IT Engineer

Our client operates in the Telecoms Equipment Semiconductors Industry, with its headquarters rooted strongly in the United States. It has branches spread to more than 30 countries, providing employment to more than 45,000 people all over the world. They fall in the Fortune 500 Companies. Their core business is designing and manufacturing semiconductors. They believe in driving digital transformation.

Responsibilities:

• Be part of the IT support team works in manufacturing environment and handles IT tickets
• Attend to tickets for incidents, service requests and alerts or problems with IT system.
• Maintain ownership of issues until resolution and ensure close timely.
• Collaborate and work closely with global teams, application teams and third party vendors to resolve issue and minimal downtime.
• Log tickets and set priority in ticketing tool and escalate for next level support if needed. 
• Contribute ideas to enhance application to minimize repeating support issues.
• Work on IT enhancement projects and deliver as per schedule. 
• Work as part of a global team to support manufacturing environment.
• Provide after-hours support for manufacturing related emergencies.
• Monitor IT incident tickets trending and ensure KPI is achieved.

Requirements:

• Working knowledge of IT Hardware and basic understanding of network concept.
• At least 3 years of experience supporting endpoints
• Ability to learn and master applications used in manufacturing.
• Willing to work on 12-hour shift patterns
• At least 3 years of working experience in clean room environment.
• Excellent analytical and troubleshooting skill. 
• Ability to manage and meet customer expectation and high customer orientation.
• Excellent communication and logical thinking mind set.
• Bachelor’s Degree in Computer Science, Information Technology or related fields.