Sales Support Engineer

Our client is a world-leading thermal energy management and niche pumping group.

Every day, our client works to help their customers tackle their toughest manufacturing challenges. They transform production processes with components and entire systems that are responsive and predictive, providing technology used in the biotechnology, pharmaceutical, industrial, automotive, mining, food and beverage, OEM, and medical device sectors. With a presence in over 60 countries, our client offer comprehensive customer support globally.

Responsibilities:

• Support the sales staffs and ensure the sales team is on track to meet mon-end goals by processing and completing orders, managing shipment and local delivery timely to customer, controlling backlog and stock availability;
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems;
• Review pending orders and specific customer request to ensure excellent customer service and customer experience;
• Keep line manager informed of any issues affecting month-end goals of sales team;
• Manage inventory and control stock level efficiently by balancing with supply and demand on one side and costs on the other;
• Submit the scheduled and on-demand reports punctually;
• Control data governance sufficiently and efficiently to make all necessary data available and ready to the line manager and sales staffs upon request;
• Maintain an accessible and organized filling systems for sales and administrative professionals;
• Handle all administrative duties;
• Generate and process new sales leads as necessary to support sales team;
• Arrange appointments with customers and sales team;
• Maintain a cheerful attitude with answering all inbound customer’s calls and addressing customer or sales team needs;
• Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction;
• Follow up with customers to make sure that they are satisfied with a particular product and service;
• Establish active communication and engagement with all other departments to help out where necessary;
• Collaborate effectively with the sales team;
• Arrange travel and accommodations where necessary;
• Expenses control;
• Exert attention to detail;
• Suggest sales process improvements;

Requirements:

• At least 3 -5 years experience in sales administration;
• Hands on experience with ERP and CRM systems, Import/Export process;
• Extra experience in accounting field is an advantage;
• Strong analytical and problem-solving skills;
• Accuracy and attention to detail;
• Efficient time management;
• Excellent negotiation, communication and interpersonal skills;
• Ability to meet deadlines without compromising consistency in the process;
• Ability to priortirize to guarantee that all issues are allocated the required time to be handled in a professional manner;
• Knowledge of and ability to collaborate when necessary with other departments;
• Ability to multi-taks;
• Administrative, record-keeping and clerical skills;
• Demonstrate enthusiasm about the sales support role and remain up-to-date with changes;
• Proficiency with MS Office Suite, particularly MS Excel;
• In-dept understanding of sales principles and customer service practices;
• Teamwork and motivational skills;
• Ability to work under high pressure.