Workplace Technology Engineer

Responsibilities:

• Design and execute the standardization of workplace and infrastructure solution across the group, taking into consideration industry best practices and regulatory requirements.
• Implement and manage workplace technology solutions including end users devices, telephony, collaboration and office productivity tools, managed print.
• These will include the focus on Microsoft 365 suite, including emerging technologies like Microsoft Co-Pilot.
• Implement and manage network infrastructure such as WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access and other network enabling technologies and applications.
• Implement and manage the Service Desk to handle service requests and incidents.
• Drive workplace technology and infrastructure service recovery to reduce system downtime and impact to internal users and external customer.
• Track service providers SLAs.
• Experimentation and recommendation of new workplace technologies. Keep abreast with technology development in the industry and regulators.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a combination of relevant professional experience.
• More than 5 year’s relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory.
• Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools.
• Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s business and operations and network protocols like DHCP, TCP/IP, and VPN.
• Relevant certifications in Workplace Technology and Networking preferred but not mandatory.
• Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments.
• Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.
• Knowledge of ITIL framework and IT service management concepts and Agile methodologies.