Delivery Operations Director

Our client is an international European MNC that has a strong global presence and a market leader in engineering innovation and digitalization. 

Responsibilities:

Safety and Quality:

• Proactively drive outstanding performance in Safety and Quality in Delivery Operations.
• Foster a culture of Safety and Quality throughout the organization.

Customers:

• Establish and promote a service-minded culture and outside-in thinking in Delivery Operations.
• Capture and feed the Voice of Customer throughout Delivery Operations.
• Ensure customer-centricity in the development of delivery operations across all countries and Front Lines (FL) units.

Leadership and People Development:

• Contribute to strategic planning and decision-making at the executive level.
• Lead, evaluate, and develop the Area Operations team(s) to achieve budget, safety, quality, and customer satisfaction goals.
• Identify and address competence development needs for Operations leadership, project management, and installation.

Installation:

• Drive efficient, safe, and high-quality installation operations in line with company methods.
• Ensure quality of tactical and strategic resource and capacity management practices to optimize resource utilization and capacity availability.

Project Management:

• Ensure that company adds value to customers’ projects with seamless and reliable project delivery.
• Drive and ensure the use of systematic methodologies to expand margin through value-add services and change order opportunities.
• Drive profitable, reliable, and efficient project management practices in line with company methods.
• Manage and develop required project management competences.

Delivery Operations Management:

• Own the company Way Delivery Operating model in the Area.
• Ensure solid cross-functional Sales & Operations Planning.
• Drive high-quality order book management (scheduling and revenue/cost forecasting).
• Actively improve Sourcing & Logistics performance with respective functions.
• Drive good cooperation, alignment, and synchronization between ANZ region and relevant Supply Units.

Business Performance:

• Set targets for Delivery Operations, follow business performance, and provide actionable feedback based on business metrics.
• Identify gaps and improvement opportunities in sales volume, contribution margin (CMII), and costs, and drive actions to improve 
• business line performance.
• Establish operating budgets and monitor customer service, safety, quality, and financial performance to identify development focus areas 
• and prioritize investments.
• Ensure effective deployment and benefit realization of company Way and local initiatives.
• Provide input and feedback about changes needed to company Way.

Other Responsibilities

• May have the responsibility of Area Safety operations.
• May have the responsibility of Area Quality & Environment operations.

Requirements:

• Approximately 15 years of experience, with at least 3 years in a senior leadership role such as Director, Senior Area Manager, or Area Director.
• Strong understanding of the market and excellent capability in customer relationship management.
• Experience in customer project management, portfolio management.