Senior Product Manager, SMB

Our client is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders. The company operates as a payment processor for online vendors, auction sites and many other commercial users, for which it charges a fee.

They are championing possibilities for all by making money fast, easy, and more enjoyable. Their hope is to unlock opportunities for people in their everyday lives and empower the millions of people and businesses around the world who trust, rely, and use their services.

Job Description: 

• Understand customers, customer segments and the core jobs-to-be-done to build solutions that exceed customers' expectations and become an indispensable aide for them.
• Utilize all means possible – internal data, stakeholder input, voice of the customer, market intelligence and independent research – to bring forth thoughtful and impactful solutions to market.
• Partner with cross functional teams - product managers, program managers, engineering, design, UXR, marketing, and commercial managers - and collaborate with them to do right thing for the customers
• A passion to help build right payment solutions for microbusinesses who have the highest ambitions and are price sensitive
• Be nimble to adapt to changing business needs and team needs, yet stay focused on driving measurable impact
• Be grounded in data and have a balanced view based on intuition and observation.

Responsibilities:

• Responsible for owning, executing and maintaining a product roadmap leading from discovery to delivery
• Define product requirements and lead successful execution of initiatives
• Drive and/or take part in sprint planning, pre-mortems, post-mortems, and bug triaging
• Partner with cross-functional teams at and external partners to design, build, launch new product capabilities or improve existing functionality.
• Engage closely with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs.
• Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making
• Summarize product execution updates as well as KPI updates to stakeholders to help with decision-making
• Work closely with commercial teams to align product goals with commercial outcomes
• Define and proactively monitor key performance metrics to support and make product decisions • Partner with Customer Support teams in solving pain points for our users.
• Partner with Legal, Privacy, and Compliance teams to ensure the products we deliver are within regulatory boundaries.
• Define a product launch plan for your area, including identifying new opportunities as well as maintaining a rolling roadmap of projects or iterations.

Requirements:

• 5+ years of consumer web or mobile product management experience
• Experience in delivering successful large-scale mobile and web products
• Ability to use data and analytics dashboards to inform product hypotheses and decisions.
• Experience developing and delivering direct-to-consumer products to market successfully
• Experience working with a full-stack engineering team, i.e., both front-end experience (mobile and web) as well as back-end services.
• Experience in Payments and SMB is a plus