Lead IT Infrastructure & Workplace

Our client vision is to be the world’s best performing snacks-led powerhouse, unleashing the full potential of their differentiated brands.

Powered by their strategy to Differentiate, Drive & Deliver, they are a leading company in global snacking, international cereal and noodles, and North America frozen foods, with iconic, world-class brands and strong underlying growth momentum and profitability.

Our client purpose is to create better days and a place at the table for everyone through their trusted foods brands.

As part of this purpose, they are committed to advancing sustainable & equitable access to food by creating Better Days for 4 billion people by the end of 2030.

Responsibilities:

• Leading and work together with a team of 3rd party service contractors on site; Provide day to day IT support and resolution services to users for technical assistance and support; troubleshoot PC operations which will enable end-users to operate daily business efficiently.  
• Be Accountable, manages and owns all IT asset management, inventory and financials related to the IWPS domain 
• The incumbent should possess an excellent understanding of service desk procedures as well as an understanding of desktop software, hardware, and communications.
• Action critical controls: User account management in windows based Active Directory systems
• Responsible for service requests logging, the prioritization and escalation of all services related Service Desk calls within company Thailand
• Works closely with all levels of function leaders to communicate and resolve systems issues in each functional area
• Proactively manage and/or participate in various IT-related projects 
• Perform periodic system (performance, usage, traffic, reliability, fault & failure, backup status, DR status, patch, security violation and so on) & inventory assessment to provide periodic management reporting and quickly communicate issues and recommendations when necessary  
• Complete action plans for their recommendations in a timely manner
• Trouble and recover the issues of network, firewall, servers, and security
• Possess a detailed understanding of business processes and procedures and how Information Technology is supporting the business within functional business units
• Make sure all IT related work is done in compliance with company’s policy.
• Maintain IT Policies, Procedures Manual, IT Operational Procedures, System Risk Assessment, and IT DR plan. 
• Implement & monitor access control approved by Data Security.
• Recommend hardware/ software/ services expenditures and evaluate IT vendors’ service provided.
• Maintain contracts/ documents with IT service vendors.
• Manage compliance with agreed IT support processes and standards and escalates issues regarding non-compliance to the Regional IT Infrastructure Team.
• Works as part of project team to deliver infrastructure elements of projects as directed by the Project Manager and / or the Regional IT Infrastructure Team.
• Leads any local infrastructure upgrade projects with support and guidance from regional IT Infrastructure Managers.  

Requirements:

• Bachelor’s degree in an appropriate discipline (preferably Computer Sciences, MIS or Information System) with at least 3 years of IT infrastructure/End user support experience. CPG Industry is a plus but not a must.
• Significant computer literacy including understanding of information services related technologies and ITIL lifecycle.  
• Possess broad knowledge of business principles and must be able to apply them to technological solutions and business situations.
• Strong leadership skills and ownership mindset to be able to manage multiple projects and tasks concurrently and ensure the result delivered on time and on budget.
• Solid interpersonal skills, communication skills, problem solving, planning, analytical skills and project management skills.
• Able to communicate effectively in English (both oral and written) and other languages will be an advantage.
• Base Technical Skill:
• Windows 10 & 11
• Windows Server 2012 and newer 
• Microsoft 365 suite
• Symantec Backup and Antivirus Technologies
• Cisco Network Technologies 
• Microsoft Enterprise and collaboration tools such as Teams & SharePoint Online
• Android OS based Scan Gun Technology
• Microsoft Teams Meeting Room VC Solution