HR Specialist, Shared Services

Our client is a leading global appliance company that has shaped living for the better for more than 100 years. They reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through their solutions and operations. Under their group of leading appliance brands, they sell approximately 60 million household products in more than 120 markets every year. They have employed 51000 people around the world.

Responsibilities:

• Provide HR transactional and support services, engaging employee to support different life-cycle. 
• Participate HR standard processes/systems for service delivery and support the continuous improvement.
• Support, On-boarding, Transition Out, Career Events, Leave Events.
• Support HRSS leader to drive policies/processes/systems standardization/integration deploy and execution throughout daily job, for high quality service delivery in line with agreed KPI.
• Recommend opportunities for continuous improvement and partner with appropriate parties to test and implement new improvements.
• Ensure employee data integrity and confidentiality. 
• Responsible for employee data integrity/confidentiality and ensure customer satisfaction improvement. 
• Support for customer questions and problem solving and provide training/consulting support within HRSS team as needed as well.
• Support internal/external audit process to ensure the compliance.
• For customer support, partner with other HR services teams to resolve customer problems and inquires. 
• Support HRSS leader on vendors management to ensure their service quality, issue resolution and change implementation. 
• Provide back-up support to other HR support services team members as needed. 
• Support internal/external audit process to ensure the compliance.
• Provide consulting/training to Sector BHR or other HRSS team members as necessary.
• Support annual customer satisfaction survey and work on the action plan for improvement. 

Requirements:

• Experienced in HR Shared Services functions.    
• Effective communication with customer on problem solving and solution providing.
• Solid HR Functional Knowledge Base. 
• Bachelor’s degree.
• Preferred Major: HR, Business Administration and Relevant Fields.
• Strong written and spoken English and Chinese Mandarin.
• Experience with Workday system is preferred.