IT Solution Expert P&C

Our client is a trailblazing pioneer in the Tobacco Manufacturing Industry. What sets them apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavour has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.

By embracing this transformation, our client is leading from the front, with their pioneering vision and steadfast determination to create a smoke-free future.

With a workforce of more than 75,000 talented individuals worldwide across 180 countries, they have truly established themselves as a global leader in the industry. 

Role Description:

• We’ve chosen to do something incredible.
• We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.
• With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.
• Our journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation.
• Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions.
• You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business.
• You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management).
• Our environment is fast-paced and highly collaborative.
• If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.

Joining Corporate IT:

• Powered by our diverse, global internal and external expertise, the IT Corporate Platform delivers industry leading technology solutions for Finance, P&C, External Affairs and Legal, supporting our client continued goal for success.
• We continually strive to implement outstanding, leading edge capabilities, aimed at enhancing our consumer and employee experience.
• The team consists of individuals, empowered to decide on and OWN their impact as part of on the IT.

Responsibilities:

• Take an end-to-end architectural view of the SuccessFactors reporting solution, considering which reports should be developed in which SAP tools, and where reporting belongs outside of SuccessFactors for particular categories of use case..
• Design, develop and implement IT solutions based on Success Factor products in the area of Reporting and Analytics according to architectural standards and roadmaps for HR domain.
• Analyze business requirements, recommend solutions, and indicate implications and outcomes of proposed design and be able to translate them to users.
• Participate with architects in assessing new technologies - Implement solutions consistent with overall technical guidelines.
• Participate in HR projects with system implications, playing the role of SAP SuccessFactors solution expert.
• Understand and ensure proper data security & data protection standards.
• Challenge business requirements to find optimal solution in terms of fulfilling business needs, system standardization and technologies used.
• Provide maintenance and support for local and global HR solutions not limited to SAP SuccessFactors to ensure performance and reliability.
• Work with local, global, and external partners to improve the maturity and reliability of the services.
• Ensuring service levels meet customer needs.
• Working with remote multi-cultural teams.
• Continuously drive the improvements related to processes and system supported.
• Contribute to roadmap definition, continuous improvement of solution operations and the speed in delivery of capabilities and innovation.

Requirements:

• Bachelor’s degree in IT/ management/business/engineering/ computer science.
• 5+ years of experience configuring and maintaining SAP SuccessFactors solution to support the business processes.
• SAP SuccessFactors certifications preferred.
• Experience of the SuccessFactors and broader SAP cloud reporting tools.
• Knowledge of SAP Success Factor Release Management process.
• Experience working in a fast paced environment, where attention to detail, and the ability to multitask/prioritize a workload of competing priorities.
• Ability to independently manage several tasks simultaneously and operate under tight deadlines.
• Experience working with 3rd Party vendor to configure and support SAP Success Factor solution.
• Experience in global support environment and with geographically dispersed teams.
• Experience in working in a remote and multi-cultural environment.
• Working knowledge of common IT frameworks such as Agile, ITIL, PMP and experience with tools (e.g., Confluence, JIRA).
• Strong English communication & presentation skills.
• Strategic thinker, challenging status quo, and a good problem solver.
• Highly collaborating and inclusive behavior.
• Experience in Salesforce would be a plus factor.
• Ability to lead customer facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts.
• Mobile and can travel as the need arises.