IT Engineer (Production Support, Night shift)

Singapore Singapore

5 years ago

Years of Experience

3 - 6 years

Workplace Type

On-site

Seniority Type

Associate

Industry

Telecommunications

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Skills

L2L1IT-SupportProductionManufacturingSQLTroubleshooting

Contact our TA to know more about the job

Gurleen Chopra

Talent Advocate at WhiteCrow

Description

About our client

Our client operates in the Telecoms Equipment Semiconductors Industry, with its headquarters rooted strongly in the United States. It has branches spread to more than 30 countries, providing employment to more than 45,000 people all over the world. They fall in the Fortune 500 Companies. Their core business is designing and manufacturing semiconductors. They believe in driving digital transformation.

Job description

Responsibilities:

Immediate response to issues that arise in manufacturing line.
Attend to tickets for incidents, service requests and alerts or problems with IT system.
Maintain ownership of issues until resolution and ensure close timely.
Communicate and work closely with Application team (including offshore) to resolve issue.
Log tickets and set priority in ticketing tool and escalate for next level support if needed.
Contribute ideas to enhance application to minimize repeating support issues.
Work on IT projects and deliver as per schedule.

Requirements:

Working knowledge of IT Hardware and basic understanding of network concept.
Ability to learn and master applications used in manufacturing.
Working knowledge of writing SQL query.
Excellent analytical and troubleshooting skill.
Ability to manage and meet customer expectation and high customer orientation.
Excellent communication and logical thinking mind set.
Bachelor’s Degree in Computer Science, Information Technology or related fields.
Willing to work in 12 hours shift (7pm - 7am)

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