Technical Support Manager

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities:

• Coordinate scheduling of resources and tests to maximize lab utilization while meeting project deadlines and communicating them to (primarily internal) customers.
• Lead and mentor a team of technicians and engineers, providing guidance, training, and support as needed.
• Manage inventory of high voltage testing equipment, including procurement, maintenance, and retirement planning.
• Ensure compliance with safety standards and regulations, implementing necessary policies and procedures to maintain a safe working environment.
• Ensure compliance with audits such as ISO 17025. 
• Monitor project progress, identify potential issues, and implement solutions to ensure successful project completion

Requirements:

• Bachelor’s degree in Electrical Engineering, Physics, or a related field; Master’s degree preferred.
• 8+ years’ experience with minimum 2+ years in high voltage testing 35kV+, and should have 2+ years’ in leadership role - preferably in an industrial or research setting; and laboratory experience required.
• Proven project management abilities, including the ability to prioritize tasks, allocate resources, and meet deadlines.
• Excellent leadership and communication skills, with the ability to effectively manage teams and collaborate with diverse stakeholders.
• Understanding of electrical engineering principles, particularly in the areas of high voltage systems and insulation testing.
• Familiarity with relevant standards and regulations, such as IEEE, IEC, ANSI, and NFPA.
• Attention to detail and a commitment to quality, with the ability to troubleshoot problems and implement solutions in a timely manner.