Home Appliances Trainer

Our client is a leading global appliance company that has shaped living for the better for more than 100 years. They reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through their solutions and operations. Under their group of leading appliance brands, they sell approximately 60 million household products in more than 120 markets every year. They have employed 51000 people around the world.

Responsibilities:

• Partner with Home Appliances Category Manager, sales and marketing on yearly product launch plan, identify training needs, prioritize and plan deliverables accordingly in order to support reaching business goals;
• Prepare detailed plan that would cover timings, target groups, topics as well as type of the trainings (on/ offline) and deliver it according to the aligned schedule in professional manner;
• Responsible for developing training content, processes and methods & tools to deliver engaging, consumer-oriented, online and offline product trainings to our employees, promoters, trade partners and cooperating agencies.
• Lead train-the-trainer program and develop experienced promotors to improve store conversion capability;
• Develop down-to-earth sales script to support promotors and convert customers. You will be eager to study different brands’ features and generate competitiveness for our brand;
• You will be actively driving trainings’ digitalization by launching and rolling out E-lucid platform as well as capitalizing on other e-learning technologies for ex. webinars for reach, scale and retention;
• Following performance trends, determining learning needs and evaluation of learning program’s ROI (return on investment) will be important part of your job;
• Ensure that this knowledge is delivered to all people having direct contact with our consumers- to facilitate their shopping journey and drive sell out.
• Creating training materials, presentations/ demonstrations/ e-learning content using different type of software (ex. Power Point, Easy Generator) incorporating variety of audio- visual materials (ex. animations, videos, augmented reality) to enhance the training and reinforce learning;

Requirements:

• Bachelor’s degree in marketing, education, business, human resources, information
• technology, or related field
• Fluent in English (oral and written)
• Home Appliances training experience is mandatory
• At least 3 years of experience in Product or Sales training design and delivery
• Experience in online trainings creation
• Previous work experience in a B2C environment and/or service minded organization