ITC Collection Senior Associate- Spanish speaker

Our client vision is to be the world’s best performing snacks-led powerhouse, unleashing the full potential of their differentiated brands.

Powered by their strategy to Differentiate, Drive & Deliver, they are a leading company in global snacking, international cereal and noodles, and North America frozen foods, with iconic, world-class brands and strong underlying growth momentum and profitability.

Our client purpose is to create better days and a place at the table for everyone through their trusted foods brands.

As part of this purpose, they are committed to advancing sustainable & equitable access to food by creating Better Days for 4 billion people by the end of 2030.

Responsibilities:

• Timely collection - Ensuring we collect on due receivables and work with customers to resolve invoice disputes.
• Collaborative environment - Collaborating directly with customers via phone and other technologies to deliver the best financial results.
• Credit Risk Management - Accessing and mitigating risk through customer credit management.
• Cross-functional collaboration - Partnering with our other Invoice to Cash teams including Cash Application, Billing and Deductions to resolve issues, research and assist with customer communications.
• Building partnership to address customer challenges - Partnering with vendors, Sales and Sales Finance to resolve customer challenges.

Requirements:

• Experience in customer relationship management.
• A deep knowledge of accounts receivable process.  
• The ability to understand business priorities and take ownership of resolution.
• Fluency in English and Spanish language.