Customer Service and Admin (CS&A) Team Lead

Sr. Electrical Engineer

Supply Chain Continuous Improvement Leader

Supply Chain Finance Analyst (1yr contract)

Product Manager IV - High Voltage Cable Accessories

Senior BI Developer - International

Key Accounts Manager

Sales Director - UK

Sales Director - US

Area Sales Manager

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities: <ul><li>Meeting with the product engineers to determine product testing parameters.</li><li>Conducting quality assurance and designing performance tests using the new testing procedures.</li><li>Troubleshooting any errors and streamlining the testing procedures.</li><li>Ensuring all tests and procedures meet company and industry standards.</li><li>Creating and optimizing electrical circuits and systems to meet project requirements.</li><li>Creating prototypes and testing electrical components or systems to ensure performance, safety, and compliance with industry standards.</li><li>Preparing test reports for management.</li></ul> ﻿Requirements: <ul><li>BS Degree in Engineering or Science</li><li>5+ years’ experience related to primary job function, Electrical Engineering preferred.</li><li>Experience with software such as Altium, Ultiboard, Multisim, AutoCAD, Space Claim, Creo, and LabVIEW desirable.</li><li>Experience with solid state power switching highly desirable.</li><li>Familiarity with 270Vdc and 1000Vdc applications desirable.</li><li>Effective communication and presentation skills required.</li><li>Ability to maintain focus and complete tasks independently and on time.</li><li>This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Candidates must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.</li><li>Travel: &lt;10%.</li></ul>

Responsibilities: <ul><li>Develop Improvement Strategies: Formulate and implement continuous improvement strategies to enhance supply chain performance.</li><li>Conduct thorough analyses of current supply chain processes to identify inefficiencies and areas for improvement.</li><li>Lead and manage continuous improvement projects, ensuring timely execution and measurable results.</li><li>Collaborate with Cross-Functional Teams: Work closely with procurement, logistics, manufacturing, and IT teams to ensure alignment and integration of improvement initiatives.</li><li>Apply industry best practices and methodologies (e.g., Lean, Six Sigma) to optimize supply chain processes.</li><li>Leverage data analytics to monitor supply chain performance and drive data-driven decision-making.</li><li>Promote a culture of continuous improvement by mentoring team members and encouraging innovative thinking.</li><li>Develop and track key performance indicators (KPIs) to measure the impact of improvement initiatives.</li><li>Design and implement audit processes to systematically evaluate supply chain processes and compliance. (Audit covers People, Processes for Manufacturing, Supply Chain, Production, Upstream management)</li><li>Development of Job Role Standardization, and Qualification Matrix. Drive role documentations, clarity, and accountability.</li><li>Critical Skill Mapping and Assessment: In collaboration with supply chain functional leaders, develop a comprehensive critical skills framework, which is needed to achieve Supply Chain Transformation Vision. Drive assessment of current capabilities - Identifying strengths, weaknesses, and areas for improvement.</li><li>Developing a global training strategy aligned with the SC organizations goals and objectives. Identifying skill gaps and learning needs to determine training priorities. Coordinating and facilitating training sessions, workshops, webinars, and other learning activities.</li><li>Overseeing the creation of training materials and resources.</li><li>Collaborating with subject matter experts to ensure content accuracy and relevance.</li><li>Conduct regular assessments of supply chain performance across all functions to identify strengths and areas for improvement.</li><li>Keep abreast of industry trends, best practices, and new technologies to maintain a competitive edge.</li><li>Identify and mitigate risks within the supply chain to ensure stability and resilience.</li></ul> ﻿Requirements: <ul><li>Role is 40% tactical &amp; 60% strategic</li><li>Report to Director of Supply Chain Transformation for DDN</li><li>A bachelors or masters degree in supply chain management, business administration, industrial engineering, or a related field</li><li>Proven experience (10+ years) in supply chain management, continuous improvement, or related roles.</li><li>Strong numeracy and analytical skills.</li><li>Able to translate data into high-level analysis.</li><li>Experience in developing and implementing audit processes.</li><li>Proficiency in continuous improvement methodologies (e.g., Lean, Six Sigma) and tools.</li><li>Excellent leadership as well as Change and project management skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>Influencing skills (build relationship, mentor, work under pressure)</li><li>Proven experience in delivering training programs.</li><li>Experience in building and maintaining a network of supply chain professionals, fostering knowledge-sharing, and facilitating collaboration.</li><li>Strong knowledge and experience in supply chain management (areas such as supply planning, production planning, inventory management, logistics, and distribution), best practices, and industry trends on a global scale.</li><li>Knowledge of supply chain management systems &amp; Tools (MES, ERP, …)</li></ul>

Responsibilities: <ul><li>Become the main finance counterpart to provide long term P&amp;L impacts of COGS efficiency/saving plans.&nbsp;</li><li>Track the delivery of saving plans to ensure COGS efficiency is delivered as per forecast.&nbsp;</li><li>Prepare COGS database and analysis from existing and future sourcing to find the most efficient sourcing.&nbsp;</li><li>Own and prepare annual-monthly budgeting of Supply Chain Losses.&nbsp;</li><li>Provide visibility and monthly commentary on SCL actual performance vs forecast/budget and define actions to improve.&nbsp;</li><li>Drive process improvement of SCL from claim visibility, validation, and external/internal resolution</li></ul> ﻿Requirements: <ul><li>Education Background: Finance/ Business and Administration&nbsp;</li><li>Education Level: Bachelor’s Degree minimum&nbsp;</li><li>Working Experience: Minimum 2 years experience in Supply Chain Finance from FMCG Industry</li><li>Technical Skills: Strong analytical, forecasting, budgeting, cost and business analysis</li></ul>

Responsibilities: Strategy Development <ul><li>Develop and drive the HVCA product portfolio strategy for the AMS region, ensuring scalable, profitable, and above-market growth.</li><li>Create product roadmaps and innovation strategies in collaboration with R&amp;D.</li><li>Develop efficient product supply strategies, including stocking proposals aligned with market needs.</li><li>Translate global trends and local insights into actionable strategies, focusing on customer needs and competition.</li><li>Lead the development and execution of business plans, ensuring alignment across teams and geographies.</li><li>Identify and support the assessment of M&amp;A target companies.</li></ul> Operational Excellence <ul><li>Manage P&amp;L for the assigned product portfolio in AMS, ensuring revenue growth and gross margin expansion.</li><li>Optimize product lines through rationalization and cost reduction programs.</li><li>Conduct financial analysis of the responsible product portfolio.</li><li>Collaborate with internal teams to ensure Sales &amp; Operations Planning (S&amp;OP) aligns with organizational objectives.</li><li>Prepare and present regular reports on product range performance against key performance metrics (e.g., revenue growth, margin, new product sales).</li><li>Drive product acceptance and approval with all target customers.</li></ul> Market and Innovation Leadership <ul><li>Analyze market trends, competitive landscapes, and customer feedback.</li><li>Drive new product developments, automation, and sustainability initiatives.</li><li>Identify and pursue business expansion opportunities, including FTAM expansion, M&amp;A, and strategic partnerships.</li><li>Conduct market research to define optimized pricing levels for new products.</li><li>Obtain and coordinate market/customer requirements through Voice of Customer (VOC) meetings.&nbsp;&nbsp;&nbsp;&nbsp;</li></ul> Requirements: &nbsp;Qualifications &amp; Experience <ul><li>3+ years of experience in product management or business development.</li><li>Bachelor’s degree in Engineering or Business Administration.</li><li>Strong understanding of the global energy market, specifically power generation, distribution, and transmission.</li><li>Knowledge of the high-voltage market is a plus.</li><li>Entrepreneurial mindset with strategic thinking abilities.</li><li>Ability to work remotely, with occasional travel (up to 20% in LAM &amp; NAM regions).</li><li>Fluency in English; Spanish is a plus.</li><li>Experience working within an international matrix organization.</li><li>Must be based in the United States.&nbsp;</li></ul>

Responsibilities: <ul><li>Foster a culture of teamwork across the IT team and the organization</li><li>Mentor junior team members through their project delivery, support and customer service</li><li>Document reporting specifications as designated by the reporting consumer</li><li>Develop requisite reporting solutions</li><li>Shares responsibility in development of semantic models and data flows</li><li>Document and maintain governance information regarding data and objects in the reporting enterprise</li><li>Develop and assist in delivery of education material on tool and reporting object use</li><li>Analyze usage of reporting objects in the reporting enterprise</li><li>Shares responsibility with the greater BI team for ensuring quality and integrity of data in the data warehouse, ensuring consistency and synchronization between systems</li><li>Shares responsibility for maintenance and ensuring optimal performance of BI systems and tools</li><li>Perform requisite support of the BI Platform in line with Service Level Agreements, which may require 24/7 on-call support</li></ul> ﻿Requirements: <ul><li>Bachelor’s Degree preferred - Background in Computer Science, Engineering, Business, or related Discipline&nbsp;&nbsp;</li><li>Coursework in Statistics and/or Data Visualization desired</li><li>6-9 years working with Microsoft’s analytic tools (Power BI) with working knowledge of environment administration.</li><li>Participation in 4+ full lifecycle implementations involving new analytic capabilities and/or new data; at least 2 of the implementations in the capacity of the Lead for the reporting initiatives.</li><li>Working knowledge of Azure Data Factory, Azure Synapse, Azure Data Lake Gen 2, SQL, Power Automate, Power BI, Fabric</li><li>Translate business reporting requirements into technical specifications for EDW members</li><li>Ability to facilitate interactive design and functional specification sessions</li><li>Strong analytical problem-solving, and conceptual skills</li><li>Demonstrated track record in new concept development for a variety of projects and complex analytic artifacts</li><li>Passionate to share ideas, work with and mentor other members to ensure the success of the team</li><li>Solid communication skills (verbal, written, listening) and the ability to interact with all levels of company customers and members</li><li>Proactive, self-motivated with the ability to motivate others</li><li>Customer-focused service attitude</li><li>Good organizational skills, with the ability to meet objectives and day-to-day task management</li><li>Excellent technical documentation skills</li><li>Ability to generate and analyze requirements</li></ul>

Responsibilities: <ul><li>Achieve sales target and profit margin as well as 5P’s in-store execution of assigned account within a yearly controlled budget.</li><li>Initiate promotion program and execution plan by translate strategic plans into sales strategies to achieve sales plan, product mix and profit objectives.</li><li>Regularly update and monitor sales forecasts to ensure competitiveness of assigned accounts.</li><li>Proactively identify and cultivate new business opportunities across assigned accounts.</li><li>Facilitate regular meetings with customers to address price updates, sales forecasts, delivery schedules and invoice/payment issues.</li><li>Collaborate with cross functional teams to develop sales planning and strategies to win market share in all categories, ensuring smooth in-store executions and success of company key</li><li>NPD launches.&nbsp;</li><li>Analyze data and develop plan to drive continuous improvement in revenue and sales execution.</li><li>Build and maintain strong trusted relationship with key decision-maker in assigned accounts.</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Business Administration or related field.</li><li>At least 4 years experiences in Customer Management</li><li>Preferred experience with FMCG industry in Modern Trade Channels</li><li>Having skills of Sales Management, Business Acumen, Negotiation and Communication</li><li>Strong analytical and strategic thinking</li><li>Proactive and open-minded</li><li>Team Management Skills</li><li>Good command in spoken and written English</li></ul>

Role Description: <ul><li>The role is a key position within sales team to drive sales and business development activities in the region.&nbsp;</li><li>This role’s primary responsibility is to achieve new business targets for our client GR&amp;RS services.</li><li>The candidate will develop relationships with decision-making CxO level executives at commercial and regional banks, as well as drive the sales cycle of all sales opportunities in his / her respective portfolio / territory from initial prospect communication through contract execution working along with service line and solutioning teams which are located both onsite and offshore.</li></ul> Responsibilities: <ul><li>Engage with key clients, prospects, industry experts to build strategic relationships with commercial and regional banks in areas such as corporate and commercial lending, lending operations, structured finance, model risk management, portfolio monitoring, data and risk management.&nbsp;</li><li>Add new logos and mine existing engagements to expand the market share</li><li>Work closely with Global Head of Sales and Service Line leaders to plan and execute market entry strategies for new products and services, ensuring successful traction</li><li>Collaborate with internal teams including presales, marketing, delivery to align sales efforts and deliver a high-quality client experience</li><li>Act as a senior ambassador of the business by representing at industry events, conferences, and seminars in the region</li><li>Prepare and present regular updates on sales performance, market trends to the Global Head of Sales</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Sales, Marketing, or a related field; MBA or advanced degree preferred.</li></ul> Skills required <ul><li>8 + plus years of experience with proven expertise in working with Capital Markets Assets buy side.</li><li>Research Houses, PE firm, PE led portfolio companies, start-ups&nbsp;</li><li>people who have worked with C-Suite / stakeholders</li><li>Strong business acumen with a demonstrated track record of driving revenue growth and achieving sales targets in the region</li><li>Excellent communication and interpersonal skills, with an ability to negotiate and influence at all stakeholder levels</li><li>Understanding of customer decision making criteria as it pertains to offshore services, consulting, enterprise solutions</li><li>Willingness to travel to meet customers as needed.</li></ul> Work Location <ul><li>Hybrid</li></ul>

Role Description: <ul><li>The role is a key position within Our client GR&amp;RS (Global Research &amp; Risk solutions) sales team to drive sales and business development activities in the region.&nbsp;</li><li>This role’s primary responsibility is to achieve new business targets for our client GR&amp;RS services.</li><li>The candidate will develop relationships with decision-making CxO level executives at commercial and regional banks, as well as drive the sales cycle of all sales opportunities in his / her respective portfolio / territory from initial prospect communication through contract execution working along with service line and solutioning teams which are located both onsite and offshore.</li></ul> Responsibilities: <ul><li>Engage with key clients, prospects, industry experts to build strategic relationships with commercial and regional banks in areas such as corporate and commercial lending, lending operations, structured finance, model risk management, portfolio monitoring, data and risk management.&nbsp;</li><li>Add new logos and mine existing engagements to expand the market share</li><li>Work closely with Global Head of Sales and Service Line leaders to plan and execute market entry strategies for new products and services, ensuring successful traction</li><li>Collaborate with internal teams including presales, marketing, delivery to align sales efforts and deliver a high-quality client experience</li><li>Act as a senior ambassador of the business by representing at industry events, conferences, and seminars in the region</li><li>Prepare and present regular updates on sales performance, market trends to the Global Head of Sales</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Sales, Marketing, or a related field; MBA or advanced degree preferred.</li></ul> Skills required <ul><li>8 + plus years of experience with proven expertise in working with commercial and regional banks</li><li>Experience in corporate/commercial/and wholesale banking</li><li>Strong business acumen with a demonstrated track record of driving revenue growth and achieving sales targets in the region</li><li>Excellent communication and interpersonal skills, with an ability to negotiate and influence at all stakeholder levels</li><li>Understanding of customer decision making criteria as it pertains to offshore services, consulting, enterprise solutions</li><li>Willingness to travel to meet customers as needed.</li></ul> Work Location <ul><li>US- Mid-west/Southeast</li><li>Remote&nbsp;</li></ul>

Responsibilities: <ul><li>Strategic Planning and Execution</li><li>Design and implement pricing strategies tailored to accounts and key customers.</li><li>Identify and prioritize market-focused products to drive value growth for the organization.</li><li>Develop a deep understanding of the needs and expectations of accounts and key customers.</li><li>Craft a Key Account Management strategy aligned with companys Packaging Materials overarching business objectives.&nbsp;</li></ul> Core Functional Responsibilities <ul><li>Develop the annual budget in collaboration with sales leaders, ensuring achievement of targeted sales volume and value.</li><li>Plan and conduct proactive customer visits and meetings to deepen understanding of customer requirements and build strong relationships.</li><li>Provide timely techno-commercial information and clarifications to address customer inquiries.</li><li>Regularly update customers on new product offerings and enhancements in the product range.</li><li>Devise alternative solutions to address supply challenges for specific orders.</li><li>Identify and pursue potential business opportunities, converting them into sustained revenue streams.</li><li>Implement corrective and preventive actions to resolve and avoid customer complaints effectively.</li><li>Recommend pricing strategies tailored to customer needs, ensuring approval and seamless implementation.</li><li>Gather and analyze customer and competitor data, including pricing, credit terms, volumes, business share, and quality assessments.</li><li>Maintain the budgeted ASP (Average Selling Price) to achieve the overall contribution outlined in the budget. Internal Process</li><li>Develop detailed, customer-specific plans to achieve targeted price realization and contribution. Ensure timely collection of payments from customers in alignment with agreed terms.</li><li>Coordinate with the Group Sales team to promote combo deals, fostering deeper customer relationships.</li><li>Work closely with internal stakeholders across companys Films &amp; Foils to ensure seamless fulfillment of customer requirements.</li></ul> Key Result Areas <ul><li>Improvement in Share of wallet of all Accounts.</li><li>Achieve Budgeted Sales value, volume and ASP’s for the allotted markets.</li><li>Achieve Budgeted business growth in New products in the allotted markets.</li><li>Achieve Budgeted DSO’s for the allotted Accounts</li><li>Customer retention rate.</li><li>Net Promoter Score.</li><li>Improvement in Share of wallet of all Accounts.</li><li>Achieve Budgeted Sales value, volume and ASP’s for the allotted markets.</li><li>Achieve Budgeted business growth in New products in the allotted markets.</li><li>Achieve Budgeted DSO’s for the allotted Accounts.&nbsp;</li><li>Customer retention rate.</li><li>Net Promoter Score</li></ul> Requirements: <ul><li>Bachelors Degree preferably in Business Administration, Marketing, Engineering or a related field.</li><li>Master’s Degree in Business Administration (MBA) with a specialization in Sales, Marketing, or Strategy.</li><li>OR Relevant experience or certifications in Key Account Management, Sales Leadership, or Market Analysis (e.g., Certified Key Account Manager, Sales Management Certification).</li><li>5–8 years of experience in Sales or Business Development, preferably in the packaging, manufacturing, pharmaceutical, or related B2B sectors.</li><li>Familiarity with the markets, including regional business&nbsp;</li><li>Experience working with multi-cultural teams and customers across the assigned territories.</li><li>Experience in techno-commercial roles, with the ability to understand and communicate technical product specifications and benefits.</li><li>Demonstrated success in handling cross-border&nbsp;</li></ul> Locations: <ul><li>France, Spain and Italy</li></ul>

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39 administration Jobs found

Customer Service and Admin (CS&A) Team Lead

Sr. Electrical Engineer

Supply Chain Continuous Improvement Leader

Supply Chain Finance Analyst (1yr contract)

Product Manager IV - High Voltage Cable Accessories

Senior BI Developer - International

Key Accounts Manager

Sales Director - UK

Sales Director - US

Area Sales Manager

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39 administration Jobs found

Customer Service and Admin (CS&A) Team Lead

Sr. Electrical Engineer

Supply Chain Continuous Improvement Leader

Supply Chain Finance Analyst (1yr contract)

Product Manager IV - High Voltage Cable Accessories

Senior BI Developer - International

Key Accounts Manager

Sales Director - UK

Sales Director - US

Area Sales Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.