Junior Counsel

Head of Commercial Business Development & Sales (Sub Region)

Sales Manager

Customer Service Specialist

High Purity Specialist

Lead Product Manager

Senior Product Manager

Senior Compensation & Benefits Specialist

ICERTIS Analyst

Responsibilities: <ul><li>This role supports the Legal &amp; Privacy Head’s daily functions and is a strong ambassador to the trusted ‘gate-keeper’ objectives across sales, marketing, operations, purchasing and other business stakeholders.&nbsp;</li><li>The activities include handling the day-to-day legal team administration linked to business needs.</li><li>Co-ordinate the roll-out of legal / compliance training across all regional hub offices with key focus across commercial, purchasing, and regulatory forms related to the distribution of consumer goods globally in Chinese and English.&nbsp;</li><li>Knowledge of the travel retail distribution channel an advantage.</li><li>Multi-task and be organised across various delegations, ‘ad-hoc’ administrative tasks and assignments.</li><li>Take part in developing internal control initiatives whilst anticipating legal and reputational risks, actively listening, reviewing, and drafting forms, as required.</li><li>Develop and roll-out contract life cycle processes with company stakeholders to finalise forms externally.&nbsp;</li><li>Constructively challenging the status-quo and breaking barriers for effective ‘ways-of-working’.</li><li>Facilitate various projects through the co-ordination, drafting forms and checking thoroughly the processes for compliance.</li><li>Have attention to detail with a proven ability to optimise limited business resources, work collaboratively with different cultures and adapt to agile ways-of-working.</li></ul>&nbsp;Requirements: <ul><li>2 to 4 years of work experience with relevant university qualifications in Law.&nbsp;</li><li>Additional qualifications in business, political science, tax, compliance, languages and communications, will be highly regarded.</li><li>Mandarin Chinese (written + spoken, preferably) to assist in China Hub local form review and staff training.</li><li>Detail-oriented, self-starter and comfortable working independently (in a small team setting) with relevant private practice training and in-house work experience, having proven stakeholder management with a ‘can-do’ mindset.</li><li>Strong awareness and interest in the business of luxury and FMCG brands. Has an entrepreneurial mindset with curiosity across all aspects of B-2-B retail and the end-consumer journeys. Knowledge of the digital marketing and social platform space (i.e., AliPay, Douyin, WeChat, Weibo, Ctrip, etc.) is an advantage.</li><li>Displaying strong awareness over legal issues and curiosity on global consumer trends in the Asia-Pacific region (i.e., digital retail, data-privacy protections, competition, bribery/corruption, customs/trade, etc.).</li><li>Direct mentorship opportunities from daily business interactions across the organisation as well as continuous professional development offered on various topics (i.e., business, soft-skills, etc.)</li></ul>

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets.The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets. The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures • Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

The RoleIn your role as Sales Manager (m/f/d) you will support new and existing customers in the DACH region for our TeamMate product portfolio. This includes solutions with which internal audits, risk management and monitoring functions can be automated and their efficiency increased. Your tasks include the following:Responsibilities:·       Develop and maintain a sales pipeline of opportunities to achieve lead generation objectives through outreach to potential clients for sales and marketing purposes (e.g., marketing provided leads/lists, cold calls, emails, off lists, etc.)·       Qualify and close prospective new/existing customers by developing an understanding of customer business needs and risk and compliance challenges; leverage knowledge of software and integrated solutions to identify sales opportunities; demonstrate product solutions via web-based applications.·       Migrate existing customers to the newest TeamMate platform.·       Maintain post-sales contact with large or strategic clients to facilitate a positive and productive long-term relationship·       Participate in day-to-day organisational and team activities, and/or special projects, which will help drive efficiency, in order to improve revenue and profitability for TeamMate.·       Represent within the industry and at trade shows/conferences, as required, by developing and maintaining comprehensive knowledge of  Tax & Accounting products, industry trends, and general business and financial acumen through various sources and initiatives.·       Effectively collaborate with team members and management to improve processes and drive revenue/customer growth for the DACH sales region.·       Appropriately log, document, and update all sales and pipeline management activities within Salesforce, and other required systems, in a compliant, detailed and timely manner.·       Appropriately address/escalate any/all discovered circumstances of potential risk, to management or to the customer, and/or customer dissatisfaction with a sense of urgency Qualifications: ·       Bachelor’s Degree or equivalent relevant experience·       Speaks fluent German and English with strong written and verbal communication skills·       3+ years’ experience in a B2B Software Field Sales or Account Management role or other equivalent experience·       Ability to plan own territory/account approach·       Excellent listening and interpersonal skills·       Strong influencing skills·       Sense of confidence and capability in articulating value propositions·       Preferred with experience in carrying a quota and meeting/exceeding sales targets/goals·       Team oriented, cooperative and flexible·       Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization·       Fast learner and ability to adapt to changing priorities, customer demands and/or market landscape·       Ability to proactively identify and resolve problems·       Ability to discern critical information, assess criticality, form appropriate judgments, and recommend solutions based on available data·       Excellent planning, organisational and prioritisation skills·       Demonstrated ability to manage multiple tasks simultaneously·       Ability to act with urgency·       Solid proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)·       Place of residence in Germany (preferably in southern Germany or Switzerland)·       Willingness to travel to customers in the DACH area What We Offer·       Working from home (100% remote)·       Flexible working hours·       in Germany: 30 days of vacation; in Switzerland: 25 days of vacation·       Volunteer Day: one day off a year for your volunteer work·       Company pension plan·       Many health/wellbeing offers·       E-learning via LinkedIn and other training and development opportunitiesThe RoleIn your role as Sales Manager (m/f/d) you will support new and existing customers in the DACH region for our TeamMate product portfolio. This includes solutions with which internal audits, risk management and monitoring functions can be automated and their efficiency increased. Your tasks include the following:Responsibilities:·       Develop and maintain a sales pipeline of opportunities to achieve lead generation objectives through outreach to potential clients for sales and marketing purposes (e.g., marketing provided leads/lists, cold calls, emails, off lists, etc.)·       Qualify and close prospective new/existing customers by developing an understanding of customer business needs and risk and compliance challenges; leverage knowledge of software and integrated solutions to identify sales opportunities; demonstrate product solutions via web-based applications.·       Migrate existing customers to the newest TeamMate platform.·       Maintain post-sales contact with large or strategic clients to facilitate a positive and productive long-term relationship·       Participate in day-to-day organisational and team activities, and/or special projects, which will help drive efficiency, in order to improve revenue and profitability for TeamMate.·       Represent  within the industry and at trade shows/conferences, as required, by developing and maintaining comprehensive knowledge of Tax & Accounting products, industry trends, and general business and financial acumen through various sources and initiatives.·       Effectively collaborate with team members and management to improve processes and drive revenue/customer growth for the DACH sales region.·       Appropriately log, document, and update all sales and pipeline management activities within Salesforce, and other required systems, in a compliant, detailed and timely manner.·       Appropriately address/escalate any/all discovered circumstances of potential risk, to management or to the customer, and/or customer dissatisfaction with a sense of urgency Qualifications: ·       Bachelor’s Degree or equivalent relevant experience·       Speaks fluent German and English with strong written and verbal communication skills·       3+ years’ experience in a B2B Software Field Sales or Account Management role or other equivalent experience·       Ability to plan own territory/account approach·       Excellent listening and interpersonal skills·       Strong influencing skills·       Sense of confidence and capability in articulating value propositions·       Preferred with experience in carrying a quota and meeting/exceeding sales targets/goals·       Team oriented, cooperative and flexible·       Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization·       Fast learner and ability to adapt to changing priorities, customer demands and/or market landscape·       Ability to proactively identify and resolve problems·       Ability to discern critical information, assess criticality, form appropriate judgments, and recommend solutions based on available data·       Excellent planning, organisational and prioritisation skills·       Demonstrated ability to manage multiple tasks simultaneously·       Ability to act with urgency·       Solid proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)·       Place of residence in Germany (preferably in southern Germany or Switzerland)·       Willingness to travel to customers in the DACH area What We Offer·       Working from home (100% remote)·       Flexible working hours·       in Germany: 30 days of vacation; in Switzerland: 25 days of vacation·       Volunteer Day: one day off a year for your volunteer work·       Company pension plan·       Many health/wellbeing offers·       E-learning via LinkedIn and other training and development opportunities

Job Summary:Customer Service specialist plays a pivotal role in bridging the customers/sales and the plant to drive customer service excellence. The incumbent is responsible for accurate and timely transactions relating to the order fulfilment (order to bill) process, in line procedures and policies. This position reports directly to the Senior Customer Service Manager and will work from our Singapore office.Responsibilities:Sales Order Entry & Order Maintenance:Ensure orders are completely in line with quotation, Special Price Application and Order Policy prior processing in SAP System.Process orders via SAP and BPCS timely to meet customer request date.Ensure accuracy of shipping documents for export including Delivery Note, Packing List, Proof of Delivery, Invoices, etc.Coordinate and expedite orders by liaising with appropriate parties to fulfil orders to meet On-Time DeliveryRecordkeeping:Update order records/data in systems accurately within the order fulfilment process.Ensure proper dissemination and filing of documentation for record audit, traceability and sharing.Pricing:Provide product pricing/margin analysis to the management team for pricing proposal and drive the special pricing approval processReporting:Regular backlog review and overdue backlog clean up to reduce past due ratio.Assist in daily/weekly/monthly and ad-hoc reports with accuracy and within timelineMaintain customer complaints record in systems:Expedite and follow-up with Quality Assurance for complaint closure with corrective action report within timelineOther tasks assigned by Supervisor and Manager.Requirements:Education-Diploma or Degree education with business background is preferredBackground -Minimum 3 years relevant experience in the field of customer service, order fulfilment, logistics, or supply chain, preferably in multinational companiesCompetencies:Familiarity with SAP system or other Enterprise Resource Planning system is an advantageGood knowledge of Microsoft OfficePro-active, systematic, problem-solving skills and strong follow-throughGood communication in English preferred.Ability to multitask and work in fast-paced environment

Responsibilities:Lead the Process Development for new machine and parts for Cleaning & Handling processes (Precision Cleaning, Fixture Design, Contamination Control, Pre-packaging, Inspection, etc.).Work together with NPI, Fixture Designer, CADCAM Programmer and Production to support new product development and proposal for DFMA (Design for Manufacturing and Assembly).Support NPI for new products feasibility study and provide Cleaning Process cycle time for costing purpose.Excellent in leading problem-solving skills: defining the problem, identifying objectives, assessing risk, developing approach, analyzing results, implement corrective actions and effectively communicate those actions to all required personnel.Implement industry standard process control techniques such as six sigma techniques to manage and develop production efficiencies and qualities.Initiate and conduct process review to improve Safety, Production Yield, Quality and Cycle time (Continuous Improvement, PFMEA).Work closely with counterparts from company (High Purity and Cleaning) for new Equipment, Process and System development for technological advancement.Conduct training for Production staffs in the use and applications of various machining and cleaning process techniques.Support daily task as given by Management.Requirements:Atleast 3 years in cleaning process (aqueous, precision cleaning, micro-contamination) which have intermediate or advanced knowledge on cleaning major element influencesDegree in Mechanical Engineering / Chemical Engineering / Material EngineeringKnowledge in contamination control and high purity cleaning processCandidate should at least understand to interpret RGA, GCMS, ICPMS, FTIR & LPC Lab analysis if at intermediate level in cleaning process Pro-active, Organized, good team leader or player and costumer-orientedStrong problem-solving skill (8D, 7QC, lean six sigma) and developing test such as DOE.Experienced in process control (SPC, PFMEA)Good in presentation and documentation on item related to engineering change and problem solvingStrong organization, time management, planning skills and ability to manage multiple tasks with tight deadlines.

Role Description:Alignment with Business Goals: Ensure that foundational data products and solutions are designed and delivered in accordance with the business's strategic objectives and priorities.Stakeholder Engagement: Collaborate closely with business stakeholders to understand their requirements, gather feedback, align shared OKRs as necessary, and transparently prioritize initiatives accordingly.Data Quality and Integrity: Ensure adherence to best practices and standards for the accuracy, reliability, and integrity of the data used in data products and solutions.Innovation: Continuously explore and leverage new technologies, tools, and methodologies to enhance data products and deliver additional value to the business.Responsibilities:Run continuous discovery sessions with business partners to identify, scope, and prioritize opportunities to monetize or commercialize our client data assets aligned with business strategy.Partner with the Enterprise Services organization to understand key revenue growth opportunities and ways that data can unlock or unblock them.Own the creation of requirements for Data Product and Engineering teams based on discovery conversations with key stakeholders.Define growth targets in tandem with internal customers and proactively monitor performance versus projections.Communicate plans with objectives, target outcomes, and critical results to all audiences, including the our clientSenior Leadership team.Partner with Data Governance, Privacy, and Compliance teams to ensure our products and solutions are within regulatory boundaries.Requirements:7 - 10 years of experience in Product Management, Sales Engineering, or Data Solutions Development.Strong communication, listening, interpersonal, influencing, and negotiation skills; able to convey important messages clearly and compellingly amidst ambiguity.Ability to influence at all levels of a highly matrixed organization and across multiple domains.Navigate ongoing changes related to evolving business requirements.Enjoy learning new skills and adapting to changes in your environment, tools, and responsibilities at pace.Excellent time management skills with the ability to manage a large, diverse set of to-dos – vigorously prioritize, stay on top of multiple work streams, monitor progress, and hold owners accountable. Have a strong execution bias and a deep passion for solving internal and external customer problems.Self-starter who doesn't hesitate to proactively approach situations to learn fast.

Responsibilities:Define and Build the next generation of AI-driven experiences at our client working across our data platform teams and operating as a key driver of our AI product strategyDrive product and platform vision and create capabilities that add value to both merchants and consumers. Identify new unmet opportunities and gaps in the portfolio by analyzing the market and ecosystem.Collaborating cross-functionally in defining the personalization opportunities across the consumer journey, and define best in class personalization experiences for our client consumers globally.Evangelize, Communicate, and Influence, by driving alignment on vision, roadmap, investment needs, risks, and opportunities with large cross-functional teams, and leaders, including C-level executives.Develop experiments playbook so our models and teams are constantly learning and developing and evangelizing a strong point of view on how to improve KPIs.Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams).Run lean experiments to learn and develop a strong point of view on how to improve KPIsDefine and develop closely with Data Science and Platform leadership the core data products needed to power personalized experiences.Define and measure key AI Platform performance indicators to evaluate and understand product value, performance and compute costs.Identifying new opportunities based on research, industry trends, and best practices, driving innovation and platform improvements.Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets.Requirements:2+ years of experience in AI Product Development4+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products.Technical and business acumen with Identity, Data Normalization, Data usage limitation, and AI-driven personalization product background are critical along with demonstrated experience in defining and driving transformation initiatives.Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking, and customer/developer passion.Being comfortable in navigating ambiguity and establishing an iterative roadmap and experimentation culture.Defining the product and customer experience with high-quality business requirements and user stories while managing the scope of each product release and refining the technology architecture and scalability for the use case.Helping the teams move forward swiftly with rigor, speed, and transparency in decision-making.Removing roadblocks, setting a consolidated vision, and collaborating with excellence across all functions is critical.MBA or Masters in STEM fields.Highly skilled problem-solving and technical skills. Demonstrate a tech-savvy approach and love to stay on top of industry trends.Excellent and effective interpersonal and communication skills (written, verbal, and listening).Self-starter who doesn’t hesitate to proactively approach learning fastSkilled at working with cross-functional groups and matrix organizations in multiple geographies to manage multiple projects simultaneouslyExperience in areas like e-commerce, checkout, payments, and/or risk domain - a plus.

Role Description:Our partner is now looking for the right person to fill the position as Senior Compensation & Benefits Specialist functionally responsible for C&B in UK and in Denmark.The vast majority of the employees in these countries work within Business Area Wind, Heat and Staff.The position reports to the Director Compensation & Benefits and is a member of the C&B team of our partner.The main responsibility for the team is to develop and drive the Compensation & Benefit agenda for our partner.The Compensation and Benefits team consists of, in addition to the Director C&B, Country leads for Sweden, Germany and The Netherlands respectively and C&B Specialists, all in all 14 persons.What are you going to do as C&B Specialist? The main responsibilities for the Senior Compensation and Benefits Specialist (UK and Denmark) are to implement global Group C&B processes in UK and Denmark and a full responsibility for all C&B specific matters within these countries.The UK/Denmark-lead for Compensation & Benefits is responsible to drive the compensation and benefits agenda in these countries at strategic and operative level and to ensure that our remuneration enables the organization within our partner to drive/support a high-performance culture and to secure relevant and diverse competence and talent.To attract and retain talent is a top priority for our partner and very important within Business Area Wind, Heat and Staff where the need of specialist competence in a market with high competition for talents is key.The UK and Denmark-lead is also contributing to the development of group processes related to Compensation & Benefits, including ASR, STI, International Assignments, salary setting processes in general, variable pay programs, Job Evaluation etc. and responsible for its implementation and execution in the countries.The UK/Denmark -lead will work closely with HR managers, HRBP's and the Shared Service organization/HR Ops ensuring smooth and efficient work processes and well established and accepted “ways of working”Responsibilities:With the foundation of the group reward strategy and policies drive the work with setting the salary structure for the different job roles in the countries to secure a competitive total compensation setupDrive the Annual Salary Review for UK/DK end to end.Drive the annual STI process end to end in the countriesEnsure that managers in continuously receives relevant training within the function.Fully accountable for developing and implementing country specific policies within C&B.Provide input of the estimated total compensation cost into the yearly budget-processEnsure seamless and efficient processes and well accepted “ways of working” within in the function, well in sync with the Shared Service organization/HR Ops and other stakeholders. Continuously seeking to digitalize and simplify.Contribute to the development within the area of C&B group wide.Strong cooperation with the other members of the C&B team to drive the total reward strategy.Ensuring that remunerations schemes operate effectively and meet performance, quality targets as well as complying with market standards and the guideline for a Swedish state-owned company.Keep up to date with current regulations and monitoring changes in the compensation and benefit area in UK/DK.Co-operate with HR managers and other internal stakeholder to understand the business demands and need within the compensation & benefit area.Requirements:Our best candidate has a relevant academic degree in HR or Law and documented experience from functional leadership and at least 10 years of experience within related topic.Familiarity with various types of compensation schemes and benefits, and modern digital solutions within C&BExperience form working with C&B topics in both in Denmark and UKGreat communication skills, able to rapidly establish credibility for own personHands on mentality, not afraid to get hands dirty to get the work done.Collaborative believes sharing is win-win and is empowering others.Has a strategic mindset, able to see through complexity but also able to simplify to get buy-in from others.Has great judgement and is pragmatic, understanding which issues should be addressed and when.Able to work in a matrix organization in an international setting, balancing different stakeholder needs and deal with political complexity.Is passionate about the overall environmental impact vision of our partnerIs genuinely interested in the business and how the own function can contribute to the success of the companyHas a strong match with our partners experience principles (Open, Active, Positive & Safety), being able to role model these in the organization.Command of English is strong, both verbally and writtenOur Offer: Good remuneration, a challenging and international work environment, and the possibility to work with some of the best in the field.You will be working in interdisciplinary teams and you can always count on support from committed colleagues. We offer attractive employment conditions and opportunities for personal and professional development. ean energy company with approximately 20 000 employees.For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation.We now want to make fossil-free living possible within one generation. To be able to reach this ambitious goal we are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission

Role Description:We are looking for resource with Icertis development and Configuration experience. One should have at least two full cycle implementations experience. Required to have strong technical skills and experience in various aspects of Icertis technical, functional, reporting etc.Responsibilities:Drive execution of ICERTIS product implementations in accordance to ICERTIS implementation methodology, within the bounds of agreed scope, schedule and effort.Conceptualize and formulate best of breed solutions in close collaboration with business that effectively address key implementation objectivesDrive requirement gathering, functional design and work closely with various teams to support across multiple engagements.Own system configuration and deployment activities across multiple engagementsContribute to ICERTIS product road-map through active feedback from customers and implementation experience.Drive Icertis system upgradations, consultation to provide business strategiesPlan and coordinates efforts of others in performing project assignment tasksLead business discussions to collect the requirements, prepare business documentation, design, configure, test solutions.Coordinate with all stake holders to drive end to end solutions, bring value delivery, provide day to day support/trouble shooting issuesIdentify improvement opportunities and provide solutionsProactively identify areas for process improvements. Requirements:Must have 16 years of education – any in fieldAround 5+ hands on experience in Icertis development+ Config+ Support .Good knowledge of various contracts types/classification of contracts in industry .Experience in dealing supply contracts, customer contracts, services, legal etc are requiredUnderstand business and functional contract management usually referred to as CLMContract management experience ,understanding of templates, clauses, and meta data.Adaptable to using configuration tools within Icertis SaaS platformKnowledge of SAP master data utilization via Boomi integrationsUnderstand user management structure with vision for enhancement to meet security and compliance requirementsHands on Experience in end-to-end implementation, Support, roll out of projects in all phases of design, implementation, and testing.Experience in Data migration/Cutover activities such as master & transaction data. • Excellent oral and written communication and presentation skillsTrack record of supporting systems with global implementationsStrong communication skills – verbal, written, listeningGood interpersonal skillsSelf Starter: Detailed and Results oriented External UseExcellent follow through skillsBusiness backgroundReal experience in dealing with multiple vendors, customers and interacting with them for coordinationAbility to analyze data, diagnose issues, and propose recommendationsFlexible to work in dynamic environment and timings

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24 active listening Jobs found

Junior Counsel

Head of Commercial Business Development & Sales (Sub Region)

Head of Commercial Business Development & Sales (Sub Region)

Sales Manager

Customer Service Specialist

High Purity Specialist

Lead Product Manager

Senior Product Manager

Senior Compensation & Benefits Specialist

ICERTIS Analyst

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24 active listening Jobs found

Junior Counsel

Head of Commercial Business Development & Sales (Sub Region)

Head of Commercial Business Development & Sales (Sub Region)

Sales Manager

Customer Service Specialist

High Purity Specialist

Lead Product Manager

Senior Product Manager

Senior Compensation & Benefits Specialist

ICERTIS Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

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JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.