Front Office Support Consultant

Responsibilities:

• Work with multiple vendors to resolve daily BAU issues.
• Work with Stakeholders to identify Business requirements and their processes.
• Perform triages to keep updated on the daily issues and as well to prioritize the issues
• The SCD Front Office Resource will be responsible for doing production support for TS/BidFX.
• Perform heath checks for both systems.
• Work closely with vendors and business.
• Enable broker onboarding
• Support incidents
• Support enhancements.
• Co-ordinate with various IT teams to ensure systems are up and running as per SOP.
• Participate in DR and BCP activities.
• Participate in Audit and yearly upgrades

Requirements:

• Strong attention to detail demonstrated by ability to follow and develop specific, outlined, and detailed procedures (must have) 
• Any Graduate (Preferably graduated in IT)
• Minimum 10 years’ experience in application/production support
• Experience in supporting third party and internal Applications.
• Experience in trading applications (Trading Screen, BidFX) or other Trade Execution systems
• Monitoring batches
• Broker /LP onboarding
• FIX knowledge
• Business domain knowledge of equities /FX/derivatives
• Can write SQL queries for troubleshooting. 10. Trade flow and compliance knowledge.
• Have worked with external vendors and business users.
• Knowledge of ITIL process
• Domain knowledge of Financial Asset Classes (Equity, Bond, FX)