Operations Support

Our client is committed to diversity and believes that all employees should feel a sense of belonging within the organization. As a fundamental principle, each individual has the duty to contribute to and sustain an inclusive environment. The organization also believes that laws, regulations, and business practices should uphold the principles of diversity, inclusion, and equality. While laws may vary in the countries where they operate, the company remains dedicated to maintaining an inclusive and diverse workplace—where individuals can be themselves and excel both professionally and personally.

Responsibilities:

• They will be responsible for measuring the performance and satisfaction of our customers and users, using various tools and methods such as surveys, feedback, analytics, and social media and configure the experience tracking toolset.
• Identify and resolve any key issues or complaints that may arise.
• Addressing and resolving operational issues or disruptions promptly to minimize impact on the business
• Ensuring that operational systems and tools are functioning properly, including performing routine maintenance and updates.
• Maintaining accurate records and documentation related to operations processes, procedures, and changes

Requirements:

• The ideal candidate should have a degree in marketing, business, or a related field, and have experience in customer service, customer experience, and data analysis
• Excellent interpersonal and communication skills and be able to use various tools and platforms such as Google Analytics, Hotjar, observability and campaign tracking tools.