Product Designer, Salesforce Field Service Management

Our client is an international European MNC that has a strong global presence and a market leader in engineering innovation and digitalization. 

Responsibilities:

• Conduct user interviews, surveys, and usability testing to understand the pain points of field service workers, dispatchers, and managers.
• Collaborate with customer support teams to gather feedback and pain points directly from the end-users.
• Analyze market trends and competitors to ensure that Salesforce FSM is competitive and meets the needs of various industries.
• Develop user personas, user journeys, and detailed workflows based on research and business requirements.
• Define and document design specifications, including wireframes, prototypes, and high-fidelity mockups.
• Work closely with product managers and engineers to align the design vision with technical and business constraints.

Requirements:

• M.Sc. degree or equivalent
• Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation
• Expertise and hands on experience in custom mobile architectures
• Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.
• Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage
• Salesforce Platform Experience :A strong understanding of Salesforce core features, data models, security settings, and integration capabilities is necessary.
• Strong technical and functional proficiency in Salesforce administrative tasks
• Data Standards & Modelling: A good understanding of Salesforce data models is essential for success in this role.
• Declarative Development: Proficiency with Salesforce declarative tools such as Process Builder, Flows, and Validation Rules is a strong asset.
• Custom Development Knowledge: Familiarity with Salesforce development frameworks like Apex, Lightning Web Components (LWC), and Visualforce will provide an advantage.
• Integration & APIs: Experience with Salesforce integration methods (REST/SOAP APIs) and familiarity with middleware solutions is a plus 
• Salesforce Field Service Expertise: This is a desirable skill but not mandatory. On-the-job learning will be supported.

Certifications (Preferred):

• Salesforce Certified Administrator: Validates the ability to configure and manage the Salesforce platform.
• Salesforce Certified Platform App Builder: Demonstrates proficiency in declarative development and application design.
• Salesforce Certified Platform Developer: For candidates with custom development experience in Apex, LWC, and Visualforce.
• Salesforce Certified Field Service Consultant: Demonstrates expertise in designing and implementing Salesforce Field Service solutions.