Head of Operations (New Equipment Business)

Our client is an international European MNC that has a strong global presence and a market leader in engineering innovation and digitalization. 

Responsibilities:

• Proactively drives outstanding performance in Safety and Quality in Delivery Operations
• Responsible for driving a culture of Safety and Quality throughout the organization
• Accountable for the use of correct installation methods and tools by the installation team, and for proper risk assessment for parts of installation where method is not feasible
• Establishes and promotes service-minded culture and outside-in thinking in Delivery Operations
• Captures and feeds Voice of Customer throughout Delivery Operations
• Manages customer disputes and escalations, and tracks NPI and transactional survey feedback
• Leads, evaluates, and develops his/her operations team and professionals to achieve the established safety, quality, profitability, productivity, and customer satisfaction goals. Identifies and address competence development needs for project management and installation.
• Accountable for his/her Delivery Operations team’s adherence to Company’s Way and standard ways of working requirements  
• Sets individual targets and actions together with his/her team members using data and KPI’s to achieve the set objectives, as well as to identify waste, find root causes, and continually improve standard ways of working
• Regularly performs Gemba walks on site and/or process audits to understand how Delivery Operations happen on site level, assesses deviations from standard ways of working (installation methods, safety policies and Way/Frontline processes), and allocates improvement opportunities to the team members
• Ensures every member of the team follows standard ways of working
• Drives efficient, safe, and high-quality installation operations in line with regulatory and methods, requirements, and site management practices
• Responsible for Installation capacity planning
• Accountable for optimized resource utilization (people and tools) 
• Ensures that adds value to customers’ projects with seamless and reliable project delivery and proactive communication
• Drives proactive, profitable, reliable, and efficient project management practices in line with methods.
• Key responsibility will be overseeing all new business projects for UAE. 

Requirements:

• Safety and quality management
• Revenue recognition and relevant financial understanding
• Customer relationship management
• Installation portfolio management
• Project management
• Forecasting and capacity planning
• Managing performance 
• Basic knowledge of installation methods
• Understanding of relevant laws, standards, norms and other requirements
• General contractual understanding
• Basic construction industry and building system knowledge
• Change management, coaching and training skills
• Subcontractor management
• Lean fundamentals, lean thinking and continual improvement competence
• Educational qualifications: Engineering background. 
• English (Practitioner), Arabic Language preferred. 
• Experience in leading people and leading managers (Operations Managers). 
• PMP certification would be an added advantage.