F

Front Office Support Consultant

Singapore Singapore

8 days ago


Years of Experience

9 - 15 years

Workplace Type

On-site

Seniority Type

Associate

Industry

Information Technology and Services


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Skills

Fix KnowledgeApplication SupportSql QueriesTrade ExecutionTrading ApplicationsProduction Support

Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


Description

About our client

Our Client operates in the Information Technology Services and Information Technology Consulting Industry, with its headquarters rooted strongly in Singapore. It has its branches spread to more than 50 countries, providing employment to more than 2,40,000 people all over the world. Their core business is assisting clients in their Information Technology Management in technology operations, infrastructure and application. They believe in making their share of contribution to the Digital Transformation of the world.

Job description

Responsibilities:


  • Strong attention to detail demonstrated by ability to follow and develop specific, outlined, and detailed procedures (must have) 
  • Work with multiple vendors to resolve daily BAU issues.
  • Work with Stakeholders to identify Business requirements and their processes.
  • Perform triages to keep updated on the daily issues and as well to prioritize the issues
  • The SCD Front Office Resource will be responsible for doing production support for TS/BidFX.
  • Perform heath checks for both systems.
  • Work closely with vendors and business.
  • Enable broker onboarding
  • Support incidents
  • Support enhancements.
  • Co-ordinate with various IT teams to ensure systems are up and running as per SOP.
  • Participate in DR and BCP activities.
  • Participate in Audit and yearly upgrades


Requirements:


  • Any Graduate (Preferably graduated in IT)
  • Minimum 10 years’ experience in application/production support
  • Experience in supporting third party and internal Applications.
  • Experience in trading applications (Trading Screen, BidFX) or other Trade Execution systems
  • Monitoring batches
  • Broker /LP onboarding
  • FIX knowledge
  • Business domain knowledge of equities /FX/derivatives
  • Can write SQL queries for troubleshooting. 10. Trade flow and compliance knowledge.
  • Have worked with external vendors and business users.
  • Knowledge of ITIL process
  • Domain knowledge of Financial Asset Classes (Equity, Bond, FX)

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Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


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