Deskside Engineer (Fresh Graduates)

Responsibilities:

• Provide 2nd level helpdesk and onsite support to users and VIPs for desktops, notebooks, mobile devices, peripherals, video conferencing, and audio-conferencing equipment.
• Ensure timely updating of software patches and maintain devices at optimal performance.
• Deliver IMAC (Install, Move, Add, Change) and Desk-side Break Fix support for end user devices and peripherals, adhering to SLAs by location.
• Oversee installations, de-installations, cascades, moves, additions, refurbishments, and operational changes for all in-scope equipment, software, and related services at designated customer sites.
• Coordinate, plan, and schedule IMACs in support of office changes, staff onboarding/offboarding, collaborating with all affected IT functions and/or 3rd party vendors to minimize operational interruptions or disturbances.
• Handle Video Conferences and assist with meeting room A/V setups.
• Participate in IT-related projects, activities, and events as required.

Requirements:

• Strong technical skills and general IT knowledge to troubleshoot and resolve desktop, notebook, mobile, and peripheral issues.
• Fresh Graduates or 1-2 yrs of experience in Deskside support.
• Familiarity with video conferencing and audio-conferencing equipment.
• Excellent communication and interpersonal skills to provide top-notch support to users and VIPs.
• Ability to work independently and as part of a team, collaborating effectively with other IT functions and external vendors.
• A proactive and customer-focused approach to address user needs promptly.
• Flexibility to handle office changes and other on-site activities efficiently.