Team Lead - Global Trade Compliance

Customer Service Representative - SAP

Technical Design Lead, Salesforce Field Service Management

Product Designer, Salesforce Field Service Management

Key Account Manager - Automotive

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

Customer Service Team Lead

Marketing Automation Analyst

Responsibilities: Trade Compliance Activities in the BU: <ul><li>Execute trade operations and provide compliance oversight for the assigned BU to ensure compliance with import/export laws and regulations in UK, US &amp; Indian SCOMET Export Controls</li><li>Maintain trade operations and compliance activities in accordance with policies, procedures, and controls, in collaboration with&nbsp;</li></ul> key stakeholders throughout the BU: <ul><li>Act as a point of contact for BU stakeholders on trade-related matters.</li><li>Work with BU stakeholders and counsel to understand business changes and develop trade-related solutions/strategies and controls to ensure compliance</li><li>Maintain BU-level Key Performance Indicators (KPIs) and reporting to ensure efficiency and effectiveness of the operations</li><li>Partner with Trade Compliance Professionals and Stakeholders across the Enterprise</li><li>Partner with GTS Governance to monitor trade compliance regulatory and legislative changes, assess the potential impact to the BU, and determine the necessary actions and communications to the appropriate stakeholders</li><li>Work with GTS Governance teams to conduct trade compliance audits and oversee corrective action plans</li><li>Partner with GTS Governance to develop and administer effective trade compliance training as required throughout the region and organization&nbsp;</li><li>Ensure appropriate utilization of the GTS Operations Service Centre for product classification (import and export), restricted party screening, and duty savings compliance, and otherwise ensure proper country of origin determination, valuation, and admissibility</li><li>Work with the Operational Service Centres to identify, evaluate and administer opportunities to facilitate trade in a cost-effective and compliant manner (e.g. make use of applicable Free Trade Agreements, Duty Drawback, First Sale for Export, Foreign Trade Zones, etc.)&nbsp;</li><li>Establish and maintain relationships with internal functions, including corporate functions, to encourage awareness of global trade compliance issues, pro-actively identify trade risk and threats, and develop appropriate trade compliance controls</li></ul> Talent Development &amp; Leadership: <ul><li>Create a culture of engagement and performance in alignment with core values&nbsp;</li><li>Lead by example and act with empathy</li></ul> Requirements: <ul><li>Experience in UK, US &amp; Indian SCOMET Export Controls</li><li>SAP &amp; GTS experience</li><li>Customs Compliance experience</li><li>Management of a team</li><li>Success in the role requires strong analytical and creative problem-solving skills, highly developed oral and written communication skills, and the ability to work with interdisciplinary teams (internal and external) to drive issues and projects to conclusion.&nbsp;&nbsp;</li></ul> In addition, successful candidate will have the following qualifications, experience, and skills: <ul><li>Bachelors degree required (international business, supply chain, law, or related field)</li><li>3+ years’ experience in global trade compliance</li><li>Functional knowledge of import and export regulations and familiarity with customs practices in countries across the region</li><li>Proven ability to work with variety of business groups, including supply chain, legal, procurement and finance</li><li>Ability to foster teamwork and internal and external relationships</li><li>Excellent organizational habits and priority management&nbsp;</li><li>Customer focused with a commitment to quality</li><li>Travel may be necessary in fulfillment of responsibilities</li></ul>

Role Description: <ul><li>Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.</li><li>They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.</li><li>Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company.</li><li>They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues.</li><li>Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services.</li><li>This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.&nbsp;</li></ul> Responsibilities: <ul><li>Deliver extraordinary customer experience by providing our customer with world class customer service</li><li>Respond promptly to customer inquiries via phone, email.</li><li>Provide detailed information about products, services, and order status.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Process customer orders accurately and efficiently.</li><li>Track order progress and ensure timely delivery.</li><li>Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer</li><li>Serve as the primary point of contact between customers and the manufacturing team.</li><li>Communicate any changes in order status, delays, or issues to customers promptly.</li><li>Prepare and deliver order confirmations, shipping notifications, and other relevant information.</li><li>Maintain accurate and up-to-date customer records and order documentation.</li><li>Generate regular reports on order status, customer interactions, and other relevant metrics.</li><li>Identify trends and provide insights to improve customer service processes.</li><li>Identify and troubleshoot issues related to orders, deliveries, and product quality.</li><li>Gather customer feedback and suggest improvements to products and services.</li><li>Participate in team meetings and training sessions to stay updated on products and processes.</li><li>Assist in the development and implementation of customer agreement and procedures.</li></ul> Requirements: <ul><li>Any Bachelor’s/ Business degrees or equivalent experience.</li><li>Comfortable with Night Shift.</li><li>SAP knowledge.</li><li>Supply chain knowledge.</li><li>SFDC experience (added advantage).</li></ul>

Responsibilities: <ul><li>Own the technical design and solution both for FSM Core and FSM Mobile</li><li>Own the solution functionality design as per approved demands, and translate those to IT functional and technical requirements</li><li>Defines the optimal configuration with maximal utilization of out-of-the-box functionality vs company -specific customization</li><li>Support in defining data model and controlling data integrity for the solutions</li><li>Support application support teams and company service management in problem management</li><li>Support FSM license management</li><li>Ensure that solution development is in line with business objectives, user needs, target architecture and IT standards &amp; frameworks</li><li>Ensure the solution documentation is always up-to-date</li><li>Understand the FSM solution big-picture and the target state and it’s role in IT landscape and service business processes.</li></ul> Requirements: <ul><li>M.Sc. degree or equivalent</li><li>Professional experience of minimum 12 years in IT industry, with at least 8 years in Salesforce</li><li>Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation</li><li>Expertise and hands on experience in custom mobile architectures</li><li>Good knowledge of handling &amp; simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.</li><li>Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage</li><li>Demonstrated track record of clear achievements from previous positions held</li><li>Experience in leadership and matrix organizations</li><li>Experience with supplier collaboration / collaboration with development partners</li><li>Experience in working in international environment with stakeholders distributed globally</li><li>Excellent stakeholders’ communication skills (both written and oral)</li><li>Excellent change management, analysis and problem solving skills</li><li>Excellent collaboration and communication skills in English</li></ul>

Responsibilities: <ul><li>Conduct user interviews, surveys, and usability testing to understand the pain points of field service workers, dispatchers, and managers.</li><li>Collaborate with customer support teams to gather feedback and pain points directly from the end-users.</li><li>Analyze market trends and competitors to ensure that Salesforce FSM is competitive and meets the needs of various industries.</li><li>Develop user personas, user journeys, and detailed workflows based on research and business requirements.</li><li>Define and document design specifications, including wireframes, prototypes, and high-fidelity mockups.</li><li>Work closely with product managers and engineers to align the design vision with technical and business constraints.</li></ul> Requirements: <ul><li>M.Sc. degree or equivalent</li><li>Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation</li><li>Expertise and hands on experience in custom mobile architectures</li><li>Good knowledge of handling &amp; simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.</li><li>Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage</li><li>Salesforce Platform Experience :A strong understanding of Salesforce core features, data models, security settings, and integration capabilities is necessary.</li><li>Strong technical and functional proficiency in Salesforce administrative tasks</li><li>Data Standards &amp; Modelling: A good understanding of Salesforce data models is essential for success in this role.</li><li>Declarative Development: Proficiency with Salesforce declarative tools such as Process Builder, Flows, and Validation Rules is a strong asset.</li><li>Custom Development Knowledge: Familiarity with Salesforce development frameworks like Apex, Lightning Web Components (LWC), and Visualforce will provide an advantage.</li><li>Integration &amp; APIs: Experience with Salesforce integration methods (REST/SOAP APIs) and familiarity with middleware solutions is a plus&nbsp;</li><li>Salesforce Field Service Expertise: This is a desirable skill but not mandatory. On-the-job learning will be supported.</li></ul> Certifications (Preferred): <ul><li>Salesforce Certified Administrator: Validates the ability to configure and manage the Salesforce platform.</li><li>Salesforce Certified Platform App Builder: Demonstrates proficiency in declarative development and application design.</li><li>Salesforce Certified Platform Developer: For candidates with custom development experience in Apex, LWC, and Visualforce.</li><li>Salesforce Certified Field Service Consultant: Demonstrates expertise in designing and implementing Salesforce Field Service solutions.</li></ul>

Responsibilities: <ul><li>Create personas and user stories to ensure the product addresses real-world needs.</li><li>Run tests with real users to validate design solutions and identify areas for improvement.</li><li>Collaborate with product managers, developers, and other stakeholders to align on business goals, technical constraints, and user needs.</li><li>Contribute to Salesforces design system to ensure consistency across the Field Service product suite.</li><li>Create user flows and wireframes that streamline field service operations, ensuring that both the service agents and dispatchers can work efficiently.</li></ul> Requirements: <ul><li>Salesforce Platform Experience: A strong understanding of Salesforce core features, data models, security settings, and integration capabilities is necessary.&nbsp;</li><li>Strong technical and functional proficiency in Salesforce administrative tasks</li><li>Data Standards &amp; Modelling: A good understanding of Salesforce data models is essential for success in this role.</li><li>Declarative Development: Proficiency with Salesforce declarative tools such as Process Builder, Flows, and Validation Rules is a strong asset.</li><li>Custom Development Knowledge: Familiarity with Salesforce development frameworks like Apex, Lightning Web Components (LWC), and Visualforce will provide an advantage.</li><li>Integration &amp; APIs: Experience with Salesforce integration methods (REST/SOAP APIs) and familiarity with middleware solutions is a plus.</li><li>Salesforce Field Service Expertise: This is a desirable skill but not mandatory. On-the-job learning will be supported.</li><li>Salesforce platform experience, administrative task, integration, API, Salesforce integration methods, Data model.</li><li>APEX &amp; LWC</li></ul>

Role Description: <ul><li>Marketing and Selling electrical/electronic components to key customers in Automotive Industry.</li><li>ROLE OBJECTIVE We are looking to hire an experienced key account manager to maintain solid relationships with the companys key customers.</li><li>The key account managers responsibilities include growing the companys revenue by ensuring that key customers are satisfied with the services provided, identifying new business opportunities, and attending all meetings, conventions and training workshops.</li></ul> Responsibilities: <ul><li>Managing Key Accounts with strong customer relationships for long-term success</li><li>Building strategies to increase CPV’s by promoting value propositions thru design speck inn’s &amp; Competition replacements.</li><li>Respond on new RFQ’s and developing new sales opportunities</li><li>Tracking accounts targets and ensure increased sales</li><li>Analyze data and sales statistics and improve business and marketing strategies.</li><li>Mapping competition activities &amp; preparing SWOT analysis to build further strategies.</li><li>Compiling reports on account progress, goals, and forecasts for internal teams and stakeholders</li><li>Developing a thorough understanding of key customers requirements and propose customized solutions</li><li>Communicating as the main point of contact between key customers and internal teams to ensure that customer needs are met</li><li>Negotiating contracts with key customers and meeting established deadlines for the fulfillment of long-term goals</li><li>Managing &amp; motivating the team to achieve the desired outcomes</li></ul> Requirements: <ul><li>BE/ B.Tech (Electronics, Mechanical), MBA (preferred)</li></ul>

Responsibilities: <ul><li>The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business.</li><li>The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.</li><li>Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience.</li><li>Make it easy for customers to do business</li><li>Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries.</li><li>Identify opportunities to generate new business and organic revenue growth.</li><li>Create a favourable impression and sell the brand to strengthen our positioning with customers A Day in the Life of a Solution Consultant:</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue.</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li></ul> Requirements: <ul><li>Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback</li><li>Strong verbal, written, and presentation skills.</li><li>Proven ability to initiate, organize, and complete multiple tasks in a timely manner.</li><li>Demonstrates ability to share creative and new ideas.</li><li>Consultative selling experience desired.</li><li>Relevant product or industry experience a plus.</li><li>Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.</li><li>A passion for serving customers.</li></ul> Education: <ul><li>Bachelor’s technical or business degree preferred or equivalent experience</li></ul>

Role Description: <ul><li>The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business .</li><li>The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.</li><li>Be the face and voice to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with client.</li><li>Make every interaction memorable, enabling deeper relationships.</li><li>Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth.</li><li>Create a favorable impression and sell the brand to strengthen our positioning with customers A Day in the Life of a Solution Consultant:</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue. KPIs: Customer Effort Score (CES), Opportunity Conversion, Revenue Growth</li></ul> Responsibilities: <ul><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue.</li></ul> Requirements: <ul><li>Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback</li><li>Strong verbal, written, and presentation skills.</li><li>Proven ability to initiate, organize, and complete multiple tasks in a timely manner.</li><li>Demonstrates ability to share creative and new ideas.</li><li>Consultative selling experience desired.</li><li>Relevant product or industry experience a plus.</li><li>Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.</li><li>A passion for serving customers.</li></ul> Education: <ul><li>Bachelor’s technical or business degree preferred or equivalent experience</li></ul>

Responsibilities: Lead with Accountability:&nbsp; <ul><li>Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience, and ensuring seamless coordination across&nbsp;</li><li>regions during operational transitions.</li></ul> Mentor for Excellence:&nbsp; <ul><li>Provide real-time coaching and feedback, ensuring your teams actions align with our high standards and effectively manage cross-cultural teams for optimized collaboration across multiple regions.</li></ul> Talent Acquisition and Development:&nbsp; <ul><li>Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation. Facilitate training and knowledge transfer for teams adapting to new workflows and responsibilities.</li></ul> Champion of Change:&nbsp; <ul><li>Lead by example in adopting transformation initiatives and fostering a culture of positive change. Guide the team through a successful migration process, addressing any challenges and ensuring all goals are met.</li><li>Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality by standardizing processes and ensuring the smooth integration of systems and operations post-migration.</li></ul> Stakeholder Management:&nbsp; <ul><li>Act as the primary point of contact for internal and external stakeholders, ensuring clear, timely communication throughout the migration process and aligning teams across regions. Keep key stakeholders informed on progress, challenges, and successes, ensuring their buy-in and support.</li></ul> Cross-Functional Collaboration: <ul><li>Work seamlessly with internal partners in engineering, planning, and sales to ensure comprehensive customer support, and effectively manage relationships between teams across different geographical regions.</li></ul> Requirements: <ul><li>﻿Strong verbal and written communication skills</li><li>Excellent problem-solving abilities</li><li>Leadership experience in large, multi-layered teams</li><li>Effective collaboration across all organizational levels</li></ul>

Overview: <ul><li>The successful candidate will demonstrate strong technical proficiency, project management skills, and the ability to collaborate across diverse teams.&nbsp;</li><li>They will contribute to improving marketing operations by identifying areas for process optimization and supporting marketing automation strategies in a fast-paced environment.</li></ul> Responsibilities: Campaign Planning &amp; Execution: <ul><li>Develop and execute email marketing campaigns, including personalization, segmentation, A/B testing, and performance analysis.&nbsp;</li><li>Implement nurture campaigns to move prospects through the sales funnel and drive conversions.</li><li>Collaborate with creative teams to ensure consistency in messaging and branding across campaigns.</li><li>Balance multiple campaign requests while maintaining attention to detail and deadlines.</li></ul> Demand Generation &amp; Account-Based Marketing (ABM): <ul><li>Support and provide strategic inputs into demand generation efforts by planning and implementing campaigns that drive awareness, engagement, and lead acquisition.</li><li>Partner with campaign, COE and&nbsp;BU teams&nbsp;to align marketing strategies with account-level goals and objectives.</li><li>Utilize ABM tools to engage high-priority accounts through targeted marketing activities.</li></ul> Data Analysis &amp; Reporting: <ul><li>Monitor and analyze campaign performance metrics, providing actionable insights to stakeholders.</li><li>Build dashboards and reports to track KPIs and demonstrate the ROI of marketing efforts.</li><li>Ensure data integrity across platforms and maintain compliance with data management protocols.</li></ul> Requirements: <ul><li>Bachelor’s degree in Marketing, Business, or a related field.</li><li>Experience in marketing automation or a related role, with demonstrated proficiency in Eloqua, Salesforce, or similar platforms.</li><li>Technical &amp; Analytical Skills:</li><li>Hands-on experience with marketing automation tools, CRM systems, and ABM platforms (e.g., Demand base, Marketo, HubSpot).</li><li>Strong analytical skills to interpret campaign data and develop actionable insights.</li><li>Proficiency in HTML, email templates, and API integrations.</li></ul>

Skills

Industry

Location

Jobtitle

80 india Jobs found

Team Lead - Global Trade Compliance

Customer Service Representative - SAP

Technical Design Lead, Salesforce Field Service Management

Product Designer, Salesforce Field Service Management

Product Designer, Salesforce Field Service Management

Key Account Manager - Automotive

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

Customer Service Team Lead

Marketing Automation Analyst

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

80 india Jobs found

Team Lead - Global Trade Compliance

Customer Service Representative - SAP

Technical Design Lead, Salesforce Field Service Management

Product Designer, Salesforce Field Service Management

Product Designer, Salesforce Field Service Management

Key Account Manager - Automotive

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

Customer Service Team Lead

Marketing Automation Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.