Head of Delivery Operations

Our client is an international European MNC that has a strong global presence and a market leader in engineering innovation and digitalization. 

Responsibilities:

Safety and Quality:

• Proactively drive outstanding performance in Safety and Quality in Delivery Operations
• Responsible for driving a culture of Safety and Quality throughout the organization

Customers:

• Establish and promote service-minded culture and outside-in thinking in Delivery Operations
• Capture and feed Voice of Customer throughout Delivery Operations
• Ensure customer-centricity in all projects by understanding and serving customer needs and proactive communication throughout the project (i.e., transparency, flexibility, and dependability

Management and people development:

• Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for Delivery Operations that align with the organization’s overall vision
• and its current and long-term business objectives 
• Lead, evaluate, and develop the operations team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals. Identify and address
• competence development needs for Delivery Operations managers, project managers, supervisors and support functions Installation
• Drive efficient, safe, and high-quality installation operations in line with company method
• Ensure quality of resourcing and manage Installation capacity and competences

Project Management:

• Ensure that company adds value to customers’ projects with seamless and reliable project delivery
• Drive proactive identification and execution of value-add services and change order opportunities
• Drive profitable, reliable and efficient project management practices in line with company met
• Manage and develop required project management competences

Delivery Operations management:

• Own company Way Delivery Operating model in the Unit
• Ensure solid cross-functional Sales & Operations Planning
• Drive high-quality order book management (scheduling and revenue/cost forecasting)
• Actively improve Sourcing & Logistics performance with respective functions
• Actively drive good co-operation, alignment and synchronization with relevant Supply Units

Business performance:

• Set targets for Delivery Operations, follow business performance and give actionable feedback based on business metrics
• Constantly identify gaps and improvement opportunities in sales volume, CMII and costs, and drive actions to improve business line performance
• Establish operating budgets and monitor customer service, safety, quality and financial performance to optimize resources and priorities investments
• Ensure effective deployment and benefit realization of company Way and local initiative
• Provide input and feedback about changes needed to company Way

Other

• May have the responsibility of Frontline Customer Solutions Engineering operations
• May have the responsibility of Frontline Quality & Environment operations

Requirements:

• Bachelor’s degree in engineering or related disciplines.
• Have a good understanding about escalator and elevators.
• Excellent in leadership management.
• Good command of English.
• Proven track record of P&L, business planning & controlling, budgeting and long term planning processes.