Technical Design Lead, Salesforce Field Service Management

Our client is an international European MNC that has a strong global presence and a market leader in engineering innovation and digitalization. 

Responsibilities:

• Own the technical design and solution both for FSM Core and FSM Mobile
• Own the solution functionality design as per approved demands, and translate those to IT functional and technical requirements
• Defines the optimal configuration with maximal utilization of out-of-the-box functionality vs company -specific customization
• Support in defining data model and controlling data integrity for the solutions
• Support application support teams and company service management in problem management
• Support FSM license management
• Ensure that solution development is in line with business objectives, user needs, target architecture and IT standards & frameworks
• Ensure the solution documentation is always up-to-date
• Understand the FSM solution big-picture and the target state and it’s role in IT landscape and service business processes.

Requirements:

• M.Sc. degree or equivalent
• Professional experience of minimum 12 years in IT industry, with at least 8 years in Salesforce
• Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation
• Expertise and hands on experience in custom mobile architectures
• Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.
• Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage
• Demonstrated track record of clear achievements from previous positions held
• Experience in leadership and matrix organizations
• Experience with supplier collaboration / collaboration with development partners
• Experience in working in international environment with stakeholders distributed globally
• Excellent stakeholders’ communication skills (both written and oral)
• Excellent change management, analysis and problem solving skills
• Excellent collaboration and communication skills in English