consumers. Identify new unmet opportunities and gaps in the portfolio by analyzing the market and ecosystem.Collaborating cross-functionally in defining the personalization opportunities across the consumer journey, and define best in class personalization experiences for our client consumers globally.Evangelize, Communicate, and Influence, by driving alignment on vision, roadmap, investment needs, risks, and opportunities with large cross-functional teams, and leaders, including C-level executives.Develop experiments playbook so our models and teams are constantly learning and developing and evangelizing a strong point of view on how to improve KPIs.Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams).Run lean experiments to learn and develop a strong point of view on how to improve KPIsDefine and develop closely with Data Science and Platform leadership the core data products needed to power personalized experiences.Define and measure key AI Platform performance indicators to evaluate and understand product value, performance and compute costs.Identifying new opportunities based on research, industry trends, and best practices, driving innovation and platform improvements.Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets.Requirements:2+ years of experience in AI Product Development4+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products.Technical and business acumen with Identity, Data Normalization, Data usage limitation, and AI-driven personalization product background are critical along with demonstrated experience in defining and driving transformation initiatives.Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking, and customer/developer passion.Being comfortable in navigating ambiguity and establishing an iterative roadmap and experimentation culture.Defining the product and customer experience with high-quality business requirements and user stories while managing the scope of each product release and refining the technology architecture and scalability for the use case.Helping the teams move forward swiftly with rigor, speed, and transparency in decision-making.Removing roadblocks, setting a consolidated vision, and collaborating with excellence across all functions is critical.MBA or Masters in STEM fields.Highly skilled problem-solving and technical skills. Demonstrate a tech-savvy approach and love to stay on top of industry trends.Excellent and effective interpersonal and communication skills (written, verbal, and listening).Self-starter who doesn’t hesitate to proactively approach learning fastSkilled at working with cross-functional groups and matrix organizations in multiple geographies to manage multiple projects simultaneouslyExperience in areas like e-commerce, checkout, payments, and/or risk domain - a plus.

Role Description:As a Senior CX/UX Researcher, you will join the User Experience department of our clients Digital Experience Group.In this role, you will be part of a passionate and experienced User Experience Team.Together with colleagues in other disciplines, you will be responsible for the success of a product portfolio.You represent the customer, investigating their needs in the short and long term to elevate the product offering.As a senior member of this team, you will be responsible for the necessary data for decision-making regarding products and will lead the team through the entire process of developing innovative digital products, using proven research methodologies.This is done in accordance with the principles of Design Thinking and Lean Startup in a corporate environment.Responsibilities:As a Senior CX/UX Researcher for the Legisway suite, you are responsible for making customer needs transparent to identify innovation opportunities.Leading research activities during the Design Thinking and Lean Startup phases of the innovation process for the advancement of digital products.Creating research plans for conducting experiments and/or research projects with our client customers.Conducting research to understand the context in which the customer works, identifying Jobs-To-Be-Done, and validating customer needs, value propositions, and product and interaction design.Linking insights from quantitative user data with insights from qualitative research to achieve product improvements.Supporting the development of digital, user-centered concepts.Testing concepts and critical hypotheses to develop a product proposal and a market-ready product beta or Minimum Viable Product.Work across organizational boundaries and across disciplines with Designers, Researchers, Product Managers, Developers and other stakeholders to ensure that we’re addressing the most critical user needs and opportunities to impact business and technology objectives with your user-centered knowledge. You will report to the Associate Director of UX Research.Requirements:3-5 years of professional experience as a Senior UX Researcher (preferably in a product innovation or R&D environment).User-centered mindset.Solid knowledge of exploratory and evaluative methods for user research.Combination of creativity with technical affinity.Persuasion with partners and stakeholders to promote collaboration and alignment.Analytical mind, capable of extracting insights and visions from multiple and complex data sources.High degree of organization, individual initiative, and personal responsibility.Ability to communicate fluently in French.Ability to communicate in English.Other Qualifications (Preferences)Demonstrated skill in collecting and analyzing human behavioral data to inform UX and product strategy in a technology industry setting. Experience collecting and reporting user data from Pendo or other analytics tools.Experience impacting product direction on products leveraging AI and large language models (LLMs).Experience working in a B2B environment on enterprise solutions.Experience working in a Agile development environment.

Responsibilities:Support strategic option analysis (e.g., make vs. buy, technology portfolio prioritization) via provision of cost-benefit assessments and analysis, as well as validation of economic and risk assumptions; present findings and recommendations based on analysis to senior management.Analyze trends and market intelligence to support the development of business cases (and value hypothesis) for technology projects going through the corporate technology stage-gate process.Create financial models and establish the value of technologies for potential commercial applications, in support of technology development, deployment and external licensing efforts. Support technology project teams in the development of a robust financial case for internally developed technologies, including techno-economic models for investment appraisal of technologies in the stage-gate process.Provide detailed financial and economic insights for evaluating technology project performance by analyzing relevant data against the technology scorecard KPIs.Support technology development, demonstration, internal deployment and external commercialization opportunities, including implementation of robust deployment plans. This includes tracking and accurately reporting the value realized from deployed technologies, as well as supporting internal and external reviews of the relevant financials.Provide input to help evaluate licensing opportunities to enable favorable license terms.Develop, manage and assure the quality of economic modelling tools used within TOC.Periodically review and improve financial models, maintain and update the repository of licenses and portfolio position on all approved technology/innovation applications.Work flexibly across TOC and/or R&D domains as required.Share and transfer techno-economic evaluation fundamentals knowledge to increase financial acumen in the organization. Requirements:Bachelor’s degree in Economics, Econometrics, Engineering, Statistics, Business Administration, or a related discipline. An advanced degree (MBA/Finance) is highly preferred.At least 15 years of professional experience, including a minimum of: 10 years in leading organizations in the energy or chemicals sector, and/or with leading management consulting firm(s); and five years’ conducting incremental, cost-benefit/effectiveness and budget impact analyses using mathematical, economic or statistical modelling tools and techniques, such as decision tree analysis, Markov modelling, and/or discrete event simulations, including Monte Carlo simulations and real options, risk adjustment, and risk management.In-depth knowledge and understanding of one or more relevant core businesses (downstream refining, petrochemicals, midstream, and upstream) and emerging technologies related to corporate sustainability (Circular carbon economy; CO2 capture, utilization and storage; nonmetallic materials; sustainable plastics; artificial intelligence; and industrial sensoring and monitoring).Ability to develop insights from market research to technology business case development; mastery in quantitative economic and financial analysis, portfolio modelling and technology valuation, including: incremental, risk-adjusted, cost-benefit, variance and scenario analyses, NPV, and sensitivity analysis, using a range of tools and applications (Microsoft Excel, SQL, SAS, R, MatLab, Tableau, and/or other VBA type software to analyze complex and large data sets, Planisware, or similar tools for portfolio and project management)

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27 analyzing Jobs found

Customer Experience Manager

Head of Commercial – Freight Forwarding

Java Tech Lead

Channel Account Manager

Reliability Technician

Customer Marketing Manager

High Purity Specialist

Senior Product Manager

Senior CX/UX Researcher

Techno-Economic Modeling Specialist

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Skills

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Location

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27 analyzing Jobs found

Customer Experience Manager

Head of Commercial – Freight Forwarding

Java Tech Lead

Channel Account Manager

Reliability Technician

Customer Marketing Manager

High Purity Specialist

Senior Product Manager

Senior CX/UX Researcher

Techno-Economic Modeling Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

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MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.