IT Support Engineering

Our client operates in the Telecoms Equipment Semiconductors Industry, with its headquarters rooted strongly in the United States. It has branches spread to more than 30 countries, providing employment to more than 45,000 people all over the world. They fall in the Fortune 500 Companies. Their core business is designing and manufacturing semiconductors. They believe in driving digital transformation.

Responsibilities:

• Implement and manage Application Allow Listing (AAL).
• Identify, analyze, and remediate malware threats.
• Ensure proper tagging and tracking of IT assets.
• Facilitate smooth operational transitions to local IT.
• Contribute to long-term support planning for cybersecurity activities (0.2 FTE).
• Troubleshoot and resolve IT technical issues.
• Maintain high-quality service delivery and consistent service reliability.
• Collaborate with Fab Operations and other teams.
• Train new support employees, consultants, and temporary staff.

Requirements:

• Proven IT technical support experience.
• Knowledge of AAL, malware remediation, and asset tagging.
• Strong troubleshooting and problem-solving skills.
• Effective collaboration with cross-functional teams.
• Excellent communication and interpersonal skills.
• Proactive, self-motivated, and focused on continuous improvement.
• Efficient handling of requests and incidents.
• Proficiency in IT operating Systems (Windows, Linux), software applications, and hardware components
• Ability to diagnose and resolve technical issues efficiently
• Expertise in handling incidents during tool deployments and configurations, ensuring prompt resolution of unforeseen issues
• Diploma in IT, Network Engineering, or related field
• 4-5 years in technical support or related IT field
• Customer service in a manufacturing environment
• IT systems deployment (Carbon Black CB, Baramundi, BeyondTrust)
• Direct working support experience in clean-room environment will be added advantage
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