IT Operations Analyst

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities :

• Install, configure and deploy applications, hardware & operating systems 
• Ongoing maintenance and support of Desktop/Laptop devices
• Basic troubleshooting of hardware & software
• Follow diagrams and written instructions to repair a fault or set up a system
• Work with and support team members on various projects
• Provide timely resolution of issues
• Work in collaboration with our 3rd party support contractor
• Develop documents and implement standard operating procedures
• Periodically provide 1st level support to users for all issues raised by phone, email, self-service or face to face
• Any other duties as required

Requirements :

• Associate Degree or equivalent work experience. Minimum 2 years’ experience in a related field
• Proficiency in Windows desktop OS 
• Working knowledge O365 environment essential. Specifically, MS-Outlook & TEAMs
• Knowledge of commonly used concepts, practices and procedures within particular field
• Experienced knowledge of Networks and IT infrastructure.
• Demonstrated ability to drive & solve technical issues through to completion
• Excellent team player
• Resourceful, self-educating and self-motivating
• Excellent team player with strong communication and customer-facing skills
• You must have strong organisation and time management skills
• You may be required to travel to and / or support other sites
• Motivated self-starter with a “can-do” attitude who works well to tight and varied deadline.