Manager KNA Deduction Management

Our client vision is to be the world’s best performing snacks-led powerhouse, unleashing the full potential of their differentiated brands.

Powered by their strategy to Differentiate, Drive & Deliver, they are a leading company in global snacking, international cereal and noodles, and North America frozen foods, with iconic, world-class brands and strong underlying growth momentum and profitability.

Our client purpose is to create better days and a place at the table for everyone through their trusted foods brands.

As part of this purpose, they are committed to advancing sustainable & equitable access to food by creating Better Days for 4 billion people by the end of 2030.

Responsibilities:

Leadership & Team Management:

• Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.

Deduction Management:

• Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues.
• Ensure that the team meets established KPIs and SLAs.

Collaboration & Stakeholder Engagement:

• Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.
• Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.

Process Optimization & Automation:

• Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.

Key Performance Indicators (KPIs):

• Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.

Strategy Development & Execution:

• Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.

People Development & Mentorship:

• Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.

Audit & Compliance:

• Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.

Requirements:

Education:

• Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.

Experience:

• 4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.

Skills:

• Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).
• Strong problem-solving, negotiation, and decision-making skills.
• Proven ability to manage complex customer relationships and resolve issues efficiently.
• Knowledge of trade spend management and deduction validation processes.
• Leadership Abilities:
• Strong leadership skills with a focus on people management, team development, and performance optimization.
• Ability to lead and influence others, driving continuous improvement and change.
• Additional Requirements:
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Some travel and overtime may be required to meet business needs.