EUC Desktop Engineer (M365)

Responsibilities:

• Provide technical support and training to technology staff and end-users.
• Deploy, configure, and manage endpoint devices and client applications.
• Keep a comprehensive record of all assets related data in a proper record keeping 
• Deploy and configure M365 applications (e.g., Teams, SharePoint, OneDrive) across user devices.
• Manage updates and patches for M365 applications and desktop systems.
• Liaise with external vendors for services
• Manage patching and updates for Intune-managed devices.

Requirements:

• Operating systems: Extensive experience with Windows 10/11, iOS
• VDI Solutions: Advanced knowledge of VMware Horizon, Microsoft Azure Virtual Desktop, Thin clients 
• Experience in device management & troubleshooting for Windows, iOS/iPadOS.
• Experience in M365 and configuring and managing Configuration Profiles, Compliance Policies, Defender policies, Firewall rules etc. is a plus
• Device Management: Proficiency in managing desktops, laptops, thin clients using Microsoft End Point Manager (Intune), MECM, Altiris and Mobile Device Management Solutions.
• Security: Experience with endpoint security solutions, encryption technologies and security best practices. 
• Problem-Solving: Excellent problem-solving skills with a focus on troubleshooting complex technical issues across multiple devices. 
• Communication: Strong verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders. 
• Leadership: Demonstrated leadership abilities, including experience leading cross-functional teams, and mentoring junior staff.
• M 365 skills