Store Manager - Retail Luxury Fashion

Our client is a symbol of crafting excellence, creativity and uniqueness, they continue to inspire individuality by redefining the values of mastery and emotional beauty that are deeply intertwined with its roots as the most established Italian Maison de Couture.

They have re-signified their iconic codes by leveraging its unrivaled brand heritage. The collections include haute couture, women’s and men’s ready-to-wear, accessories, eyewear. They blend legacy and currency, placing people unconditionally at the centre.

Responsibilities:

• Be a Brand Ambassador in the market to develop the visibility and the reputation of the brand.
• Ensure budget and targets achievement. Drive strategic performance KPIs.
• Foster a couture service mindset and act as a role model.
• Foster creativity and colleague centric mindset within the team.
• Sets the agenda and deliver winning goals to:
• Implement clienteling and ensure clients engagement, recruitment, retention and upgrading with high attention on local domestic clients.
• Design and implement business strategy to develop strategic KPIs: conversion rate, cross selling, bags business development.
• Ensure regular and effective cascading of company contents through morning briefings, products and CRM trainings, engaging animation of the storeboard.
• Impeccable management of the client data base including client assignment and reassignment.
• Built the best team through talents recruitment and retention, ensuring career development and succession plans.
• Grant the right level of coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedbacks, foster their motivation.
• Ensure correct operations and compliance in all administrative procedures including AFS.

Requirements:

• Ability to communicate with HQ and his team sharing constructive feedbacks and clear strategies.
• Very good understanding and driving of retail performance KPIs.
• Engaging, positive and motivating communication skills
• Candidate must have a minimum of 2 years Senior Retail Management Experience