HR Services Support

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities:

• Ensure quality resolution of employee and manager on HR related enquiries raised through our online ticketing system in a timely manner.
• Work with external vendor on insurance & other employee benefits.
• Assist employees with time & attendance enquiries.
• Sharing monthly analytical reports with Finance, payroll & HR solutions partners.
• Create appropriate documentation to support query resolution including official HR letter, updating forms and templates etc.
• Utilize our online knowledge base, subject matter experts and liaison with other departments to provide accurate resolution to employee queries.
• Ensure high level of accuracy in maintaining employee records in HR Systems.
• Maintain confidentiality of employee data.
• Ensure appropriate escalations to get quick resolution.
• Identifying process improvement opportunities to enhance service delivery.
• Ensuring compliance with all relevant quality and legislative policies, procedures and controls.

Requirements:

• Graduate / Post Graduate specializing in HR
• 1 year experience in HR function
• Basic English communication skill.
• Proactive & problem-solving capability.
• Strong team player with a passion for working in a global HR environment
• High level of customer service orientation
• Computer Proficiency – MS Office suite.
• Proficient in excel.